Reviews Analysed
21
We Collect & Analyse Reviews
easyCar
Experiences & Reviews
easyCar is an online car-hire booking platform that sells reservations provided and fulfilled by third‑party local suppliers. The service typically bundles supplier choices, booking confirmation and optional excess insurance or add‑ons, with digital check‑in options in some markets. Customers hire vehicles through easyCar’s booking interface but collect and return cars with partner suppliers, so supplier terms and on‑site practices can differ from the booking experience.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
17d
Overall Rating
3.5
Our Analysis
🎯
Service quality
Many reviewers report fast, helpful pickups and staff, while a sizable group describe long waits, pushy supplier agents and failures at collection.
Share
Mixed
24%
💰
Value for money
Several customers cite competitive pricing and good deals, but others report unexpected charges, paid upgrades and unresolved refund disputes.
Share
Mixed
16%
⚡
User experience
Booking and website are frequently described as simple and efficient; a few users experienced app or check‑in problems requiring alternate devices.
Share
Strong
7%
🔧
Product quality
A number of reviews describe wrong allocations, dirty or damaged cars and mechanical problems; positive vehicle reports are less common.
Share
Weak
12%
📞
Communication
Multiple reviewers report ignored refund requests, slow or unhelpful responses and difficulty contacting support; some note friendly on‑site staff or smooth claim handling.
Share
Weak
16%
⭐
Overall experience
Experiences range from straightforward, low‑cost hires with smooth claims to cases with denied refunds, wrong cars or supplier issues that ruined trips.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Nice & easy process using easyCar for car hire, I would absolutely recommend using easyCar
"We hired a car through easyCar and the whole process was simple and straightforward. They offered a large selection of hire vehicles with various car..."
Gary
Trustpilot
Sep 30, 2025
Featured for: Smooth booking and claim process
Easycar booked wrong car
"Booked a particular car for use in the USA. Avis said that Easycar's car code was for a lower sector of car. So needed the car that I had booked to pa..."
Merlin Milner
Trustpilot
Sep 30, 2025
Featured for: Wrong car; refused refund
Legitimate refund refused ongoing
"Legitimate refund refused ongoing! Despite leaving a terrible review on trust pilot we are still not getting the attention of easycar for a t..."
Rebecca Morrow
Trustpilot
Sep 30, 2025
Featured for: Refund refused; repeated contact attempts
Waited 40 mins to be picked up from the…
"Waited 40 mins to be picked up from the airport then waited another 30 mins at the desk. Car was extremely dirty on the insi..."
CT Customer
Trustpilot
Sep 30, 2025
Featured for: Dirty and mechanically faulty vehicle
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Merlin Milner
trustpilot.com
Sep 30, 2025
Easycar booked wrong car
Booked a particular car for use in the USA. Avis said that Easycar's car code was for a lower sector of car. So needed the car that I had booked to pa...
O
Olayinka Oduwole
trustpilot.com
Sep 30, 2025
Value for money
Value for money, very...
S
Sunny Miah
trustpilot.com
Sep 30, 2025
Don’t book
“union” via Easy for Zante and paid extra. When I arrived at Union Car Rental, they gave me a car I didn’t even request (not a Ford), and it was dirty...
J
Justin Houlihan
trustpilot.com
Sep 30, 2025
EasyCar ignore legitimate refund request
I prepaid for car hire through EasyCar. When I arrived at the car hire location (Sixt) I was informed there was no automatic car available and thus th...
S
Simon
trustpilot.com
Sep 30, 2025
Easycar website are a fantastic website…
Easycar website are a fantastic website to use, very easy and efficient...
A
Alan Ward
trustpilot.com
Sep 30, 2025
Choose carefully!
The search service was good but the company providing the rental… The person signing us in for the car was incredibly pushy trying to sell the extra i...
I
IAN WILLIS
trustpilot.com
Sep 30, 2025
Very competitive very helpful
...
J
John Newton
trustpilot.com
Sep 30, 2025
Excellent value
Excellent value and prompt p...
D
Darren
trustpilot.com
Sep 30, 2025
EasyCar were great, Alamo not so great
The process with easyCar was brilliant. Great choice and excellent price. The collection of the car from Alamo was great. The process was easy, we had...
W
Wes
trustpilot.com
Sep 30, 2025
Took 147 pounds for no vehicle or service
Scammed me out of 140 pounds even though I tried countless times to get into contact with you and green Motion that I had left my credit card back in...
K
K Farndon
trustpilot.com
Sep 30, 2025
Key n go quick but app needs improvements
Key n go pick up was very quick once I worked out where the machines were. Only real issue was w...
M
Mr Bhupinder.Singh
trustpilot.com
Sep 30, 2025
Great car and good rental
Good service, efficient...
C
CT Customer
trustpilot.com
Sep 30, 2025
Reliable and efficient service
Friendly welcoming staff. Re...
A
Andy Miller
trustpilot.com
Sep 30, 2025
Ibiza Sept 25
Easy car fine, ca...
P
Phil
trustpilot.com
Sep 30, 2025
Easycar / Thrifty Skiathos rental - excellent service
...
C
CT Customer
trustpilot.com
Sep 30, 2025
Waited 40 mins to be picked up from the…
Waited 40 mins to be picked up from the airport then waited another 30 mins at the desk. Car was extremely dirty on the insi...
s
steven
trustpilot.com
Sep 30, 2025
The car hire company they used were…awful !
The car hire company they used were awful. No or...
G
Gary
trustpilot.com
Sep 30, 2025
Nice & easy process using easyCar for car hire, I would absolutely recommend using easyCar
We hired a car through easyCar and the whole process was simple and straightforward. They offered a large selection of hire vehicles with various car...
I
Ian Evans
trustpilot.com
Sep 30, 2025
Excellent service
Very good price and efficient well train...
R
Rebecca Morrow
trustpilot.com
Sep 30, 2025
Legitimate refund refused ongoing
Legitimate refund refused ongoing! Despite leaving a terrible review on trust pilot we are still not getting the attention of easycar for a t...
Conclusion
Reviews show easyCar’s booking site and pricing are often praised for simplicity and competitiveness, and some customers report smooth collections and prompt claims payouts. However, a consistent set of reviews describe problems that arise at partner suppliers: wrong vehicle allocations, dirty or mechanically faulty cars, pushy desk agents and lengthy waits. There are repeated complaints about refunds and customer support responsiveness when a supplier cancels or a booking goes wrong, so buyers expecting guaranteed on‑site outcomes may face risk. Consumers should check the named supplier before booking, read refund and excess insurance terms, keep supplier cancellation proofs, and consider buying or comparing excess insurance separately to reduce potential disputes.