Reviews in this sample repeatedly highlight lowered onsite standards: many guests report reduced housekeeping, poorer food variety and missing in‑room amenities. Communication problems are commonly cited, including long phone waits, unresponsive online channels and difficulty with payments or cancellations. A number of reviewers note specific accessibility and convenience changes such as buffet/table‑service shifts, fewer staff for drinks service and late pool openings. There are still isolated positive comments about live entertainment and individual helpful staff members; however, the prevailing pattern in these reviews is concern about value and consistency. Prospective guests should verify cancellation and holiday‑protection terms, confirm included services (table service, activities) and check accessibility arrangements before booking.
Examples from available reviews (Dec 2022 – Feb 2026).
Had a luxurious adult-only stay with excellent entertainment and dining.
“adult-only experiences ensuring tranquility throughout your stay.”
Numerous cuts led to poor food and room standards; not value.
“certainly not value for money”
Couldn't reach staff by phone or online to cancel the break.
“I’m sitting here trying to cancel my warners break as my mother is unwell.”
Stunning location but poor room cleaning and unresponsive in-room phones.
“None of the phones worked in the room”
Reviews describe inconsistent frontline service: several guests report reduced housekeeping, mixed waiter attitudes and fewer staff-led table services, though some staff are praised.
Multiple reviews say prices have risen while services and inclusions were reduced, with added charges for activities and complaints about refunds or holding‑account policies.
Guests report changed on‑site routines that affect accessibility and convenience: buffet/table service changes, late pool openings, missing grab‑rails and luggage handling cuts.
Frequent comments flag declining room and food standards: skipped cleans, limited breakfast choices, poorer dinner options, smaller TVs and missing in‑room amenities.
Several reviewers describe difficulties contacting hotels or central teams: long phone waits, unresponsive chat, inconsistent information and problems with payment lines.
Most reviewers express disappointment with recent stays, citing service and quality declines; a minority still note good entertainment and individual helpful staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Staying during renovations felt poor value due to closed attractions and disruption.
“Place is a building site in many areas”
Hotel felt like a building site with attractions closed, poor experience.
“Place is a building site in many areas a number of attractions closed”
25% discount applied only to accommodation, not included meals, felt misleading.
“25% off but only gives £10 off per person”
Customer says advertised 25% off was misleading, excluding meals from discount.
“25% is only off the accommodation NOT THE MEALS”
Very limited menu with repeated, poorly cooked dishes and synthetic desserts.
“They have reduced the food choice and it is now very limited.”
Reviewer found food choices reduced and dishes badly cooked throughout stay.
“They have reduced the food choice and it is now very limited.”
Restaurant staff attitude and inconsistent service diminished the stay.
“had such a miserable & difficult manner”
Vegetarian options were poor and breakfast lacked freshly cooked choices.
“no opportunity to order freshly cooked food”
Buffet-style service and removed table service made access difficult for elderly.
“table service now virtually all (buffet style)”
Phone calls to the hotel went unanswered, causing long waits.
“nobody ever answers the phone”
Numerous cuts led to poor food and room standards; not value.
“certainly not value for money”
Room lacked shower grab rails and lifts were inadequate despite friendly staff.
“No grab rails in the shower”
Poor cleaning and self-service expectations reduced convenience and service quality.
“service your own rooms”
Couldn't reach staff by phone or online to cancel the break.
“I’m sitting here trying to cancel my warners break as my mother is unwell.”
Payment system failures and long waits prevented paying the holiday balance.
“Tried payment engine 3 times.”
Room service reduced, breakfast choice limited, and pool access unreliable.
“cleaned twice in four days”
Provided medical evidence but booking not refunded; customer service unhelpful.
“We provided a medical certificate”
Price increases have not been balanced by staffing or service improvements.
“service, staffing levels and the quality of visitor experience”
Staff gave inconsistent responses when adding guests; customer service disappointing.
“extremely disappointed with her attitude and poor customer service”
Promised services not provided and extra charges made the break less inclusive.
“You also have to pay extra for leisure activities”
Caller requests improved food quality and reinstatement of activities and policies.
“Improve the food quality”
Higher prices and reduced services left the stay poor value and frustrating.
“Prices are getting higher and services are getting less.”
Stunning location but poor room cleaning and unresponsive in-room phones.
“None of the phones worked in the room”
Always enjoyed my breaks at Warner.
“Always enjoyed my breaks at Warner.”
Rooms not cleaned properly and breakfast choices reduced, showing decline.
“rooms are not cleaned properly”
Refund policy holds money in an account; rebooking process is unfriendly.
“Warners do not do refunds”
Room was dirty, not serviced, and food options were reduced significantly.
“Our room was very dirty, cobwebs hanging from lights in bathroom”
Standards dropped slightly but holiday remained enjoyable and entertainment good.
“we still had a good holiday”
Chalet had rust, mould and damaged furniture; offered distant replacement chalet.
“bathroom full of rust and mould”
Reviewer says standards have slipped noticeably and booking by phone is harder.
“standards have slipped badly”
Chalet had mould, rust and damaged furniture; replacement room still flawed.
“room was full of mould, rust and very damaged old furniture”
Reviewer advises contacting the CEO because Warner's does not resolve problems.
“Contact their CEO, Paul Pomroy, at Head Office.”
Littlecote stay was excellent with friendly staff and great entertainment.
“Littlecote was wonderful”
Location and holiday were enjoyable though entertainment performers disappointed the reviewer.
“we didnt rate the singers from New Horizon”
Paid extra for a patio that went uncleaned; self-service measures frustrate.
“Then new cost saving one cleans one’s own room day after arrival”
Coeliac guest found buffet clearly labelled and with adequate gluten-free options.
“the buffet-style restaurant was great for me”
New self-service makes carrying food and drinks impractical for mobility aid users.
“The new totally self service at Gunton Hall is no good for anyone who has to use walking aids”
Standards declining with no room servicing and rising prices, guest reports illness.
“can't believe they don't service room first day”
I recently had the pleasure of staying at Warner Leisure Hotels and I must say, it was an incredible experience. The first thing that stood out to me was the stunning scenery surrounding the hotel; truly a sight for sore eyes!
The live entertainment provided by talented performers in each of their hotels is something I couldn't get enough of. It added such a vibrant energy to my stay and made each day even more exciting. And let's talk about the food - absolutely delicious! Fine dining options were available with plenty of variety so there was always something new to try.
What I appreciated most about Warner Leisure Hotels however, was that they pride themselves on providing adult-only experiences ensuring tranquility throughout your stay. This allowed me to relax completely without any outside distractions or disturbances.
Overall, I highly recommend Warner Leisure Hotels if you're looking for luxurious accommodations amidst breathtaking natural surroundings along with fantastic live entertainment shows and fine dining options just steps from your door.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Warner Leisure Hotels is a UK operator of adult-only country‑house and coastal short‑break hotels. The brand is known for offering live entertainment, on‑site dining and leisure facilities such as pools and spa services at individual properties across the UK. Consumers searching reviews typically look for information on food, accommodation standards, accessibility and customer service.