Customer feedback is mixed: many reviewers praise the app, simple sign‑up and friendly customer service when managing ISAs and savings plans. At the same time, several users report frustrating website and login problems, difficulties adding money and limited phone availability. Product comments are generally positive about savings products and 'pots', but a notable minority have reported fund losses and questioned fees. If you are considering Scottish Friendly, weigh ease of mobile use and reported good service against the UX and fund concerns highlighted in reviews; monitor fund performance and confirm support options before committing.
Examples from available reviews (Sep 2025 – Feb 2026).
Used the app to day to restart monthly investments which I’d paused. Eas...
“Used the app to day to restart monthly investments which I’d paused. Eas...”
This is the worst user experience I have come across in financial services. Awful log on, can’t just add a top up and I have fed...
“This is the worst user experience I have come across in financial services. Awful log on, can’t just add a top up and I have fed...”
Almost half a year with them. I used various funds, all labeled "minimal risk," and every single one went into the negative. Meanwh...
“Almost half a year with them. I used various funds, all labeled "minimal risk," and every single one went into the negative. Meanwh...”
Love the different pots offered, I love the customer service te...
“Love the different pots offered, I love the customer service te...”
Customers report both supportive, friendly service for savings plans and rigid or unhelpful interactions; some telephone availability issues are noted.
Several reviewers cite confidence in long-term investing and success, while a smaller number raise concerns about fund losses and ongoing fees.
Many users praise the app and straightforward sign-up; a significant group report login errors, complex flows and problems adding one‑off payments.
Product feedback is generally positive about ISAs, savings plans and 'pots', though isolated reports highlight fund losses or changes to funds.
Some reviewers highlight quick, clear replies and helpful information; others report limited opening hours, closed phone lines and curt staff interactions.
Overall impressions vary: many customers describe smooth saving experiences and helpful service, while others emphasise poor website usability and fund concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Scottish Friendly is a UK-based mutual savings and life assurance provider that offers ISAs, savings plans and investment products through online and mobile channels. The firm distributes retail savings and investment products aimed at consumers seeking regular savings, ISAs and longer-term investment plans. Information seekers often look for product types (ISAs, savings plans), customer-service experience, digital access and fund performance when researching Scottish Friendly.