Reviews split into two very different experiences. Many customers praise the quick online booking and low prices. Many others report being refused at pickup, losing refunds, or facing large, undisclosed credit holds at collection. Complaints also often mention dirty cars and poor supplier conduct.
Examples from available reviews (Feb 2023 – Mar 2026).
They refused to provide the booked car and withheld a refund for months.
“No Car, No Refund”
Pushy supplier demanded large security hold or extra insurance; refused hire.
“includes taking £1000 off your credit card as damage waiver”
Booking process was easy and affordable.
“Easy process and cheap”
The car was filthy and smelled strongly of cigarette smoke.
“The car stunk of cigarette smoke”
Reviews repeatedly mention rentals being refused at pickup or cancelled without refunds. Several customers say suppliers demanded large security holds or pushed extra insurance, and EasyCar did not get refunds processed. Some reviews describe friendly, efficient staff, but these appear less often.
Some reviewers point to competitive prices and a satisfactory vehicle allocation. Others describe surprise charges, extra rental days added, and fees they say were hidden, which lowered the sense of value.
Many users describe the online booking as simple and fast, with competitive pricing. A few mention app check-in failures and occasional mobile issues that interfered with pickup.
Many comments describe cars arriving dirty, smelling of cigarette smoke, damaged, or with mechanical problems. Fewer reviews say the vehicle was bigger or better than expected.
A common theme is weak follow-up on complaints and slow or absent replies about refunds. Reviewers also mention misleading pickup location details and aggressive in-person selling by local agents.
Feedback swings between smooth, low-cost rentals and serious breakdowns at pickup or after return. Most negative reviews focus on missing refunds and suppliers refusing rentals, while positive ones centre on easy booking and helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Pushy supplier demanded large security hold or extra insurance; refused hire.
“includes taking £1000 off your credit card as damage waiver”
Pushy supplier demanded large security hold or extra insurance; refused hire.
“includes taking £1000 off your credit card as damage waiver”
No transfer provided and poor communication, reviewer will not use again.
“no taxi, no communication”
No transfer provided and poor communication, reviewer will not use again.
“no taxi, no communication”
No staff at pickup, booking cancelled and no refund provided.
“the day of the pick-up nobody was there not able to collect the car.”
No staff at pickup, booking cancelled and no refund provided.
“the day of the pick-up nobody was there not able to collect the car.”
Car denied due to American Express not accepted; refund refused.
“they did not accept American Express”
Car denied due to American Express not accepted; refund refused.
“they did not accept American Express”
Company promised to investigate but failed to follow up on complaint.
“Deyaa's response was clearly a sham.”
Company promised to investigate but failed to follow up on complaint.
“Deyaa's response was clearly a sham.”
Confirmed discount booking cancelled and reoffered at higher price; poor service.
“This feels like a complete bait-and-switch.”
Confirmed discount booking cancelled and reoffered at higher price; poor service.
“This feels like a complete bait-and-switch.”
Booking process was easy and affordable.
“Easy process and cheap”
Booking process was easy and affordable.
“Easy process and cheap”
Supplier pickup location was falsely advertised as in-terminal.
“they advertise their car rental supplier Scotties as being an in terminal pick up location”
Supplier pickup location was falsely advertised as in-terminal.
“they advertise their car rental supplier Scotties as being an in terminal pick up location”
Competitive price and obtained the desired car despite some waiting.
“Competitive price, pickup waiting, first in so waiting and the car was what we wanted.”
Competitive price and obtained the desired car despite some waiting.
“Competitive price, pickup waiting, first in so waiting and the car was what we wanted.”
Returned car on time but charged extra day; easyCar refused to resolve.
“A week later I noticed a charge on my credit card for Hertz I wasn’t expecting.”
Returned car on time but charged extra day; easyCar refused to resolve.
“A week later I noticed a charge on my credit card for Hertz I wasn’t expecting.”
Car smelled of cigarette smoke and was unclean with ash present.
“The car stunk of cigarette smoke”
The car was filthy and smelled strongly of cigarette smoke.
“The car stunk of cigarette smoke”
Booking easy and correctly priced, but car was in poor condition.
“car not in a good condition.”
Booking was easy and price fair, but car was in poor condition.
“car not in a good condition.”
Supplier provided unsafe vehicle and EasyCar refused insurance refund.
“vehicle provided was unsafe to drive”
Wrong pickup address, unsafe vehicle provided, and refund refused for insurance.
“Easycar refused to refund the insurance we bought from them”
Booking refused due to security check and refund repeatedly delayed.
“No Car, No Refund”
They refused to provide the booked car and withheld a refund for months.
“No Car, No Refund”
Great service and decent value; car met needs perfectly.
“Great service and decent value for money. Car was excellent and met our needs perfectly”
Great service, good value and an excellent car met needs.
“Great service and decent value for money.”
Booking was simple and prices competitive.
“Simple to book and competitive pricing”
Booking was simple and pricing was competitive.
“Simple to book and competitive pricing”
Company refused refunds in extreme circumstances; do not trust partners.
“Refused to refund anything even in extreme circumstances.”
They refused to refund anything even under extreme circumstances.
“Refused to refund anything even in extreme circumstances.”
Booking required undisclosed large credit deposit and refund was refused.
“SCAM COMPANY – FALSE ADVERTISING, HIDDEN FEES, REFUSES REFUNDS, AND LIES TO CUSTOMERS”
Alleges misleading advertising, hidden fees, and refusal to refund payments.
“SCAM COMPANY – FALSE ADVERTISING, HIDDEN FEES, REFUSES REFUNDS”
Company still owes refund of around £75 and closed the case repeatedly.
“they still owe my daughter her money back from July”
They owe my daughter about £75 and keep closing her case without refund.
“they still owe my daughter her money back from July”
Car was larger and better than expected.
“Bigger & better car than I expected”
The hired car was larger and better than expected.
“Bigger & better car than I expected”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
easyCar is an online car rental broker that lists deals from local and international suppliers. Customers use the website or app to compare prices, pick a vehicle class, and book. easyCar takes payment and sells optional insurance during booking. It arranges airport pickups and returns and links customers with partner car hire firms.