Reviews split into two very different experiences. Many customers praise the quick online booking and low prices. Many others report being refused at pickup, losing refunds, or facing large, undisclosed credit holds at collection. Complaints also often mention dirty cars and poor supplier conduct.
Examples from available reviews (Feb 2023 – Mar 2026).
They refused to provide the booked car and withheld a refund for months.
“No Car, No Refund”
Pushy supplier demanded large security hold or extra insurance; refused hire.
“includes taking £1000 off your credit card as damage waiver”
Booking process was easy and affordable.
“Easy process and cheap”
The car was filthy and smelled strongly of cigarette smoke.
“The car stunk of cigarette smoke”
Reviews repeatedly mention rentals being refused at pickup or cancelled without refunds. Several customers say suppliers demanded large security holds or pushed extra insurance, and EasyCar did not get refunds processed. Some reviews describe friendly, efficient staff, but these appear less often.
Some reviewers point to competitive prices and a satisfactory vehicle allocation. Others describe surprise charges, extra rental days added, and fees they say were hidden, which lowered the sense of value.
Many users describe the online booking as simple and fast, with competitive pricing. A few mention app check-in failures and occasional mobile issues that interfered with pickup.
Many comments describe cars arriving dirty, smelling of cigarette smoke, damaged, or with mechanical problems. Fewer reviews say the vehicle was bigger or better than expected.
A common theme is weak follow-up on complaints and slow or absent replies about refunds. Reviewers also mention misleading pickup location details and aggressive in-person selling by local agents.
Feedback swings between smooth, low-cost rentals and serious breakdowns at pickup or after return. Most negative reviews focus on missing refunds and suppliers refusing rentals, while positive ones centre on easy booking and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
EasyCar booked a lower car class and refused to refund the difference.
“Easycar will not refund the difference”
Good value and professional service provided.
“Value for money, very professional service”
Rented car was wrong, dirty and damaged; refund promise rejected.
“it was dirty and damaged.”
EasyCar ignored refund requests after supplier cancelled the booking.
“will systematically ignore you.”
EasyCar website is easy and efficient, reviewer dislikes Goldcar.
“Easycar website are a fantastic website to use, very easy and efficient.”
Local agent used aggressive, misleading tactics to sell extra insurance.
“He lied and told us we had no insurance (basic insurance was included)”
Pricing competitive and staff were helpful.
“Very competitive very helpful”
Good value with prompt pickup and drop-off procedures.
“Excellent value and prompt pickup and drop off processes.”
EasyCar booking and pickup were good, but return was slow and fault-finding.
“The process with easyCar was brilliant.”
Company refused refund after supplier denied pickup, causing holiday disruption.
“Scammed me out of 140 pounds”
Key 'n' go pickup quick but app check-in failed on iPhone.
“Only real issue was with the app check-in where it refused to work on iPhone”
Service was good and staff were informative and efficient.
“Good service, efficient.staff were informative.”
Friendly staff provided reliable and efficient service.
“Friendly welcoming staff. Reliable and efficient service.”
EasyCar was acceptable but the actual car provider performed poorly.
“Easy car fine, car provider not so”
Reviewer describes the service as efficient.
“efficient a”
Long waits and the car was dirty with mechanical problems.
“Car was extremely dirty on the inside”
Partner car hire company was disorganised, apart from returns.
“The car hire company they used were awful.”
Booking was simple; insurance claim processed smoothly and paid out.
“the whole process was simple and straightforward.”
Good price and efficient, well-trained staff at collection and drop-off.
“Very good price and efficient well trained staff both at collection and drop off.”
EasyCar refuses legitimate refund and ignores customer communications.
“Legitimate refund refused ongoing!”
I recently used easyCar to rent a vehicle for my family vacation, and I have nothing but positive things to say about the experience. From start to finish, using their online platform was incredibly simple and user-friendly.
I found that their prices were very competitive compared to other car rental agencies, both in terms of daily rates as well as any additional fees or insurance options. Additionally, they offer rentals in over 160 countries worldwide which made it extremely convenient since we were traveling abroad.
The pickup process was also quick and efficient. We arrived at the rental location and our car was waiting for us - no long check-in process required! The representative who helped us out was friendly and informative without being pushy about upselling anything.
Throughout our trip, we didn't experience any issues with the vehicle itself. It ran smoothly and had all of the necessary features we needed for a comfortable ride.
Overall, I would highly recommend easyCar based on my positive customer experience with them. Their affordable prices combined with an effortless booking process make them stand out above other car rental companies.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
easyCar is an online car rental broker that lists deals from local and international suppliers. Customers use the website or app to compare prices, pick a vehicle class, and book. easyCar takes payment and sells optional insurance during booking. It arranges airport pickups and returns and links customers with partner car hire firms.