Reviewers repeatedly mention quick ordering, fast prescribing, and dependable next-day delivery. Many appreciate the simple online process and the ability to get clinical advice by phone. A small number report delivery failures, privacy worries, and return labels showing unwanted details. Ratings include many five-star reviews alongside a few isolated low scores.
Examples from available reviews (Dec 2021 – Feb 2026).
Support team was extremely helpful and despatch was very quick.
“Extremely helpful support team and super quick despatch times.”
Order processed promptly and meds arrived next day with cold packaging.
“meds arrived next day very carefully wrapped with ice to keep them cold.”
Packing arrived quickly in discreet packaging and reviewer called company amazing.
“My packing came in quick time and discreet packaging amazing company”
Medication improved erectile dysfunction but the security of customer data is inadequate.
“Clear wording of the new password is emailed to me!”
Customers often point to fast processing, next-day dispatch, and correct orders. Reordering and packaging also get regular praise. Complaints are uncommon, but include one unresolved failed delivery and one low-rated incident.
Only a handful of reviews mention price, and those describe it as reasonable with plans to buy again. These comments usually come alongside praise for quick shipping. No ongoing pricing concerns appear in the sample.
Reviewers describe an easy online journey and quick clinical assessments. Several mention the convenience for busy schedules and simple repeat ordering. A few report minor app confusion that was cleared up by calling support.
Several reviewers say the medicines arrived as ordered and worked as expected. Some also note careful packaging and temperature control for sensitive items. This set shows no repeated reports of faulty products.
Many customers highlight quick, professional replies and phone access to clinicians or dietitians. A small number mention gaps: one got no follow-up after a courier failure, and another asked for the company name to be removed from return labels. One entry raises a data security concern about how a password was delivered.
Many five-star reviews describe an efficient, trustworthy service and repeat purchases. Most comments focus on speed, accuracy, and helpful support. A few low scores stand out against the typical positive experience.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Support team was extremely helpful and despatch was very quick.
“Extremely helpful support team and super quick despatch times.”
Order received as promised and reviewer would recommend and reuse.
“Received my order exactly as promised.”
Reviewer can phone and receive advice from doctor or dietician.
“I know I can always phone up and get advice from a doctor, or a dietician.”
Service was quick and easy, providing appropriate antibiotics leading to recovery.
“Quick and easy to use, didnt have time to wait for a doctors appointment”
Process is quick and easy, ideal for busy working people.
“Quick and easy process Ideal for busy working people”
Product and service are first class and meet expectations.
“Does what it says on the tin .”
Reordering is easy and deliveries arrive on time.
“Always easy to reorder and arrives on time every time”
Service is great, ordering is easy and delivery next day.
“Always a great service easy to order and it arrives the next day”
Decision and delivery were swift.
“Swift decision and delivery”
Service was easy and professional.
“Easy and professional service”
Reviewer was very happy with the fast service.
“I'm very happy it was very fast Thank you”
Ordering and delivery were easy but reviewer prefers no company name on return label.
“I think it would be great if you didnt put your company name on the return address label”
Long-term customer praises great customer service and loyalty.
“Been with this company from day one and wouldnt go anywhere else customer service is great”
Company is efficient across assistance, ordering and despatch.
“Delighted with the service I have received.”
Service was quick, efficient and easy with no criticisms.
“Quick, efficient and easy.unable to find anything to ctitisise.”
Provides five-star service and next-day product arrival.
“You are always 5*service & products arrived nxt day Thank you”
Royal Mail failed delivery; Health Express did not follow up.
“I have received no further communication from Health Express.”
Prescriptions issued professionally with quick delivery and trustworthiness.
“professional trustworthy and responsible prescription issued and quick delivery”
Response was very fast and advice was professional.
“Very fast response and professional advice”
Service was quick and efficient with straightforward process and good packaging.
“Delivery speedy,packaging well wrapped .”
Queries are dealt with instantly and service is fantastic.
“Always fantastic service.”
Reviewer says the service was amazing.
“Amazing service!!!”
Service as usual was very good with quick delivery.
“Very good service as usual.”
Service was excellent and faultless.
“Excellent service as usual, can't fault them in any way.”
App caused some confusion but call resolved issue quickly.
“A little confusion on the app”
Delivery and service were very fast and product correct.
“Delivery and service was really fast.”
Easy access to information and check-ups with quick delivery.
“Love that is easy access to ask for information.”
Repeat customer finds interactions efficient, friendly, and priced reasonably.
“Always a pleasure to deal with and I'm a repeat customer.”
Treatment was easy, fast and effective.
“easy, fast and worked”
Reviewer repeats that service was very good.
“Very good Very good Very good”
Reviewer says the service was great.
“Great service”
Delivery is consistently very quick.
“Always quick delivery”
Order processed promptly and meds arrived next day with cold packaging.
“meds arrived next day very carefully wrapped with ice to keep them cold.”
Prescribing was careful and delivery was rapid.
“Careful prescribing, rapid delivery!”
They resolved a major concern within hours and prescribed medication.
“Had a massive concern and they solved it within a few hours & prescription included.”
Service and delivery were excellent.
“Excellent service and delivery”
Service was quick and efficient.
“Quick and efficient service”
Reviewer will buy again noting fast shipping and reasonable price.
“Definitely buy again fast shipping and reasonable price also”
Service was excellent and speedy.
“Excellent speedy service”
Packing arrived quickly in discreet packaging and reviewer called company amazing.
“My packing came in quick time and discreet packaging amazing company”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HealthExpress runs an online pharmacy service in the UK. It offers online clinical assessments and provides prescriptions when clinicians consider them appropriate. Customers can buy prescription and non-prescription medicines on the website for home delivery. The service uses web forms and clinician review to support prescribing and order fulfilment.