Reviews Analysed
21
We Collect & Analyse Reviews
Supercuts
Experiences & Reviews
Supercuts is a high-street hair salon chain offering haircuts, colouring and styling across multiple UK locations. Outlets commonly operate a mix of walk-in and appointment services and advertise accessible price points for routine services such as trims, blow-dries and basic colour work. Consumers often research specific branch reviews and stylist reputations before booking for more complex services like full-colour treatments.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
17d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Service quality is inconsistent: some reviewers describe skilled, attentive stylists and good cuts, but many report incorrect or rushed work and long waits.
Share
Weak
17%
💰
Value for money
Multiple reports of unexpected or inflated charges and customers feeling overcharged; a smaller number of reviews describe satisfactory value for money.
Share
Weak
11%
⚡
User experience
Frequent complaints about waiting times, deleted bookings and poor queuing; a subset of reviews note efficient, friendly in-salon experiences.
Share
Weak
17%
🔧
Product quality
Product quality varies: several reviewers report bad cuts, uneven trims or failing colour results, while some customers praise clear, effective styling and advice.
Share
Weak
14%
📞
Communication
Many reviews describe poor communication: ignored customers, rude staff interactions and phone issues; a minority highlight helpful advice and clear consultation.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed but skew negative: numerous accounts of poor service, pricing and communication contrast with isolated strongly positive visits.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Supercuts UK Review: Affordability meets Style
"I recently visited Supercuts for a haircut and was very impressed with my experience. The salon provided me with great value for money, and I didn't need to schedule an appointment beforehand – just walked in. The staff members were all extremely professional, knowledgeable and skilled at their jobs. They took the time to listen carefully to exactly what I wanted from my hair-cut, ensuring that they delivered on every front. All aspects of the cut - from washing through styling - were done well, leaving me feeling totally satisfied with the end result. What's more, there was no rush-job here –- despite it being a busy day at the salon -- everyone who came in got assistance as soon as possible making sure that customers always received quality service even during peak hours. Overall, Supercuts is definitely one of the best affordable hairdressers around! Whether you’re looking for a quick trim or something more elaborate like a new hairstyle – this place has got you covered. With its range of services & products designed specifically so clients benefits; those looking to 'make waves' don’t necessarily have to spend a fortune when working with them!"
Gerlach
Collected.reviews
Sep 12, 2022
Featured for: Positive: detailed praise of value/service
Supercuts Woking Disgusting!
"I waited three hours for my slot to be deleted called and got screamed at and the phone put down on me! Absolutely disgusting customer service very ve..."
al Noone
Trustpilot
Sep 30, 2025
Featured for: Negative: slot deleted, aggressive phone call
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Adrian tuff boi
trustpilot.com
Sep 30, 2025
This place is not tuff
I went to this barber shop around 6-7 days ago. When I walked in I saw someone with a low soccer fade. That haircut is not tuff. I sat down in the bar...
b
becca
trustpilot.com
Sep 30, 2025
Permanently closed "No warning"
Located inside Tesco, Clifton Rd, Blackpool FY4 4UJ permanent closed Without Warning My partner has been going here for a long Time went in Yesterday...
R
Rumela
trustpilot.com
Sep 30, 2025
Over charged
Terrible - overcharged. Mine and my daughter's haircut was done very well but the receptionist totally overcharged us. We were not aware of ch...
J
Jas
trustpilot.com
Sep 30, 2025
Avoid Hounslow Supercuts hairdresser…
Avoid Hounslow Supercuts hairdresser Theodora absolute rubbish. Cannot cut a fringe, it is way too short and is sticking up like a hedgehog, absolute...
K
Kodie Wass
trustpilot.com
Sep 30, 2025
Pricing is made up
Massively over charged twice now. I used to love going to the Mansfield supercuts branch but the last 2 times...
D
DR V C SHARMA
trustpilot.com
Sep 30, 2025
Absolutely pathetic and no- care…
Absolutely pathetic and no- care attitude of most of the hair dressers in Bull Ring Birmingham Super cuts Hair salon. They wasted my 2...
A
Amanda Moran
trustpilot.com
Sep 30, 2025
Paid 110 for full hair dye,realised…
Paid 110 for full hair dye,realised after a week or so that patches of natural hair were back.asked store to redo it ,they said when the stylist retur...
A
Angela
trustpilot.com
Sep 30, 2025
Great cut and advise
Went into Supercuts in Whiterose Leeds for a second time. I had a new lady cut my hair who advised me of how much I should have cut off due to dryness...
G
Gina
trustpilot.com
Sep 30, 2025
Under skilled and over priced!
I’m appalled. My Grandmother visited the salon yesterday to get her hair done and I’m severely disappointed with how they allowed her to leave the sal...
L
Lesley Arney
trustpilot.com
Sep 30, 2025
I have my hair cut multiple times and…
I have my hair cut multiple times and have also been happy as I travel over 40 minutes to get it cut, today went in there to get my roots done dark an...
J
Jack
trustpilot.com
Sep 30, 2025
Bad haircuts
Bad haircuts, rude staff. Staff will breach their own policy and never allow dry cuts. Then...
A
Aminah Shafiq
trustpilot.com
Sep 30, 2025
Very bad!
I recently had an incredibly disappointing experience at your salon. My daughter and I spent over half an hour waiting at the front desk, completely i...
L
L ann
trustpilot.com
Sep 30, 2025
1 member of staff in Nottingham always…
1 member of staff in Nottingham always rude an...
T
Tiana Montgomery
trustpilot.com
Sep 30, 2025
Avoid Supercuts in Staines at all…
Avoid Supercuts in Staines at all costs. I went there today as every few years I get my head shaved. I asked for a four on the sides and a five or six...
S
Sarah Norris
trustpilot.com
Sep 30, 2025
Stylist Sasha 10/10!!!
Great haircut with Sasha in Farnborough today. Went in for a trim came out with a new look which I love!! Great to talk to and t...
b
bamboozle
trustpilot.com
Sep 30, 2025
Supercuts in the potteries centre
Supercuts in the potteries centre, Hanley. I should've gone to a barber as would've gi...
j
jo
trustpilot.com
Sep 30, 2025
Worth every penny
Went to Supercuts in Leeds just before a rock concert and in desperate need of a hair cut. Lady asked me three times if I was sure I wanted to go for...
L
Louise Simpson
trustpilot.com
Sep 30, 2025
Overpriced
Overpriced. Convenient to walk in but it's a product...
A
Andrea Bendall
trustpilot.com
Sep 30, 2025
burton on Trent
Went into the burton on Trent shop and used the hold your space and told to come back in an hour, went...
a
al Noone
trustpilot.com
Sep 30, 2025
Supercuts Woking Disgusting!
I waited three hours for my slot to be deleted called and got screamed at and the phone put down on me! Absolutely disgusting customer service very ve...
Conclusion
Reviews show notable inconsistency across Supercuts branches: several customers praise individual stylists and good value visits, but many report bad cuts, poor colour work and overcharging. Communication and booking issues recur, with multiple accounts of long waits, deleted slots and rude phone exchanges. For consumers, check recent reviews for the specific branch and, where possible, request a named stylist or confirm a written price before treatment. For complex colour work, consider booking a consultation and asking about guarantees or follow-up touch-ups in writing.