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We Collect & Analyse Reviews

UK Breakaways
Experiences & Reviews

UK Breakaways is a UK-based travel provider specialising in packaged short breaks and hotel deals across the United Kingdom. It operates an online booking site alongside telephone reservations and advertises package elements such as accommodation, meals and entertainment. Consumers searching for reviews will find frequent mentions of phone-based customer service, online booking flow and value-oriented packages.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 95%
Latest Review 23d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Customers repeatedly report helpful, friendly and prompt assistance from phone agents when booking and arranging special requests.

Share
22%
Strong
💰

Value for money

Many reviewers describe the packages as good value or good price, citing room, food and entertainment included in the package.

Share
16%
Strong
⚡

User experience

Website and booking process are frequently described as easy to use, with clear pricing and simple online or phone booking options.

Share
20%
Strong
🔧

Product quality

Most comments about hotels are positive (location, food, entertainment), but a small number report room issues and safety concerns.

Share
7%
Mixed
📞

Communication

Phone contact is commonly noted as prompt and knowledgeable; reviewers highlight quick answers and friendly staff on calls.

Share
20%
Strong
⭐

Overall experience

Overall impressions are generally positive with repeat bookings and loyalty, though isolated stays led to negative overall impressions.

Share
16%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

P
PJW
trustpilot.com Sep 30, 2025

Easily done.

Made booking on the telephone. Helpful lady...

P
P Mason
trustpilot.com Sep 30, 2025

Happy days …

The person who I delt wit...

C
Chris Scott
trustpilot.com Sep 30, 2025

We have used UK breakaways for some…

We have used UK breakaways for some time now in different locations, for the money we find them very good value, you could pay a l...

M
Mr Russam
trustpilot.com Sep 30, 2025

helpful friendly call manager

...

M
Mr Terence Smith
trustpilot.com Sep 30, 2025

Very easy to book and at a good price.

Very easy to book and at a good price. Used many tim...

M
Mr Bayley
trustpilot.com Sep 30, 2025

Very quick on phone excellent service

Very quick on phon...

M
Mr Chambers
trustpilot.com Sep 30, 2025

Easy to find what I was looking for and…

Easy to find what I was looking fo...

L
Lesley
trustpilot.com Sep 30, 2025

Great break booked

Great break booked! Website easy to navigate, v...

L
Lisa
trustpilot.com Sep 30, 2025

Easily booked good value for money

Easily booked goo...

R
Robin Muir
trustpilot.com Sep 30, 2025

Great value & entertainment

Great value, venue entertainment. Always helpful with notes for the hotel fir my disabled parents. Been booking every year f...

D
Douglas Scott
trustpilot.com Sep 30, 2025

Easy Web site to book

...

G
Gary Bishenden
trustpilot.com Sep 30, 2025

Easy to book online.

...

C
Cathy
trustpilot.com Sep 30, 2025

The hotel itself ,the staff were lovely…

The hotel itself ,the staff were lovely but a bit sparce, our room the heating didn't seem to be working ,the police were present 2wice during our two...

M
Michelle
trustpilot.com Sep 30, 2025

Always helpful staff

When i rang up for my family annual pre Christmas weekend away. The lady on the phone was plea...

J
John turton
trustpilot.com Sep 30, 2025

Easy to book with speak to a person…

Easy to book with speak to a p...

M
Mr Henry John RYAN
trustpilot.com Sep 30, 2025

Efficient

Easy, quick with a pl...

�
Àlan Barnett
trustpilot.com Sep 30, 2025

Hotel in a good place for the town food…

Hotel in a good place for the t...

M
Mrs Pylee
trustpilot.com Sep 30, 2025

Grey value for the money

...

P
Peanut
trustpilot.com Sep 30, 2025

I called to make my reservations the….

I called to make my reservations the phone was answered promptly and...

G
GUY HAZEL
trustpilot.com Sep 30, 2025

Very helpful and easy to deal with

Very helpful and...

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Conclusion

Reviews for UK Breakaways consistently highlight easy booking paths (online and by phone), clear pricing and a call centre that many customers find helpful. Several reviewers describe the packages as good value, often mentioning included meals and entertainment. A minority of reports refer to specific hotel problems—room heating failures and an isolated safety incident at one property—so checking individual hotel reviews and asking about room facilities is advisable. If accessibility or special needs are important, phone contact appears effective for making requests and clarifying arrangements.