Reviews show two clear patterns. Many people mention specific stylists and describe careful, skilled cuts with friendly service. Others report bad results, rude or dismissive staff, and problems with bookings or queues. Several also mention surprise charges and concerns about value.
Examples from available reviews (May 2017 – Mar 2026).
Encountered rude staff, an awful haircut and poor customer replies.
“Rude staff, awful haircut - and even worse reply from customer services!”
Saved my spot but the timer fluctuated and I lost my slot.
“I arrived 9 mins later only to be told I’d lost my slot!!”
Staff are patient and skilled, especially with my anxious daughter.
“Never rushing and taking time with my daughter who is very anxious about hair cuts.”
Paid £55 for a straight line haircut that is not straight.
“I paid £55 for a straight line and the line is not straight”
Several reviews mention long waits and appointments being cancelled or removed. Some customers say they paid before the service and then got uneven or unfinished work. Others describe being told to come back later, or leaving without being treated after waiting a long time.
Some reviewers say they were overcharged for small or poor results and point to specific prices when describing their frustration. They mention extra fees added at reception and say children’s services or dye work cost more than they felt was fair. A smaller number of reviews call it good value when the cut is done well.
Certain stylists get repeated praise for patience, detailed consultation, and a calm approach with anxious or elderly clients. Other reviewers describe rude reception staff, being ignored, and a booking system that did not keep their slot. Multiple complaints also mention appointment-timer problems and other online system issues.
Many reviews describe poor outcomes such as uneven lines, hair thinned too much, the wrong colour, patchy dye, or hair damage after styling. Other reviews describe consistently good cuts, successful colour work, and useful aftercare advice from specific stylists. Overall, results vary and often depend on the appointment and who provided the service.
Some customers describe curt or hostile responses from staff and customer service when they raised complaints. Several say they were ignored at the front desk or not told a branch had closed permanently. A few report managers refusing to fix problems when concerns about colour or cuts were raised.
Feedback swings between strong praise for particular stylists and serious complaints about staff behaviour, booking issues, and bad results. Positive reviews highlight named employees and specific services that met expectations. Negative reviews often point to both the final hairstyle and the in-salon interaction as reasons for dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (38) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Encountered rude staff, an awful haircut and poor customer replies.
“Rude staff, awful haircut - and even worse reply from customer services!”
Paid £49.50 for a child's wash, cut and blow dry that was poor.
“Overpriced. £49.50 for a 10 year old to have a wash cut and blow dry”
Gina listened, explained realistically and delivered a good haircut.
“She listened to me as the customer and cut my hair really well.”
Requested loose curls but left with no curl and damaged hair.
“The blowdry was terrible.”
Paloma was friendly, professional and ensured I was happy before leaving.
“she was friendly, professional and calm”
Paid £55 for a straight line haircut that is not straight.
“I paid £55 for a straight line and the line is not straight”
Saved my spot but the timer fluctuated and I lost my slot.
“I arrived 9 mins later only to be told I’d lost my slot!!”
Paid before service then left with an uneven, messy haircut.
“The money was taken off my card before the hairdresser even touched my hair”
Cami was superb, extremely polite and helpful as an elderly customer.
“Extremely polite and caring.”
Website appointments are difficult to use and timings are inaccurate.
“I cant explain how absolute dogshit the user interface is.”
Staff are patient and skilled, especially with my anxious daughter.
“Never rushing and taking time with my daughter who is very anxious about hair cuts.”
Kerri gave another great, welcoming and skillful haircut.
“Kerri is so skillful and always welcoming and charming.”
Disabled customer felt ignored and unwelcome while staff served others first.
“It was made absolutely clear that I was not welcome, an inconvenience.”
Receptionist and stylist were rude and delivered a disastrous hair result.
“The final result was disastrous.”
Sophie was warm, gave an amazing cut and a treatment.
“Sophie is so warm and welcoming - and really valued my hair!”
Staff were rude, unprofessional and under-skilled with a disabled child.
“Staff are rude, unprofessional and seriously under skilled”
Paloma listened and provided helpful tips for hair recovery after illness.
“Loved how she listened to what I wanted.”
Consistently decent cuts and friendly staff make me look younger.
“They make me look ten years younger!”
Barber cut off all my hair and caused bleeding, very upsetting.
“the barber cut all my hair off.”
Branch permanently closed without notifying long-term customers.
“permanent closed Without Warning”
Haircuts were good but receptionist overcharged for extra services.
“the receptionist totally overcharged us.”
Fringe was cut far too short and uneven, disastrous result.
“Cannot cut a fringe, it is way too short”
Massively overcharged twice and staff gave blank stares when questioned.
“Massively over charged twice now.”
Spent two hours waiting and left the salon without service.
“They wasted my 2 hours at the salon waiting for my turn.”
Hair dye developed patches and manager refused to redo it free.
“Paid 110 for full hair dye”
Stylist advised on care and gave a great, restorative haircut.
“The cut was great and I acted upon her advise.”
Grandmother received a very poor, flat haircut despite paying £43.
“Flat, no shape and a terrible cut.”
Spent hours and money but left with the wrong hair colour.
“my hair was blonde when I walked in and blonde when I left”
Received bad haircuts and rude staff left an uneven hairline.
“Bad haircuts, rude staff.”
Staff ignored us at the front desk and were unprofessional.
“completely ignored by the staff.”
One staff member was rude and the queuing system failed.
“always rude and obnoxious”
Stylist ignored requests, used products despite warnings, and charged extras.
“she would not listen and did what she wanted.”
Great haircut with Sasha and an excellent wash; will return.
“Great haircut with Sasha in Farnborough today.”
Haircut was poor and not worth the £24 charged.
“Not worth half of the £24 I was charged.”
Stylist delivered a dramatic, flattering cut that exceeded expectations.
“She made me feel like a GODDESS!”
Production-line service left a barely trimmed result, overpriced.
“it's a production line and I barely had a trim.”
Told to return but was repeatedly delayed; terrible service.
“told to come back in an hour”
Waited hours, slot deleted and staff screamed down the phone.
“they deleted me from the cue!”
First visit was pleasing; Sophie was friendly and professional.
“Sophie, was friendly and professional.”
Staff behaviour was rude and aggressive over appointment scheduling.
“She then looked at me and said “What””
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Supercuts runs hair salons offering haircuts, styling, colouring, and blow-dry services for adults and children. Customers can book appointments or walk in, and the brand posts service menus covering cuts, colour, and treatments. Stylists provide trims, full colour, highlights, and restorative treatments. Supercuts operates multiple locations and uses online channels for booking and customer enquiries.