Customers often praise Pong Cheese for its broad artisan range and enjoyable flavours. Repeated delivery and cold-chain problems left orders late or spoiled. Many reviewers mention ignored messages and substitutions made without approval. Other customers describe quick refunds or replacements and helpful staff.
Examples from available reviews (Jun 2018 – Feb 2026).
High-quality, fresh cheeses arrived as a satisfying gift; highly recommended.
“No faults with delivery, all arrived fresh.”
Order never delivered due to processing fault; slow customer service response.
“I never received my order.”
Received substitute item without reply or refund; no customer response.
“have had no response to multiple phone messages left and emails since 24th December”
Order substitutions and poor chilled packaging left cheeses warm and squidgy.
“the cheese was at "room" temperature”
Service experiences split sharply. Many reviewers describe fast, helpful support that fixed ordering or delivery mistakes. Others report missed deliveries and support they could not reach.
A small number of reviews question the value, calling subscriptions poor value or more expensive than expected. Praise for value is rare and is usually linked to product quality rather than price alone.
Several reviewers mention billing confusion and trouble cancelling orders. A few received products with short use-by dates and flagged this as a usability issue. These complaints appear less often than delivery and communication problems.
Most positive reviews highlight flavour, variety, and hampers that arrived well packed. A recurring set of negative reviews mentions melted or warm items, short-dated products, or supermarket cheeses sent as substitutes. Complaints repeatedly point to packaging that did not keep the cheese chilled.
Many reviews describe emails and phone calls going unanswered once problems started. Several customers report substitutions made without approval and compensation being refused. A smaller number mention quick replies and clear fixes.
Feedback is strongly polarised: some customers rate orders highly for excellent cheese and responsive fixes, while others report non-delivery, spoilage, and ignored complaints. Several cases show quick resolution, but the same failures recur often enough to shape overall views.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Gift basket was perfect and recipients loved the cheeses.
“They absolutely loved it.”
Delivery not received and past late delivery ruined cheese; won't reorder.
“Delivery not received.”
Bought cheese unaware of short use-by date and regretted purchase.
“best before date is 19/12/22”
Good cheeses but delivery was five days late, ruining a birthday.
“delivery service appalling.”
The only way I would have maintained a continued supply of cheese in my house was by registering for Pong Cheese monthly subscriptions. This has worked perfectly well for the last five months. I usually receive welsh cheese namely:Golden Cenarth, Green Thunder and Black Bomber Cheddar. They have unique flavors, are cost effective and everyone seems to enjoy every bite. My loyalty has also been attributed to the great customer service and fast deliveries. However, i was frustrated by the delays last month. The delivery was late by a week and they never cared to notify me. I had to reach out to them which pissed me off.
Delivery failures and outsourced customer service caused ruined birthday present.
“Never attempted delivery, was sent on a constant redelivery loop”
Two cheeses had use-by dates before Christmas; one was inedible.
“one was so over-ripe by Christmas that it was inedible and had to be thrown out”
Charged extra for Aberdeen delivery and query went unanswered.
“being charged extra for a delivery to Aberdeen which was said to be in the Highlands and Islands!”
Subscription boxes arrived reliably and company responded promptly to queries.
“The boxes never failed to appear on time”
Box misdelivered to a distant address and company expected collection.
“I was expected during lockdown to knock on a strangers door to retrieve a box of cheese is ridiculous”
Paid for Saturday delivery but it arrived early and to wrong address.
“package not only arrived on the Thursday it was delivered to my address rather than my friends”
Subscription deliveries were well packaged and cheeses were superb.
“Always well packaged, freezer packs inside kept cheeses cool.”
New mum gift was well packed and cheeses tasted far superior.
“it was very well packed (with shredded paper we have since put on the compost)”
Monthly box arrived inadequately packed and cheeses were spoiled and sweaty.
“One of the cheeses, a type of brie had turned to a gooey mess,”
Delivery driver was prompt and polite; most cheeses were enjoyable.
“The delivery driver was prompt, always on the day specified”
Pong promptly replaced a squashed box and delivered internationally quickly.
“Pong immediately sent us a wonderful replacement box”
One delivery was left outside and cheeses were often short-dated.
“One Delivery left outside so spoiled”
Gift not delivered and Pong were unresponsive by phone and email.
“Rang Pong cheese and either they leave you hanging on the phone”
Order failed to arrive and company was unreachable and closed over Christmas.
“they are closed until 3/1/19.”
Customer service expedited my order early at no extra cost.
“they expedited my order a week early at no extra cost to myself.”
Perishable deliveries were left exposed and arrived soaking wet.
“left in direct sunlight”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pong Cheese is an online retailer selling artisan and mainstream cheeses. It offers individual cheeses, gift hampers, and subscription boxes through its website. Product pages usually list descriptions, ingredients, and best-before dates to help customers choose. People buy for themselves or as gifts, and the business provides phone and email contacts for order support and returns.