Reviews are split between smooth logistics and major problems. Many people mention easy booking, quick pickups, and polite staff. Others report repairs left unfinished, damage after garage work, and missing items. Several customers also describe unexpected price rises and billing disputes.
Examples from available reviews (Sep 2024 – Mar 2026).
App and collection service made MOT and servicing hassle-free.
“Using the Fixter app completely changed the game.”
Consistently brilliant service without any issues.
“As usual-brilliant service without any issues”
Timing belt fitted incorrectly, causing further problems and disputed workmanship.
“timing belt have not been fit and timed correctly and dodgy tensioners were used.”
Card charged £120 more than authorised and Fixter failed to refund.
“my card had been charged £120 more than what I had authorised!”
Many reviews mention on-time collections, quick turnaround, and polite drivers. Others describe missed pickups, vehicles moved without approval, and damage during recovery.
Some customers point to competitive prices, cheaper MOTs, and clear, fair quotes. Others report quotes rising suddenly, card charges made without approval, and pressure to agree to expensive add-ons.
People often praise the app and online booking for being simple and fast. A smaller but recurring complaint involves last-minute garage swaps and scheduling delays that make the process harder.
Many negative reviews describe faults that were not fixed, wrong repairs, and cars returned dirty. Reports include oil leaks left unresolved, warning lights still on, fitting mistakes, and personal items said to be stolen.
Positive feedback highlights regular text updates, clear requests for approval, and quick fixes from customer service. Other reviews describe promises not kept, no return calls, and slow or unhelpful support.
Reviews show a clear split: some customers consistently get smooth logistics, while others report severe problems. The same contrast runs through service, repair quality, and billing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Paid to fix oil leak but issue persisted and communication was poor.
“When the vehicle was returned, it was still leaking oil immediately.”
App worked well, garages close and staff polite and professional.
“The app functions well and the recommended garages were close to me.”
Long-term user praises service options and competitive pricing.
“Their service is excellent - different car service options (inc MoT), their choice of garage, etc..”
Pick up/drop off service was easy with friendly drivers.
“Great service, easy, well informed and great friendly drivers when using pick up/drop off service.”
Booking was swift and easy at a fair price.
“Swift and easy to book at a fair price”
Car was picked up on time and returned promptly.
“Car picked up on time and delivered back as soon as the service was done”
Brake pads fitted with minimal fuss, garage change added delay.
“Only thing that dropped a point was the change of garage 24 hours before”
Convenient collection service with clear updates and approval requests.
“Very friendly and safe.”
Garage changed but close replacement found and work perfectly completed.
“everything was perfectly done and all information provided was given in a way very easy to read and understand”
Car was collected, serviced and returned easily and reasonably priced.
“My car was collected and returned after the service, so easy and reasonably priced.”
Collector arrived on time and service was quick and efficient.
“Arrived to collect vehicle on time. Quick efficient amazing service.”
Reviewer received constant text updates throughout the process.
“constant texts telling me how everything was proceeding.”
Customer service quickly resolved invoice issue with helpful updates.
“Money from the customer service team was extremely quick to resolve the issue.”
Car was picked up on time and returned earlier than expected.
“Very good service car picked up on time and delivered earlier”
Pickup was missed and no timely callback or arrival occurred.
“No one has called back and no one has arrived to pick up the car.”
Excellent communication and competitive price for timing belt replacement.
“Excellent experience, great communication from Fixter right from picking the car up to dropping it off.”
Reviewer says they had a good experience.
“Good experience”
Car collected, MOT completed and returned with updates.
“Collected my car at 10am completed the mot and had it delivered back to my home by 2pm”
Collector provided excellent service but garage recommended unnecessary work.
“Cost from garage was reasonable though they did ‘recommend’ further work on some things”
Quick pick up and drop off service was excellent and useful.
“Good quick service the pick up drop of service was amazing and very useful”
ABS warning remained but vehicle was still passed on MOT.
“The ABS warning light remains on the dashboard.”
Car returned filthy with industrial dirt and paint damage.
“This valeting company said they had never seen a car so badly covered in this light creamy grit.”
Mobile mechanic's advice was inaccurate and car later failed to start.
“Next day my car wouldn't start.”
Price increased significantly from booking quote without satisfactory explanation.
“My quote was 89.95 when I booked they came back and said it would now be 139.95”
Garage failed MOT and reported issues after a long wait.
“he took 1h and 45 minutes for a Mot to tell me that Fail”
Friendly professional staff provided quick and great service.
“Great service!”
Booking was very easy and agent resolved an issue proactively.
“Very easy to book, great service, there was a slight issue and the fixter agent resolved this pro-actively.”
Convenient MOT with collection, drop-off and minor issues resolved.
“MOT was very convenient, car picked up and dropped off and minor issues discussed and dealt with prior to putting it through MOT.”
Reviewer states the service was all good.
“All Good Service”
Service convenient but garages recommended unnecessary and costly extras.
“Recommended nearly £500 of flushes and fluid changes all of which I declined.”
Quick service with regular updates and easy handover.
“kept updated about what was going on throughout the day.”
Collected, serviced and returned car with reasonable charges.
“Very good service collected my card they did the service and MOT and delivered my car back in the evening.”
Reviewer reports excellent work and satisfaction.
“Excellent work”
Punctual professional MOT at half the typical cost.
“This was an MOT carried out very punctually and professionally for half the cost charged by other garages.”
Car collected on time but reported damaged mirror was not fixed.
“I told them about a damaged side mirror in the comment and nothing was done about it.”
Service was excellent and very convenient according to reviewer.
“Excellent service, and super convenient!”
Despite delays reviewer was kept informed and recommends them.
“Even though there were delays I was constantly kept informed.”
Service was great, quick and efficient.
“Great quick and efficient”
Consistently brilliant service without any issues.
“As usual-brilliant service without any issues”
Excellent communication and superb value, process made simple.
“Excellent communication and superb value Couldn’t have been made more simple”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fixter runs an online platform that links UK car owners with vetted local garages. Customers use the app or website to book MOTs, routine servicing, and repairs, with upfront quotes and scheduling. Fixter organises vehicle collection and delivery through partner recovery or courier teams and takes payment online. The garage partners do the mechanical work, while Fixter handles the booking process and customer communications.