Customer feedback shows repeated examples of fast delivery, well‑packaged batteries and correctly supplied parts, but also multiple reports of stock inaccuracies, wrong‑fit parts and poor in‑branch communication. Reviews indicate that pricing and discounts can be attractive for many buyers, though promotional messaging may be confusing to some. To reduce risk, check part fitment carefully before purchase, monitor delivery tracking and keep order references when requesting refunds or replacements. If you need an item urgently, consider contacting the branch directly to confirm stock and collection times.
Examples from available reviews (Sep 2025 – Feb 2026).
Fast delivery and products matched expected quality.
“I was very surprised by the fast delivery”
Order never arrived and company didn't resolve wrongful delivery.
“Order never arrived.”
Received incorrect parts multiple times and refund delays frustrated customer.
“parts were once again not for my car...”
Easily found battery, quick delivery and secure packaging.
“arrived within a couple of days, packaged securely.”
Many reviews praise fast delivery and good stock availability, but several report late or missing deliveries and incorrect orders that were not resolved.
Some reviewers highlight low prices and occasional discounts; a few find promotions confusing or say price advantages were effectively absent.
Website search and registration were praised by some customers; others report long in‑branch waits, slow collections and awkward promotional messaging.
Many customers report correctly fitting, well‑packaged and genuine parts, while a minority experienced wrong‑fit items or incorrect brands being supplied.
Several reviews describe poor communication: incorrect ‘ready for collection’ messages, staff inattentiveness and unsatisfactory handling of delivery or refund issues.
Overall impressions are mixed: many customers report straightforward, successful orders and helpful advice, while others faced fulfilment, fit or service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: February 2026
Promised next-day delivery never arrived and DPD lost the order.
“DPD have lost the order.”
Efficient service and battery sold at a competitive price.
“I had very efficient service and my battery was sold at a competitive price.”
Parts unavailable initially and store took hours to locate full order.
“they could only find half of my order”
Reasonable prices and smooth purchasing experience.
“Reasonable prices and smooth purchase.”
Easy ordering, ready collection and professional counter service.
“Professional counter service.”
Most parts were wrong and store staff were unhelpful.
“Most off part wrong not helpful in Letchworth store”
Still awaiting receipt of oil filter and cabin filters.
“I haven't received my oil filter yet and cabine filters”
Staff provided helpful and quick service.
“Staff were helpful and quick.”
Great price with free, quick delivery and secure packaging.
“Brilliant price, free quick delivery that arrived well packaged.”
Good service and items were in stock.
“Good service and in stock”
Website easy to use and SMS updates informed click-and-collect readiness.
“fully kept informed via sms of when my click & collect order was ready for collection.”
Order was not delivered on time.
“Not delivered on time”
Counter staff were rude and made the customer uncomfortable.
“he was very rude and very offended when i asked him to double check if is the right part for my car.”
Glowplugs fitted perfectly, excellent service and competitive price.
“fitted perfectly and worked like a dream”
Products are good quality and service is satisfactory.
“Good quality and service”
Part was well packed and received on time.
“My part was properly packed and I received it on time, thanks GSF”
They sent a rear arm instead of the front right and charged £104.
“the new arm was £104,unexceptable in my eyes as this was your mistake not mine”
Great price with fast, free delivery.
“Great price fast free delivery”
Excellent pickup service with no waiting.
“Brilliant service ordered ,picked up no waiting 👍”
Positive review praising products and customer service, recommending GSF.
“Wonderful customer service support with after sales services.”
Parts are usually in stock and easy to order.
“Parts always in stock and easy to find and order”
Good price, well packed, and a free gift included.
“Great price, packing and included a free gift in the parcel”
Very good service and excellent products.
“Very good service and excellent products.”
Good range, pricing, stock levels, and product quality.
“Great range of produts, good pricing, good stock levels, good quality produts - no issues”
Delivery promised within 2–4 working days did not arrive as expected.
“GSF promised to deliver them within 2-4 working days.”
Ordered and received the item within two days.
“Ordered item 2days it was delivered nice one thank you”
Wrong alternator provided and refund refused due to opened box.
“Swindon branch is shit.”
Consistently finds good offers and quality products.
“As always great offers and quality.”
Regularly receives good service from Bradford branch staff.
“Always a Good service from the lads at the Bradford branch”
Delivery was timely and error-free, with charity donation included.
“Delivered on time error free”
Hassle-free process with rapid delivery and recommendation.
“So easy to deal with, hassle free and rapid delivery.”
DPD delivery failures and poor GSF communication caused major frustration.
“I have tried numerous times to contact GSF via there website but get no response.”
Easy purchase with follow-up call and ready-for-pickup notification.
“follow up phone call to say parts were ready for pick up”
Charged unexpected £3.99 delivery despite qualifying for free delivery.
“additional non-optional £3.99 delivery charge”
Parts ready earlier than expected and email notification enabled prompt fitting.
“I got an email saying they were ready on the Saturday”
Received collection email but items weren't ready and refund unresolved.
“Had an email saying items in ready to collect and not all in”
Promised two-day delivery took two weeks; service described as shocking.
“Shocking bad service”
Reviewer finds the company reliable and reasonably priced.
“Reliable & reasonable”
Fast delivery and products matched expected quality.
“I was very surprised by the fast delivery”
Great prices and quick stock availability, will use again.
“Great prices and stock available very quick”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GSF Car Parts is a UK automotive parts retailer and distributor serving consumers and vehicle professionals via branches and an online store. Typical product lines include replacement parts, batteries and accessories; shoppers commonly evaluate stock availability, pricing and branch collection or delivery options.