Most reviewers describe tyres arriving late, not arriving at all, or refunds that never get sorted. Many mention weak tracking and automated support that fails to fix problems. A smaller group reports quick delivery, a straightforward checkout, and big savings. Several comments point to multi-country shipping as a reason for long transit times.
Examples from available reviews (Jun 2022 – Mar 2026).
Item shown in stock became unavailable and refund required PayPal intervention.
“Next day I get email saying 'out of stock' despite them showing more than 10 instock”
Unable to track tyres and contact details were not recognised.
“No communication unable to track tyres on dpd system”
Received tyre in five days and saved significantly compared to Sams Club.
“Everything was Excellent!”
Smooth online ordering and fast delivery to a local fitting station.
“The ordering process was smooth and hassle-free”
Many reviews describe orders that arrive late, arrive incomplete, or never show up. Several say items were shown as in stock, then switched to out of stock after payment. Some reviewers also report refunds that take a long time or only happen after third-party steps such as PayPal chargebacks.
Many reviewers say they paid upfront and then faced extra charges or got no delivery. A minority describe clear savings and better value than other retailers. Negative reviews also repeatedly mention paying for fitting vouchers that were not issued.
Numerous customers mention friction on the site and at checkout, including failed payment links and forced cookie blocks. Many say automated agents and IVR systems do not help when trying to fix order issues. Usability complaints appear, but less often than delivery and refund problems.
Tyre quality complaints are uncommon. Some reviews mention the wrong tyres being sent or needing returns after incorrect delivery. Compared with delivery and support issues, there are fewer comments about product condition.
Many reviewers point to poor communication, including long phone queues, no replies, and tracking updates they cannot rely on. Several mention AI or bot responses that do not answer the question and trouble reaching a human. A few comments say the company operates from continental Europe and that the shipping origin is not always obvious.
Reviews split sharply between many one-star accounts focused on non-delivery and a smaller set of four- and five-star comments praising speed and price. Negative experiences mostly centre on fulfilment and customer service. Positive feedback highlights easy online ordering and good savings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Unable to track tyres and contact details were not recognised.
“No communication unable to track tyres on dpd system”
Wrong postcode handling caused two week delay and derisory compensation offered.
“Asked for some sort of compensation we can give you 5%”
Paid for fitting but voucher never provided and refund not processed.
“Never supplied the fitting voucher.”
Item shown in stock became unavailable and refund required PayPal intervention.
“Next day I get email saying 'out of stock' despite them showing more than 10 instock”
Order cancelled without reason, false refund claims and only bot contact available.
“They falsely claimed refund had been made”
Paid for rims but nothing received and conflicting delivery information given.
“I have nothing”
Hard to speak to a human and tyres still not arrived after weeks.
“Its so hard to speak to a human”
Fitting voucher problems, AI support useless and tracking information was incorrect.
“If ever there was an online company trying to go out of business, this is it”
Split orders, fake tracking numbers and unexpected fitting charges caused long delays.
“One order of two tyres arrived 2 weeks later, but still no sign of the other tyres”
Ordered four tyres, received three, and customer contact was unhelpful.
“They then final delivered 10 working days later with only 3 tyres.”
Paid for two tyres that never arrived and direct contact impossible.
“i ordered and paid for two tyres, have heard nothing since”
Cancelled after 14 days with no refund information and no human contact.
“cancelled my order after 14 days paid upfront no mention of a refund”
No updates, AI customer service ineffective and no tyres after a week.
“AI customer service abysmal”
Company appears German, contact is difficult and refund required multiple attempts.
“they are based in Germany but the website is set up to obscure this”
Payment pending issue left order unprocessed despite funds being taken.
“order has not been processed because my payment was pending”
Paid fitting not passed to garage and promised reimbursement not received.
“fitters insisted that I would have to pay them directly as MyTyres never transfer the payments”
Fitting voucher missing, garage asked customer to pay and refund unresolved.
“A email for fitting voucher was meant to be sent to me but was not”
Tyres took three weeks to arrive and company origin not disclosed.
“Tyres took 3 weeks to be delivered.”
Duplicate order led to returning tyres and refunds being withheld or delayed.
“mytyres.co.uk is unreasonably withholding and delaying paying to us the refunds that are due”
In-stock tyres actually shipped from across Europe, causing long delays and issues.
“MyTyres.co.uk considers 'in stock' any tyre that needs to be driven from anywhere across Europe.”
Paid upfront, delivery delayed and now facing unexpected extra charge.
“Now, there is a new demand for an extra delivery charge”
Tyres took nearly a month and customer service was unhelpful.
“I waited nearly a month.”
Paid for tyres but later threatened with bailiffs and poor contact.
“Absolute SCAMMERS.”
Order split, long delays and poor communication from slow AI agent.
“Very bad communication and extremely unreliable and slow order handling!”
Cannot use site due to mandatory cookies and VPN restriction.
“I will not accept the cookies they say are mandatory.”
Cancelled then claimed tyres dispatched; PayPal eventually refunded the customer.
“They then sent an email saying the tyres had been dispatched”
Order cancelled by company and refund promised to take 30 days.
“Terrible service no communication, order cancelled by them”
Order placed with an estimated delivery date but service was worse.
“Worse service I experienced in a while”
Exceptionally slow delivery, poor tracking and unsatisfactory customer service.
“exceptionally slow delivery”
Payment links failed and the AI IVR prevented resolving payment issues.
“The links sent by Mytyres to confirm payment did not take me to such a page”
Product correct but no customer service and long delivery outside Germany.
“no customer service, nobody answers the phone”
Good price but long delivery, poor tracking, and useless AI support.
“Tracking - Hopeless”
Misleading UK appearance, split orders, and poor contact and tracking.
“Don't believe the website or anything this company tells you!”
Advertised fast delivery but tyre arrived 17 days later and cancellation ignored.
“Fast Delivery took 17 days”
Ordered tyres weeks before MOT but cannot find out where they are.
“I have no idea where the tyres are.”
Order placed then cancelled after no arrival and no sensible reply.
“Had to cancel 01.09.25 as nothing had arrived”
Tyre never arrived, slow responses and persistent refund issues reported.
“I have been chasing them for weeks with very little response”
Ordered with 2–3 day promise but delivery took over two weeks.
“to be told 2 to 3 days is terrible”
Garage still waiting, long phone queue and non-existent customer service.
“Their customer service is non-existent.”
Service terrible with long delivery times; messaging options ineffective.
“the service from this company is terrible.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Tyres is an online tyre retailer selling car tyres, wheels, and related accessories. Customers can search by tyre size or vehicle, then buy through the online checkout. The company lists local fitting partners and provides electronic fitting vouchers for garage appointments. It ships orders from European warehouses and accepts common online payment methods such as card and PayPal.