Several reviews mention poor room cleanliness, fewer on-site services, and disruptive renovation work. Complaints also repeat problems with unanswered calls and booking friction around payments, cancellations, and undisclosed charges. Some guests praise the entertainment, dining, and a small number of refurbished rooms. The dataset includes both very positive stays and many low-rated experiences.
Examples from available reviews (Dec 2022 – Mar 2026).
Customer says Warner's refused refund or alternative after bereavement cancellation.
“My Grandson died 3 days before our weekend visit to Corton”
Cleanliness and service declined and a norovirus outbreak ruined the weekend.
“succumbed to NOROVIRUS”
Website is messy and makes booking holidays virtually impossible.
“virtually impossible to book a holiday with you”
Littlecote stay was excellent with friendly staff and great entertainment.
“Littlecote was wonderful”
Customers often say the company refused refunds or rebooking even when they provided medical or bereavement evidence. Some describe staff pressure and hostile exchanges when trying to cancel or question charges. A smaller group praises the food and entertainment but still points to uneven front-of-house behaviour.
Many reviewers say higher prices have not come with matching staffing or service levels, leaving them feeling it was poor value. They also cite hidden extras and new charges for activities that used to be included. Positive remarks about value are less common and usually relate to specific breaks or offers.
Guests describe failed online bookings and long phone waits that stopped them cancelling or paying in time. New self-service and buffet setups are called impractical for mobility-aid users and older guests. A minority report smooth, enjoyable stays with no booking problems.
Complaints focus on dirty rooms, mould, stained carpets, and reduced room servicing during stays. Several guests mention renovation disruption and limited menus that made the facilities less enjoyable. Some reviews report successful refurbishments and good housekeeping at certain venues.
Reviewers repeatedly mention unanswered calls, slow email replies, and payment engine failures. They also criticise unclear advertising where discounts exclude meals or activities, leading to surprise charges on site. A few say they escalated to head office after local teams did not fix the issue.
Reviews split between guests who rate the entertainment, dining, and location highly and those who report poor cleanliness and service breakdowns. Many low scores focus on cancellations, refunds, and facility closures during renovations. High-scoring positive stays appear, but operational and service complaints are more common.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (58) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Staying during renovations felt poor value due to closed attractions and disruption.
“Place is a building site in many areas”
Hotel felt like a building site with attractions closed, poor experience.
“Place is a building site in many areas a number of attractions closed”
25% discount applied only to accommodation, not included meals, felt misleading.
“25% off but only gives £10 off per person”
Customer says advertised 25% off was misleading, excluding meals from discount.
“25% is only off the accommodation NOT THE MEALS”
Very limited menu with repeated, poorly cooked dishes and synthetic desserts.
“They have reduced the food choice and it is now very limited.”
Reviewer found food choices reduced and dishes badly cooked throughout stay.
“They have reduced the food choice and it is now very limited.”
Restaurant staff attitude and inconsistent service diminished the stay.
“had such a miserable & difficult manner”
Vegetarian options were poor and breakfast lacked freshly cooked choices.
“no opportunity to order freshly cooked food”
Buffet-style service and removed table service made access difficult for elderly.
“table service now virtually all (buffet style)”
Phone calls to the hotel went unanswered, causing long waits.
“nobody ever answers the phone”
Numerous cuts led to poor food and room standards; not value.
“certainly not value for money”
Room lacked shower grab rails and lifts were inadequate despite friendly staff.
“No grab rails in the shower”
Poor cleaning and self-service expectations reduced convenience and service quality.
“service your own rooms”
Couldn't reach staff by phone or online to cancel the break.
“I’m sitting here trying to cancel my warners break as my mother is unwell.”
Payment system failures and long waits prevented paying the holiday balance.
“Tried payment engine 3 times.”
Room service reduced, breakfast choice limited, and pool access unreliable.
“cleaned twice in four days”
Provided medical evidence but booking not refunded; customer service unhelpful.
“We provided a medical certificate”
Price increases have not been balanced by staffing or service improvements.
“service, staffing levels and the quality of visitor experience”
Staff gave inconsistent responses when adding guests; customer service disappointing.
“extremely disappointed with her attitude and poor customer service”
Promised services not provided and extra charges made the break less inclusive.
“You also have to pay extra for leisure activities”
Caller requests improved food quality and reinstatement of activities and policies.
“Improve the food quality”
Higher prices and reduced services left the stay poor value and frustrating.
“Prices are getting higher and services are getting less.”
Stunning location but poor room cleaning and unresponsive in-room phones.
“None of the phones worked in the room”
Always enjoyed my breaks at Warner.
“Always enjoyed my breaks at Warner.”
Rooms not cleaned properly and breakfast choices reduced, showing decline.
“rooms are not cleaned properly”
Refund policy holds money in an account; rebooking process is unfriendly.
“Warners do not do refunds”
Room was dirty, not serviced, and food options were reduced significantly.
“Our room was very dirty, cobwebs hanging from lights in bathroom”
Standards dropped slightly but holiday remained enjoyable and entertainment good.
“we still had a good holiday”
Chalet had rust, mould and damaged furniture; offered distant replacement chalet.
“bathroom full of rust and mould”
Reviewer says standards have slipped noticeably and booking by phone is harder.
“standards have slipped badly”
Chalet had mould, rust and damaged furniture; replacement room still flawed.
“room was full of mould, rust and very damaged old furniture”
Reviewer advises contacting the CEO because Warner's does not resolve problems.
“Contact their CEO, Paul Pomroy, at Head Office.”
Littlecote stay was excellent with friendly staff and great entertainment.
“Littlecote was wonderful”
Location and holiday were enjoyable though entertainment performers disappointed the reviewer.
“we didnt rate the singers from New Horizon”
Paid extra for a patio that went uncleaned; self-service measures frustrate.
“Then new cost saving one cleans one’s own room day after arrival”
Coeliac guest found buffet clearly labelled and with adequate gluten-free options.
“the buffet-style restaurant was great for me”
New self-service makes carrying food and drinks impractical for mobility aid users.
“The new totally self service at Gunton Hall is no good for anyone who has to use walking aids”
Standards declining with no room servicing and rising prices, guest reports illness.
“can't believe they don't service room first day”
I recently had the pleasure of staying at Warner Leisure Hotels and I must say, it was an incredible experience. The first thing that stood out to me was the stunning scenery surrounding the hotel; truly a sight for sore eyes!
The live entertainment provided by talented performers in each of their hotels is something I couldn't get enough of. It added such a vibrant energy to my stay and made each day even more exciting. And let's talk about the food - absolutely delicious! Fine dining options were available with plenty of variety so there was always something new to try.
What I appreciated most about Warner Leisure Hotels however, was that they pride themselves on providing adult-only experiences ensuring tranquility throughout your stay. This allowed me to relax completely without any outside distractions or disturbances.
Overall, I highly recommend Warner Leisure Hotels if you're looking for luxurious accommodations amidst breathtaking natural surroundings along with fantastic live entertainment shows and fine dining options just steps from your door.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Warner Leisure Hotels runs adult-focused short-break hotels and coastal resorts in the UK. It sells weekend packages with live entertainment, restaurant dining, leisure facilities, and spa treatments. Guests can book online or by phone for themed breaks, spa breaks, and event weekends. The company operates country houses and coastal venues with scheduled shows and activities for adult guests.