Most reviews focus on repeated delivery problems and weak after-sales support. Several customers report missing, short, or flat kegs and faulty draught machines. A smaller group praises fast delivery, helpful staff, and a wide beer selection. Overall, the feedback swings between ongoing service breakdowns and a few standout positive experiences.
Examples from available reviews (Dec 2020 – Mar 2026).
Multiple delivery failures and unresponsive support led to chargeback and warning.
“DON'T DO IT. JUST DON'T DO IT.”
Received a short and nearly empty keg despite paying full price.
“Delivered a short keg and an almost empty keg”
Fast, secure delivery and quick replacement when issues occurred.
“it was replaced in 2 days.”
Reviewer praised beer quality and helpful staff.
“Best beers I've drank.”
Many reviews mention deliveries that never arrived, orders that were not sent out, and repeated warranty requests that went nowhere. Several customers say their tickets were ignored and refunds or credits took a long time. A minority report quick replacements and helpful agents.
Multiple customers say they paid full price for short or half-empty kegs and received credits they felt were too small. Some describe refunds that were delayed or only partially processed, including one chargeback. A few reviewers say pricing feels fair and value is acceptable when deliveries arrive quickly.
Some reviewers like the straightforward website, secure packaging, and quick checkout. Several accounts point to weak tracking, parcels sitting in the warehouse, and limited ways to contact the company. Reports of unreliable PerfectDraft machines add a hardware issue for affected customers.
A repeated complaint is kegs arriving flat, short, or half empty. Many also report faulty PerfectDraft or Pro machines that needed repair or replacement. Some reviews praise the beer quality and range, while others say certain lagers taste much the same.
Many reviewers say they could not reach support by phone or only received generic email replies. Several describe replies stopping after the first message or staff being dismissive. A small number mention specific staff by name for prompt, helpful service.
Most reviews describe poor fulfilment and unresponsive aftercare leading to negative experiences. Positive feedback highlights fast delivery, quick replacements, and a strong selection. Overall, frequent service failures sit alongside occasional smooth purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Fast, secure delivery and quick replacement when issues occurred.
“it was replaced in 2 days.”
Multiple orders delivered quickly with good selection and reasonable prices.
“quick delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BeerHawk is a UK online retailer selling craft beer, kegs, and draught equipment. The website lists beers from independent breweries, plus keg options and PerfectDraft machines and accessories. Customers can set up accounts, place orders, and track deliveries online. The company delivers to homes and publishes product pages with tasting notes and specifications.