Customer feedback in these reviews most often praises DiscoverCars for easy, fast booking and competitive pricing, with many users reporting a smooth online experience. Several reviews also describe good on‑site supplier service and quick handling of damage claims when they occurred. However, a minority of reviewers report significant problems, notably payment or checkout failures and longer complaints about customer care. Prospective customers should compare supplier policies, verify accepted payment methods before booking and keep documentation for any damage claims. Checking the specific supplier terms and optional coverage at checkout can help reduce risk.
Examples from available reviews (Nov 2021 – Oct 2025).
Highly recommended - Easy to book, cheaper than the competition and brillia...
Couldn't pay for rent, tried gpay...
car rental - DiscoverCars has a pretty average reputation when it comes to customer care. If you're going to be shopping for a car with them, you better be prepared to call them a few times if things go wrong. Unfortunately, this site is also home to some of the most pathetic, awful customer service in the entire industry. For years customer complaints against the company have piled up like snow against a drift fence waiting for Discover Cars to clean up its act. But it's time to throw away your broom and face the fact that Discover isn't going to make the grade..
.
Several reviewers praised quick, friendly on‑site service and fast claim handling; a small number described poor customer care in longer negative reports.
Multiple reviewers highlighted competitive pricing and good deals, noting bookings were cheaper than competitors and offering perceived strong value.
Most reviewers described booking and website navigation as quick, easy and straightforward; a few reported payment failures or isolated checkout problems.
Very few reviews mentioned vehicle condition; one noted wheel damage but also described prompt claim resolution, so data on car quality is limited.
Several reviewers said extras and coverage were clearly explained and that providers responded quickly; sample size is small so experiences vary.
Overall impressions skew positive: many users reported smooth bookings and good service, though a minority left strongly negative reviews.
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: October 2025
GREAT DEAL AND GOOD BOOKING EXPERIENCE. Need a p...
Very easy and quick. - ...
Wery good - ...
Had a great experience with service - Hiring a car online was clear amd easy, we took extended coverage and there was wheel damage on the car. The company responded to our claim quickly, t...
Easy and cheap - ...
i like your sevuce - ...
happy - ...
Easy and fast and complete explanations
Fast and easy - Best deals from d...
Easy to find a service you need
Great Service received - ...
Highly recommended - Easy to book, cheaper than the competition and brillia...
Everything is good - ...
Horrible experience - ...
very easy to make an order - ...
Everything goes smoothly - ...
The ease of booking was great, and a...
Couldn't pay for rent, tried gpay...
Quick and easy - ...
Easy!! - Website was pretty simple a...
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DiscoverCars is an online car rental comparison and booking platform that aggregates offers from multiple rental suppliers. The site presents prices, optional coverages and supplier policies so consumers can compare and book vehicles across many locations worldwide. DiscoverCars itself is a marketplace and typically facilitates reservations with third‑party rental providers rather than operating a fleet.