Customers often praise Pong Cheese for its broad artisan range and enjoyable flavours. Repeated delivery and cold-chain problems left orders late or spoiled. Many reviewers mention ignored messages and substitutions made without approval. Other customers describe quick refunds or replacements and helpful staff.
Examples from available reviews (Jun 2018 – Feb 2026).
High-quality, fresh cheeses arrived as a satisfying gift; highly recommended.
“No faults with delivery, all arrived fresh.”
Order never delivered due to processing fault; slow customer service response.
“I never received my order.”
Received substitute item without reply or refund; no customer response.
“have had no response to multiple phone messages left and emails since 24th December”
Order substitutions and poor chilled packaging left cheeses warm and squidgy.
“the cheese was at "room" temperature”
Service experiences split sharply. Many reviewers describe fast, helpful support that fixed ordering or delivery mistakes. Others report missed deliveries and support they could not reach.
A small number of reviews question the value, calling subscriptions poor value or more expensive than expected. Praise for value is rare and is usually linked to product quality rather than price alone.
Several reviewers mention billing confusion and trouble cancelling orders. A few received products with short use-by dates and flagged this as a usability issue. These complaints appear less often than delivery and communication problems.
Most positive reviews highlight flavour, variety, and hampers that arrived well packed. A recurring set of negative reviews mentions melted or warm items, short-dated products, or supermarket cheeses sent as substitutes. Complaints repeatedly point to packaging that did not keep the cheese chilled.
Many reviews describe emails and phone calls going unanswered once problems started. Several customers report substitutions made without approval and compensation being refused. A smaller number mention quick replies and clear fixes.
Feedback is strongly polarised: some customers rate orders highly for excellent cheese and responsive fixes, while others report non-delivery, spoilage, and ignored complaints. Several cases show quick resolution, but the same failures recur often enough to shape overall views.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Subscription sent undesired low-value cheeses and felt like a rip-off.
“absolute rip off”
Order never delivered due to processing fault; slow customer service response.
“I never received my order.”
High-quality, fresh cheeses arrived as a satisfying gift; highly recommended.
“No faults with delivery, all arrived fresh.”
Received substitute item without reply or refund; no customer response.
“have had no response to multiple phone messages left and emails since 24th December”
Received substitute cheeses and no response to contact attempts.
“substitute cheese sent”
Recent order contained supermarket cheeses as substitutes; unanswered query.
“Pong replaced most of the cheese in one of the boxes I had spent time personally selecting with supermarket cheese”
Received multiple identical substitutes and communications ignored, no refund.
“three identical cheeses as replacements so I had four identical cheeses for my cheeseboard”
Sent substitute without consent and failed to reply to refund requests.
“still no reply from the company”
Delivery arrived days after Christmas, making the gift impractical.
“received the first of 3 deliveries of cheese a few days after Christmas”
Wide, excellent selection of cheeses; customers will return.
“Wonderful selection of cheese.”
The service was shocking and my order never arrived.
“The service was shocking.”
Order due 23 December never arrived; customer struggled to contact company.
“Order due 23/12/25, never arrived!”
Last-minute substitution disappointed, but company gave immediate refund.
“got immediate response and full refund”
Subscription introduced many new cheeses; reviewer enjoyed the selections.
“Their cheeses are 5 star”
Christmas order missing and customer service failed to respond.
“the cheese order placed at the beginning of December is nowhere to be seen”
Company quickly replaced a lost delivery and subscription boxes were reliable.
“sent out a new order immediately, no quibbles”
Failed to deliver and customer service was unreachable.
“Failed to deliver the cheese and was unable to connect the customer service”
Christmas order did not arrive and company failed to respond promptly.
“the order did not arrive on the 23.12.”
Requested 22 December delivery but it was not fulfilled twice.
“So a Christmas present ordered at the beginning of December gets messed up TWICE.”
Quick, impressive customer service corrected my delivery date error.
“Really great and speedy customer service”
Helpful ordering and on-time delivery; cheeses were delicious.
“The cheese was delivered on the date promised”
Initial communication was poor and responses were slow, later resolved.
“which they ignored”
Helpful staff assisted with subscription setup; customer looks forward to trying cheese.
“Realy helpful .”
Cheese arrived melted and only half refund was issued after long delay.
“The cheese I sent arrived melted.”
Order substitutions and poor chilled packaging left cheeses warm and squidgy.
“the cheese was at "room" temperature”
Supplier substituted cheeses without consent and refused compensation.
“they included a note with the cheeses to me that they had supplier problems”
Recipients loved the varied, high-quality cheeses.
“they loved it!”
Hampers are consistently well received; company helps with dates.
“They are always well received.”
Paid for named delivery but arrived late, damaged and warm; no reply.
“product arrived 2 days later - in a damaged box and warm”
Billing confusion and difficulty cancelling orders caused stress.
“but it still says £98 what is going on”
Company corrected address error and resent order promptly.
“took the correct address details and resent the order”
Cheese was delicious and recipients were pleased; good customer service.
“Delicious cheese, all recipients have been very happy with their gifts!”
Particular requests were handled promptly and efficiently.
“Excellent personal service”
Received a delicious mystery box and used selections as gifts.
“delicious selection of different cheeses”
Initial error sending wrong pack, but company quickly corrected it.
“they pulled out all the stops to see I got the correct cheese for my special event”
Box arrived empty, investigation opened but refund not provided.
“the box arrived but was EMPTY”
High quality cheeses and top-class customer service.
“excellent quality and good size portions of cheese”
Enjoyable specialist selection and helpful, informative staff.
“like having a specialist delicatessen to supply unusual and tasty cheeses in domestic quantities for the table”
Some issues occurred but replacement sent next day and handled well.
“replacement was sent next day”
Recipient loved the well-packed cheeses and would reorder.
“he never tasted cheese like it”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pong Cheese is an online retailer selling artisan and mainstream cheeses. It offers individual cheeses, gift hampers, and subscription boxes through its website. Product pages usually list descriptions, ingredients, and best-before dates to help customers choose. People buy for themselves or as gifts, and the business provides phone and email contacts for order support and returns.