Reviewers often mention helpful, polite branch staff and quick fulfilment for both in-store and online orders. Many praise the easy-to-navigate website and competitive prices. A repeated issue is incorrect or ill-fitting parts, along with delivery problems. Several customers also describe refunds or cancellations that stalled because communication broke down.
Examples from available reviews (Sep 2006 – Mar 2026).
Store had good stock of parts and provided quick delivery.
“Good stock of parts and amazing quick delivery”
Battery was delivered upside down by the delivery partner Evri.
“My car battery was delivered upside down.”
Ordered turbo but received wrong part three times and went elsewhere.
“sent wrong one three times in row”
Refund not received two weeks after store confirmed return.
“I returned the items back in to store and received an email on 30th January 2026 to say the return has been received and the refund is being processed.”
Many reviews describe friendly, knowledgeable branch staff and quick click-and-collect. Several customers say staff went beyond the basics, such as carrying heavy items to cars or fixing missing-item errors straight away. Delivery experiences differ, with repeated reports of missed or delayed fulfilment.
Many reviewers point to competitive prices and clear savings versus other retailers. A few mention unexpected charges or pricing errors that were not honoured at checkout. Complaints about overpriced workshop work appear, but less often.
Several customers say the website is clear and easy for finding parts and placing orders. Others report that registration-based results suggested parts that did not fit, leading to extra fitting labour or returns. These part-selection problems show up repeatedly across reviews.
Many accounts mention goods arriving well packaged and parts that held up well. Repeated negatives include receiving the wrong item, getting incorrect parts across multiple deliveries, and occasional failures that led to warranty disputes. Warranty refusals appear, but less often than wrong-part issues.
Some customers highlight clear delivery-driver updates and timely in-store notifications. Others describe orders being cancelled or refunded without explanation, plus slow refunds after in-store returns. A small number mention the company contacting them directly to sort out posted complaints.
Feedback is sharply split: many five-star stories describe helpful branches and smooth orders, while many one-star reviews focus on wrong parts, late deliveries, and refunds that were not resolved. This divide shows up in both branch visits and online purchases, leading to very different experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (19) · resellerratings.com (7) · Reviews (1) · Quotes shortened · As of: March 2026
Order cancelled without notification and Euro Car Parts would not honour price.
“they refused to honour the price paid and only offered a E25 voucher as "goodwill".”
Parts shown for the vehicle registration did not fit, refund denied.
“When the website asks for your registration, then proceeds to show you parts that should fit your vehicle”
Parts did not fit despite registering vehicle and no full refund offered.
“they still wont offer a full refund and i'm left out of pocket”
Annie resolved a delayed and incomplete order quickly and professionally.
“Annie was absolutely brilliant.”
Depot staff member Annie resolved a delayed delivery and missing items quickly.
“she was absolutely brilliant.”
Easy online process and good communication from the delivery driver.
“Easy to use online and excellent communication from Keith the delivery driver.”
Website easy to use and delivery driver communicated well.
“Easy to use online and excellent communication from Keith the delivery driver.”
Ordered a turbocharger but received the wrong part three times.
“Ordered a turbo charger for a bmw sent wrong one three times in row”
Ordered turbo but received wrong part three times and went elsewhere.
“sent wrong one three times in row”
Ordered brake pads by registration but received the wrong size.
“I ordered and payed from brake pads and when the mechanic come to fit them rong size”
Ordered brake pads matching reg number but received wrong size and poor branch service.
“when the mechanic come to fit them rong size”
Promised delivery date missed and order later cancelled by the customer.
“Delievry date was 02/02/2026 and today is 09/02/2026”
Delivery missed and customer cancelled order after many calls.
“Delievry date was 02/02/2026 and today is 09/02/2026”
Staff are friendly, knowledgeable, and consistently provide good service.
“Friendly, knowledgeable and always good service.”
Staff friendly, knowledgeable, and consistently provide good service.
“Friendly, knowledgeable and always good service.”
Reviewer appreciates the service and consistent product quality.
“I like the service and the quality of their products keeps me going.”
Reviewer likes the service and product quality keeps them returning.
“I like the service and the quality of their products keeps me going.”
Reviewer criticises the company's uncontrolled system.
“Such an uncontrolled system”
Reviewer describes the system as uncontrolled.
“Such an uncontrolled system”
Customer pleased with fair price and good service.
“Good price good service”
Customer reports not receiving their order.
“I haven’t revived my order!”
Paid for next-day delivery but parcel still not arrived.
“Terrible delivery service paid for part”
Company refused to honour warranty on tools under 12 months.
“Do not buy tools from euro car parts as they will not stand the warranty on your items”
Battery replacement under warranty was handled pleasantly by staff.
“Replacing a battery under warranty was such a pleasant experience”
Injector failed after 16 months and warranty claim was refused.
“Bought an Enzo injector which failed after just 16 months.”
Supplier sent the wrong-sized part, discovered during repair.
“the part that was supplied to me ended up being the wrong size”
Customer found the website easy and delivery very quick.
“Very quick delivery and easy website”
Staff at Penzance helped with an urgent battery and saved money.
“Saved £35 on Halfords price!”
Reviewer praises excellent and helpful in-store service.
“Excellent service from helpful staff 😃👍🏼”
Customer describes the experience as quick and easy.
“Quick and easy”
Delivery not received in promised time and staff called lazy.
“Very lazy staff from Leeds”
Ordered online with clear updates and smooth in-store collection.
“Ordered online, great communication updates.”
Reviewer praises very fast delivery and good quality items.
“Super fast delivery, top notch items.”
Store staff were knowledgeable and provided excellent service and pricing.
“Great service and great price”
Reviewer commends the company's excellent and rapid business ethics.
“Excellent and rapid business ethics,thankyou”
Website made identifying the correct part easy and pickup staff helpful.
“The website is clear and easy to use”
Goods arrived in good order and were well packaged.
“Goods received in good order, and well packaged.”
Paid for next-day delivery but parcel was returned and contact failed.
“Paid for next Day delivery normally DPD delivers them Not this time”
Reviewer reports many incorrect parts supplied and will stop buying.
“%70 of that parts always are wrong”
Workshop charged much higher prices and provided unreliable, dishonest service.
“totally unreliable, Dishonest, lazy and more of a Scam Syndicate operating”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Euro Car Parts is a UK distributor of automotive parts and accessories. It supplies components for cars, vans, and light commercial vehicles, including batteries, brake parts, filters, and electrical items. The company runs a national branch network alongside an ecommerce platform serving trade and retail customers. It sells branded and aftermarket parts, offers vehicle-registration part-finding tools, and provides standard warranty and returns processes.