Reviewers often like the range and say the beer offers good value. Delivery and fulfilment problems come up often, including late parcels and missing items. Many customers describe cans arriving dented, swollen, or leaking. Alongside these issues are reports of unauthorised or disputed charges, while others say deliveries were prompt and reliable.
Examples from available reviews (Jan 2021 – Feb 2026).
Leaking and badly dented cans; inadequate compensation offered for damaged case.
“Leaking cans. Dripping box covering my doorstep with beer.”
Unauthorised £27 charge for a shipment they did not request.
“I then woke up to £27 being taken out of my account for another shipment which I did not request.”
Case arrived quickly, was well priced, and offered good variety.
“My case of beer arrived quickly , well priced and a good variety of beer to try.”
Always speedy service; particularly likes the Alt Bier.
“Always a speedy service.”
Repeat complaints mention short orders, lost parcels, and refunds that customers had to chase. Several reviewers describe unauthorised or unexpected subscription charges and say they had to raise payment disputes. Some customers also say the compensation offered for damaged or missing items did not match the problem.
Many posts point to competitive prices on mixed cases and like the tasting notes. Some subscribers say the subscription still feels good value even when deliveries are slower. Praise for options such as gluten‑free cases sits alongside ongoing fulfilment concerns.
Comments on the website are rare, but include a checkout issue where voucher codes would not apply. A small number of reviews say they are unsure about allergy details for certain products. These points come up far less often than delivery and packaging complaints.
The most common theme is damaged deliveries: dented or leaking cans, swollen cans, and cartons arriving punctured. Others describe great-tasting beers when orders arrive intact, suggesting flavour gets praise when the condition is good. Reviews also mention cases arriving wrong or incomplete.
Many customers describe long delays and trouble reaching support via chat or phone. Several mention emails going unanswered and no proactive updates when deliveries ran late. A few also say they received unwanted marketing messages after order issues.
Reviews show a clear split: high marks for beer variety, and low marks tied to fulfilment and service problems. Outcomes vary widely—some orders arrive quickly and in good condition, while others end in disputes or replacements. Recommendations largely depend on whether delivery and support went smoothly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Promised personalised selection but received a random assortment instead.
“it was clearly just a random assortment of whatever they had in stock!”
Concerns products may not be suitable for their allergies.
“how do i know that this product will fit my allergies.”
Company has been wound up; reviewer not surprised after prior experience.
“The company has been wound up.”
Great beers were delivered promptly and reliably.
“Great beers delivered promptly”
Parcel delayed and lost; no proactive support, refund, or tracking provided.
“I am still having to chase.”
Two cans arrived swollen and appeared near bursting.
“Two cans in the delivery are swollen as if about to burst.”
Husband enjoys varied ales and appreciates smaller reasonably priced packs.
“My husband likes to try the real ales.”
Good beer selection and value; tasting notes were a pleasant surprise.
“Good choice of beers, good value.”
Good selections with plenty of variety and good value.
“Good selections plenty of variety Good value”
Product was good but delivery was slightly slow.
“Good product, delivery a bit slow”
Good value subscription but with slower delivery times.
“Great value for money”
Order delayed ten days with poor responses and unwanted adverts.
“Been 10 days now and still no beer.”
Packages well packed, delivered as expected, good beer choices and prices.
“Always well packed and delivered when expected.”
Case arrived quickly, was well priced, and offered good variety.
“My case of beer arrived quickly , well priced and a good variety of beer to try.”
Two-week delivery delay with no responses to follow-up emails.
“2 weeks delivery and no responses to chaser emails.”
Beer was good but order delay and lack of communication were unacceptable.
“Beer, once it arrived was it's usual tasty high standard,”
Order took very long and arrived several cans short of what was ordered.
“What arrived was also several cans short of what i ordered.”
Always speedy service; particularly likes the Alt Bier.
“Always a speedy service.”
Promised five-day delivery became nearly two weeks without expedited offer.
“Promised 5 day delivery for a present.”
Order arrived very late and customer service did not respond to cancellations.
“Order took forever to arrive, tried to cancel it three times”
Unauthorised £27 charge for a shipment they did not request.
“I then woke up to £27 being taken out of my account for another shipment which I did not request.”
Reviewer calls company's actions fraud but got money refunded via dispute.
“This is FRAUD!!!”
Long wait for order and difficulty contacting customer support.
“Why is your chat turned off and why can we not contact you by phone?”
Eventually received order after three weeks; customer contact needs improvement.
“Having finally getting in touch have just received my order”
Unable to contact Flavourly after ordering; no delivery or responses.
“Unable to get in touch with flavourly since ordering and paying”
Received a different case than pictured with missing items and poor service.
“My case was totally different to the pictured one on the website.”
Beer was bland and tasteless; package was dropped and cans damaged.
“Bland tasteless beer. The package was dropped and every can was damaged.”
Mixed case arrived damaged with missing items and poor customer service.
“Extremely lousy customer service!”
Boxes often late, repeated same box, subscription issue and unwanted SMS spam.
“Now they've started spamming me with marketing SMS messages”
Leaking and badly dented cans; inadequate compensation offered for damaged case.
“Leaking cans. Dripping box covering my doorstep with beer.”
Damaged cans and box; refund was not provided.
“Dreadful damaged cans and box wouldn’t give me a refund”
Amazing beers at great prices. I bought an Ultra Variety Bundle for my uncle and he really treasures me for this. I found that he loved beer and since he is the only uncle, I decided to take care of this. As I searched for an online beer supplier, I found Flavourly. They have a wide selection of beers for everyone with brilliant mixed styles at affordable prices.. My uncle tells me about the great taste. It is now 4 months, and we have had no issues with the delivery, customer service or product quality. They deserve a five star rating.
Damaged cans and poor compensation; reviewer switched to another supplier.
“Damaged cans was told they were fine and just drink them”
Likes gluten-free beer and asks about Manchester bitter by the case.
“Good gluten free beer”
Poor packaging caused a punctured can; compensation offered was inadequate.
“Poorly packaged, arrived with bottom of carton wet and leaking due to a punctured can.”
36-can deal tasted average and many beers were undistinguished.
“Beers arrived in a few days but the contents was really average.”
Gift case arrived damaged with missing items and poor beer quality.
“It arrived with missing beer and glasses, crushed cans, and a half-empty can”
Customer service was unhelpful and provided minimal compensation for damage.
“Appalling company - whilst a customer for a while and pleased initially,”
Checkout didn't indicate voucher code failure, resulting in overcharge.
“The website doesn't let you know before you checkout if the voucher code hasn't worked”
Many beers were gluten-free or low alcohol and tasted poor; refund conditions strict.
“12 of the beers sent were gluten free and taste awful!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Flavourly is a UK online retailer and subscription service for curated craft beer cases. It sells mixed packs, single-bottle orders, and ongoing subscriptions, with choices by style and dietary needs. Product pages list brewery details and tasting notes to guide selection. Flavourly delivers across the UK, with orders, payments, and returns handled through its website and customer service.