Reviews show two clear patterns. Many people mention specific stylists and describe careful, skilled cuts with friendly service. Others report bad results, rude or dismissive staff, and problems with bookings or queues. Several also mention surprise charges and concerns about value.
Examples from available reviews (May 2017 – Mar 2026).
Encountered rude staff, an awful haircut and poor customer replies.
“Rude staff, awful haircut - and even worse reply from customer services!”
Saved my spot but the timer fluctuated and I lost my slot.
“I arrived 9 mins later only to be told I’d lost my slot!!”
Staff are patient and skilled, especially with my anxious daughter.
“Never rushing and taking time with my daughter who is very anxious about hair cuts.”
Paid £55 for a straight line haircut that is not straight.
“I paid £55 for a straight line and the line is not straight”
Several reviews mention long waits and appointments being cancelled or removed. Some customers say they paid before the service and then got uneven or unfinished work. Others describe being told to come back later, or leaving without being treated after waiting a long time.
Some reviewers say they were overcharged for small or poor results and point to specific prices when describing their frustration. They mention extra fees added at reception and say children’s services or dye work cost more than they felt was fair. A smaller number of reviews call it good value when the cut is done well.
Certain stylists get repeated praise for patience, detailed consultation, and a calm approach with anxious or elderly clients. Other reviewers describe rude reception staff, being ignored, and a booking system that did not keep their slot. Multiple complaints also mention appointment-timer problems and other online system issues.
Many reviews describe poor outcomes such as uneven lines, hair thinned too much, the wrong colour, patchy dye, or hair damage after styling. Other reviews describe consistently good cuts, successful colour work, and useful aftercare advice from specific stylists. Overall, results vary and often depend on the appointment and who provided the service.
Some customers describe curt or hostile responses from staff and customer service when they raised complaints. Several say they were ignored at the front desk or not told a branch had closed permanently. A few report managers refusing to fix problems when concerns about colour or cuts were raised.
Feedback swings between strong praise for particular stylists and serious complaints about staff behaviour, booking issues, and bad results. Positive reviews highlight named employees and specific services that met expectations. Negative reviews often point to both the final hairstyle and the in-salon interaction as reasons for dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Stylist ruined hair, shouted at the customer and the complaint was ignored.
“Rachel Completely ruined my hair and had 0 remorse”
Sasha took time on my cut and I am very happy.
“She really took a lot of time on my cut”
Short haircut renewed style with brilliant customer service; will return.
“Customer service brilliant and I will go back”
Tracey was professional and cut my hair really well at a good price.
“she's a lovely lady professional”
Unhappy with the blow dry and charged £43 for minimal work.
“I was appalled to have to pay £43”
Ouzma is cheery and consistently does a great job.
“She's always cheery and does a great job.”
I recently visited Supercuts for a haircut and was very impressed with my experience. The salon provided me with great value for money, and I didn't need to schedule an appointment beforehand – just walked in.
The staff members were all extremely professional, knowledgeable and skilled at their jobs. They took the time to listen carefully to exactly what I wanted from my hair-cut, ensuring that they delivered on every front. All aspects of the cut - from washing through styling - were done well, leaving me feeling totally satisfied with the end result.
What's more, there was no rush-job here –- despite it being a busy day at the salon -- everyone who came in got assistance as soon as possible making sure that customers always received quality service even during peak hours.
Overall, Supercuts is definitely one of the best affordable hairdressers around! Whether you’re looking for a quick trim or something more elaborate like a new hairstyle – this place has got you covered. With its range of services & products designed specifically so clients benefits; those looking to 'make waves' don’t necessarily have to spend a fortune when working with them!
Hairdresser cut eight inches off despite agreeing to two inches.
“The hairdresser cut 8 inches off without asking me”
Receptionist was polite and stylist Dan created pretty curls and a great wash.
“My stylist Dan washed and blow dried my hair into the prettiest curls”
Stylist thinned hair too high leaving spikey clumps and an uneven trim.
“thinned my hair way to high in the length”
Excellent colour and cut from Shay with friendly, diligent staff.
“Excellent colour and cut package from Shay.”
Polite staff gave an excellent cut and blow dry.
“did an excellent cut and blow dry for me.”
Highlights looked great and Denise gave helpful advice.
“Had Highlights which I was very Happy with them.”
Decent cut, dye and blow dry; will return when grey hairs reappear.
“Decent cut, dye and blow dry...”
Longtime client trusts Claire and is happy with cuts.
“I am totally happy with my cut and totally trust her advise.”
After many attempts, Luna delivered the perfect haircut.
“Luna did such an amazing job.”
Tracey cut a super-short 1920s style bob which the reviewer loves.
“she cut it into a really cute super short 1920s style bob and I love it.”
Friendly atmosphere and skilled staff produced better-than-expected haircut.
“The result was better than I expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supercuts runs hair salons offering haircuts, styling, colouring, and blow-dry services for adults and children. Customers can book appointments or walk in, and the brand posts service menus covering cuts, colour, and treatments. Stylists provide trims, full colour, highlights, and restorative treatments. Supercuts operates multiple locations and uses online channels for booking and customer enquiries.