Reviews Analysed
21
We Collect & Analyse Reviews
Numan
Experiences & Reviews
Numan is a UK-based digital healthcare provider focused on men’s health and wellbeing. The company offers online clinical consultations, prescription services and home delivery for treatments such as erectile dysfunction and hair-loss therapies, and operates subscription and repeat-delivery options. People searching reviews often look for experiences with prescriptions, delivery, account management and customer support.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
18d
Overall Rating
4.9
Our Analysis
🎯
Service quality
Reviews mainly describe responsive, professional staff and personalised clinician or coach support, with many cases resolved directly by agents or clinicians.
Share
Strong
33%
💰
Value for money
Some customers note competitive prices or cheaper prescriptions and subscription discounts; others report unexpected subscription charges or higher coaching fees.
Share
Mixed
9%
⚡
User experience
Users report straightforward ordering, a clear medical questionnaire and an easy-to-use app, with generally fast delivery but occasional delivery-schedule frustrations.
Share
Strong
14%
🔧
Product quality
Product comments are limited but generally positive: treatments arrive in good condition and, where mentioned, work as expected; sample size is small.
Share
Mixed
7%
📞
Communication
Customers frequently note proactive, polite communication: prompt chat follow-ups, clear updates on refunds and timely resolution of billing or delivery queries.
Share
Strong
19%
⭐
Overall experience
Overall feedback is positive: many reviewers recommend Numan for effective treatments and helpful service, though some highlight administrative or account issues.
Share
Strong
18%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Easy to find treatments but account management is unneccessarily difficult
"Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p..."
Mr Richard Goodchild
Trustpilot
Sep 30, 2025
Featured for: details account management difficulty
Charged for subscription I was unaware of.
"I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro..."
Afzal
Trustpilot
Sep 30, 2025
Featured for: refund handled subscription misunderstanding resolved
Great products & service
"Super service and very informative on the product which was at a very competitive prices point. Even better if you..."
Steven
Trustpilot
Sep 30, 2025
Featured for: mentions competitive price fast delivery follow-up
Erectile Dysfunction treatment
" HIGHLY RECOMMEND!!
Levitra was prescribed to me by a private physician several years ago when it was the sole medicine available only through a private physician's prescription.
My doctor did not reveal whether or not the medication would interfere with any other prescription medications I was taking at the time the prescription was written and those I am now taking.
While Dr. Numan did not question my prescription history, he did inquire about it before recommending a dosage and provided helpful advice.
I was completely taken aback and I'm happy to testify that the prescription worked.
Thank you to everyone on the team who worked so hard on this project.
"
Thompson John
Collected.reviews
Dec 04, 2021
Featured for: shows effective prescription and clinician care
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Sean
trustpilot.com
Sep 30, 2025
re-ordering test
Couldn’t ask for any b...
A
Afzal
trustpilot.com
Sep 30, 2025
Charged for subscription I was unaware of.
I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro...
c
charlene moore
trustpilot.com
Sep 30, 2025
Alice the coach…
Alice the coach made this experience ten times easier - loved the goal setting, celebrating the small wins but also held me accountable. Numan provide...
S
Steven
trustpilot.com
Sep 30, 2025
Great products & service
Super service and very informative on the product which was at a very competitive prices point. Even better if you...
J
Jacki Timberlake
trustpilot.com
Sep 30, 2025
Quick proactive customer service
Charlie was quick to pick up that I'd been overcharged and contacted me to tell me what he was going to do a...
H
Helen H
trustpilot.com
Sep 30, 2025
Compassionate and honest
I was having some concerns over the change in delivery service from DPD to Royal Mail, I highlighted these to Numan and my concerns and worries wer...
S
SB
trustpilot.com
Sep 30, 2025
Resolved account queries and double payment issue
Had an issue with a double payment, seemed to be a timing issue. Tom at Numan sorted it immediately, answered my questions and arranged my refund wit...
M
Mr Richard Goodchild
trustpilot.com
Sep 30, 2025
Easy to find treatments but account management is unneccessarily difficult
Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p...
V
Virginia Daniela Stan Vilsan
trustpilot.com
Sep 30, 2025
Happy customer
Your professionalism is amazing. I did receiv...
V
Vicky
trustpilot.com
Sep 30, 2025
Was a cheaper perscription was easy to…
Was a cheaper perscription was ea...
N
Nigel Summerfield
trustpilot.com
Sep 30, 2025
Everything came quickly I was away so…
Everything came quickly I was away so couldn’t start when it arrived . After starting it tod...
A
Ana and Alastair
trustpilot.com
Sep 30, 2025
Thanks Chloe!
I would have given a 1 star, bu...
M
MR JOHN LAW
trustpilot.com
Sep 30, 2025
Professional and efficient
...
c
customer
trustpilot.com
Sep 30, 2025
Quick delivery.
Quick delivery. Works well, lasts fo...
F
Fer M.S
trustpilot.com
Sep 30, 2025
Great costumer service
Great costumer service, specially Zane, the agent explained everyt...
c
customer
trustpilot.com
Sep 30, 2025
I called expecting a long wait time…
I called expecting a long wait time etc, this did not happen and the lady i spoke to is a credit to your co...
H
H G
trustpilot.com
Sep 30, 2025
Very helpful with managing account
Very helpful with...
K
Kim Thompson
trustpilot.com
Sep 30, 2025
Great customer service and care thankyou
Great customer servi...
S
Sarah
trustpilot.com
Sep 30, 2025
Fantastic Service
Fantastic Service, following up on chat to ensure i wa...
T
Tracey Harwood
trustpilot.com
Sep 30, 2025
Zane was really helpful and actioned my…
Zane was really helpful and action...
Conclusion
Reviews indicate strong, responsive customer service and clear communication, with multiple examples of refunds and rapid issue resolution. Many customers report quick delivery, an easy-to-use app and effective treatments arriving in good condition. Some users encounter difficulty managing delivery schedules or unexpected subscription charges, so check account and subscription settings carefully. For prospective customers, contact customer support for billing or scheduling queries; reviewers frequently cite successful problem resolution when they do.