Customers often praise delivery staff by name for careful, on-time drop-offs and helpful assistance on site. Several shoppers also mention clear, knowledgeable in-store and phone support from specific team members. Others report vehicles arriving damaged, not starting, or losing key functions. Multiple buyers say replacements and refunds were delayed for long periods or refused after they reported faults.
Examples from available reviews (Sep 2018 – Mar 2026).
Delivery was quick and delivery man Dan was a great help.
“Quick delivery lovely delivery man named dan was a great help.”
Build quality is fantastic and delivery was exceptional.
“Build quality fantastic.”
Bike never started and required multiple replacements and repairs.
“never managed to get it started”
Still waiting twenty-five weeks for replacement parts for an electric scooter.
“25 weeks still no replacement parts for my sons electric scooter”
Many reviews name drivers and store staff as helpful, polite and on time, with examples of in-home assembly and clear demonstrations. Repeated complaints focus on slow or denied after-sales help, refused refunds and warranty disputes. Both themes show up frequently in service feedback.
Several customers say they paid substantial sums for products that would not start or developed major faults soon after delivery. Other buyers describe items that match the description and feel well built. Reviews split on whether the price matches reliability.
Many buyers describe a straightforward ordering process and timely delivery, including drivers who call ahead and place items where requested. Others cite slow responses, no updates on delays and repair cases that drag on without resolution. Reports include both smooth delivery and weak follow-through.
A clear group of reviews describes defects on arrival, missing parts, scratches, and machines that won’t start or lose safety functions. Other customers report solid build quality and accurate descriptions for scooters and bikes. Issues mentioned include electrical failures, damaged engines and bent or incomplete assemblies.
Drivers often get credit for calling ahead and giving clear delivery timings. Many reviewers, however, report unanswered queries, double payments, conflicting product claims and very long waits for replacement parts. Communication varies widely from case to case.
Feedback is sharply split between strong buying and delivery experiences and negative reports about product reliability and after-sales handling. Several customers describe five-star service moments alongside unresolved faults that pushed them to seek refunds or outside enforcement. Overall, delivery is often dependable, while post-sale fixes are inconsistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: March 2026
Received great service and the reviewer thanked the company.
“Great service thank you”
Delivery driver Gavin kept in touch and helped throughout delivery.
“delivery driver Gavin was brilliant kept in touch throughout the whole delivery process”
Driver Chris was very helpful and placed the box where needed.
“Chris, the driver who was more than helpful, helped to place the big box”
Incorrect item was shipped and the company refused full refund or collection.
“I’m now having to take them to court.”
Company failed to honour a stated seven-day return policy.
“they still won’t issue a return.”
Company failed to honour a seven-day returns promise for two months.
“It has been 2 months yet they still won’t issue a return.”
Bikes frequently broke and delivery was a month late without notification.
“Worst place ever bikes always break delivery was a whole month late and we didn't even get a notification about it”
Purchased a 49cc quad and received amazing service and a fantastic bike.
“Amazing customer services fantastic bike”
Quad arrived faulty with electrical and pull-start failures; a refund was given.
“it was a manufacturing fault and I would get a full refund.”
Still waiting twenty-five weeks for replacement parts for an electric scooter.
“25 weeks still no replacement parts for my sons electric scooter”
Replacement parts remain unavailable after seventeen weeks and communication is poor.
“Week 17 still nothing.”
Product arrived and driver was helpful and polite.
“Product arrived, helpful driver and polite 👍🏼”
Bought a used bike that failed to start despite many repairs.
“Truly low quality parts and they rely on good reviews.”
Second repair was denied under warranty and company blamed customer.
“under no circumstances was there going to be a refund or repair.”
Son's birthday bike arrived with missing parts and a broken kick-start.
“THERE WERE PARTS MISSING”
Son's dirt bike lost its sump plug and engine was ruined.
“engine damaged beyond repair”
Replacement bikes were repeatedly faulty and warranty service delayed.
“Deeply deeply appalling customer service and poorly made products.”
Attempted purchase resulted in double payment and no company response.
“my £1243.90 payment was taken TWICE”
Quad lacked the advertised lockable speed feature and no resolution.
“Fun Bikes have mis-sold me a quad (at a cost of £550).”
Paid for delivery but item was damaged and not delivered.
“the forklift crashed into the product on Monday”
Faulty bike unresolved for nine months despite repeated contacts.
“now 9 months unresolved”
Advertised age suitability conflicted with manufacturer warnings causing dispute.
“instruction manual stated not for use for under age 12 years”
Express delivery failed and bike developed battery faults without support.
“bike worked, then refused to hold any further charges.”
I found the Fun Bikes website easy to navigate and within minutes I had identified an Uber Scoot 2 Speed 71cc Big Wheel Off Road Adult Petrol Scooter that I had searched for months. The price was reasonable and I placed my order without difficulties. I was told that it will take about 7 days to deliver. The seven days elapsed and I emailed the company to check on the status of my delivery. There were no replies and I had to email them again and again. When they responded, they said it would take two more days. I wish they could communicate to the customers if there are delays to avoid panic. Not sure if i will buy from them again.
Bought a motocross bike that developed problems immediately after Boxing Day.
“things started to go wrong with it!”
One quad arrived clearly used and a charger was missing.
“you could see it was used”
Company failed to reply for over a month prompting purchase elsewhere.
“After more than a month still no reply!!”
Ordered three items for a mini moto rebuild.
“After looking at their site I choose to order three items for a mini moto I'm rebuilding.”
Quad arrived improperly built with missing parts and refused replacement.
“they admitted they hadn't built it correctly but still refused to replace it.”
One quad arrived damaged with missing bolts and unhelpful staff.
“one was badly damaged and missing bolts when it did turn up.”
Purchased two poor-quality bikes and the company ignored enforcement.
“awarded a full refund for both the bikes we purchased.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fun Bikes is a UK retailer that sells motorbikes, quads, electric scooters and children’s dirt bikes. It offers new models, spare parts and safety accessories such as helmets and chargers. Customers can order online and book home delivery, with optional assembly and fitting. The business handles warranty repairs and supplies replacement parts for electric and petrol vehicles. Product pages list specifications for items such as 50cc quads and battery-powered scooters.