DiscoverCars (22 reviews)

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  • 2.2
    Ordering
  • 2.2
    Service
  • 2.4
    Pricing
  • 2.2
    Delivery
Overall
2.2

DiscoverCars

How much does it cost to rent a car in the city where you are right now? Or, who offers the cheapest car rental service? These and other considerations might fill your mind whenever you need to check out car rental deals. Oftentimes, you have issues like hidden-fee tactics to contend with. Or, there might be hidden clauses in the company policies that you would rather not have anything to do with. Whatever be the case, DiscoverCars is a brand that claims to be able and ready to help its clients and prospects in solving such problems. We suggest you read honest customer reviews of DiscoverCars here before visiting their website.

About DiscoverCars
DiscoverCars is a service that offers to help clients in finding the best deals in car rental offers. Trading as Discover Car Hire Ltd, the company was established and registered in the UK in 2013. They assert to provide a platform that allows customers to search for available rental cars and be able to compare prices and other attached factors. The DiscoverCars website displays several awards plaques to show off their credentials in the car rental business. The awards include two from World Travel Awards which apparently named DiscoverCars as "the World's Leading Car Rental Booking Website/App" in 2020. They also claim to have earned the Silver in the 2020 Magellan Awards.

Products, and Services of DiscoverCars
DiscoverCars claims to help clients in 145 countries to get the best deals from up to 500 car rental service providers. Some of the more popular service providers listed by the company are Hertz, Enterprise, Axis, Alamo, Budget, and Europcar. Apart from renowned international names like these, they are also connected to local providers in many countries of the world. DiscoverCars claims to stand out by making car rental services transparent. “This does not only mean that customers can get the cheapest available offers but also provide a platform that enables customers to get such related important pieces of information as to how each service is generally rated and all the costs involved without any hidden fees (even taxes are included in the quoted prices)” – a statement from the company’s website argued. DiscoverCars says that they also help with information on important company policies of each car rental brand. For instance, helping clients to know how much mileage is included in their rental or each company's fuel policies can help to stop clients from incurring unexpected charges. The company further insinuates that they take customer service extra seriously. For instance, they claim to operate a 24/7 multilingual customer service delivered in 17 languages.

Compliments, Complaints, and Tips for DiscoverCars
We would like to hear from you concerning your recent experience with DiscoverCars. Were you satisfied with their quality of service delivery? For instance, did you get a great deal through them? Or, what was their customer service like? Apart from your honest reviews, we are also open to any useful suggestions, tips, or feedback for the company.

Reviews, complaints & experiences

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DiscoverCars - All reviews
  • Laurette
    24-11-2021

    car rental

    DiscoverCars has a pretty average reputation when it comes to customer care. If you're going to be shopping for a car with them, you better be prepared to call them a few times if things go wrong. Unfortunately, this site is also home to some of the most pathetic, awful customer service in the entire industry. For years customer complaints against the company have piled up like snow against a drift fence waiting for Discover Cars to clean up its act. But it's time to throw away your broom and face the fact that Discover isn't going to make the grade..

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    Overall
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  • Discover Cars
    02-02-2023

    Dear Laurette, We apologize for any inconvenience. Our support team works 24/7 to help customers when they need it most. We would like to investigate your case to better understand what happened to your reservation, but for that we need your reservation number, DC xxxxxxx. Send us a message to reviews@discovercars.com and we'll help you out. Thank you for your message, it will help us to improve our services. Bruno Fernandes Community Marketing Manager

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