Reviews are mixed but tilt positive overall: many customers praise fast or well‑managed delivery, clear communication and a broad selection of products. However, several detailed complaints describe orders that were delayed or never arrived and customers reporting no satisfactory refund or response. If you consider purchasing, confirm tracking availability, the returns and refund process, and use a payment method with buyer protection. Checking the seller’s verified contact details and public registration can help reduce risk before ordering.
Examples from available reviews (Jun 2017 – Feb 2026).
Order delayed and company failed to respond to refund requests.
“The company has not responded to any.”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Excellent service and communication with swift delivery and lovely products.
“Superb service and communication, swift delivery.”
Product good value; delay caused by supplier but company offered refund or wait.
“They immediately contacted me to ask if I wanted the refund or wait for the supplier times.”
Mostly reliable delivery, careful packing and helpful personalised handling; a minority report failed deliveries and unresolved orders.
Few reviewers mention price; those who do report reasonable or good value, but the sample size is small and limited.
Ordering is generally described as simple with courier updates and smooth follow‑up; a few customers report long delays and poor resolution.
Many customers note a wide selection and items arriving in good condition; one reviewer alleges counterfeit products.
Frequent praise for proactive updates and responsive email exchanges; some reviews report no reply to refund or delay queries.
Most reviewers report a positive overall experience with selection, delivery and service; a small number describe unresolved refunds or non‑delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Quotes shortened · As of: February 2026
Wrong item delivered and refund being sought through payment service.
“Unfortunately, the item delivered was not what I ordered.”
First whisky purchase shipped quickly and arrived within a few days.
“A pleasant shopping experience.”
Delivery took four days and reviewer had no complaints.
“Delivery within 4 days.”
Good offer on wine and quick delivery pleased the reviewer.
“Great offer on some Whispering Angel and quick delivery.”
Follow-up email was promptly answered and order arrived within a week.
“I made a purchase and sent a follow up email which was responded to promptly.”
Received far fewer bottles than advertised and poor customer service.
“Received 6 bottles out of the 45 advertised.”
Three bottles arrived safely packaged and recipient was happy.
“the rum arrived today safely packaged”
Delivery took about two weeks but communication was good and service satisfactory.
“it took about two weeks to arrive”
Good selection and customer service responded quickly to delivery issue.
“quick responses from customer service on a delivery issue”
Reviewer experienced a great selection and quick delivery.
“Great selection and quick delivery”
Very good customer service with fast, polite responses and good packaging.
“Very fast response and very polite!!”
Despite slight delay, delivery to Spain was successful and reviewer gave five stars.
“I am in Spain and these guys delivered.”
Order arrived very late after refund dispute; reviewer doubts stock reliability.
“it feels like they take orders and then hope to obtain the stock later”
Order slightly delayed for holidays but customer support was helpful and delivery good.
“The customer support team were very helpful and quick to communicative about the delays on enquiry.”
Order not received and company did not respond to multiple contact attempts.
“I've sent several emails and messages via Instagram, but I haven't received a response.”
Delivery was quick and reviewer was pleased.
“Great,nice and quickly delivery”
Good tequila selection; delivery direct from Spain took slightly longer.
“Great range of tequila, order quickly arrived direct from Spain.”
No issues experienced and reviewer would recommend.
“No issues here, would recommend”
Quick dispatch and delivery with full tracking made it a perfect experience.
“Perfect experience.”
Reviewer praises selection and service.
“great selection and great service”
Fast responses, accurate shipping and excellent customer service made me satisfied.
“The customer service was top-notch.”
Reviewer alleges the seller sold counterfeit clothing and warns caution.
“They sold fake Ralph Lauren clothing.”
Wide product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery and excellent communication.”
Order arrived without stress, well packed and good communication.
“Placed and order and everything came no stress.”
Good wine selection and reasonable prices pleased the reviewer.
“Excellent selection of wines and reasonably priced too.”
Order delayed and company failed to respond to refund requests.
“The company has not responded to any.”
Gift arrived quickly with helpful courier updates and simple ordering.
“Simple to order and regular updates from courier.”
Personalised delivery arranged around travel and good value.
“Excellent personalised service”
Found a hard‑to‑find drink and received reasonable delivery from Spain.
“Delivery time was reasonable (given item was being shipped from Spain)”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Great selection, easy ordering and quick delivery satisfied reviewer.
“Fabulous selection, easy order, quick delivery.”
Delay due to supplier, but helpful customer service during follow up.
“The customer service was great during the follow up of my order.”
Excellent service and communication with swift delivery and lovely products.
“Superb service and communication, swift delivery.”
Fantastic communication kept reviewer informed throughout the order.
“fantastic communication throughout keeping me informed at every stage of the order.”
Ordering was easy and delivery was quick; would use again.
“Easy to order and quick delivery.”
Reviewer says everything was perfect and thanks the seller.
“Thanks, all perfect!”
Order arrived quickly and all was okay.
“All ok. Fast shipment”
Product good value; delay caused by supplier but company offered refund or wait.
“They immediately contacted me to ask if I wanted the refund or wait for the supplier times.”
Order arrived and was well packaged.
“It arrived and well packaged”
Pleased with service; second order and will order again.
“Very pleased with the service from winebuyers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
31 Dover is the company name consumers are searching for. Before buying, verify the seller’s official website, trading name and contact details. Check public company registers, the retailer’s published delivery and refund policy, and accepted payment methods. Confirm whether purchases include tracking and buyer protection to reduce payment and delivery risk.