Reviews Analysed
21
We Collect & Analyse Reviews
BeerHawk
Experiences & Reviews
BeerHawk is a UK-based online retailer specialising in beer, keg systems and related home-draught products. The site is commonly used by consumers to buy craft beers, branded kegs and dispensing equipment for home use. Information seekers typically look for product range, delivery options, warranty and after-sales support when researching BeerHawk.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
18d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers describe missed or delayed deliveries, failed returns and poor after‑sales handling; one reviewer reported prompt delivery and secure packaging.
Share
Weak
26%
💰
Value for money
Several buyers report receiving short or flat kegs, unresolved credits or unexpected repair costs; one reviewer cited free delivery saving money.
Share
Weak
11%
⚡
User experience
One reviewer praised website navigation; others mention frustrating chat bots, redirected live chat and limited contact options when seeking help.
Share
Weak
5%
🔧
Product quality
Multiple reports of faulty machines, error codes, half‑empty or flat kegs and short fills; a minority praised the beer selection itself.
Share
Weak
10%
📞
Communication
Frequent complaints about unresponsive support, ignored tickets, generic replies and non‑working help emails; customers repeatedly report no meaningful contact.
Share
Weak
21%
⭐
Overall experience
The overall pattern in these reviews is negative: many advise against buying due to service and support failures, with one positive buying account.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
BeerHawk: The Best Online UK Destination for Delicious Beers
"I recently had a fantastic experience with BeerHawk. As someone who enjoys trying out different beers, I was happy to find an online store that delivered in the UK. Navigating their website was easy and hassle-free - I could quickly browse through several categories of craft beers and real ales until I found what I wanted. What impressed me most about this shop is their free delivery service on orders over £50, which saved me some extra cost. And unlike other sellers that take days or weeks to deliver, my order arrived promptly within the agreed time frame. The packaging used ensured my bottles were not damaged during transport. The selection of beer on offer at BeerHawk has quality as its top priority; there are tons of brands available ranging from traditional family brewers to modern breweries across Europe, Australia and America! Every purchase comes with detailed description about each bottle's origin and taste notes that added depth to my expectations when it came cocktails/mocktails pairing. Overall, shopping with them felt like dealing with seasoned experts passionate about giving customers an excellent experience - something rare in today's marketspace where expedience often trumps customer care."
Zboncak
Collected.reviews
Jun 01, 2022
Featured for: Positive site, delivery and selection
I do not recommend this company
"I do not recommend this company I purchased a perfect draft machine in 2022. I have since experienced major problems with the machine and have not bee..."
Steve Trigg
Trustpilot
Sep 30, 2025
Featured for: Faulty machine and aftercare failure
Order not fulfilled no response
"Bought a Stella bundle 01/12/24 with addition Stella keg and leffe keg got machine and leffe but no Stella been emailing for 3 weeks with no resoluti..."
Guest
Trustpilot
Sep 30, 2025
Featured for: Missing item, unresolved emails and chat
Customer support is non-existent
"Customer support is non-existent. No phone number, no onli..."
Mr Iwan Chlopas
Trustpilot
Sep 30, 2025
Featured for: Explicitly states no customer support
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
DEREK STAPLES
trustpilot.com
Sep 30, 2025
The worse customer service ever ,I will…
The worse customer service ever ,I will...
a
annette price
trustpilot.com
Sep 30, 2025
No delivery only generic response
I haven't had a order and payment with PayPal made on the 10 of September. Only gene...
S
Steve Trigg
trustpilot.com
Sep 30, 2025
I do not recommend this company
I do not recommend this company I purchased a perfect draft machine in 2022. I have since experienced major problems with the machine and have not bee...
E
Ernie
trustpilot.com
Sep 30, 2025
Honestly don't care about customer…
Honestly don't care about customer service at all had a couple of issues and raised a ticket each time. They will respond however they won't respond t...
A
Abbie Michaelson
trustpilot.com
Sep 30, 2025
I have experienced extremely poor…
I have experienced extremely poor service from Beerhawk (PerfectDraft). Despite booking multiple keg returns, the courier service (Yodel) repeatedly f...
B
Baxter
trustpilot.com
Sep 30, 2025
Customer service
Customer service, non existent. Trying to locate a delivery and getting no help and no...
K
Karen Blackwell
trustpilot.com
Sep 30, 2025
Scammers
Scammers! - Can't get in contact and have used all th...
J
John Murphy
trustpilot.com
Sep 30, 2025
Awaiting a credit for a faulty keg but…
Awaiting a credit for a faulty keg but cant get an re...
G
Guest
trustpilot.com
Sep 30, 2025
Order not fulfilled no response
Bought a Stella bundle 01/12/24 with addition Stella keg and leffe keg got machine and leffe but no Stella been emailing for 3 weeks with no resoluti...
G
GG
trustpilot.com
Sep 30, 2025
Never turned up
Made an order for a xmas gift on 28/11. It's 16th December and no sign of dispatch, customer service impossible to get hold of and tens of complaints...
M
Mark Stephenson
trustpilot.com
Sep 30, 2025
Terrible service ordered my supplies…
Terrible service ordered my supplies 6th Dec now 13th still nothing arrived been buying from them a few yrs always been fast delivery well this time d...
F
Frank Tucker
trustpilot.com
Sep 30, 2025
iam trying to get my beer machine fixed…
iam trying to get my beer machine fixed but was told not covered by warranty but its not even 2 years old faulty cable at back and no display light wo...
G
Gazzer J
trustpilot.com
Sep 30, 2025
Another year on
Another year on, great to see the compan...
r
robert newbold
trustpilot.com
Sep 30, 2025
Dreadful aftercare service
This company has shocking after care service. Have emailed at least 10 times regarding my faulty machine had a reply to the first one then nothing in...
J
Jonathon mccormick
trustpilot.com
Sep 30, 2025
Half empty/ flat keg
Ordering for years and everything was usually fine, bit long a wait for delivery but quality always good. Until a few months back I’ve been trying to...
C
Customer
trustpilot.com
Sep 30, 2025
ordered items on 30th
ordered items on 30th , Email said items will be delivered on 1st never showed up or any communication from perfect draft. Contact customers servic...
S
Steve
trustpilot.com
Sep 30, 2025
Delivered a short keg and an almost…
Delivered a short keg and an almost empty keg so paid ,£71.80 for 5 litres. Delivery came when it was sup...
M
Mark O'Sullivan
trustpilot.com
Sep 30, 2025
Disgusting Company to deal with!!!
I have tried numerous times to get my pro machine fixed under warranty but everytime I contact them they respond once with a question and then never r...
M
Mr Iwan Chlopas
trustpilot.com
Sep 30, 2025
Customer support is non-existent
Customer support is non-existent. No phone number, no onli...
A
Angela Davies
trustpilot.com
Sep 30, 2025
iam trying to get in touch with your…
iam trying to get in touch with your company to advise you of the death of my husband to change the...
Conclusion
Reviewers frequently report problems with deliveries, returns and after‑sales support, including ignored tickets and long response times. Several customers describe product issues such as faulty machines and half‑empty or flat kegs, and unresolved credits. A single review describes a positive experience with website navigation, prompt delivery and secure packaging. Consumers researching BeerHawk should check delivery and returns policies, keep order and payment records, and verify warranty terms before purchasing. Consider using payment protection (for example via card or PayPal) and ordering smaller, test items if concerned about fulfilment or after‑sales support.