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We Collect & Analyse Reviews

Fixter
Experiences & Reviews

Fixter is a UK-based online marketplace and booking platform for car servicing and MOTs. The service connects motorists with local garages, allowing users to book work through a central app or website and to arrange collection and delivery by partner technicians. Fixter positions itself as a broker and logistics coordinator rather than a single repair garage, listing prices and managing booking, payment and drop‑off/pick‑up logistics across its network.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 90%
Latest Review 14d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviewers describe punctual, professional servicing and efficient collection/delivery; a small number report poor outcomes or unnecessary work.

Share
27%
Strong
💰

Value for money

Reviews split: several users report competitive or reasonable charges, while multiple reviewers cite high repair quotes or unwanted upsells.

Share
10%
Mixed

User experience

Many reviews praise the app and easy booking flow, and highlight convenient pick‑up/drop‑off and simple payment through the platform.

Share
15%
Strong
🔧

Product quality

Some customers report good workmanship and successful repairs; others say suggested repairs were unnecessary or that specific issues were not addressed.

Share
8%
Mixed
📞

Communication

Frequent positive mentions of timely updates and informative texts; a minority of reviews report inconsistent or poor communication.

Share
12%
Strong

Overall experience

Overall impressions are predominantly positive, centred on convenience and service; a few reviews describe stress from pricing or repair disputes.

Share
27%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

m
mr aj vilela
trustpilot.com Sep 30, 2025

Not worth it,the place FlashFit in…

Not worth it,the place FlashFit in Birmingham they don't have even a main line they use a mobile phone to call customers he took 1h and 45 minutes for...

S
Serghei Melnic MS_IDEEA
trustpilot.com Sep 30, 2025

Pick up and droop off best choice

Great service! The staff was friendly, professional...

i
ignacio calumarte
trustpilot.com Sep 30, 2025

Very easy to book - Great service and price

Very easy to book, great service, there was a slight issue and...

P
Pont
trustpilot.com Sep 30, 2025

MOT was very convenient, car picked up and dropped off and minor issues dealt with prior to putting it through MOT

MOT was very convenient, car picked up and dropped off and minor...

M
Manojkumar
trustpilot.com Sep 30, 2025

All Good Service

...

P
Paul Harfield
trustpilot.com Sep 30, 2025

Convenient but avoid unecesary upsell

Love the service and the convenience but don't love the recommended additions once the car hits the garage. Recommended nearly £500 of flushes and flu...

H
Holly
trustpilot.com Sep 30, 2025

Very impressed

Quick service with very good results, easy handover for delivery service, k...

E
Evelyn
trustpilot.com Sep 30, 2025

Good service from start to finish

Very good service collected my card they did the service and MOT and delivered my car back in...

M
Maribel Castro Villamar
trustpilot.com Sep 30, 2025

Excellent work

...

D
David Allen
trustpilot.com Sep 30, 2025

Competitive MOT

This was an MOT carried out very punctually and professionally f...

c
customer Tina
trustpilot.com Sep 30, 2025

My car was picked up as arranged on…

My car was picked up as arranged on time. The driver was respectful and helpful. I was informed about what is happening with my car and th...

J
Jo H
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, and super co...

M
Mrs Elliott
trustpilot.com Sep 30, 2025

Even though there were delays I was…

Even though there were delays I was constantly kept informe...

F
Fais Karma
trustpilot.com Sep 30, 2025

Great quick and efficient

...

C
CHPM
trustpilot.com Sep 30, 2025

As usual-brilliant service without any…

As usual-brilliant ser...

G
Gary Isaacs
trustpilot.com Sep 30, 2025

Excellent communication and superb…

Excellent communication and superb val...

C
Cesar Buzzola
trustpilot.com Sep 30, 2025

Trustful and reliable service 5 stars!

Trustful and reliab...

t
tim bradbury
trustpilot.com Sep 30, 2025

Bit lacking on communication either to…

Bit lacking on communication either to cust...

B
Brett
trustpilot.com Sep 30, 2025

Takes the hassle out of servicing and MOT

Living in a small town, getting my car in for its MOT and service has always been a bit of a challenge. As someone with limited mobility, walking any...

L
Lynn
trustpilot.com Sep 30, 2025

The garage wanted to take £660 for…

The garage wanted to take £660 for repairs. The person who collected and delivered my car wanted to charge me £450. The total cost from my regular mec...

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Conclusion

Reviewers most commonly praise Fixter for its convenience: easy online booking, app usage and collection/drop‑off logistics. Communication and status updates are frequently noted as strengths. Value opinions are mixed—some customers report competitive MOT pricing, while others describe high repair quotes or felt pressured to accept additional work. A minority of reviews also report specific workmanship or follow‑up issues. Prospective customers should compare quoted repair prices, check the partner garage details, and confirm any recommended work in writing before authorising repairs.