Numan
Experiences & Reviews
Numan is a UK-based digital healthcare provider focused on men’s health and wellbeing. The company offers online clinical consultations, prescription services and home delivery for treatments such as erectile dysfunction and hair-loss therapies, and operates subscription and repeat-delivery options. People searching reviews often look for experiences with prescriptions, delivery, account management and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Reviews mainly describe responsive, professional staff and personalised clinician or coach support, with many cases resolved directly by agents or clinicians.
Value for money
Some customers note competitive prices or cheaper prescriptions and subscription discounts; others report unexpected subscription charges or higher coaching fees.
User experience
Users report straightforward ordering, a clear medical questionnaire and an easy-to-use app, with generally fast delivery but occasional delivery-schedule frustrations.
Product quality
Product comments are limited but generally positive: treatments arrive in good condition and, where mentioned, work as expected; sample size is small.
Communication
Customers frequently note proactive, polite communication: prompt chat follow-ups, clear updates on refunds and timely resolution of billing or delivery queries.
Overall experience
Overall feedback is positive: many reviewers recommend Numan for effective treatments and helpful service, though some highlight administrative or account issues.
Our Independent Methodology
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Easy to find treatments but account management is unneccessarily difficult
"Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p..."
Charged for subscription I was unaware of.
"I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro..."
Great products & service
"Super service and very informative on the product which was at a very competitive prices point. Even better if you..."
Erectile Dysfunction treatment
" HIGHLY RECOMMEND!!
Levitra was prescribed to me by a private physician several years ago when it was the sole medicine available only through a private physician's prescription.
My doctor did not reveal whether or not the medication would interfere with any other prescription medications I was taking at the time the prescription was written and those I am now taking.
While Dr. Numan did not question my prescription history, he did inquire about it before recommending a dosage and provided helpful advice.
I was completely taken aback and I'm happy to testify that the prescription worked.
Thank you to everyone on the team who worked so hard on this project.
"
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
re-ordering test
Couldn’t ask for any b...
Charged for subscription I was unaware of.
I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro...
Alice the coach…
Alice the coach made this experience ten times easier - loved the goal setting, celebrating the small wins but also held me accountable. Numan provide...
Great products & service
Super service and very informative on the product which was at a very competitive prices point. Even better if you...
Quick proactive customer service
Charlie was quick to pick up that I'd been overcharged and contacted me to tell me what he was going to do a...
Compassionate and honest
I was having some concerns over the change in delivery service from DPD to Royal Mail, I highlighted these to Numan and my concerns and worries wer...
Resolved account queries and double payment issue
Had an issue with a double payment, seemed to be a timing issue. Tom at Numan sorted it immediately, answered my questions and arranged my refund wit...
Easy to find treatments but account management is unneccessarily difficult
Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p...
Happy customer
Your professionalism is amazing. I did receiv...
Was a cheaper perscription was easy to…
Was a cheaper perscription was ea...
Everything came quickly I was away so…
Everything came quickly I was away so couldn’t start when it arrived . After starting it tod...
Thanks Chloe!
I would have given a 1 star, bu...
Professional and efficient
...
Quick delivery.
Quick delivery. Works well, lasts fo...
Great costumer service
Great costumer service, specially Zane, the agent explained everyt...
I called expecting a long wait time…
I called expecting a long wait time etc, this did not happen and the lady i spoke to is a credit to your co...
Very helpful with managing account
Very helpful with...
Great customer service and care thankyou
Great customer servi...
Fantastic Service
Fantastic Service, following up on chat to ensure i wa...
Zane was really helpful and actioned my…
Zane was really helpful and action...
Conclusion
Reviews indicate strong, responsive customer service and clear communication, with multiple examples of refunds and rapid issue resolution. Many customers report quick delivery, an easy-to-use app and effective treatments arriving in good condition. Some users encounter difficulty managing delivery schedules or unexpected subscription charges, so check account and subscription settings carefully. For prospective customers, contact customer support for billing or scheduling queries; reviewers frequently cite successful problem resolution when they do.