Reviews Analysed
22
We Collect & Analyse Reviews
Roomdi
Experiences & Reviews
Roomdi is an online accommodation booking platform that offers hotel reservations through a web interface. It operates as a travel intermediary where customers search, select and pay for rooms online.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
13d
Overall Rating
3.6
Our Analysis
🎯
Service quality
Mixed reports: several reviewers praise helpful staff and efficient handling, while others describe cancelled reservations, unhelpful staff and booking failures.
Share
Mixed
17%
💰
Value for money
Many users cite competitive prices and low deposits; a smaller group report unexpected fees, lost deposits or charges higher than quoted.
Share
Mixed
11%
⚡
User experience
Booking flow is often praised as easy with low-deposit options, but multiple reviewers report confusing payment steps and unexpected cancellations.
Share
Mixed
23%
🔧
Product quality
Most comments about hotel properties are positive: comfortable rooms, clean facilities and good breakfasts; a minority report dated or downgraded rooms.
Share
Strong
9%
📞
Communication
Frequent complaints about unreachable customer support and unresponsive contact channels; some users, however, report fast and efficient post-booking replies.
Share
Weak
14%
⭐
Overall experience
Experiences vary: many users report smooth, accurate bookings and satisfactory stays; several report cancelled reservations, lost deposits and poor support.
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (November 2021 – September 2025).
Worked for me
"We booked Tugasa Hotel La Posada in Villunga and were a little cautious I must admit. Roomdi did not always get good review with stories of Accom not..."
Peter
Trustpilot
Sep 30, 2025
Featured for: Positive booking, clear communication
Take your money and no booking!
"Cannot contact them or even speak to a person also they took my money but did not book my room at the hotel I..."
Jo
Trustpilot
Sep 30, 2025
Featured for: Payment taken, no booking
The steps in the payment procedure aretoo complex
"The steps in the payment procedure are not clear. You think that you have round off the payment en then new steps are necessary and that's not clear t..."
Martin
Trustpilot
Sep 30, 2025
Featured for: Describes unclear payment steps
An excellent experience
"An excellent experience. I am in love with this structure that confirms its excellence. Extremely comfortable rooms. Exceptionally restful beds...."
Giovanni Vivolo
Trustpilot
Sep 30, 2025
Featured for: Praises property quality and comfort
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
J
Jo
trustpilot.com
Sep 30, 2025
Take your money and no booking!
Cannot contact them or even speak to a person also they took my money but did not book my room at the hotel I...
M
Master
trustpilot.com
Sep 30, 2025
KIND HOTEL NEAR THE CENTRAL TRAIN STATION
Friendly staff, great prices near of the t...
G
Giovanni Vivolo
trustpilot.com
Sep 30, 2025
An excellent experience
An excellent experience. I am in love with this structure that confirms its excellence. Extremely comfortable rooms. Exceptionally restful beds....
Z
Zaky
trustpilot.com
Sep 30, 2025
Impossible to get hold off- Book your…
Impossible to get hold off...
P
Peter
trustpilot.com
Sep 30, 2025
Worked for me
We booked Tugasa Hotel La Posada in Villunga and were a little cautious I must admit. Roomdi did not always get good review with stories of Accom not...
A
Anon
trustpilot.com
Sep 30, 2025
Excellent experience
Excellent experience - hadn’t heard of this company when it came up on Trivago with a really good price....
R
Racha Elkhatib
trustpilot.com
Sep 30, 2025
Shouldnt be classed as 5 stars
Shouldnt be classed as 5 stars Hotel has very nice poo...
C
Carol
trustpilot.com
Sep 30, 2025
Hotel very old and dated
Hotel very old and dated. Room was not as shown on photos from the site we booked from. Although the hotel seemed extremely quiet when we arrived, the...
v
vIATIM
trustpilot.com
Sep 30, 2025
We want to cancel our reservation
We want to cancel our reservation, but it now says we can’t cancel. We have tried contacting them...
K
Kristof Casier
trustpilot.com
Sep 30, 2025
Booking was easy and correct!
Our booking was ok and we didn't have any pro...
G
Gérard KISS
trustpilot.com
Sep 30, 2025
good site, good price, good stay
the site allows you to book easily, at a very competitive...
M
Madison
trustpilot.com
Sep 30, 2025
Terrible experience. Avoid
We travel frequently and booked a room with Roomdi related to our wedding celebrations. Every payment email read "Please pay the outstanding amount be...
R
Rena
trustpilot.com
Sep 30, 2025
Great choice in Arrecife
Very nice hotel, perfectly situated, very quiet, s...
F
Frustrated Customer
trustpilot.com
Sep 30, 2025
3rd stay at the Marhaba Palace
3rd stay at the Marhaba Palace. Lovely hotel, fabulous service. Great location within 5 minutes walk to th...
J
Julia Green
trustpilot.com
Sep 30, 2025
Very easy to book on Roomdi
Very easy to book on Roomdi. Loved the fact that you only pay a £15 d...
M
Mariano del Mazo Unamuno
trustpilot.com
Sep 30, 2025
Web works very well.
Web works very well. Prices are good and very competitive. Reservat...
R
Rocio Fernández Alonso
trustpilot.com
Sep 30, 2025
efficient and fast
The truth is that it was easy to make the reservation and t...
M
Martin
trustpilot.com
Sep 30, 2025
The steps in the payment procedure aretoo complex
The steps in the payment procedure are not clear. You think that you have round off the payment en then new steps are necessary and that's not clear t...
L
Luis
trustpilot.com
Sep 30, 2025
The reservation process was easy and…
The reservation process was easy and the pri...
M
Mitch Levene
trustpilot.com
Sep 30, 2025
Straight forward process although it…
Straight forward process although it mentions a canc...
Conclusion
Reviews for Roomdi show a split pattern. Many customers report an easy booking process, competitive prices and successful stays where hotels matched expectations. At the same time a notable group report payment or cancellation problems, unconfirmed reservations and difficulty contacting support. Consumers should check payment and cancellation terms, keep confirmation records and consider refundable or well-documented options before booking.