Reviews Analysed
21
We Collect & Analyse Reviews
Sykes Holiday Cottages
Experiences & Reviews
Sykes Holiday Cottages is a UK-based holiday lettings agency that lists self-catering properties across the UK and Ireland. It operates an online booking platform and app used by private owners and holidaymakers to search, book and manage short‑term cottage stays. Consumers consulting reviews typically look for information on booking ease, property standards, and how the company handles problems such as cancellations or maintenance.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Mixed reports: some guests praise prompt onsite fixes and helpful staff, while others describe long waits, abrupt cancellations and poor service responses.
Share
Mixed
15%
💰
Value for money
Several reviewers reported extra costs or reduced refunds after cancellations; a few described disappointing insurance outcomes and unexpected additional charges.
Share
Weak
8%
⚡
User experience
Booking and the app are frequently described as straightforward and easy to use; a minority report account confirmation or online cancellation difficulties.
Share
Strong
17%
🔧
Product quality
Many find cottages clean, well equipped and comfortable, but others noted maintenance issues such as poor heating, weak Wi‑Fi or initial problems on arrival.
Share
Mixed
19%
📞
Communication
Guests often report clear booking confirmations and helpful messages from hosts; contrasting reviews describe no‑reply emails, delayed responses and contact problems.
Share
Mixed
19%
⭐
Overall experience
Overall views vary: repeat customers report reliable stays and return bookings, while others recount serious frustrations around cancellations, refunds and support.
Share
Mixed
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
VeryPoor customer service
"Firstly we booked a holiday to a lovely cabin with fishing. We were so looking forward to a relaxing holiday fishing and watching the world pass by. T..."
Amanda P
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint about poor customer service
Hope you never have to cancel
"Unfortunately we had to cancel as my mum passed away recently. It was almost impossible to speak with anyone. I informed them two months before the ho..."
Christine Stenton
Trustpilot
Sep 30, 2025
Featured for: Issue with cancellation and insurance refund
We were delighted when we arrived at…
"We were delighted when we arrived at Blue Neptune it's a lovely house. We had some trouble finding the key safe at first. All the rooms are beautifull..."
Roy young
Trustpilot
Sep 30, 2025
Featured for: Problem fixed promptly by engineer
A Delightful Experience at Sykes Cottages
"I recently stayed in a Sykes Holiday Cottage and my experience was delightful. The handpicked accommodation had everything I needed, making it feel like a true home away from home. The location options throughout the UK and Ireland were impressive with over 20,000+ available to choose from, giving me plenty of choices for the perfect holiday stay. Booking with Sykes Cottages was easy and hassle-free. The team was incredibly friendly and accommodating when I had questions about the booking process, which made me feel confident that I chose the right place to rent from. Inside the cottage, everything was clean and well-maintained as advertised on their website. It truly exceeded my expectations; they paid attention to every detail ensuring that I will have an enjoyable time staying there. Overall, my experience booking through Sykes Cottages granted me security knowing that they are verified by numerous organizations such as VisitBritain & TripAdvisor plus their highest customer review rating is definitely worth boasting. They have an excellent selection of holiday cottages offered at competitive prices"
Luisa
Collected.reviews
Apr 02, 2022
Featured for: Comprehensive positive review covering booking
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Michael
trustpilot.com
Sep 30, 2025
The process of being able to find and…
The process of being able to find and purchase a holiday...
D
Dean Sumner
trustpilot.com
Sep 30, 2025
I was notified by a no reply email that…
I was notified by a no reply email that my original booking had been cancelled with no further information as to why, just six weeksbeforewe were due...
R
Roy young
trustpilot.com
Sep 30, 2025
We were delighted when we arrived at…
We were delighted when we arrived at Blue Neptune it's a lovely house. We had some trouble finding the key safe at first. All the rooms are beautifull...
C
Christine Stenton
trustpilot.com
Sep 30, 2025
Hope you never have to cancel
Unfortunately we had to cancel as my mum passed away recently. It was almost impossible to speak with anyone. I informed them two months before the ho...
R
Richard
trustpilot.com
Sep 30, 2025
Great central location
Great central location. Clean...
M
Martin Kelly
trustpilot.com
Sep 30, 2025
Easy to follow website & very easy to…
Easy to follow website &...
s
siandruth
trustpilot.com
Sep 30, 2025
ground floor flat for disabled access
ground floor flat for disabled access, central heating set up was poor and didn't heat the flat correctly, the people upstairs sounded like a herd of...
E
Elwyn Jones.
trustpilot.com
Sep 30, 2025
A Trusted Brand
I have been booking holiday accommodation with Sykes Cottages for...
A
Amanda P
trustpilot.com
Sep 30, 2025
VeryPoor customer service
Firstly we booked a holiday to a lovely cabin with fishing. We were so looking forward to a relaxing holiday fishing and watching the world pass by. T...
E
Ethel Lloyd
trustpilot.com
Sep 30, 2025
Good communication
Good communication, especially liked the message asking if ev...
M
Mrs Sharon Kendall
trustpilot.com
Sep 30, 2025
Beautiful quiet cottage
Beautiful quiet cottage. Well equipped, warm and cosy. A real hom...
J
Jacqueline Alcock
trustpilot.com
Sep 30, 2025
no access to the cottage
no access to the cottage, no keys in the key safe on arrival, no reply from the site, after contacting sykes twice we were given the cleaners phone nu...
J
John
trustpilot.com
Sep 30, 2025
Simple easy booking
Simple to navigate the website, easy to search and find a suitable p...
B
Bev Haigh-Jones
trustpilot.com
Sep 30, 2025
Sykes have a great range of properties…
Sykes have a great range of properties and the booking procedure, as well as the confirmation information, is great. I would have given five sta...
H
Hollyblue
trustpilot.com
Sep 30, 2025
Hassle-free holiday property bookings
A good range of holiday properties and it always seems very easy to book a property,...
N
No
trustpilot.com
Sep 30, 2025
I've been booking holiday cottages with…
I've been booking holiday cottages with sykes for many years and have always found...
G
Gary Soffe
trustpilot.com
Sep 30, 2025
Please see previous reviews for full…
Please see previous re...
L
Lajjh
trustpilot.com
Sep 30, 2025
Good location for Ironman Wales
Good location for Ironman Wales. The air fryer was a nice addition to the kitchen. Only weak point was th...
J
Jacqui
trustpilot.com
Sep 30, 2025
Sykes
The house was warm, clean, well equipped and inviting. The hosts w...
K
Karen
trustpilot.com
Sep 30, 2025
Easy to book and confirmed promptly
Easy to book and confirmed promptly...
Conclusion
Reviews show a common pattern: booking and the app are frequently straightforward, and many guests find properties clean, well equipped and comfortable. However, there are repeated reports of inconsistent customer service, problems with cancellations or insurance refunds, and occasional access or maintenance issues (for example missing keys or poor heating/Wi‑Fi). If you are considering a booking, check cancellation and insurance terms carefully, confirm key‑collection arrangements in advance and read recent guest comments for the specific property. Retain payment receipts and ask for written confirmation of any refunds or changes to avoid misunderstandings.