Reviews for Travel Trolley show a clear split between fast, helpful single-agent experiences and repeated complaints about refunds, extra charges and inconsistent support. Several reviewers praised named agents for quick ticketing and clear updates, while others report long refund delays and disputes over paid refund protections. Consumers considering Travel Trolley should keep full documentation of bookings, payment receipts and any insurance or add‑on terms. If refunds or amendments are likely, check payment method protections (for example credit card dispute options) and the provider’s stated refund timelines before purchase.
Examples from available reviews (Oct 2023 – Feb 2026).
Booking was effortless; payment confirmed and e-ticket received quickly.
“Fantastic and stress free service.”
Unable to change dates; agents were unhelpful and charged extra.
“Well, I guess you will fly in October then.”
Paid extra for 'Extended Refund' but did not receive promised protection.
“I paid **£128.24 EXTRA** for the so-called *Extended Refund*”
Booked return; promised refund yet still waiting over a year.
“till today 1 year later I am still waiting.”
Customer reports vary: many praise helpful, prompt agents for changes, while a substantial number report rudeness, overcharging and inconsistent assistance.
Several customers complain about extra fees, paid 'extended refund' protections not being honoured and refunds taking long, though some note good initial pricing.
Booking experiences are mixed: some describe smooth, fast ticketing and easy changes; others describe cancelled bookings, difficult amendments and long waits for resolution.
Complaints relate mainly to cancelled or unusable bookings and denied returns rather than the airline product itself; impact felt through refund outcomes.
Some customers receive quick confirmations and regular updates; others report contradictory emails, missed calls and protracted, unclear refund correspondence.
Overall impressions are divided: a number of positive single-agent interactions, but a larger share report unresolved refunds, poor follow‑up and frustration.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Quotes shortened · As of: February 2026
Paid extra for 'Extended Refund' but did not receive promised protection.
“I paid **£128.24 EXTRA** for the so-called *Extended Refund*”
Service quality varied by agent; Oliver was patient and resolved the issue.
“The 3rd guy, Oliver, was so patient”
Airline issued refund to Travel Trolley but reviewer alleges Travel Trolley not passing it on.
“travel trolley have no intention of issuing refund”
Agent Sammy refused to assist with date change despite visa issues.
“sorry mam.. we can't help you. You can keep this ticket or you buy new one.”
Cancellation fee far higher than airline's charge and refund takes up to nine weeks.
“I have been charged more than half the price of the ticket”
Reviewer found processes inefficient and employees dishonest regarding owed money.
“I have seen neither an efficient process or honesty by the employees.”
Request to amend booking was quoted at 70% of total fare.
“Guess how much they quoted? 70% of the total round fare!”
Customer service is slow, taking weeks to reply to emails and resolve issues.
“They work 9am-11pm but take 3 weeks to respond to one email”
Etihad tickets not honoured; Travel Trolley offered alternative and reviewer requested refund.
“flight is not bookable and they can give tickets on Air India”
Payment issues led to different booking and agents could not resolve the problem.
“session expired”
Reviewer reports deceptive refund policies and rude customer support.
“They are absolute scammers, hiding behind deceptive policies.”
Refund delayed over two months; still waiting for owed money.
“Have taken over 2 months to refund me what I’m owed.”
Booked unconfirmed flights, received unsuitable alternative and rude responses.
“they sell you flights that aren't available in order to then offer you worse flights”
Reviewer calls the company scamming and rubbish.
“Rubbish horrible scamming company”
Charged twice and still awaiting promised refund; will not use again.
“Paid again with a promise of a refund in 7 to 14 days No refund.”
Company takes payment for unavailable tickets then delays refunds.
“They take your money out of your account as soon as you have booked.”
Multiple bookings without problems; never needed to contact customer support.
“I've used them many times. Never had a problem with my tickets.”
Name error on ticket; company charged £30 and caused upset.
“They did do this but charged me a extra £30”
Paid for flexible tickets but changes weren't available and staff ignored complaints.
“They cheat passengers.”
Name error led to cancellation, expensive rebooking and delayed refund.
“Very poor service and purposely they spelt my name wrong”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Travel Trolley is an online travel agency that facilitates flight bookings and related add‑ons through its website and contact centre. People searching reviews typically want information on booking reliability, how amendments and cancellations are handled, refund processing and any paid refund-protection products. When comparing providers, consumers commonly check ticket confirmation speed, agent responsiveness and documented refund policies.