Many reviewers describe a simple, fast booking process and a clear display of extras. Many also mention low prices and deals gathered from multiple suppliers. Several reviews point to quick, helpful staff responses, including fast refunds or confirmations. A smaller group reports major problems such as no car on arrival, checkout payment errors, and poor customer service.
Examples from available reviews (Nov 2021 – Mar 2026).
Booking process was very easy, clear, and excellent value.
“Very easy booking process. All very clear and great value.”
No car was available on arrival and no replacement was found.
“DiscoverCars did not find me a replacement.”
Could not pay for the rental using multiple payment methods.
“Couldn't pay for rent, tried gpay, credit card number, and nothing”
The reviewer experienced very poor customer service and repeated issues.
“some of the most pathetic, awful customer service in the entire industry.”
Several reviews say staff handled issues quickly and stayed friendly. Examples include a damage refund processed the same day and a phone call that fixed booking details. A minority describe repeated problems and sharply criticise customer support.
Many reviews point to lower prices and better deals than competitors. Users often call the offers cheap, economical, or the best they could find across sites. Value comes up repeatedly in high-rated reviews.
Numerous reviewers say the site is easy to use, with quick booking and smooth navigation. Others report serious pickup problems, including no car available and no replacement offered. Reviews split between seamless bookings and a smaller number of trips derailed by major failures.
Very few reviews discuss the platform itself beyond booking and price. One review calls the site an excellent car-hire booking resource. These reviews do not include repeated comments about vehicle condition.
Some reviews mention prompt, proactive contact, such as confirmation calls after email requests. A few also praise clear explanations of extras during booking. Complaints about communication appear less often but include reports of unhelpful or poor customer support.
Most feedback is positive about booking ease and value. Several reviews describe major negative incidents, which account for most low-star ratings. The overall picture highlights strong pricing and usability, alongside isolated but severe service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Booking process was very easy, clear, and excellent value.
“Very easy booking process. All very clear and great value.”
Service was economical and professional.
“Economic and professional”
Platform was easy to use.
“EASY TO UUSE”
Car chosen became unavailable after postponing pickup, forcing pricier replacement.
“the car I chose was no longer available !!!”
Staff member called quickly and confirmed the requested pickup time.
“Just an hour after my mail Arne called me to confirm that he changed the pickup time as requested.”
It was easy to book.
“Easy to book.”
The booking process was pretty easy.
“Pretty easy”
Booking was easy and great.
“Bookink was easy! Great!”
Service was easy and economical.
“EASY AND ECONOMIC”
Platform was easy and staff resolved a mistyped email quickly.
“Denis, from Discover was of great help”
Reviewer complains about too many advertisements.
“Más publicidades !”
They are happy to rent a car from the site.
“We are happy to rent car from this site.”
Reviewer had a good experience.
“good experience”
Reviewer says they are happy.
“We are happy”
Booking was quick and easy.
“Quick and easy”
Booking was easy and quick.
“Easy and Quick”
Reviewer calls it an excellent car hire booking site.
“Excellent car hire booking site”
Process was easy and friendly.
“easy and friendly”
Reviewer calls it a super offer.
“Super Angebot”
No car was available on arrival and no replacement was found.
“DiscoverCars did not find me a replacement.”
Good deal and booking, but lacks frequent renter field.
“GREAT DEAL AND GOOD BOOKING EXPERIENCE.”
Booking was very easy and quick.
“Very easy and quick.”
Reviewer says the experience was okay and very good.
“Ok wery good”
Company handled a damage claim quickly and refunded the full amount.
“Sent it and got approval for the whole sum the very next day.”
Rental booking was easy and inexpensive.
“Easy and cheap”
Reviewer thanks them and says it was grate.
“thanks it was grate”
Reviewer says they are very happy.
“i am very happy”
Booking was easy, fast, with complete explanations.
“Easy and fast and complete explanations”
Found the best deals from different websites.
“Best deals from different web sites”
It was easy to find the required service.
“Easy to find a service you need”
Reviewer reports receiving great service.
“Great Service received”
Booking was easy, cheaper than competitors, and great service.
“cheaper than the competition”
Reviewer states that everything is good.
“Everything is good”
Reviewer had a horrible experience.
“Horrible experience”
It was very easy to make an order.
“very easy to make an order”
The whole process went smoothly for the reviewer.
“Everything goes smoothly”
Booking was easy and extras were clearly explained.
“The ease of booking was great, and all the extras were clearly explained.”
Could not pay for the rental using multiple payment methods.
“Couldn't pay for rent, tried gpay, credit card number, and nothing”
Booking was quick and easy.
“Quick and easy”
Website was simple and easy to navigate.
“Website was pretty simple and easy to navigate through.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DiscoverCars is an online platform for searching and booking car rentals. It compares offers from international and local suppliers and shows vehicle categories, rental terms, and price details. Customers can book cars, choose extras, and review supplier policies before confirming. The platform also offers online booking management and customer contact options, including email and phone support.