Reviews show easyCar’s booking site and pricing are often praised for simplicity and competitiveness, and some customers report smooth collections and prompt claims payouts. However, a consistent set of reviews describe problems that arise at partner suppliers: wrong vehicle allocations, dirty or mechanically faulty cars, pushy desk agents and lengthy waits. There are repeated complaints about refunds and customer support responsiveness when a supplier cancels or a booking goes wrong, so buyers expecting guaranteed on‑site outcomes may face risk. Consumers should check the named supplier before booking, read refund and excess insurance terms, keep supplier cancellation proofs, and consider buying or comparing excess insurance separately to reduce potential disputes.
Examples from available reviews (Feb 2023 – Feb 2026).
Nice & easy process using easyCar for car hire, I would absolutely recommend using easyCar - We hired a car through easyCar and the whole process was simple and straightforward. They offered a large selection of hire vehicles with various car...
Easycar booked wrong car - Booked a particular car for use in the USA. Avis said that Easycar's car code was for a lower sector of car. So needed the car that I had booked to pa...
Legitimate refund refused ongoing! Despite leaving a terrible review on trust pilot we are still not getting the attention of easycar for a t...
Waited 40 mins to be picked up from the airport then waited another 30 mins at the desk. Car was extremely dirty on the insi...
Many reviewers report fast, helpful pickups and staff, while a sizable group describe long waits, pushy supplier agents and failures at collection.
Several customers cite competitive pricing and good deals, but others report unexpected charges, paid upgrades and unresolved refund disputes.
Booking and website are frequently described as simple and efficient; a few users experienced app or check‑in problems requiring alternate devices.
A number of reviews describe wrong allocations, dirty or damaged cars and mechanical problems; positive vehicle reports are less common.
Multiple reviewers report ignored refund requests, slow or unhelpful responses and difficulty contacting support; some note friendly on‑site staff or smooth claim handling.
Experiences range from straightforward, low‑cost hires with smooth claims to cases with denied refunds, wrong cars or supplier issues that ruined trips.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Really poor and crooked service. Daylight robbery. - Really poor. Be very wary about using easy car/ uber. In Seville we got taken from the airport to an off airport area, all paperwork is filled in then...
Really poor and crooked service. Daylight robbery. - Really poor. Be very wary about using easy car/ uber. In Seville we got taken from the airport to an off airport area, all paperwork is filled in then...
Very poor service, no taxi, no...
Very poor service, no taxi, no...
The worst rental car company I have ever used. the day of the pick-up nobody was there not able to collect the car. Went the next day in the morning,...
The worst rental car company I have ever used. the day of the pick-up nobody was there not able to collect the car. Went the next day in the morning,...
Terrible, do not use easycar! - Terrible, booked car hire via easycar using my American Express. When I turned up in Jersey today I was told I could not have my car because they did...
Terrible, do not use easycar! - Terrible, booked car hire via easycar using my American Express. When I turned up in Jersey today I was told I could not have my car because they did...
Easycar reply to negative review was a sham - I submitted a negative review on December 6 when a booking with easycar resulted in no car being provided and no refund (failing to provide refunds is...
Easycar reply to negative review was a sham - I submitted a negative review on December 6 when a booking with easycar resulted in no car being provided and no refund (failing to provide refunds is...
Be cautious - I booked after receiving a marketing email advertising 20% off and completed the booking and payment with no issues. Shortly afterwards, I was contact...
Be cautious - I booked after receiving a marketing email advertising 20% off and completed the booking and payment with no issues. Shortly afterwards, I was contact...
Easy process and cheap - ...
Easy process and cheap - ...
They lie about car rental company locations... - In Queenstown New Zealand they advertise their car rental supplier Scotties as being an in terminal pick up location but Scotties themsel...
They lie about car rental company locations... - In Queenstown New Zealand they advertise their car rental supplier Scotties as being an in terminal pick up location but Scotties themsel...
Competitive price, pickup waiting, first in...
Competitive price, pickup waiting, first in...
AVOID AT ALL COSTS!!!! We hired a car with Hertz in Menorca through easyCar when booking our flights. The pickup went fine and the car was good. When...
AVOID AT ALL COSTS!!!! We hired a car with Hertz in Menorca through easyCar when booking our flights. The pickup went fine and the car was good. When...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
easyCar is an online car-hire booking platform that sells reservations provided and fulfilled by third‑party local suppliers. The service typically bundles supplier choices, booking confirmation and optional excess insurance or add‑ons, with digital check‑in options in some markets. Customers hire vehicles through easyCar’s booking interface but collect and return cars with partner suppliers, so supplier terms and on‑site practices can differ from the booking experience.