Reviews for UK Breakaways consistently highlight easy booking paths (online and by phone), clear pricing and a call centre that many customers find helpful. Several reviewers describe the packages as good value, often mentioning included meals and entertainment. A minority of reports refer to specific hotel problems—room heating failures and an isolated safety incident at one property—so checking individual hotel reviews and asking about room facilities is advisable. If accessibility or special needs are important, phone contact appears effective for making requests and clarifying arrangements.
Examples from available reviews (Sep 2025 – Feb 2026).
Phone response was very quick and service excellent.
“Very quick on phone excellent service”
Website easy to navigate with clear pricing and many choices.
“Website easy to navigate, very clear pricing, so many exciting choices too!”
Used the company repeatedly and find the packages very good value.
“for the money we find them very good value”
Heating did not work and fights outside made the stay unnerving.
“a fight occurred right outside our bedroom door”
Customers repeatedly report helpful, friendly and prompt assistance from phone agents when booking and arranging special requests.
Many reviewers describe the packages as good value or good price, citing room, food and entertainment included in the package.
Website and booking process are frequently described as easy to use, with clear pricing and simple online or phone booking options.
Most comments about hotels are positive (location, food, entertainment), but a small number report room issues and safety concerns.
Phone contact is commonly noted as prompt and knowledgeable; reviewers highlight quick answers and friendly staff on calls.
Overall impressions are generally positive with repeat bookings and loyalty, though isolated stays led to negative overall impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Very helpful in guiding me through my selection.
“very helpful in guiding me through my selsction”
The website was easy to use.
“Easy to use website.”
Just pick up the phone and the holiday is booked with no problems.
“Just pick the phone up tell the person what holiday you want”
Easy phone booking with a pleasant operator; breaks seen as good value.
“easy to book my holiday over the phone and speak to a very pleasant operator.”
Reviewer reports warm, friendly staff on the phone.
“Warm friendly staff on phonre”
Caledonian Travel were very helpful and accommodated ground-floor and nearby rooms.
“accommodated us no problem on the dates that suited us.”
Reviewer states excellent value for money.
“Excellent value for money”
Telephone booking went smoothly with no problems.
“Good telephone booking no problems”
First booking exceeded expectations with accommodation and entertainment.
“Everything that we expected and more”
Very easy to book and staff were very friendly.
“Very easy to book and very friendly”
Reviewer reports very good service.
“Very good service”
Great location and friendly staff; will return for a weekend break.
“great location, very friendly staff”
Booked weekend was cancelled but firm offered a voucher and £10 off rebooking.
“Our booked weekend was cancelled by the firm but they did offer a voucher for new booking and £10 off A rebooking”
Found good value and good service at the New Loretta Hotel Llandudno.
“Good value and good service at the New Loretta Hotel Llandudno”
Has used UK Breakaways for many years and never had problems.
“Been out and about with uk breakaways for at least 18 years now maybe more?”
Kirsty was informative and very helpful during bookings.
“was very informative and very helpful”
Single occupant faced higher costs due to limited single-room availability.
“No single room available for the two night booking (£139)but a single room available for the three night booking (£179)”
Reviewer requests more single rooms and objects to the extra supplement.
“There needs to be more single rooms allocated its the same every time!”
Request was handled in a timely and professional manner.
“Dealt with my request in a timely and professional manner”
Phone bookings for family rooms are always helpful and polite.
“I always have a lovely phone call to book a family room always helpful and polite”
Booked by telephone; helpful agent arranged an easy-access room.
“Helpful lady who took details requesting easy access room”
The person I dealt with over the phone was very good.
“The person who I delt with over phone was very good”
Used the company repeatedly and find the packages very good value.
“for the money we find them very good value”
Reviewer reports a helpful, friendly call manager.
“helpful friendly call manager”
Very easy to book and offered at a good price.
“Very easy to book and at a good price.”
Phone response was very quick and service excellent.
“Very quick on phone excellent service”
Easy to find what they needed and simple booking.
“Easy to find what I was looking for and simple booking. Great offers”
Website easy to navigate with clear pricing and many choices.
“Website easy to navigate, very clear pricing, so many exciting choices too!”
Easily booked and good value for money.
“Easily booked good value for money”
Company provides great value and helpful notes for disabled parents.
“Always helpful with notes for the hotel fir my disabled parents.”
The website was easy to use for booking.
“Easy Web site to book”
It was easy to book online.
“Easy to book online.”
Heating did not work and fights outside made the stay unnerving.
“a fight occurred right outside our bedroom door”
The lady on the phone was pleasant and asked about needs.
“The lady on the phone was pleasant asked all questions about our needs.”
Easy to book by phone; staff were friendly and helpful.
“Easy to book with speak to a person very friendly and helpful”
Easy and quick booking with a pleasant helper.
“Easy, quick with a pleasant person helping.”
Hotel had a good location with good food and staff.
“Hotel in a good place for the town food good staff very good 😊”
Reviewer states 'Grey value for the money'.
“Grey value for the money”
Phone was answered promptly; staff were knowledgeable, helpful and friendly.
“the people who answered were knowledgeable and helpful and friendly.”
Staff were very helpful and easy to deal with.
“Very helpful and easy to deal with”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Breakaways is a UK-based travel provider specialising in packaged short breaks and hotel deals across the United Kingdom. It operates an online booking site alongside telephone reservations and advertises package elements such as accommodation, meals and entertainment. Consumers searching for reviews will find frequent mentions of phone-based customer service, online booking flow and value-oriented packages.