Most reviews focus on repeated delivery problems and weak after-sales support. Several customers report missing, short, or flat kegs and faulty draught machines. A smaller group praises fast delivery, helpful staff, and a wide beer selection. Overall, the feedback swings between ongoing service breakdowns and a few standout positive experiences.
Examples from available reviews (Dec 2020 – Mar 2026).
Multiple delivery failures and unresponsive support led to chargeback and warning.
“DON'T DO IT. JUST DON'T DO IT.”
Received a short and nearly empty keg despite paying full price.
“Delivered a short keg and an almost empty keg”
Fast, secure delivery and quick replacement when issues occurred.
“it was replaced in 2 days.”
Reviewer praised beer quality and helpful staff.
“Best beers I've drank.”
Many reviews mention deliveries that never arrived, orders that were not sent out, and repeated warranty requests that went nowhere. Several customers say their tickets were ignored and refunds or credits took a long time. A minority report quick replacements and helpful agents.
Multiple customers say they paid full price for short or half-empty kegs and received credits they felt were too small. Some describe refunds that were delayed or only partially processed, including one chargeback. A few reviewers say pricing feels fair and value is acceptable when deliveries arrive quickly.
Some reviewers like the straightforward website, secure packaging, and quick checkout. Several accounts point to weak tracking, parcels sitting in the warehouse, and limited ways to contact the company. Reports of unreliable PerfectDraft machines add a hardware issue for affected customers.
A repeated complaint is kegs arriving flat, short, or half empty. Many also report faulty PerfectDraft or Pro machines that needed repair or replacement. Some reviews praise the beer quality and range, while others say certain lagers taste much the same.
Many reviewers say they could not reach support by phone or only received generic email replies. Several describe replies stopping after the first message or staff being dismissive. A small number mention specific staff by name for prompt, helpful service.
Most reviews describe poor fulfilment and unresponsive aftercare leading to negative experiences. Positive feedback highlights fast delivery, quick replacements, and a strong selection. Overall, frequent service failures sit alongside occasional smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Multiple delivery failures and unresponsive support led to chargeback and warning.
“DON'T DO IT. JUST DON'T DO IT.”
Reviewer experienced very poor customer service and will not buy again.
“The worse customer service ever ,I will not be buying from this company again.”
Order paid for via PayPal did not arrive and responses were generic.
“Only generic response.”
Faulty PerfectDraft machine and unresponsive after-sales support left kegs wasted.
“There customer service is abysmal!”
Support ignored replies and treated customers disrespectfully after raising tickets.
“They k ow you have no choice here and treat you like dogs s@£t.”
Courier repeatedly failed to collect kegs and support did not respond.
“customer support is non-existent”
Customer service unresponsive when trying to locate a delivery.
“Customer service, non existent.”
Couldn't contact the company and never received parcel.
“No Contact and no parcel!!!”
Awaiting credit for faulty keg and received no replies after three tickets.
“Awaiting a credit for a faulty keg”
Part of order missing and emails over three weeks produced only generic replies.
“just generic email response”
Order not dispatched and customer service was unreachable, order cancelled without explanation.
“no sign of dispatch”
Delivery significantly delayed compared to previous quick service from same seller.
“still nothing arrived”
Machine not covered by warranty and customer paid repair cost after poor contact.
“not covered by warranty”
Reviewer strongly criticises company management and performance.
“Another year on, great to see the company are still run by brain dead imbeciles.”
Faulty machine left unrepaired despite many emails; also received a flat keg.
“This company has shocking after care service.”
Received a keg half empty and flat and couldn't get any customer response.
“keg delivered half empty and flat”
Promised delivery date passed and items remained in warehouse with no communication.
“items still in warehouse ?”
Received a short and nearly empty keg despite paying full price.
“Delivered a short keg and an almost empty keg”
Repeated warranty repair requests got only initial replies and then no follow-up.
“they respond once with a question and then never respond again.”
No phone or online contact and no customer support available.
“Customer support is non-existent”
Could not reach company to report husband's death and update account.
“iam trying to get in touch with your company to advise you of the death of my husband”
Reviewer praised beer quality and helpful staff.
“Best beers I've drank.”
Orders not fulfilled and communication failures raised fraud concerns.
“still taking people's money and not fulfilling the orders.”
Reviewer found lagers tasted the same and disliked the beers.
“does every lager just taste the same?”
Three kegs were stolen and BeerHawk blamed courier and was unhelpful.
“3 kegs dropped in garden sadly stolen”
PerfectDraft Pro machines repeatedly failed and service responses were poor.
“The Perfect Draft Pro machine is to unreliable”
Order went missing in transit and company sent only one keg after exchanges.
“still not received.”
Reviewer says company lacks morals and mishandles legal responsibilities.
“do not buy from this company no morals”
Returned kegs and refunds were incomplete and slow to be credited.
“they haven’t credited Me with the full amount back”
Reviewer praised customer service, beer selection and easy ordering.
“Great customer service.”
Specialist products now suffer delivery failures and poor customer service.
“What a joke customer service really is.”
I recently had a fantastic experience with BeerHawk. As someone who enjoys trying out different beers, I was happy to find an online store that delivered in the UK. Navigating their website was easy and hassle-free - I could quickly browse through several categories of craft beers and real ales until I found what I wanted.
What impressed me most about this shop is their free delivery service on orders over £50, which saved me some extra cost. And unlike other sellers that take days or weeks to deliver, my order arrived promptly within the agreed time frame. The packaging used ensured my bottles were not damaged during transport.
The selection of beer on offer at BeerHawk has quality as its top priority; there are tons of brands available ranging from traditional family brewers to modern breweries across Europe, Australia and America! Every purchase comes with detailed description about each bottle's origin and taste notes that added depth to my expectations when it came cocktails/mocktails pairing.
Overall, shopping with them felt like dealing with seasoned experts passionate about giving customers an excellent experience - something rare in today's marketspace where expedience often trumps customer care.
Bundle arrived missing items and company offered an inadequate £5 credit.
“they’ve credited your account with £5.00”
Tracking showed courier waiting for item at company, review calls it a scam.
“tracking shows the courier is still waiting for the item from the company.”
Only one of three ordered kegs arrived and emails were ignored.
“only 1 keg arrived”
Birthday voucher expired and company refused refund or contact with MD.
“Beerhawk have kept the money and washed their hands of me”
Repeated delivery delays, lack of contact and poor response to refund requests.
“virtual agent. That is off-line”
Delivery failed and refund was delayed pending form completion despite courier admission.
“Told me that I would not get a refund until I had filled out a form”
Staff member Angus provided extremely helpful service.
“Young man named Angus extremely helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BeerHawk is a UK online retailer selling craft beer, kegs, and draught equipment. The website lists beers from independent breweries, plus keg options and PerfectDraft machines and accessories. Customers can set up accounts, place orders, and track deliveries online. The company delivers to homes and publishes product pages with tasting notes and specifications.