Reviewers often mention helpful, polite branch staff and quick fulfilment for both in-store and online orders. Many praise the easy-to-navigate website and competitive prices. A repeated issue is incorrect or ill-fitting parts, along with delivery problems. Several customers also describe refunds or cancellations that stalled because communication broke down.
Examples from available reviews (Sep 2006 – Mar 2026).
Store had good stock of parts and provided quick delivery.
“Good stock of parts and amazing quick delivery”
Battery was delivered upside down by the delivery partner Evri.
“My car battery was delivered upside down.”
Ordered turbo but received wrong part three times and went elsewhere.
“sent wrong one three times in row”
Refund not received two weeks after store confirmed return.
“I returned the items back in to store and received an email on 30th January 2026 to say the return has been received and the refund is being processed.”
Many reviews describe friendly, knowledgeable branch staff and quick click-and-collect. Several customers say staff went beyond the basics, such as carrying heavy items to cars or fixing missing-item errors straight away. Delivery experiences differ, with repeated reports of missed or delayed fulfilment.
Many reviewers point to competitive prices and clear savings versus other retailers. A few mention unexpected charges or pricing errors that were not honoured at checkout. Complaints about overpriced workshop work appear, but less often.
Several customers say the website is clear and easy for finding parts and placing orders. Others report that registration-based results suggested parts that did not fit, leading to extra fitting labour or returns. These part-selection problems show up repeatedly across reviews.
Many accounts mention goods arriving well packaged and parts that held up well. Repeated negatives include receiving the wrong item, getting incorrect parts across multiple deliveries, and occasional failures that led to warranty disputes. Warranty refusals appear, but less often than wrong-part issues.
Some customers highlight clear delivery-driver updates and timely in-store notifications. Others describe orders being cancelled or refunded without explanation, plus slow refunds after in-store returns. A small number mention the company contacting them directly to sort out posted complaints.
Feedback is sharply split: many five-star stories describe helpful branches and smooth orders, while many one-star reviews focus on wrong parts, late deliveries, and refunds that were not resolved. This divide shows up in both branch visits and online purchases, leading to very different experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · resellerratings.com (7) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer says managers in Chadderton, Oldham do not listen.
“Very bad mangers don't listen in chadderton Oldham”
ECPS Group was unreliable with missing and wrong items across orders.
“Unreliable/ Dishonest/ Unethical/ Deceptive sales tactics.”
Euro Car Parts is an excellent car parts supplier that I would recommend to anyone looking for quality parts at affordable prices. The website is easy to use, and ordering online was a breeze. The best thing about Euro Car Parts is their FREE UK delivery service; it made my shopping experience even more pleasant.
I had purchased some brake pads and oil filters from them recently, and I received everything in just two days. Everything was packed neatly with no damage whatsoever. The brake pads fit perfectly into my car, which definitely improves the braking system’s overall performance.
What's great about Euro Car Parts? Their catalogue has almost every part you need for your vehicle regardless of make or model, making them a one-stop-shop for all your needs related to car replacement parts. Another advantage of buying from this seller besides fast delivery and a broad selection of various auto products is there wide network across the country so local pickup can be very convenient should you prefer it.
All in all, I am impressed with my purchase and will definitely use Euro Car Parts again whenever needed!
Purchased headlights were faulty with poor projection and condensation, causing extra costs.
“the projection of the lights were not correct - would most likely fail an MOT”
Order contained wrong-brand parts, customer service was slow and refund delayed.
“All the parts were from wrong manufacturer brands, for a wrong car brand.”
Company emailed the reviewer and they are discussing a resolution; review to be removed.
“Daniel from Euro Car Parts actually emailed me not long after the review been posted.”
Reviewer was charged $50 shipping without explanation and did not receive item or refund.
“They charged my credit card $50 without my knowledge for shipping a $40 item”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Euro Car Parts is a UK distributor of automotive parts and accessories. It supplies components for cars, vans, and light commercial vehicles, including batteries, brake parts, filters, and electrical items. The company runs a national branch network alongside an ecommerce platform serving trade and retail customers. It sells branded and aftermarket parts, offers vehicle-registration part-finding tools, and provides standard warranty and returns processes.