Reviews show notable inconsistency across Supercuts branches: several customers praise individual stylists and good value visits, but many report bad cuts, poor colour work and overcharging. Communication and booking issues recur, with multiple accounts of long waits, deleted slots and rude phone exchanges. For consumers, check recent reviews for the specific branch and, where possible, request a named stylist or confirm a written price before treatment. For complex colour work, consider booking a consultation and asking about guarantees or follow-up touch-ups in writing.
Examples from available reviews (May 2017 – Feb 2026).
Received a quality haircut with good value and professional, attentive staff.
“great value for money”
Waited hours, slot deleted and staff screamed down the phone.
“they deleted me from the cue!”
Service quality is inconsistent: some reviewers describe skilled, attentive stylists and good cuts, but many report incorrect or rushed work and long waits.
Multiple reports of unexpected or inflated charges and customers feeling overcharged; a smaller number of reviews describe satisfactory value for money.
Frequent complaints about waiting times, deleted bookings and poor queuing; a subset of reviews note efficient, friendly in-salon experiences.
Product quality varies: several reviewers report bad cuts, uneven trims or failing colour results, while some customers praise clear, effective styling and advice.
Many reviews describe poor communication: ignored customers, rude staff interactions and phone issues; a minority highlight helpful advice and clear consultation.
Overall impressions are mixed but skew negative: numerous accounts of poor service, pricing and communication contrast with isolated strongly positive visits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Stylist ruined hair, shouted at the customer and the complaint was ignored.
“Rachel Completely ruined my hair and had 0 remorse”
Sasha took time on my cut and I am very happy.
“She really took a lot of time on my cut”
Short haircut renewed style with brilliant customer service; will return.
“Customer service brilliant and I will go back”
Tracey was professional and cut my hair really well at a good price.
“she's a lovely lady professional”
Unhappy with the blow dry and charged £43 for minimal work.
“I was appalled to have to pay £43”
Ouzma is cheery and consistently does a great job.
“She's always cheery and does a great job.”
I recently visited Supercuts for a haircut and was very impressed with my experience. The salon provided me with great value for money, and I didn't need to schedule an appointment beforehand – just walked in.
The staff members were all extremely professional, knowledgeable and skilled at their jobs. They took the time to listen carefully to exactly what I wanted from my hair-cut, ensuring that they delivered on every front. All aspects of the cut - from washing through styling - were done well, leaving me feeling totally satisfied with the end result.
What's more, there was no rush-job here –- despite it being a busy day at the salon -- everyone who came in got assistance as soon as possible making sure that customers always received quality service even during peak hours.
Overall, Supercuts is definitely one of the best affordable hairdressers around! Whether you’re looking for a quick trim or something more elaborate like a new hairstyle – this place has got you covered. With its range of services & products designed specifically so clients benefits; those looking to 'make waves' don’t necessarily have to spend a fortune when working with them!
Hairdresser cut eight inches off despite agreeing to two inches.
“The hairdresser cut 8 inches off without asking me”
Receptionist was polite and stylist Dan created pretty curls and a great wash.
“My stylist Dan washed and blow dried my hair into the prettiest curls”
Stylist thinned hair too high leaving spikey clumps and an uneven trim.
“thinned my hair way to high in the length”
Excellent colour and cut from Shay with friendly, diligent staff.
“Excellent colour and cut package from Shay.”
Polite staff gave an excellent cut and blow dry.
“did an excellent cut and blow dry for me.”
Highlights looked great and Denise gave helpful advice.
“Had Highlights which I was very Happy with them.”
Decent cut, dye and blow dry; will return when grey hairs reappear.
“Decent cut, dye and blow dry...”
Longtime client trusts Claire and is happy with cuts.
“I am totally happy with my cut and totally trust her advise.”
After many attempts, Luna delivered the perfect haircut.
“Luna did such an amazing job.”
Tracey cut a super-short 1920s style bob which the reviewer loves.
“she cut it into a really cute super short 1920s style bob and I love it.”
Friendly atmosphere and skilled staff produced better-than-expected haircut.
“The result was better than I expected.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supercuts is a high-street hair salon chain offering haircuts, colouring and styling across multiple UK locations. Outlets commonly operate a mix of walk-in and appointment services and advertise accessible price points for routine services such as trims, blow-dries and basic colour work. Consumers often research specific branch reviews and stylist reputations before booking for more complex services like full-colour treatments.