Customers often praise delivery staff by name for careful, on-time drop-offs and helpful assistance on site. Several shoppers also mention clear, knowledgeable in-store and phone support from specific team members. Others report vehicles arriving damaged, not starting, or losing key functions. Multiple buyers say replacements and refunds were delayed for long periods or refused after they reported faults.
Examples from available reviews (Sep 2018 – Mar 2026).
Delivery was quick and delivery man Dan was a great help.
“Quick delivery lovely delivery man named dan was a great help.”
Build quality is fantastic and delivery was exceptional.
“Build quality fantastic.”
Bike never started and required multiple replacements and repairs.
“never managed to get it started”
Still waiting twenty-five weeks for replacement parts for an electric scooter.
“25 weeks still no replacement parts for my sons electric scooter”
Many reviews name drivers and store staff as helpful, polite and on time, with examples of in-home assembly and clear demonstrations. Repeated complaints focus on slow or denied after-sales help, refused refunds and warranty disputes. Both themes show up frequently in service feedback.
Several customers say they paid substantial sums for products that would not start or developed major faults soon after delivery. Other buyers describe items that match the description and feel well built. Reviews split on whether the price matches reliability.
Many buyers describe a straightforward ordering process and timely delivery, including drivers who call ahead and place items where requested. Others cite slow responses, no updates on delays and repair cases that drag on without resolution. Reports include both smooth delivery and weak follow-through.
A clear group of reviews describes defects on arrival, missing parts, scratches, and machines that won’t start or lose safety functions. Other customers report solid build quality and accurate descriptions for scooters and bikes. Issues mentioned include electrical failures, damaged engines and bent or incomplete assemblies.
Drivers often get credit for calling ahead and giving clear delivery timings. Many reviewers, however, report unanswered queries, double payments, conflicting product claims and very long waits for replacement parts. Communication varies widely from case to case.
Feedback is sharply split between strong buying and delivery experiences and negative reports about product reliability and after-sales handling. Several customers describe five-star service moments alongside unresolved faults that pushed them to seek refunds or outside enforcement. Overall, delivery is often dependable, while post-sale fixes are inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery driver Dan handled everything with care and helped my son.
“Dan the delivery driver was great, handled everything with care”
Bike never started and required multiple replacements and repairs.
“never managed to get it started”
Delivery was excellent and services were very reliable.
“Excellent delivery taken care of and very reliable services”
Aleks was really helpful and explained the different vehicles.
“Aleks was really helpful, took his time explaining through the different vehicles”
Aleks was a great help.
“Aleks was great help”
Staff were super helpful, informative, quick and friendly.
“Alex was super helpful and provided all the information needed.”
Replacement battery would not charge and customer service refused immediate refund.
“poor customer services and wouldnt use fun bikes again unfortunately...”
Delivery driver was very friendly and helpful, and collected bike for repair.
“Very friendly and helpful was a lovely delivery drive”
Bike collection by Gavin was smooth and communication was consistent.
“lovely smooth service and was kept up to date at all times”
Delivery was quick and delivery man Dan was a great help.
“Quick delivery lovely delivery man named dan was a great help.”
Gavin collected a son's bike for repair and provided excellent service.
“gavin was very lovely friendly and informative of questions we asked”
Initial problems were resolved with a new part and helpful staff.
“Had a few problems but got sorted with a new part”
Lee was consistently very helpful and informative.
“Very helpful and very informative thank you Lee for always helping and understanding”
Driver Dan communicated his timing and when best to contact for updates.
“Dan the driver contacted me to tell me how far/long he was going to”
Bike did not work and arrived with scratches.
“Bike didn’t work. Had scratches on it.”
Reviewer described experience as brilliant and thanked the company.
“brilliant thankyou”
Build quality is fantastic and delivery was exceptional.
“Build quality fantastic.”
Company praised; Alex provided excellent customer service and product knowledge.
“Brilliant company used for a few years.”
First purchase was easy with great communication and early delivery.
“Easy to order and great communication, also arrived sooner than anticipated.”
Reviewer reports 'Boggs out', indicating a performance problem with the product.
“Boggs out..”
Quad repeatedly failed and after-sales service was slow and unhelpful.
“WORST CUSTOMER SERVICES AND AFTER CARE EXPERIENCE I HAVE EVER EXPOERIENCED IN 51 years.”
Quad repeatedly failed and after-sales service was slow and unhelpful.
“WORST CUSTOMER SERVICES AND AFTER CARE EXPERIENCE I HAVE EVER EXPOERIENCED IN 51 years.”
Damaged quad was re-sent but issues remained and customer service was poor.
“Avoid at all cost”
Purchase was very quick and easy, positive repeat experience.
“Very quick and easy purchase again.”
Bike was great and customer service was good.
“Great bike and good customer service”
Product was generally fine but arrived slightly bent.
“Vary good no problems apart it come a bit bent”
Product made my daughter's birthday much better; very pleased.
“Amazing! You’ve made my daughters birthday 1000x better thank you!”
No issues and delivery was very quick; overall good experience.
“No issues what so ever and was delivered really quick.”
Received wrong parts, high postage charges, and poor customer care.
“Customer care is terrible Postage prices are a joke”
They changed my boy's helmet with ease.
“Changed my boys helmet with ease 🙏❤️”
Quad failed after nine months and was unsafe to operate.
“50cc quad bike “died” 9 months after purchase, it will not shut off when the child presses the kill switch and removes the key EXTREMELY DANGEROUS.”
Staff were very helpful, polite and nice overall.
“Very helpful, polite and nice all round man.”
Fantastic e-scooter purchased and it arrived very promptly.
“Purchase of a fantastic escooter.”
Order matched the description and was of great quality.
“Order was exactly as described and of great quality”
Everything was great from order to delivery; happy to be a customer.
“Everything was great from order to delivery”
Staff were very helpful and informative.
“Very helpful and informative”
Delivery driver Dan was really helpful and highly recommended.
“Dan the driver was really helpful would definitely recommend fun bikes 100%”
Delivery driver Dan was excellent.
“Excellent dan my driver from fun bikes”
Delivery was on time and driver Gavin was thoughtful and helpful.
“The delivery was made at the time Gavin stated”
After spending £2k, the bike does not start.
“After 2k for a bike it doesn’t start”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fun Bikes is a UK retailer that sells motorbikes, quads, electric scooters and children’s dirt bikes. It offers new models, spare parts and safety accessories such as helmets and chargers. Customers can order online and book home delivery, with optional assembly and fitting. The business handles warranty repairs and supplies replacement parts for electric and petrol vehicles. Product pages list specifications for items such as 50cc quads and battery-powered scooters.