Reviewers frequently report problems with deliveries, returns and after‑sales support, including ignored tickets and long response times. Several customers describe product issues such as faulty machines and half‑empty or flat kegs, and unresolved credits. A single review describes a positive experience with website navigation, prompt delivery and secure packaging. Consumers researching BeerHawk should check delivery and returns policies, keep order and payment records, and verify warranty terms before purchasing. Consider using payment protection (for example via card or PayPal) and ordering smaller, test items if concerned about fulfilment or after‑sales support.
Examples from available reviews (Dec 2020 – Feb 2026).
Easy website, prompt delivery, secure packaging and a wide quality selection.
“I recently had a fantastic experience with BeerHawk.”
Faulty PerfectDraft machine and unresponsive after-sales support left kegs wasted.
“There customer service is abysmal!”
Part of order missing and emails over three weeks produced only generic replies.
“just generic email response”
No phone or online contact and no customer support available.
“Customer support is non-existent”
Most reviewers describe missed or delayed deliveries, failed returns and poor after‑sales handling; one reviewer reported prompt delivery and secure packaging.
Several buyers report receiving short or flat kegs, unresolved credits or unexpected repair costs; one reviewer cited free delivery saving money.
One reviewer praised website navigation; others mention frustrating chat bots, redirected live chat and limited contact options when seeking help.
Multiple reports of faulty machines, error codes, half‑empty or flat kegs and short fills; a minority praised the beer selection itself.
Frequent complaints about unresponsive support, ignored tickets, generic replies and non‑working help emails; customers repeatedly report no meaningful contact.
The overall pattern in these reviews is negative: many advise against buying due to service and support failures, with one positive buying account.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Multiple delivery failures and unresponsive support led to chargeback and warning.
“DON'T DO IT. JUST DON'T DO IT.”
Reviewer experienced very poor customer service and will not buy again.
“The worse customer service ever ,I will not be buying from this company again.”
Order paid for via PayPal did not arrive and responses were generic.
“Only generic response.”
Faulty PerfectDraft machine and unresponsive after-sales support left kegs wasted.
“There customer service is abysmal!”
Support ignored replies and treated customers disrespectfully after raising tickets.
“They k ow you have no choice here and treat you like dogs s@£t.”
Courier repeatedly failed to collect kegs and support did not respond.
“customer support is non-existent”
Customer service unresponsive when trying to locate a delivery.
“Customer service, non existent.”
Couldn't contact the company and never received parcel.
“No Contact and no parcel!!!”
Awaiting credit for faulty keg and received no replies after three tickets.
“Awaiting a credit for a faulty keg”
Part of order missing and emails over three weeks produced only generic replies.
“just generic email response”
Order not dispatched and customer service was unreachable, order cancelled without explanation.
“no sign of dispatch”
Delivery significantly delayed compared to previous quick service from same seller.
“still nothing arrived”
Machine not covered by warranty and customer paid repair cost after poor contact.
“not covered by warranty”
Reviewer strongly criticises company management and performance.
“Another year on, great to see the company are still run by brain dead imbeciles.”
Faulty machine left unrepaired despite many emails; also received a flat keg.
“This company has shocking after care service.”
Received a keg half empty and flat and couldn't get any customer response.
“keg delivered half empty and flat”
Promised delivery date passed and items remained in warehouse with no communication.
“items still in warehouse ?”
Received a short and nearly empty keg despite paying full price.
“Delivered a short keg and an almost empty keg”
Repeated warranty repair requests got only initial replies and then no follow-up.
“they respond once with a question and then never respond again.”
No phone or online contact and no customer support available.
“Customer support is non-existent”
Could not reach company to report husband's death and update account.
“iam trying to get in touch with your company to advise you of the death of my husband”
Reviewer praised beer quality and helpful staff.
“Best beers I've drank.”
Orders not fulfilled and communication failures raised fraud concerns.
“still taking people's money and not fulfilling the orders.”
Reviewer found lagers tasted the same and disliked the beers.
“does every lager just taste the same?”
Three kegs were stolen and BeerHawk blamed courier and was unhelpful.
“3 kegs dropped in garden sadly stolen”
PerfectDraft Pro machines repeatedly failed and service responses were poor.
“The Perfect Draft Pro machine is to unreliable”
Order went missing in transit and company sent only one keg after exchanges.
“still not received.”
Reviewer says company lacks morals and mishandles legal responsibilities.
“do not buy from this company no morals”
Returned kegs and refunds were incomplete and slow to be credited.
“they haven’t credited Me with the full amount back”
Reviewer praised customer service, beer selection and easy ordering.
“Great customer service.”
Specialist products now suffer delivery failures and poor customer service.
“What a joke customer service really is.”
I recently had a fantastic experience with BeerHawk. As someone who enjoys trying out different beers, I was happy to find an online store that delivered in the UK. Navigating their website was easy and hassle-free - I could quickly browse through several categories of craft beers and real ales until I found what I wanted.
What impressed me most about this shop is their free delivery service on orders over £50, which saved me some extra cost. And unlike other sellers that take days or weeks to deliver, my order arrived promptly within the agreed time frame. The packaging used ensured my bottles were not damaged during transport.
The selection of beer on offer at BeerHawk has quality as its top priority; there are tons of brands available ranging from traditional family brewers to modern breweries across Europe, Australia and America! Every purchase comes with detailed description about each bottle's origin and taste notes that added depth to my expectations when it came cocktails/mocktails pairing.
Overall, shopping with them felt like dealing with seasoned experts passionate about giving customers an excellent experience - something rare in today's marketspace where expedience often trumps customer care.
Bundle arrived missing items and company offered an inadequate £5 credit.
“they’ve credited your account with £5.00”
Tracking showed courier waiting for item at company, review calls it a scam.
“tracking shows the courier is still waiting for the item from the company.”
Only one of three ordered kegs arrived and emails were ignored.
“only 1 keg arrived”
Birthday voucher expired and company refused refund or contact with MD.
“Beerhawk have kept the money and washed their hands of me”
Repeated delivery delays, lack of contact and poor response to refund requests.
“virtual agent. That is off-line”
Delivery failed and refund was delayed pending form completion despite courier admission.
“Told me that I would not get a refund until I had filled out a form”
Staff member Angus provided extremely helpful service.
“Young man named Angus extremely helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BeerHawk is a UK-based online retailer specialising in beer, keg systems and related home-draught products. The site is commonly used by consumers to buy craft beers, branded kegs and dispensing equipment for home use. Information seekers typically look for product range, delivery options, warranty and after-sales support when researching BeerHawk.