Customers often point to competitive prices and strong product quality. Many complaints focus on fulfilment, with repeated reports of late, lost, or incorrect deliveries. Branch visits range from professional, helpful counter service to cases of rudeness and refunds that don’t get resolved. When they work, order tracking and click-and-collect notifications also get positive mentions.
Examples from available reviews (Sep 2025 – Mar 2026).
Promised next-day delivery never arrived and DPD lost the order.
“DPD have lost the order.”
Efficient service and battery sold at a competitive price.
“I had very efficient service and my battery was sold at a competitive price.”
Wrong alternator provided and refund refused due to opened box.
“Swindon branch is shit.”
Glowplugs fitted perfectly, excellent service and competitive price.
“fitted perfectly and worked like a dream”
Fulfilment drives the most complaints. Reviews frequently mention wrong items, lost parcels, and supplier delays that push delivery past the promised window. Positive notes tend to focus on fast service in branch and knowledgeable counter staff.
Many reviewers highlight pricing and promotions as a major strength, often citing low prices and good deals. Several positive accounts add fast or free delivery and secure packaging as extra value. A few reviews mention unexpected charges or disputed repair costs.
Customers regularly praise the website and stock visibility for being easy to use and quick to order from. Several also call out SMS and email alerts that clearly signal when click-and-collect orders are ready. In-store frustrations show up in reports of long waits, unclear discounts, and staff chatting instead of serving.
Most product feedback is positive, with reviewers saying parts fit correctly and arrive well packaged. Customers mention both genuine and aftermarket parts, and praise workmanship where relevant. Reports of faulty products are uncommon compared with fulfilment issues.
Automated updates and proactive emails get praise for keeping customers informed about collections. A smaller but steady group describes slow replies to website enquiries and trouble reaching customer service. Delivery updates stand out as useful when they appear, and frustrating when they don’t.
Reviews split between smooth orders with quick collection and trouble-free fitting, and major failures such as lost orders, wrong parts, and refunds in dispute. Positive comments focus on price and product quality, while negative ones concentrate on fulfilment and how branches handle issues. The mix of very high and very low ratings points to operational consistency as the main driver of satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Promised next-day delivery never arrived and DPD lost the order.
“DPD have lost the order.”
Efficient service and battery sold at a competitive price.
“I had very efficient service and my battery was sold at a competitive price.”
Parts unavailable initially and store took hours to locate full order.
“they could only find half of my order”
Reasonable prices and smooth purchasing experience.
“Reasonable prices and smooth purchase.”
Easy ordering, ready collection and professional counter service.
“Professional counter service.”
Most parts were wrong and store staff were unhelpful.
“Most off part wrong not helpful in Letchworth store”
Still awaiting receipt of oil filter and cabin filters.
“I haven't received my oil filter yet and cabine filters”
Staff provided helpful and quick service.
“Staff were helpful and quick.”
Great price with free, quick delivery and secure packaging.
“Brilliant price, free quick delivery that arrived well packaged.”
Good service and items were in stock.
“Good service and in stock”
Website easy to use and SMS updates informed click-and-collect readiness.
“fully kept informed via sms of when my click & collect order was ready for collection.”
Order was not delivered on time.
“Not delivered on time”
Counter staff were rude and made the customer uncomfortable.
“he was very rude and very offended when i asked him to double check if is the right part for my car.”
Glowplugs fitted perfectly, excellent service and competitive price.
“fitted perfectly and worked like a dream”
Products are good quality and service is satisfactory.
“Good quality and service”
Part was well packed and received on time.
“My part was properly packed and I received it on time, thanks GSF”
They sent a rear arm instead of the front right and charged £104.
“the new arm was £104,unexceptable in my eyes as this was your mistake not mine”
Great price with fast, free delivery.
“Great price fast free delivery”
Excellent pickup service with no waiting.
“Brilliant service ordered ,picked up no waiting 👍”
Positive review praising products and customer service, recommending GSF.
“Wonderful customer service support with after sales services.”
Parts are usually in stock and easy to order.
“Parts always in stock and easy to find and order”
Good price, well packed, and a free gift included.
“Great price, packing and included a free gift in the parcel”
Very good service and excellent products.
“Very good service and excellent products.”
Good range, pricing, stock levels, and product quality.
“Great range of produts, good pricing, good stock levels, good quality produts - no issues”
Delivery promised within 2–4 working days did not arrive as expected.
“GSF promised to deliver them within 2-4 working days.”
Ordered and received the item within two days.
“Ordered item 2days it was delivered nice one thank you”
Wrong alternator provided and refund refused due to opened box.
“Swindon branch is shit.”
Consistently finds good offers and quality products.
“As always great offers and quality.”
Regularly receives good service from Bradford branch staff.
“Always a Good service from the lads at the Bradford branch”
Delivery was timely and error-free, with charity donation included.
“Delivered on time error free”
Hassle-free process with rapid delivery and recommendation.
“So easy to deal with, hassle free and rapid delivery.”
DPD delivery failures and poor GSF communication caused major frustration.
“I have tried numerous times to contact GSF via there website but get no response.”
Easy purchase with follow-up call and ready-for-pickup notification.
“follow up phone call to say parts were ready for pick up”
Charged unexpected £3.99 delivery despite qualifying for free delivery.
“additional non-optional £3.99 delivery charge”
Parts ready earlier than expected and email notification enabled prompt fitting.
“I got an email saying they were ready on the Saturday”
Received collection email but items weren't ready and refund unresolved.
“Had an email saying items in ready to collect and not all in”
Promised two-day delivery took two weeks; service described as shocking.
“Shocking bad service”
Reviewer finds the company reliable and reasonably priced.
“Reliable & reasonable”
Fast delivery and products matched expected quality.
“I was very surprised by the fast delivery”
Great prices and quick stock availability, will use again.
“Great prices and stock available very quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GSF Car Parts sells vehicle parts and accessories to trade and retail customers across the UK. Customers can buy through its online shop or from physical branches, with options to collect in store or get delivery. The range typically includes mechanical, electrical, and consumable parts for cars and light commercial vehicles. The business offers pricing, stock visibility, and branch counter service for DIY drivers and professional garages.