Reviews are mixed but tilt positive overall: many customers praise fast or well‑managed delivery, clear communication and a broad selection of products. However, several detailed complaints describe orders that were delayed or never arrived and customers reporting no satisfactory refund or response. If you consider purchasing, confirm tracking availability, the returns and refund process, and use a payment method with buyer protection. Checking the seller’s verified contact details and public registration can help reduce risk before ordering.
Examples from available reviews (Jun 2017 – Feb 2026).
Order delayed and company failed to respond to refund requests.
“The company has not responded to any.”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Excellent service and communication with swift delivery and lovely products.
“Superb service and communication, swift delivery.”
Product good value; delay caused by supplier but company offered refund or wait.
“They immediately contacted me to ask if I wanted the refund or wait for the supplier times.”
Mostly reliable delivery, careful packing and helpful personalised handling; a minority report failed deliveries and unresolved orders.
Few reviewers mention price; those who do report reasonable or good value, but the sample size is small and limited.
Ordering is generally described as simple with courier updates and smooth follow‑up; a few customers report long delays and poor resolution.
Many customers note a wide selection and items arriving in good condition; one reviewer alleges counterfeit products.
Frequent praise for proactive updates and responsive email exchanges; some reviews report no reply to refund or delay queries.
Most reviewers report a positive overall experience with selection, delivery and service; a small number describe unresolved refunds or non‑delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Quotes shortened · As of: February 2026
Promised delivery missed and company unresponsive, leaving reviewer let down.
“No answers when you ring, replies via email”
Promised delivery missed and company unresponsive, leaving reviewer let down.
“No answers when you ring, replies via email”
Cancelled subscription yet company continued to take payments and hasn't resolved it.
“they still took £34.99 from my account.”
Cancelled subscription yet company continued to take payments and hasn't resolved it.
“they still took £34.99 from my account.”
Driver claimed attempted deliveries, but CCTV showed no delivery occurred.
“Their delivery driver on 2 occasions claimed to have attempted delivery”
Large gin range at good prices with friendly customer service and quick delivery.
“Large range of gins at good prices.”
Products arrived the next day and reviewer was pleased.
“Great products, delivered the next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
31 Dover is the company name consumers are searching for. Before buying, verify the seller’s official website, trading name and contact details. Check public company registers, the retailer’s published delivery and refund policy, and accepted payment methods. Confirm whether purchases include tracking and buyer protection to reduce payment and delivery risk.