Reviews are split between smooth logistics and major problems. Many people mention easy booking, quick pickups, and polite staff. Others report repairs left unfinished, damage after garage work, and missing items. Several customers also describe unexpected price rises and billing disputes.
Examples from available reviews (Sep 2024 – Mar 2026).
App and collection service made MOT and servicing hassle-free.
“Using the Fixter app completely changed the game.”
Consistently brilliant service without any issues.
“As usual-brilliant service without any issues”
Timing belt fitted incorrectly, causing further problems and disputed workmanship.
“timing belt have not been fit and timed correctly and dodgy tensioners were used.”
Card charged £120 more than authorised and Fixter failed to refund.
“my card had been charged £120 more than what I had authorised!”
Many reviews mention on-time collections, quick turnaround, and polite drivers. Others describe missed pickups, vehicles moved without approval, and damage during recovery.
Some customers point to competitive prices, cheaper MOTs, and clear, fair quotes. Others report quotes rising suddenly, card charges made without approval, and pressure to agree to expensive add-ons.
People often praise the app and online booking for being simple and fast. A smaller but recurring complaint involves last-minute garage swaps and scheduling delays that make the process harder.
Many negative reviews describe faults that were not fixed, wrong repairs, and cars returned dirty. Reports include oil leaks left unresolved, warning lights still on, fitting mistakes, and personal items said to be stolen.
Positive feedback highlights regular text updates, clear requests for approval, and quick fixes from customer service. Other reviews describe promises not kept, no return calls, and slow or unhelpful support.
Reviews show a clear split: some customers consistently get smooth logistics, while others report severe problems. The same contrast runs through service, repair quality, and billing.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Reviewer found the service trustworthy and reliable.
“Trustful and reliable service 5 stars!”
Communication was lacking but overall service was great.
“Bit lacking on communication either to customer or internally.”
App and collection service made MOT and servicing hassle-free.
“Using the Fixter app completely changed the game.”
Reviewer says Fixter quoted far higher than regular mechanic, causing stress.
“The garage wanted to take £660 for repairs.”
Personal items were stolen while the car was in assigned garage's care.
“personal items were stolen from my car — including expensive sunglasses”
Reviewer reports very poor service and refers to other reviews.
“Very poor service from Fixter, please see reviews already uploaded to other review sites.”
Timing belt fitted incorrectly, causing further problems and disputed workmanship.
“timing belt have not been fit and timed correctly and dodgy tensioners were used.”
Repeated booking changes and lack of collection prevented MOT completion.
“Fixtr have messed me around and I’ve had to go elsewhere”
Charged far more than local quotes and pressured into unnecessary repairs.
“We’ve just been ripped off by Fixter”
Approved garage charged for no work and refused refund.
“didn't even do any work on my car and they charged me for it”
Customer service was awful and not worth the time.
“Customer service is awful, don’t waste your time”
Wrong assessment, unauthorised transfer, vehicle damaged and no responsibility.
“Recovery team damage the vehicle and now Fixter Is not taking responsibility.”
Quoted price doubled and garage couldn't honour Fixter's quote.
“but upon confirmation, the price doubled”
Promises of same-day return broken with repeated no-calls and delays.
“At no point was there any sense that anyone cared”
Card charged £120 more than authorised and Fixter failed to refund.
“my card had been charged £120 more than what I had authorised!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fixter runs an online platform that links UK car owners with vetted local garages. Customers use the app or website to book MOTs, routine servicing, and repairs, with upfront quotes and scheduling. Fixter organises vehicle collection and delivery through partner recovery or courier teams and takes payment online. The garage partners do the mechanical work, while Fixter handles the booking process and customer communications.