Customers often point to competitive prices and strong product quality. Many complaints focus on fulfilment, with repeated reports of late, lost, or incorrect deliveries. Branch visits range from professional, helpful counter service to cases of rudeness and refunds that don’t get resolved. When they work, order tracking and click-and-collect notifications also get positive mentions.
Examples from available reviews (Sep 2025 – Mar 2026).
Promised next-day delivery never arrived and DPD lost the order.
“DPD have lost the order.”
Efficient service and battery sold at a competitive price.
“I had very efficient service and my battery was sold at a competitive price.”
Wrong alternator provided and refund refused due to opened box.
“Swindon branch is shit.”
Glowplugs fitted perfectly, excellent service and competitive price.
“fitted perfectly and worked like a dream”
Fulfilment drives the most complaints. Reviews frequently mention wrong items, lost parcels, and supplier delays that push delivery past the promised window. Positive notes tend to focus on fast service in branch and knowledgeable counter staff.
Many reviewers highlight pricing and promotions as a major strength, often citing low prices and good deals. Several positive accounts add fast or free delivery and secure packaging as extra value. A few reviews mention unexpected charges or disputed repair costs.
Customers regularly praise the website and stock visibility for being easy to use and quick to order from. Several also call out SMS and email alerts that clearly signal when click-and-collect orders are ready. In-store frustrations show up in reports of long waits, unclear discounts, and staff chatting instead of serving.
Most product feedback is positive, with reviewers saying parts fit correctly and arrive well packaged. Customers mention both genuine and aftermarket parts, and praise workmanship where relevant. Reports of faulty products are uncommon compared with fulfilment issues.
Automated updates and proactive emails get praise for keeping customers informed about collections. A smaller but steady group describes slow replies to website enquiries and trouble reaching customer service. Delivery updates stand out as useful when they appear, and frustrating when they don’t.
Reviews split between smooth orders with quick collection and trouble-free fitting, and major failures such as lost orders, wrong parts, and refunds in dispute. Positive comments focus on price and product quality, while negative ones concentrate on fulfilment and how branches handle issues. The mix of very high and very low ratings points to operational consistency as the main driver of satisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Received the wrong part after ordering two items.
“I ordered 2 parts and bought them was wrong one”
Order never arrived and company didn't resolve wrongful delivery.
“Order never arrived.”
Items shown in stock were delayed over two weeks due to supplier.
“Had to wait over two weeks to get items”
Received incorrect parts multiple times and refund delays frustrated customer.
“parts were once again not for my car...”
Battery in stock and delivered next day with great service.
“Delivered next day.”
Received the correct parts and found many website options.
“All parts correct”
Top-line products and quick service.
“Top line and quick service”
Battery order well packaged and overall top-notch impression.
“Really impressed with the way my battery order was packaged, top notch!”
Told item ready but waited long and item wasn't in stock.
“I received a text telling me my part has been picked and it is ready for a collection.”
Reviewer noted the availability of parts.
“Availability of parts”
Staff member prioritised chatting over serving the customer's order.
“The person serving myself was more interested in talking to another member of staff filling the shop Than my order”
Offered confusing discounts and experienced long waits at store.
“waiting area completely full of really annoyed people who have been waiting half an hour”
Easily found battery, quick delivery and secure packaging.
“arrived within a couple of days, packaged securely.”
Needed items were in stock and staff provided helpful advice.
“Everything I needed was in stock and I received some great advice too!”
Reviewer praises service but did not receive item and requests refund.
“but l don’t receive the item so please send me back my money thank you”
Long-time customer found reasonable prices and smooth click-and-collect.
“Been a customer of GSF since the late 1980s”
Genuine parts with efficient delivery.
“Genuine parts , efficient delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
GSF Car Parts sells vehicle parts and accessories to trade and retail customers across the UK. Customers can buy through its online shop or from physical branches, with options to collect in store or get delivery. The range typically includes mechanical, electrical, and consumable parts for cars and light commercial vehicles. The business offers pricing, stock visibility, and branch counter service for DIY drivers and professional garages.