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Numan
Reviews & Experiences

Reviews indicate strong, responsive customer service and clear communication, with multiple examples of refunds and rapid issue resolution. Many customers report quick delivery, an easy-to-use app and effective treatments arriving in good condition. Some users encounter difficulty managing delivery schedules or unexpected subscription charges, so check account and subscription settings carefully. For prospective customers, contact customer support for billing or scheduling queries; reviewers frequently cite successful problem resolution when they do.

Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Reviews mainly describe responsive, professional staff and personalised clinician or coach support, with many cases resolved directly by agents or clinicians.

💰

Value for money

Some customers note competitive prices or cheaper prescriptions and subscription discounts; others report unexpected subscription charges or higher coaching fees.

User experience

Users report straightforward ordering, a clear medical questionnaire and an easy-to-use app, with generally fast delivery but occasional delivery-schedule frustrations.

🔧

Product quality

Product comments are limited but generally positive: treatments arrive in good condition and, where mentioned, work as expected; sample size is small.

📞

Communication

Customers frequently note proactive, polite communication: prompt chat follow-ups, clear updates on refunds and timely resolution of billing or delivery queries.

Overall experience

Overall feedback is positive: many reviewers recommend Numan for effective treatments and helpful service, though some highlight administrative or account issues.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Sean
trustpilot.com Sep 30, 2025

re-ordering test - Couldn’t ask for any b...

A
Afzal
trustpilot.com Sep 30, 2025

I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro...

c
charlene moore
trustpilot.com Sep 30, 2025

Alice the coach made this experience ten times easier - loved the goal setting, celebrating the small wins but also held me accountable. Numan provide...

S
Steven
trustpilot.com Sep 30, 2025

Great products & service - Super service and very informative on the product which was at a very competitive prices point. Even better if you...

J
Jacki Timberlake
trustpilot.com Sep 30, 2025

Quick proactive customer service - Charlie was quick to pick up that I'd been overcharged and contacted me to tell me what he was going to do a...

H
Helen H
trustpilot.com Sep 30, 2025

Compassionate and honest - I was having some concerns over the change in delivery service from DPD to Royal Mail, I highlighted these to Numan and my concerns and worries wer...

S
SB
trustpilot.com Sep 30, 2025

Resolved account queries and double payment issue - Had an issue with a double payment, seemed to be a timing issue. Tom at Numan sorted it immediately, answered my questions and arranged my refund wit...

M
Mr Richard Goodchild
trustpilot.com Sep 30, 2025

Easy to find treatments but account management is unneccessarily difficult - Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p...

V
Virginia Daniela Stan Vilsan
trustpilot.com Sep 30, 2025

Happy customer - Your professionalism is amazing. I did receiv...

V
Vicky
trustpilot.com Sep 30, 2025

Was a cheaper perscription was easy to…

N
Nigel Summerfield
trustpilot.com Sep 30, 2025

Everything came quickly I was away so couldn’t start when it arrived . After starting it tod...

A
Ana and Alastair
trustpilot.com Sep 30, 2025

Thanks Chloe! - I would have given a 1 star, bu...

M
MR JOHN LAW
trustpilot.com Sep 30, 2025

Professional and efficient - ...

c
customer
trustpilot.com Sep 30, 2025

Quick delivery. Works well, lasts fo...

F
Fer M.S
trustpilot.com Sep 30, 2025

Great costumer service, specially Zane, the agent explained everyt...

c
customer
trustpilot.com Sep 30, 2025

I called expecting a long wait time etc, this did not happen and the lady i spoke to is a credit to your co...

H
H G
trustpilot.com Sep 30, 2025

Very helpful with managing account

K
Kim Thompson
trustpilot.com Sep 30, 2025

Great customer service and care thankyou - Great customer servi...

S
Sarah
trustpilot.com Sep 30, 2025

Fantastic Service, following up on chat to ensure i wa...

T
Tracey Harwood
trustpilot.com Sep 30, 2025

Zane was really helpful and actioned my…

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Numan

Numan is a UK-based digital healthcare provider focused on men’s health and wellbeing. The company offers online clinical consultations, prescription services and home delivery for treatments such as erectile dysfunction and hair-loss therapies, and operates subscription and repeat-delivery options. People searching reviews often look for experiences with prescriptions, delivery, account management and customer support.