Reviews Analysed
20
We Collect & Analyse Reviews
Fixter
Experiences & Reviews
Fixter is a UK-based online marketplace and booking platform for car servicing and MOTs. The service connects motorists with local garages, allowing users to book work through a central app or website and to arrange collection and delivery by partner technicians. Fixter positions itself as a broker and logistics coordinator rather than a single repair garage, listing prices and managing booking, payment and drop‑off/pick‑up logistics across its network.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
14d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers describe punctual, professional servicing and efficient collection/delivery; a small number report poor outcomes or unnecessary work.
Share
Strong
27%
💰
Value for money
Reviews split: several users report competitive or reasonable charges, while multiple reviewers cite high repair quotes or unwanted upsells.
Share
Mixed
10%
⚡
User experience
Many reviews praise the app and easy booking flow, and highlight convenient pick‑up/drop‑off and simple payment through the platform.
Share
Strong
15%
🔧
Product quality
Some customers report good workmanship and successful repairs; others say suggested repairs were unnecessary or that specific issues were not addressed.
Share
Mixed
8%
📞
Communication
Frequent positive mentions of timely updates and informative texts; a minority of reviews report inconsistent or poor communication.
Share
Strong
12%
⭐
Overall experience
Overall impressions are predominantly positive, centred on convenience and service; a few reviews describe stress from pricing or repair disputes.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Takes the hassle out of servicing and MOT
"Living in a small town, getting my car in for its MOT and service has always been a bit of a challenge. As someone with limited mobility, walking any..."
Brett
Trustpilot
Sep 30, 2025
Featured for: Detailed praise for app and updates
Very impressed
"Quick service with very good results, easy handover for delivery service, k..."
Holly
Trustpilot
Sep 30, 2025
Featured for: Kept updated; quick service
Convenient but avoid unecesary upsell
"Love the service and the convenience but don't love the recommended additions once the car hits the garage. Recommended nearly £500 of flushes and flu..."
Paul Harfield
Trustpilot
Sep 30, 2025
Featured for: Highlights upselling and cost concerns
The garage wanted to take £660 for…
"The garage wanted to take £660 for repairs. The person who collected and delivered my car wanted to charge me £450. The total cost from my regular mec..."
Lynn
Trustpilot
Sep 30, 2025
Featured for: Strong complaint about overcharging
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
m
mr aj vilela
trustpilot.com
Sep 30, 2025
Not worth it,the place FlashFit in…
Not worth it,the place FlashFit in Birmingham they don't have even a main line they use a mobile phone to call customers he took 1h and 45 minutes for...
S
Serghei Melnic MS_IDEEA
trustpilot.com
Sep 30, 2025
Pick up and droop off best choice
Great service! The staff was friendly, professional...
i
ignacio calumarte
trustpilot.com
Sep 30, 2025
Very easy to book - Great service and price
Very easy to book, great service, there was a slight issue and...
P
Pont
trustpilot.com
Sep 30, 2025
MOT was very convenient, car picked up and dropped off and minor issues dealt with prior to putting it through MOT
MOT was very convenient, car picked up and dropped off and minor...
M
Manojkumar
trustpilot.com
Sep 30, 2025
All Good Service
...
P
Paul Harfield
trustpilot.com
Sep 30, 2025
Convenient but avoid unecesary upsell
Love the service and the convenience but don't love the recommended additions once the car hits the garage. Recommended nearly £500 of flushes and flu...
H
Holly
trustpilot.com
Sep 30, 2025
Very impressed
Quick service with very good results, easy handover for delivery service, k...
E
Evelyn
trustpilot.com
Sep 30, 2025
Good service from start to finish
Very good service collected my card they did the service and MOT and delivered my car back in...
M
Maribel Castro Villamar
trustpilot.com
Sep 30, 2025
Excellent work
...
D
David Allen
trustpilot.com
Sep 30, 2025
Competitive MOT
This was an MOT carried out very punctually and professionally f...
c
customer Tina
trustpilot.com
Sep 30, 2025
My car was picked up as arranged on…
My car was picked up as arranged on time. The driver was respectful and helpful. I was informed about what is happening with my car and th...
J
Jo H
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, and super co...
M
Mrs Elliott
trustpilot.com
Sep 30, 2025
Even though there were delays I was…
Even though there were delays I was constantly kept informe...
F
Fais Karma
trustpilot.com
Sep 30, 2025
Great quick and efficient
...
C
CHPM
trustpilot.com
Sep 30, 2025
As usual-brilliant service without any…
As usual-brilliant ser...
G
Gary Isaacs
trustpilot.com
Sep 30, 2025
Excellent communication and superb…
Excellent communication and superb val...
C
Cesar Buzzola
trustpilot.com
Sep 30, 2025
Trustful and reliable service 5 stars!
Trustful and reliab...
t
tim bradbury
trustpilot.com
Sep 30, 2025
Bit lacking on communication either to…
Bit lacking on communication either to cust...
B
Brett
trustpilot.com
Sep 30, 2025
Takes the hassle out of servicing and MOT
Living in a small town, getting my car in for its MOT and service has always been a bit of a challenge. As someone with limited mobility, walking any...
L
Lynn
trustpilot.com
Sep 30, 2025
The garage wanted to take £660 for…
The garage wanted to take £660 for repairs. The person who collected and delivered my car wanted to charge me £450. The total cost from my regular mec...
Conclusion
Reviewers most commonly praise Fixter for its convenience: easy online booking, app usage and collection/drop‑off logistics. Communication and status updates are frequently noted as strengths. Value opinions are mixed—some customers report competitive MOT pricing, while others describe high repair quotes or felt pressured to accept additional work. A minority of reviews also report specific workmanship or follow‑up issues. Prospective customers should compare quoted repair prices, check the partner garage details, and confirm any recommended work in writing before authorising repairs.