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Sykes Holiday Cottages
Reviews & Experiences

Reviews show a common pattern: booking and the app are frequently straightforward, and many guests find properties clean, well equipped and comfortable. However, there are repeated reports of inconsistent customer service, problems with cancellations or insurance refunds, and occasional access or maintenance issues (for example missing keys or poor heating/Wi‑Fi). If you are considering a booking, check cancellation and insurance terms carefully, confirm key‑collection arrangements in advance and read recent guest comments for the specific property. Retain payment receipts and ask for written confirmation of any refunds or changes to avoid misunderstandings.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Mixed reports: some guests praise prompt onsite fixes and helpful staff, while others describe long waits, abrupt cancellations and poor service responses.

💰

Value for money

Several reviewers reported extra costs or reduced refunds after cancellations; a few described disappointing insurance outcomes and unexpected additional charges.

⚡

User experience

Booking and the app are frequently described as straightforward and easy to use; a minority report account confirmation or online cancellation difficulties.

🔧

Product quality

Many find cottages clean, well equipped and comfortable, but others noted maintenance issues such as poor heating, weak Wi‑Fi or initial problems on arrival.

📞

Communication

Guests often report clear booking confirmations and helpful messages from hosts; contrasting reviews describe no‑reply emails, delayed responses and contact problems.

⭐

Overall experience

Overall views vary: repeat customers report reliable stays and return bookings, while others recount serious frustrations around cancellations, refunds and support.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

M
Michael
trustpilot.com Sep 30, 2025

The process of being able to find and purchase a holiday...

D
Dean Sumner
trustpilot.com Sep 30, 2025

I was notified by a no reply email that my original booking had been cancelled with no further information as to why, just six weeksbeforewe were due...

R
Roy young
trustpilot.com Sep 30, 2025

We were delighted when we arrived at Blue Neptune it's a lovely house. We had some trouble finding the key safe at first. All the rooms are beautifull...

C
Christine Stenton
trustpilot.com Sep 30, 2025

Hope you never have to cancel - Unfortunately we had to cancel as my mum passed away recently. It was almost impossible to speak with anyone. I informed them two months before the ho...

R
Richard
trustpilot.com Sep 30, 2025

Great central location. Clean...

M
Martin Kelly
trustpilot.com Sep 30, 2025

Easy to follow website & very easy to…

s
siandruth
trustpilot.com Sep 30, 2025

ground floor flat for disabled access, central heating set up was poor and didn't heat the flat correctly, the people upstairs sounded like a herd of...

E
Elwyn Jones.
trustpilot.com Sep 30, 2025

A Trusted Brand - I have been booking holiday accommodation with Sykes Cottages for...

A
Amanda P
trustpilot.com Sep 30, 2025

VeryPoor customer service - Firstly we booked a holiday to a lovely cabin with fishing. We were so looking forward to a relaxing holiday fishing and watching the world pass by. T...

E
Ethel Lloyd
trustpilot.com Sep 30, 2025

Good communication, especially liked the message asking if ev...

M
Mrs Sharon Kendall
trustpilot.com Sep 30, 2025

Beautiful quiet cottage. Well equipped, warm and cosy. A real hom...

J
Jacqueline Alcock
trustpilot.com Sep 30, 2025

no access to the cottage, no keys in the key safe on arrival, no reply from the site, after contacting sykes twice we were given the cleaners phone nu...

J
John
trustpilot.com Sep 30, 2025

Simple easy booking - Simple to navigate the website, easy to search and find a suitable p...

B
Bev Haigh-Jones
trustpilot.com Sep 30, 2025

Sykes have a great range of properties and the booking procedure, as well as the confirmation information, is great. I would have given five sta...

H
Hollyblue
trustpilot.com Sep 30, 2025

Hassle-free holiday property bookings - A good range of holiday properties and it always seems very easy to book a property,...

N
No
trustpilot.com Sep 30, 2025

I've been booking holiday cottages with sykes for many years and have always found...

G
Gary Soffe
trustpilot.com Sep 30, 2025

Please see previous reviews for full…

L
Lajjh
trustpilot.com Sep 30, 2025

Good location for Ironman Wales. The air fryer was a nice addition to the kitchen. Only weak point was th...

J
Jacqui
trustpilot.com Sep 30, 2025

Sykes - The house was warm, clean, well equipped and inviting. The hosts w...

K
Karen
trustpilot.com Sep 30, 2025

Easy to book and confirmed promptly...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Sykes Holiday Cottages

Sykes Holiday Cottages is a UK-based holiday lettings agency that lists self-catering properties across the UK and Ireland. It operates an online booking platform and app used by private owners and holidaymakers to search, book and manage short‑term cottage stays. Consumers consulting reviews typically look for information on booking ease, property standards, and how the company handles problems such as cancellations or maintenance.