Many customers mention quick dispatch, secure packaging, and helpful support on routine orders. Several praise the product range and fast tracked delivery. A noticeable set of reviews describes wrong or missing items and refunds that are delayed or never resolved. Multiple customers also say emails go unanswered and that unexpected charges appeared after cancellation.
Examples from available reviews (Jun 2017 – Mar 2026).
Received far fewer bottles than advertised and poor customer service.
“Received 6 bottles out of the 45 advertised.”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Wide product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery and excellent communication.”
Fast responses, accurate shipping and excellent customer service made me satisfied.
“The customer service was top-notch.”
Many reviews applaud quick replies, flexible delivery, and accurate shipping. Some describe fully completed orders with tracking and helpful couriers. A smaller but notable group reports major fulfilment problems, including receiving far fewer items than ordered or issues involving delivery drivers.
Many reviewers point to competitive prices, special offers, and strong value on wines and spirits. A wide selection at reasonable prices comes up often. One review claims counterfeit clothing, and that allegation appears isolated within the dataset.
Numerous customers describe straightforward ordering, easy checkout, and repeat buying. Several mention slower arrivals or late deliveries that still ended acceptably after getting in touch. Others report orders that never arrived or long back-and-forth before refunds, creating a clear split between high-rated and low-rated experiences.
Most reviews speak positively about the range and say they were happy with what arrived. People mention good packaging and items arriving in good condition. One accusation of counterfeit goods appears as a rare, distinct negative comment.
Many reviewers praise clear updates and fast responses from customer support. Several note quick follow-up when supplier delays occurred, along with a choice to wait or take a refund. A recurring negative group says emails or messages get no reply and payment or refund questions remain unresolved.
Positive reviews highlight fast delivery, a broad selection, and attentive service that leads to repeat orders. Negative reviews focus on serious breakdowns in fulfilment and support, including wrong items, missing deliveries, and unresolved charges. The dataset shows many strong experiences alongside clear operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Quotes shortened · As of: March 2026
Wrong item delivered and refund being sought through payment service.
“Unfortunately, the item delivered was not what I ordered.”
First whisky purchase shipped quickly and arrived within a few days.
“A pleasant shopping experience.”
Delivery took four days and reviewer had no complaints.
“Delivery within 4 days.”
Good offer on wine and quick delivery pleased the reviewer.
“Great offer on some Whispering Angel and quick delivery.”
Follow-up email was promptly answered and order arrived within a week.
“I made a purchase and sent a follow up email which was responded to promptly.”
Received far fewer bottles than advertised and poor customer service.
“Received 6 bottles out of the 45 advertised.”
Three bottles arrived safely packaged and recipient was happy.
“the rum arrived today safely packaged”
Delivery took about two weeks but communication was good and service satisfactory.
“it took about two weeks to arrive”
Good selection and customer service responded quickly to delivery issue.
“quick responses from customer service on a delivery issue”
Reviewer experienced a great selection and quick delivery.
“Great selection and quick delivery”
Very good customer service with fast, polite responses and good packaging.
“Very fast response and very polite!!”
Despite slight delay, delivery to Spain was successful and reviewer gave five stars.
“I am in Spain and these guys delivered.”
Order arrived very late after refund dispute; reviewer doubts stock reliability.
“it feels like they take orders and then hope to obtain the stock later”
Order slightly delayed for holidays but customer support was helpful and delivery good.
“The customer support team were very helpful and quick to communicative about the delays on enquiry.”
Order not received and company did not respond to multiple contact attempts.
“I've sent several emails and messages via Instagram, but I haven't received a response.”
Delivery was quick and reviewer was pleased.
“Great,nice and quickly delivery”
Good tequila selection; delivery direct from Spain took slightly longer.
“Great range of tequila, order quickly arrived direct from Spain.”
No issues experienced and reviewer would recommend.
“No issues here, would recommend”
Quick dispatch and delivery with full tracking made it a perfect experience.
“Perfect experience.”
Reviewer praises selection and service.
“great selection and great service”
Fast responses, accurate shipping and excellent customer service made me satisfied.
“The customer service was top-notch.”
Reviewer alleges the seller sold counterfeit clothing and warns caution.
“They sold fake Ralph Lauren clothing.”
Wide product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery and excellent communication.”
Order arrived without stress, well packed and good communication.
“Placed and order and everything came no stress.”
Good wine selection and reasonable prices pleased the reviewer.
“Excellent selection of wines and reasonably priced too.”
Order delayed and company failed to respond to refund requests.
“The company has not responded to any.”
Gift arrived quickly with helpful courier updates and simple ordering.
“Simple to order and regular updates from courier.”
Personalised delivery arranged around travel and good value.
“Excellent personalised service”
Found a hard‑to‑find drink and received reasonable delivery from Spain.
“Delivery time was reasonable (given item was being shipped from Spain)”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Great selection, easy ordering and quick delivery satisfied reviewer.
“Fabulous selection, easy order, quick delivery.”
Delay due to supplier, but helpful customer service during follow up.
“The customer service was great during the follow up of my order.”
Excellent service and communication with swift delivery and lovely products.
“Superb service and communication, swift delivery.”
Fantastic communication kept reviewer informed throughout the order.
“fantastic communication throughout keeping me informed at every stage of the order.”
Ordering was easy and delivery was quick; would use again.
“Easy to order and quick delivery.”
Reviewer says everything was perfect and thanks the seller.
“Thanks, all perfect!”
Order arrived quickly and all was okay.
“All ok. Fast shipment”
Product good value; delay caused by supplier but company offered refund or wait.
“They immediately contacted me to ask if I wanted the refund or wait for the supplier times.”
Order arrived and was well packaged.
“It arrived and well packaged”
Pleased with service; second order and will order again.
“Very pleased with the service from winebuyers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
31 Dover is a UK-based online retailer that sells through its website and delivers to homes. It runs a web catalogue, takes card and digital payments, and offers customer support by email and phone. Orders are packed, sent out, and can include tracked delivery. Returns and refunds are handled through its customer service process.