Customers often mention fast international transfers and clear savings from competitive exchange rates. Many say the website and app are easy to use, and they praise phone support and dedicated account managers. Some reviews describe sudden account closures, missing funds, or transfers arriving short. That mix of smooth speed and occasional serious mistakes creates sharply different experiences.
Examples from available reviews (Sep 2025 – Mar 2026).
They offer good rates and are consistently fast and reliable.
“+They have good rates and are always fast and reliable.”
Service is easy and reviewer is a long-term customer.
“XE makes it easy, I've been a customer for years.”
Account was closed after one transfer without explanation, leaving reviewer distrustful.
“made one transfer and then my account was closed for no specific reason what so ever”
Application deducted funds but recipient did not receive the international transfer.
“When making international transfers, the application deducts the money from the account, but the recipient does not receive the money.”
Many reviewers describe efficient processing and fast deposits. Some reports describe failed or incorrect transfers, including money taken out but not received, or amounts arriving short. These reports are less common, but they strongly affect trust.
Several reviews point to competitive exchange rates, flat fees, and no hidden charges. Some long-term customers ask for better loyalty pricing. Positive comments about value show up repeatedly across favorable reviews.
Users often praise a simple online process and an app that’s easy to use. Many reviewers say transfers are quick and reliable. A few comments mention confusing written instructions, which phone support cleared up.
Several reviews describe secure bank-to-bank transfers that finish quickly. Only a small number of reviews talk about product-level quality, but those that do are consistently positive. The sample shows no repeated product defects.
Account managers and phone support get frequent praise for quick replies and clear guidance. Other reports mention no follow-up and email instructions filled with jargon. Communication comes across as mixed, with strong one-to-one support alongside a few breakdowns.
Many reviewers describe smooth, trustworthy service and years of use. A smaller set reports sudden account closures or transfer failures that were not resolved, leading to high dissatisfaction. Overall, routine use looks mostly positive, with a few high-impact exceptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Account manager maintained constant contact and was very helpful.
“Constant contact with account manager who was very helpful throughout the entire transaction.”
Reviewer experienced no follow-up contact.
“No follow up”
They offer good rates and are consistently fast and reliable.
“+They have good rates and are always fast and reliable.”
Bank transfers are secured and fast.
“Secured and fast bank transfer.”
Transfer was very quick and hassle-free.
“very quick transfer, hassel free”
Everything worked with minor hitches resolved and good communication.
“Everything worked as expected, minor hitches were overcome.”
Account was closed after one transfer without explanation, leaving reviewer distrustful.
“made one transfer and then my account was closed for no specific reason what so ever”
Consistently great and efficient service; long-term customer since 2015.
“Always great and efficient to deal with.”
Transfers had no hidden fees and arrived in recipient's account straightaway.
“no hidden fee , and no fee to transfer money”
Excellent exchange rates and a simple app, better than other dealers.
“Excellent rate of exchange.”
Very simple and straightforward process to transfer money.
“It is very simple and straightforward to transfer money.”
Application deducted funds but recipient did not receive the international transfer.
“When making international transfers, the application deducts the money from the account, but the recipient does not receive the money.”
Service is fast and efficient according to reviewer.
“Fast and efficient”
Everything works simply and efficiently with competitive rates.
“All works simply and efficiently, with competitive rates”
Confusing emailed instructions, but phone experts reassured and guided the reviewer.
“Your instructions often use jargon which to the lay person is not familiar.”
Easy app, speedy reliable transfers and good rates; long-term customer.
“Money transfers are speedy and reliable and the rates are good.”
Flat $4 fee and full amount delivered, saving over $16 versus PayPal.
“They charge a flat $4 fee and the amount sent is the amount that arrives”
Service is very quick and easy to understand; reviewer uses it regularly.
“Very quick and easy to understand.”
Fast, easy to understand service with good exchange rates.
“Fast, easy to understand, good exchange rate”
Service is convenient, straightforward and trustworthy.
“Convenient, straightforward, trustworthy”
Processing is efficient but recipient's funds may be delayed or incorrect.
“Processing very efficient,real time access to funds not always correct”
Quick and easy to use with comparatively high exchange rates.
“Quick and easy to use.”
Service settled down and is working fast.
“Settled down now. Working fast”
Reviewer reports a very good exchange rate.
“Very Good exchange rate”
Transfer delayed and arrived short by 200 baht without prior notice.
“I received 200 baht less than sent.”
Service is simple to use with good rates and fast transfers.
“So simple to use. Good exchange rates and money always arrives quickly.”
Service does what it is supposed to do easily.
“Do what it is suppose to do easily”
Reviewer describes XE as awesome.
“Awesome Xe.”
Easy to use with fast transfers and good exchange rates.
“Easy to use, fast transfer and good rates.”
Service is quick and easy and telephone support was excellent.
“the response and help was excellent .”
Transaction completed correctly and XE resolved a mistake same day.
“XE sorted it out for me within the same day.”
Service is easy and reviewer is a long-term customer.
“XE makes it easy, I've been a customer for years.”
The reviewer's query was resolved.
“My query resolves”
Transfers were surprisingly fast and exchange rates very favourable.
“the exchange rate is always very favourable.”
The service is easy and straightforward to use.
“Easy and straightforward to use”
Long-term user with no problems and continuous improvements.
“Never had a problem, only improvements over the years.”
Fast and reliable, but existing customers want better exchange rates.
“Fast and reliable .i didn t give 5 because you should give better rates for existing clients and not for new people .”
Transfer was smooth, hassle-free, and had a great rate.
“Smooth hassle free transfer and a great rate.”
Reviewer is very happy; transfers were surprisingly fast.
“Surprisingly fast transfers.”
Great service with speedy deposit of funds.
“Great service and speedy deposit of funds.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
HiFX offers foreign exchange and international money transfer services for personal and business customers. It provides online currency conversion tools and bank-to-bank payment transfers. For larger or more complex transactions, customers can use dedicated account managers and phone support. HiFX posts exchange-rate quotes and lets users send transfers in several major currencies through its online platform.