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We Collect & Analyse Reviews

Scottish Friendly
Experiences & Reviews

Scottish Friendly is a UK-based mutual savings and life assurance provider that offers ISAs, savings plans and investment products through online and mobile channels. The firm distributes retail savings and investment products aimed at consumers seeking regular savings, ISAs and longer-term investment plans. Information seekers often look for product types (ISAs, savings plans), customer-service experience, digital access and fund performance when researching Scottish Friendly.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 19d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Customers report both supportive, friendly service for savings plans and rigid or unhelpful interactions; some telephone availability issues are noted.

Share
12%
Mixed
💰

Value for money

Several reviewers cite confidence in long-term investing and success, while a smaller number raise concerns about fund losses and ongoing fees.

Share
7%
Strong
⚡

User experience

Many users praise the app and straightforward sign-up; a significant group report login errors, complex flows and problems adding one‑off payments.

Share
25%
Mixed
🔧

Product quality

Product feedback is generally positive about ISAs, savings plans and 'pots', though isolated reports highlight fund losses or changes to funds.

Share
12%
Strong
📞

Communication

Some reviewers highlight quick, clear replies and helpful information; others report limited opening hours, closed phone lines and curt staff interactions.

Share
12%
Mixed
⭐

Overall experience

Overall impressions vary: many customers describe smooth saving experiences and helpful service, while others emphasise poor website usability and fund concerns.

Share
33%
Mixed

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

I
Iris Wyatt
trustpilot.com Sep 30, 2025

I had your ISA a few years ago it was a…

I had your ISA a few years ago it was a v...

J
Joanne
trustpilot.com Sep 30, 2025

Another insurance company you are Nosy…

Another insurance company you are Nosy gets and are only open Monday...

T
Taylor Kennedy
trustpilot.com Sep 30, 2025

reply good and it’s not confusing

reply good and i...

B
Benjamin Nicholls
trustpilot.com Sep 30, 2025

Smooth and simple process from start to…

Smooth and simple process from sta...

J
Joanne Stevenson
trustpilot.com Sep 30, 2025

5 year investment savings plan

I have just taken a 5 year savings plan out with this company. The service i h...

R
Rebecca
trustpilot.com Sep 30, 2025

Love Scottish friendly.

Used the app to day to restart monthly investments which I’d paused. Eas...

J
Jo Edwards
trustpilot.com Sep 30, 2025

This is the worst user experience I…

This is the worst user experience I have come across in financial services. Awful log on, can’t just add a top up and I have fed...

C
Customer
trustpilot.com Sep 30, 2025

I logged in to simply add a one off…

I logged in to simply add a one off payment and had to go th...

R
Rakx
trustpilot.com Sep 30, 2025

Love the different pots offered and ease of viewing online

Love the different pots offered, I love the customer service te...

K
Karyn
trustpilot.com Sep 30, 2025

Ridiculously rigid. You’re better off going elsewhere.

Never experienced a site as infuriating and frustrating as this one. You need a username, dob, password AND a memorable word just to enter the account...

I
Isaac Edwards-Joshi
trustpilot.com Sep 30, 2025

Really easy to set up my daughter's…

Really easy to set up my daughter's trust fund ISA account. Looking f...

D
Derek Finan
trustpilot.com Sep 30, 2025

Find the app excellent to track my…

Find the app excellent...

D
Dave Lee
trustpilot.com Sep 30, 2025

5 stars for the fund 0 star for website.…

I will give my review 5 stars and would recommend to anyone. But and it's a big but why is the Scottish Friendly fund prices so out of date today Sept...

O
Oleksandr
trustpilot.com Sep 30, 2025

Almost half a year with them

Almost half a year with them. I used various funds, all labeled "minimal risk," and every single one went into the negative. Meanwh...

S
Stephen Jamieson
trustpilot.com Sep 30, 2025

Easy to navigate around the app

Easy to navigat...

B
Billy H
trustpilot.com Sep 30, 2025

Not the greatest customer service

Not the best customer service, I called to update my bank account to make a withdrawal from my ISA and was asked to send a bank statement to prove my...

C
Customer Janet east
trustpilot.com Sep 30, 2025

Registering for saving

Very simple. Very quick. Took me 2 m...

G
Graham
trustpilot.com Sep 30, 2025

further investment offer

as an existing customer I am ver...

Q
Quadri Amoo
trustpilot.com Sep 30, 2025

So good to understand

...

J
Judy McNeill
trustpilot.com Sep 30, 2025

Good information

Good information. Easy to...

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Conclusion

Customer feedback is mixed: many reviewers praise the app, simple sign‑up and friendly customer service when managing ISAs and savings plans. At the same time, several users report frustrating website and login problems, difficulties adding money and limited phone availability. Product comments are generally positive about savings products and 'pots', but a notable minority have reported fund losses and questioned fees. If you are considering Scottish Friendly, weigh ease of mobile use and reported good service against the UX and fund concerns highlighted in reviews; monitor fund performance and confirm support options before committing.