Reviews show notable inconsistency across Supercuts branches: several customers praise individual stylists and good value visits, but many report bad cuts, poor colour work and overcharging. Communication and booking issues recur, with multiple accounts of long waits, deleted slots and rude phone exchanges. For consumers, check recent reviews for the specific branch and, where possible, request a named stylist or confirm a written price before treatment. For complex colour work, consider booking a consultation and asking about guarantees or follow-up touch-ups in writing.
Examples from available reviews (May 2017 – Feb 2026).
Received a quality haircut with good value and professional, attentive staff.
“great value for money”
Waited hours, slot deleted and staff screamed down the phone.
“they deleted me from the cue!”
Service quality is inconsistent: some reviewers describe skilled, attentive stylists and good cuts, but many report incorrect or rushed work and long waits.
Multiple reports of unexpected or inflated charges and customers feeling overcharged; a smaller number of reviews describe satisfactory value for money.
Frequent complaints about waiting times, deleted bookings and poor queuing; a subset of reviews note efficient, friendly in-salon experiences.
Product quality varies: several reviewers report bad cuts, uneven trims or failing colour results, while some customers praise clear, effective styling and advice.
Many reviews describe poor communication: ignored customers, rude staff interactions and phone issues; a minority highlight helpful advice and clear consultation.
Overall impressions are mixed but skew negative: numerous accounts of poor service, pricing and communication contrast with isolated strongly positive visits.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Encountered rude staff, an awful haircut and poor customer replies.
“Rude staff, awful haircut - and even worse reply from customer services!”
Paid £49.50 for a child's wash, cut and blow dry that was poor.
“Overpriced. £49.50 for a 10 year old to have a wash cut and blow dry”
Gina listened, explained realistically and delivered a good haircut.
“She listened to me as the customer and cut my hair really well.”
Requested loose curls but left with no curl and damaged hair.
“The blowdry was terrible.”
Paloma was friendly, professional and ensured I was happy before leaving.
“she was friendly, professional and calm”
Paid £55 for a straight line haircut that is not straight.
“I paid £55 for a straight line and the line is not straight”
Saved my spot but the timer fluctuated and I lost my slot.
“I arrived 9 mins later only to be told I’d lost my slot!!”
Paid before service then left with an uneven, messy haircut.
“The money was taken off my card before the hairdresser even touched my hair”
Cami was superb, extremely polite and helpful as an elderly customer.
“Extremely polite and caring.”
Website appointments are difficult to use and timings are inaccurate.
“I cant explain how absolute dogshit the user interface is.”
Staff are patient and skilled, especially with my anxious daughter.
“Never rushing and taking time with my daughter who is very anxious about hair cuts.”
Kerri gave another great, welcoming and skillful haircut.
“Kerri is so skillful and always welcoming and charming.”
Disabled customer felt ignored and unwelcome while staff served others first.
“It was made absolutely clear that I was not welcome, an inconvenience.”
Receptionist and stylist were rude and delivered a disastrous hair result.
“The final result was disastrous.”
Sophie was warm, gave an amazing cut and a treatment.
“Sophie is so warm and welcoming - and really valued my hair!”
Staff were rude, unprofessional and under-skilled with a disabled child.
“Staff are rude, unprofessional and seriously under skilled”
Paloma listened and provided helpful tips for hair recovery after illness.
“Loved how she listened to what I wanted.”
Consistently decent cuts and friendly staff make me look younger.
“They make me look ten years younger!”
Barber cut off all my hair and caused bleeding, very upsetting.
“the barber cut all my hair off.”
Branch permanently closed without notifying long-term customers.
“permanent closed Without Warning”
Haircuts were good but receptionist overcharged for extra services.
“the receptionist totally overcharged us.”
Fringe was cut far too short and uneven, disastrous result.
“Cannot cut a fringe, it is way too short”
Massively overcharged twice and staff gave blank stares when questioned.
“Massively over charged twice now.”
Spent two hours waiting and left the salon without service.
“They wasted my 2 hours at the salon waiting for my turn.”
Hair dye developed patches and manager refused to redo it free.
“Paid 110 for full hair dye”
Stylist advised on care and gave a great, restorative haircut.
“The cut was great and I acted upon her advise.”
Grandmother received a very poor, flat haircut despite paying £43.
“Flat, no shape and a terrible cut.”
Spent hours and money but left with the wrong hair colour.
“my hair was blonde when I walked in and blonde when I left”
Received bad haircuts and rude staff left an uneven hairline.
“Bad haircuts, rude staff.”
Staff ignored us at the front desk and were unprofessional.
“completely ignored by the staff.”
One staff member was rude and the queuing system failed.
“always rude and obnoxious”
Stylist ignored requests, used products despite warnings, and charged extras.
“she would not listen and did what she wanted.”
Great haircut with Sasha and an excellent wash; will return.
“Great haircut with Sasha in Farnborough today.”
Haircut was poor and not worth the £24 charged.
“Not worth half of the £24 I was charged.”
Stylist delivered a dramatic, flattering cut that exceeded expectations.
“She made me feel like a GODDESS!”
Production-line service left a barely trimmed result, overpriced.
“it's a production line and I barely had a trim.”
Told to return but was repeatedly delayed; terrible service.
“told to come back in an hour”
Waited hours, slot deleted and staff screamed down the phone.
“they deleted me from the cue!”
First visit was pleasing; Sophie was friendly and professional.
“Sophie, was friendly and professional.”
Staff behaviour was rude and aggressive over appointment scheduling.
“She then looked at me and said “What””
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supercuts is a high-street hair salon chain offering haircuts, colouring and styling across multiple UK locations. Outlets commonly operate a mix of walk-in and appointment services and advertise accessible price points for routine services such as trims, blow-dries and basic colour work. Consumers often research specific branch reviews and stylist reputations before booking for more complex services like full-colour treatments.