Customers often praise quick, helpful phone bookings and flexible, accommodating staff. Reviewers describe the website as clear and easy to use. Many say the breaks offer good value for the price. A few mention single-room supplements, cancellations, or one-off safety and heating issues.
Examples from available reviews (Sep 2025 – Mar 2026).
Kirsty was informative and very helpful during bookings.
“was very informative and very helpful”
The website was easy to use.
“Easy to use website.”
Reviewer states excellent value for money.
“Excellent value for money”
Heating did not work and fights outside made the stay unnerving.
“a fight occurred right outside our bedroom door”
Reviewers often mention staff arranging room preferences and sorting special requests. Several describe quick, professional replies to booking questions. One review says a cancelled weekend was handled with a voucher and a small discount on a rebooking.
Many reviewers point to good value and pricing that stays clear when booking packages. Several praise the low cost of short breaks and say they book again. A minority mention limited single-room availability and extra supplements for solo travellers.
Users repeatedly describe the website as easy to navigate, with offers that are clearly set out. Phone bookings also come across as simple and efficient. Several reviews say both options make it easy to find and reserve a break.
Guests often praise hotel locations, food, and on-site staff during their stays. One low-rated review reports heating not working and disruptive behaviour outside a bedroom. That type of accommodation problem seems rare across the reviews.
Call handlers get frequent praise for being friendly, well-informed, and quick to pick up. Several reviews mention helpful agents and highlight the personal support during booking. Only a few comments note delays or poor phone service.
Feedback skews strongly positive, with many five-star ratings and plenty of repeat customers. The occasional negative story involves cancellations, single-room charges, or safety-related incidents. Overall, customers sound consistently satisfied, with a few operational snags.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Very helpful in guiding me through my selection.
“very helpful in guiding me through my selsction”
The website was easy to use.
“Easy to use website.”
Just pick up the phone and the holiday is booked with no problems.
“Just pick the phone up tell the person what holiday you want”
Easy phone booking with a pleasant operator; breaks seen as good value.
“easy to book my holiday over the phone and speak to a very pleasant operator.”
Reviewer reports warm, friendly staff on the phone.
“Warm friendly staff on phonre”
Caledonian Travel were very helpful and accommodated ground-floor and nearby rooms.
“accommodated us no problem on the dates that suited us.”
Reviewer states excellent value for money.
“Excellent value for money”
Telephone booking went smoothly with no problems.
“Good telephone booking no problems”
First booking exceeded expectations with accommodation and entertainment.
“Everything that we expected and more”
Very easy to book and staff were very friendly.
“Very easy to book and very friendly”
Reviewer reports very good service.
“Very good service”
Great location and friendly staff; will return for a weekend break.
“great location, very friendly staff”
Booked weekend was cancelled but firm offered a voucher and £10 off rebooking.
“Our booked weekend was cancelled by the firm but they did offer a voucher for new booking and £10 off A rebooking”
Found good value and good service at the New Loretta Hotel Llandudno.
“Good value and good service at the New Loretta Hotel Llandudno”
Has used UK Breakaways for many years and never had problems.
“Been out and about with uk breakaways for at least 18 years now maybe more?”
Kirsty was informative and very helpful during bookings.
“was very informative and very helpful”
Single occupant faced higher costs due to limited single-room availability.
“No single room available for the two night booking (£139)but a single room available for the three night booking (£179)”
Reviewer requests more single rooms and objects to the extra supplement.
“There needs to be more single rooms allocated its the same every time!”
Request was handled in a timely and professional manner.
“Dealt with my request in a timely and professional manner”
Phone bookings for family rooms are always helpful and polite.
“I always have a lovely phone call to book a family room always helpful and polite”
Booked by telephone; helpful agent arranged an easy-access room.
“Helpful lady who took details requesting easy access room”
The person I dealt with over the phone was very good.
“The person who I delt with over phone was very good”
Used the company repeatedly and find the packages very good value.
“for the money we find them very good value”
Reviewer reports a helpful, friendly call manager.
“helpful friendly call manager”
Very easy to book and offered at a good price.
“Very easy to book and at a good price.”
Phone response was very quick and service excellent.
“Very quick on phone excellent service”
Easy to find what they needed and simple booking.
“Easy to find what I was looking for and simple booking. Great offers”
Website easy to navigate with clear pricing and many choices.
“Website easy to navigate, very clear pricing, so many exciting choices too!”
Easily booked and good value for money.
“Easily booked good value for money”
Company provides great value and helpful notes for disabled parents.
“Always helpful with notes for the hotel fir my disabled parents.”
The website was easy to use for booking.
“Easy Web site to book”
It was easy to book online.
“Easy to book online.”
Heating did not work and fights outside made the stay unnerving.
“a fight occurred right outside our bedroom door”
The lady on the phone was pleasant and asked about needs.
“The lady on the phone was pleasant asked all questions about our needs.”
Easy to book by phone; staff were friendly and helpful.
“Easy to book with speak to a person very friendly and helpful”
Easy and quick booking with a pleasant helper.
“Easy, quick with a pleasant person helping.”
Hotel had a good location with good food and staff.
“Hotel in a good place for the town food good staff very good 😊”
Reviewer states 'Grey value for the money'.
“Grey value for the money”
Phone was answered promptly; staff were knowledgeable, helpful and friendly.
“the people who answered were knowledgeable and helpful and friendly.”
Staff were very helpful and easy to deal with.
“Very helpful and easy to deal with”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Breakaways is a UK travel company focused on short-break holidays. It lists package options and prices on its website and takes bookings by phone. The company arranges hotel rooms and helps with accessibility needs and room preferences. Customers can browse deals online, compare prices, and book either through online checkout or the telephone booking line.