Senior dog's food - Few months ago Elsa had problems eating her usual foods. She could either fail to eat completely or eat very little and then have stomach issues. I was worried about her health which had started to deteriorate. She has also lost weight. I consulted several pet vets but there was no remedy. Luckily I met a friend who recommended TAILS.COM. I was curious and after going through their website, I found out that they had specific food for senior dogs like Elsa. I reached out to the customer care support. They were very supportive, advised me on the best meals and I’m glad that the delivery was soo fast and this saved Elsa. She is now healthy and looks younger. She also enjoys the food and leaves a clean bowl every time.
tails.com
Reviews & Experiences
Reviews indicate tails.com delivers largely positive experiences for pet owners seeking tailored dog food: many customers report improved appetite, digestion and sustained health following the personalised plans. Service and communication are often described as responsive, with several reviewers noting useful dietary advice and reliable deliveries. Recurring concerns focus on mid-term price increases and occasional issues with refunds or third‑party couriers, which have led some customers to cancel subscriptions. Prospective buyers should weigh the reported product benefits and convenience against recent pricing and refund experiences; check current subscription terms, pricing guarantees and courier options before subscribing.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Oct 2025).
Disingenuous Pricing - Started out fine, but about 3 months into using Tails.com they decided to increase my monthly price from £49 to around £59. They stated their reason f...
Good communication. Delivery of food...
Great food and easy subscription to set…
What reviewers often mention
Service quality
Most reviewers praise prompt delivery and helpful customer support; a minority report delivery-provider issues such as parcels left in plain view.
Value for money
Several reviewers report significant mid-term price increases and altered recipes, leaving some customers feeling the long‑term value is poor.
User experience
Users describe straightforward subscription setup and easy ordering; this theme appears in only a few reviews, so evidence is limited.
Product quality
Many reviewers report dogs enjoying the food and health improvements (better appetite, weight, digestion); very few product-quality complaints were recorded.
Communication
Most comments describe responsive, helpful customer service and dietary advice; a small number mention disputes over refunds or billing.
Overall experience
Overall impressions are largely positive with reports of healthier, happier dogs and convenient deliveries; some customers cancelled over pricing changes.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Tails.com has been a Godsend. Having all his fo...
Tails.com are a fantastic company and I would highly recommend. My little jack Russel is a very fussy eater, and I have tried all the other dog food c...
Happy with service and quality - So far I am very happy with the quality of service and quality of the food. My dog seems healthier and happier on this diet. Tails.com offer a good va...
Disingenuous Pricing - Started out fine, but about 3 months into using Tails.com they decided to increase my monthly price from £49 to around £59. They stated their reason f...
its ok to start with then the prices rise quickly - i like the food for my dog as its tailored to her needs and my dog likes to eat the food. but with the price going up again i think i might be priced...
Consistently increase pricing by 20% - Tails claim to be ethical and transparent about pricing but there are so many occasions when they lure you in with a price only to up that price a few...
Good communication. Delivery of food...
I just wanted to know,...
Know why I didn’t get that refund when…
Our beagle has had few health problems recently and I contacted tails to ask if they would be able to recommend a more...
Sensitive German Shepherd - Hi, my German shepherd has developed a sensitive tummy as he has got older and a lot of so called "sensitive senior dog food" really ups...
Great food and easy subscription to set…
At last my dog is eating!!! She looks forward...
Really happy my Bailey as a new lease…
Happy Paddy - ...
A Company to Trust - Great products Excellent...
Trustworthy and responsive - Tails have always responded to any question tha...
Excellent products, service & delivery! - Excellent service and delivery and my dog has loved this food for over 5 years!...
Both Molly and Misty love Tails food, so...
Healthy happy Dog - Our dog is very fussy eater but seems very happy...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About tails.com
tails.com is a UK-based pet food subscription service offering personalised dog food plans and home delivery. The company provides tailored meal options sized to a pet’s needs and an online subscription system for ordering and delivery management. Consumers typically encounter product customisation, regular deliveries and subscription billing when researching tails.com.