Customers often praise fast, personal support from named agents and quick fixes. Many mention the mobile app and messenger as an easy way to start treatment. A small share of reviews describe serious issues, including the wrong medication dose and faulty or leaking devices. Some users also point to unclear pricing and problems with email verification.
Examples from available reviews (Dec 2021 – Feb 2026).
Service was slick, efficient, and resolved enquiries promptly.
“Very slick and efficient service; always sort out my enquiries in a timely manner”
Customer service resolved an unexpected £40 subscription charge with a refund.
“she resolved my query and issued a full refund.”
Wrong medication dose was dispensed and took over a week to fix.
“The wrong dose of medication was dispensed”
The reviewer criticises the company's email verification process.
“You morons don’t know how to verify email addresses”
Many reviews name specific staff for quick, effective problem-solving. Several describe same-day refunds, delivery fixes, and scheduling help. A few mention unresolved faults and slow follow-up that ended in cancellations.
Some customers say they saved money and found prescriptions cheaper and competitively priced. A small number felt pricing was hidden or misleading. Complaints about price show up less often than praise for affordability.
Users often praise the app and messenger for making next steps clear and clinician contact easy. Many report fast deliveries and a smooth start to treatment. A minority describe friction when changing delivery or account details, which led to extended back-and-forth with support.
Several reviewers say orders arrived in good condition and worked as expected. A few report major faults, including the wrong medication dose and leaking or faulty pens. These issues appear less often, but reviewers describe them as high-impact.
Customers often mention proactive chat follow-ups and clear explanations of options from clinicians and coaches. Many cite messenger as an easy way to reach health staff. One review strongly criticised email verification, which seems uncommon.
Many reviewers recommend the company and give high ratings for service and delivery. Lower-rated reviews focus on product faults, verification failures, or unresolved service problems. Feedback splits between strong positive experiences and a smaller set of distinct negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
HIGHLY RECOMMEND!!
Levitra was prescribed to me by a private physician several years ago when it was the sole medicine available only through a private physician's prescription.
My doctor did not reveal whether or not the medication would interfere with any other prescription medications I was taking at the time the prescription was written and those I am now taking.
While Dr. Numan did not question my prescription history, he did inquire about it before recommending a dosage and provided helpful advice.
I was completely taken aback and I'm happy to testify that the prescription worked.
Thank you to everyone on the team who worked so hard on this project.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Numan is a UK digital healthcare provider offering online consultations and prescription services. It includes clinician consultations, health coaching, and a mobile app with messenger access. Numan arranges prescription dispensing and delivers medications and treatment packs to customers’ homes. Customers can set up accounts, submit medical histories online, and get ongoing support through digital channels.