Customers often praise fast, personal support from named agents and quick fixes. Many mention the mobile app and messenger as an easy way to start treatment. A small share of reviews describe serious issues, including the wrong medication dose and faulty or leaking devices. Some users also point to unclear pricing and problems with email verification.
Examples from available reviews (Dec 2021 – Feb 2026).
Service was slick, efficient, and resolved enquiries promptly.
“Very slick and efficient service; always sort out my enquiries in a timely manner”
Customer service resolved an unexpected £40 subscription charge with a refund.
“she resolved my query and issued a full refund.”
Wrong medication dose was dispensed and took over a week to fix.
“The wrong dose of medication was dispensed”
The reviewer criticises the company's email verification process.
“You morons don’t know how to verify email addresses”
Many reviews name specific staff for quick, effective problem-solving. Several describe same-day refunds, delivery fixes, and scheduling help. A few mention unresolved faults and slow follow-up that ended in cancellations.
Some customers say they saved money and found prescriptions cheaper and competitively priced. A small number felt pricing was hidden or misleading. Complaints about price show up less often than praise for affordability.
Users often praise the app and messenger for making next steps clear and clinician contact easy. Many report fast deliveries and a smooth start to treatment. A minority describe friction when changing delivery or account details, which led to extended back-and-forth with support.
Several reviewers say orders arrived in good condition and worked as expected. A few report major faults, including the wrong medication dose and leaking or faulty pens. These issues appear less often, but reviewers describe them as high-impact.
Customers often mention proactive chat follow-ups and clear explanations of options from clinicians and coaches. Many cite messenger as an easy way to reach health staff. One review strongly criticised email verification, which seems uncommon.
Many reviewers recommend the company and give high ratings for service and delivery. Lower-rated reviews focus on product faults, verification failures, or unresolved service problems. Feedback splits between strong positive experiences and a smaller set of distinct negative incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Service was slick, efficient, and resolved enquiries promptly.
“Very slick and efficient service; always sort out my enquiries in a timely manner”
Tom resolved my delivery issue and Numan responds quickly.
“He dealt with my delivery issue straight after I rang.”
They have consistently been helpful and quick to respond.
“They have always be helpful and quick to respond”
Poor customer service; faulty pen and long unresolved emails.
“Poor customer service Had a faulty pen and was told to contact the manufacturer”
Customer service was helpful and responsive.
“Helpful,responsive,”
Leanne explained options and followed up to ensure satisfaction.
“Leanne took the time to explain all of the options to my query, and followed up to make sure I was ok.”
Tousin quickly answered questions and provided helpful advice.
“spoke to Tousin who answered my questions very quickly and was a great help”
The reviewer criticises the company's email verification process.
“You morons don’t know how to verify email addresses”
Reviewer highly recommends the company.
“Great highly recommended”
Clinician and health coach were easily reachable through the messenger app.
“The ability to talk to a clinician and your health coach easily through the messenger app is so helpful.”
Reviewer reports great product and company.
“Great product and company!!!”
Nono assisted fully with a query on a Sunday, which was appreciated.
“Very good customer service from Nono, i was assisted with my query fully even on a Sunday it was much appricieated. Thank you Numan , Nono”
Wrong medication dose was dispensed and took over a week to fix.
“The wrong dose of medication was dispensed”
Thandeka was patient, resolved problems, and is highly recommended.
“Thandeka is very patient and willing to help”
Nyakallo resolved the issue quickly.
“Nyakallo dealt with my issue and resolved it quickly.”
Sandile promptly solved my problem and was very helpful.
“Sandile was very helpful and solved my problem promptly, thank you!”
Nyakallo answered questions promptly and reassured the customer.
“Customer service agent Nyakallo was helpful and prompt”
Poor customer service; leaking pen issues and slow responses led to cancellation.
“Terrible customer service”
Customer service accommodated schedules and Gregg was proactive.
“Gregg was specially proactive dealing with my request!”
Reviewer complains prices are hidden and feels cheated.
“The prices are hidden.”
Staff provided fantastic service and exceeded expectations.
“Couldn’t ask for any better she was fantastic”
Customer service resolved an unexpected £40 subscription charge with a refund.
“she resolved my query and issued a full refund.”
A coach provided dedicated one-on-one support and excellent service.
“Alice the coach made this experience ten times easier”
Products and service were informative, competitively priced, and prompt.
“Super service and very informative on the product”
Customer service proactively identified an overcharge and arranged a refund.
“Charlie was quick to pick up that I'd been overcharged”
Staff handled delivery concerns professionally and with compassionate care.
“handled with professionalism and care from Anita”
A double payment was quickly resolved and refunded by staff.
“Tom at Numan sorted it immediately”
Finding treatments was easy but account delivery management became frustrating.
“requires extended time contacting customer services to get things changed.”
Order arrived in excellent condition and professionalism impressed.
“I did received my order in an unbelievable good condition”
Cheaper prescription was easy to order and delivered quickly.
“Was a cheaper perscription was easy to deal with and quick delivery”
Delivery was quick and the app made starting treatment easy.
“the app was so easy to use”
Chloe's help turned what would have been one star into five.
“I would have given a 1 star, but thanks to Chloe, you get a 5.”
Service was professional and effective.
“Professional and effective”
Product delivered quickly, worked well and lasted several hours.
“Quick delivery. Works well, lasts for quite a few hours”
Customer service agent Zane explained options and helped choose.
“the agent explained everything to me and helped me to choose the best option for my purchase.”
An agent Sonia quickly handled a delivery address change pleasantly.
“she dealt with my issue with changing delivery address”
Staff were very helpful with managing the account.
“Very helpful with managing account”
Customer service provided good care and support.
“Great customer service and care thankyou”
Support followed up via chat to keep me informed.
“following up on chat to ensure i was kept informed of progress”
Zane promptly actioned the request and was very helpful.
“Zane was really helpful and actioned my request in a timely manner 😀”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Numan is a UK digital healthcare provider offering online consultations and prescription services. It includes clinician consultations, health coaching, and a mobile app with messenger access. Numan arranges prescription dispensing and delivers medications and treatment packs to customers’ homes. Customers can set up accounts, submit medical histories online, and get ongoing support through digital channels.