Many customers mention quick dispatch, secure packaging, and helpful support on routine orders. Several praise the product range and fast tracked delivery. A noticeable set of reviews describes wrong or missing items and refunds that are delayed or never resolved. Multiple customers also say emails go unanswered and that unexpected charges appeared after cancellation.
Examples from available reviews (Jun 2017 – Mar 2026).
Received far fewer bottles than advertised and poor customer service.
“Received 6 bottles out of the 45 advertised.”
Order never arrived and refund not received despite company assurances.
“For me this page is a scam...”
Wide product range, fast safe delivery and excellent communication.
“Fantastic range of products, fast and safe delivery and excellent communication.”
Fast responses, accurate shipping and excellent customer service made me satisfied.
“The customer service was top-notch.”
Many reviews applaud quick replies, flexible delivery, and accurate shipping. Some describe fully completed orders with tracking and helpful couriers. A smaller but notable group reports major fulfilment problems, including receiving far fewer items than ordered or issues involving delivery drivers.
Many reviewers point to competitive prices, special offers, and strong value on wines and spirits. A wide selection at reasonable prices comes up often. One review claims counterfeit clothing, and that allegation appears isolated within the dataset.
Numerous customers describe straightforward ordering, easy checkout, and repeat buying. Several mention slower arrivals or late deliveries that still ended acceptably after getting in touch. Others report orders that never arrived or long back-and-forth before refunds, creating a clear split between high-rated and low-rated experiences.
Most reviews speak positively about the range and say they were happy with what arrived. People mention good packaging and items arriving in good condition. One accusation of counterfeit goods appears as a rare, distinct negative comment.
Many reviewers praise clear updates and fast responses from customer support. Several note quick follow-up when supplier delays occurred, along with a choice to wait or take a refund. A recurring negative group says emails or messages get no reply and payment or refund questions remain unresolved.
Positive reviews highlight fast delivery, a broad selection, and attentive service that leads to repeat orders. Negative reviews focus on serious breakdowns in fulfilment and support, including wrong items, missing deliveries, and unresolved charges. The dataset shows many strong experiences alongside clear operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (7) · Quotes shortened · As of: March 2026
Promised delivery missed and company unresponsive, leaving reviewer let down.
“No answers when you ring, replies via email”
Promised delivery missed and company unresponsive, leaving reviewer let down.
“No answers when you ring, replies via email”
Cancelled subscription yet company continued to take payments and hasn't resolved it.
“they still took £34.99 from my account.”
Cancelled subscription yet company continued to take payments and hasn't resolved it.
“they still took £34.99 from my account.”
Driver claimed attempted deliveries, but CCTV showed no delivery occurred.
“Their delivery driver on 2 occasions claimed to have attempted delivery”
Large gin range at good prices with friendly customer service and quick delivery.
“Large range of gins at good prices.”
Products arrived the next day and reviewer was pleased.
“Great products, delivered the next day”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
31 Dover is a UK-based online retailer that sells through its website and delivers to homes. It runs a web catalogue, takes card and digital payments, and offers customer support by email and phone. Orders are packed, sent out, and can include tracked delivery. Returns and refunds are handled through its customer service process.