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We Collect & Analyse Reviews

Numan
Experiences & Reviews

Numan is a UK-based digital healthcare provider focused on men’s health and wellbeing. The company offers online clinical consultations, prescription services and home delivery for treatments such as erectile dysfunction and hair-loss therapies, and operates subscription and repeat-delivery options. People searching reviews often look for experiences with prescriptions, delivery, account management and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 100%
Latest Review 18d
Overall Rating
4.9

Our Analysis

🎯

Service quality

Reviews mainly describe responsive, professional staff and personalised clinician or coach support, with many cases resolved directly by agents or clinicians.

Share
33%
Strong
💰

Value for money

Some customers note competitive prices or cheaper prescriptions and subscription discounts; others report unexpected subscription charges or higher coaching fees.

Share
9%
Mixed

User experience

Users report straightforward ordering, a clear medical questionnaire and an easy-to-use app, with generally fast delivery but occasional delivery-schedule frustrations.

Share
14%
Strong
🔧

Product quality

Product comments are limited but generally positive: treatments arrive in good condition and, where mentioned, work as expected; sample size is small.

Share
7%
Mixed
📞

Communication

Customers frequently note proactive, polite communication: prompt chat follow-ups, clear updates on refunds and timely resolution of billing or delivery queries.

Share
19%
Strong

Overall experience

Overall feedback is positive: many reviewers recommend Numan for effective treatments and helpful service, though some highlight administrative or account issues.

Share
18%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Sean
trustpilot.com Sep 30, 2025

re-ordering test

Couldn’t ask for any b...

A
Afzal
trustpilot.com Sep 30, 2025

Charged for subscription I was unaware of.

I was charged £40 for subscription. I wasn't aware this was a subscription service. I spoke with Nyakno fro...

c
charlene moore
trustpilot.com Sep 30, 2025

Alice the coach…

Alice the coach made this experience ten times easier - loved the goal setting, celebrating the small wins but also held me accountable. Numan provide...

S
Steven
trustpilot.com Sep 30, 2025

Great products & service

Super service and very informative on the product which was at a very competitive prices point. Even better if you...

J
Jacki Timberlake
trustpilot.com Sep 30, 2025

Quick proactive customer service

Charlie was quick to pick up that I'd been overcharged and contacted me to tell me what he was going to do a...

H
Helen H
trustpilot.com Sep 30, 2025

Compassionate and honest

I was having some concerns over the change in delivery service from DPD to Royal Mail, I highlighted these to Numan and my concerns and worries wer...

S
SB
trustpilot.com Sep 30, 2025

Resolved account queries and double payment issue

Had an issue with a double payment, seemed to be a timing issue. Tom at Numan sorted it immediately, answered my questions and arranged my refund wit...

M
Mr Richard Goodchild
trustpilot.com Sep 30, 2025

Easy to find treatments but account management is unneccessarily difficult

Generally finding and buying treatments is easy, as are the medical questionnaires, with referrals being authorised quickly. What is not good is the p...

V
Virginia Daniela Stan Vilsan
trustpilot.com Sep 30, 2025

Happy customer

Your professionalism is amazing. I did receiv...

V
Vicky
trustpilot.com Sep 30, 2025

Was a cheaper perscription was easy to…

Was a cheaper perscription was ea...

N
Nigel Summerfield
trustpilot.com Sep 30, 2025

Everything came quickly I was away so…

Everything came quickly I was away so couldn’t start when it arrived . After starting it tod...

A
Ana and Alastair
trustpilot.com Sep 30, 2025

Thanks Chloe!

I would have given a 1 star, bu...

M
MR JOHN LAW
trustpilot.com Sep 30, 2025

Professional and efficient

...

c
customer
trustpilot.com Sep 30, 2025

Quick delivery.

Quick delivery. Works well, lasts fo...

F
Fer M.S
trustpilot.com Sep 30, 2025

Great costumer service

Great costumer service, specially Zane, the agent explained everyt...

c
customer
trustpilot.com Sep 30, 2025

I called expecting a long wait time…

I called expecting a long wait time etc, this did not happen and the lady i spoke to is a credit to your co...

H
H G
trustpilot.com Sep 30, 2025

Very helpful with managing account

Very helpful with...

K
Kim Thompson
trustpilot.com Sep 30, 2025

Great customer service and care thankyou

Great customer servi...

S
Sarah
trustpilot.com Sep 30, 2025

Fantastic Service

Fantastic Service, following up on chat to ensure i wa...

T
Tracey Harwood
trustpilot.com Sep 30, 2025

Zane was really helpful and actioned my…

Zane was really helpful and action...

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Conclusion

Reviews indicate strong, responsive customer service and clear communication, with multiple examples of refunds and rapid issue resolution. Many customers report quick delivery, an easy-to-use app and effective treatments arriving in good condition. Some users encounter difficulty managing delivery schedules or unexpected subscription charges, so check account and subscription settings carefully. For prospective customers, contact customer support for billing or scheduling queries; reviewers frequently cite successful problem resolution when they do.