Reviews Analysed
28
We Collect & Analyse Reviews
HiFX
Experiences & Reviews
HiFX is a foreign exchange and international money transfer service that enables consumers and businesses to send money across currencies. The provider typically offers online bank-to-bank transfers, exchange-rate quoting tools and customer support for transfers. People searching for HiFX commonly compare its fees, delivered exchange rates and transfer speed with those of banks and other remittance platforms.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Most reviewers describe fast, reliable transfers and efficient processing; a few report delays or discrepancies at the receiving bank or intermediary.
Share
Strong
23%
💰
Value for money
Many customers highlight competitive or good exchange rates compared with alternatives, while a small group complain about specific rate outcomes or loyalty pricing.
Share
Strong
12%
⚡
User experience
Users commonly report a simple, quick interface and straightforward transfers; most feedback emphasises ease of use and speedy transactions.
Share
Strong
28%
🔧
Product quality
Reviews do not provide direct commentary on product build or technical durability, so there is insufficient evidence to assess product quality.
Share
Mixed
0%
📞
Communication
Several reviewers praise prompt, effective support and problem resolution; a smaller number report a lack of advance notice about fees or shortfalls.
Share
Mixed
6%
⭐
Overall experience
Overall impressions are largely positive: customers note quick transfers, acceptable rates and responsive support, though isolated poor experiences occur.
Share
Strong
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 28 verified reviews (February 2023 – September 2025).
The money has still not arrived
"The money has still not arrived. Update: I did finally receive the transfer. The transfer was to Thailand and I received 200 baht less than sent. Was..."
HB
Trustpilot
Sep 30, 2025
Featured for: Negative: delayed transfer, unexpected deduction
Processing very efficient,real time…
"Processing very efficient,real time access to funds not alw..."
Christopher
Trustpilot
Sep 30, 2025
Featured for: Mixed: fast processing, receiving issues
The transaction went exactly as I hoped.
"The transaction went exactly as it should have done. I made a mistake but XE s..."
John (in France)
Trustpilot
Sep 30, 2025
Featured for: Resolved: same-day support success
Excellent service
"So simple to use. Good exchange rat..."
linda greed
Trustpilot
Sep 30, 2025
Featured for: Positive: simple, good rates, quick
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 28 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (8) · Quotes shortened · As of: September 2025
C
Christopher
trustpilot.com
Sep 30, 2025
Processing very efficient,real time…
Processing very efficient,real time access to funds not alw...
E
Eleanor
trustpilot.com
Sep 30, 2025
Quick and easy to use
Quick and easy to use. High ex...
R
Rodney
trustpilot.com
Sep 30, 2025
Settled down now
Settled down no...
A
Ankur
trustpilot.com
Sep 30, 2025
Very Good exchange rate
...
H
HB
trustpilot.com
Sep 30, 2025
The money has still not arrived
The money has still not arrived. Update: I did finally receive the transfer. The transfer was to Thailand and I received 200 baht less than sent. Was...
l
linda greed
trustpilot.com
Sep 30, 2025
Excellent service
So simple to use. Good exchange rat...
M
Marc
trustpilot.com
Sep 30, 2025
Do what it is suppose to do easily
Do what it is sup...
A
Abhishek Bagkar
trustpilot.com
Sep 30, 2025
Awesome Xe.
...
M
MO MCC
trustpilot.com
Sep 30, 2025
Easy to use
Easy to use, fast tra...
E
Embo
trustpilot.com
Sep 30, 2025
Quick and easy
Quick and easy , I also telephoned and...
J
John (in France)
trustpilot.com
Sep 30, 2025
The transaction went exactly as I hoped.
The transaction went exactly as it should have done. I made a mistake but XE s...
b
brodricj
trustpilot.com
Sep 30, 2025
XE makes it easy
XE makes it easy, I've b...
J
Jitendra
trustpilot.com
Sep 30, 2025
My query resolves
...
D
David
trustpilot.com
Sep 30, 2025
From the first time I used XE.com I was so surprised at the actual time it took to transfer funds. A couple of hours to days when using the Bank and, the exchange rate is always very favourable.
...
J
John Jackson
trustpilot.com
Sep 30, 2025
Easy and straightforward to use
Easy and straig...
M
Marija Milos
trustpilot.com
Sep 30, 2025
Fast and reliable
Have been using the for over a decade! Never h...
C
Claudio
trustpilot.com
Sep 30, 2025
Fast and reliable .i didn t give 5…
Fast and reliable .i didn t give 5 because you should give...
k
kevin
trustpilot.com
Sep 30, 2025
Smooth hassle free transfer and a great…
Smooth hassle free transfer and...
M
Martin
trustpilot.com
Sep 30, 2025
I'm very happy with the service
I'm very happy with the servic...
I
Ian F
trustpilot.com
Sep 30, 2025
Great service and speedy deposit of…
Great service and spe...
Conclusion
Reviewed feedback points to a service that generally delivers fast, easy-to-use international transfers and competitive exchange rates. Many customers report smooth transactions and effective customer support, with problems resolved quickly when they occur. Nevertheless, a minority of reviewers experienced delayed receipts, small unexpected deductions or a lack of pre-transfer notification. If you consider HiFX, check the landed amount before confirming, compare live rates and save transfer confirmations so you can contact support promptly if issues arise.