Many guests describe bookings as quick and straightforward, with stays that matched the listing. A sizable group say they paid, then the reservation was cancelled or the hotel had no record of it. Reviews also often mention trouble reaching customer support and issues viewing or cancelling bookings online. People point to both competitive prices and surprise extra fees at check-in.
Examples from available reviews (Nov 2021 – Feb 2026).
Reservation cancelled without notice despite full payment.
“Reservation cancelled without prior notice after being paid in full.”
Paid booking but hotel was oversold and no room was available.
“end up not getting a room for the night”
Booking was easy and the stay matched expectations.
“Booking was easy and everything exactly as expected”
Reservation was easy and customer service was fast and efficient.
“it was easy to make the reservation and the customer service afterwards was fast and very efficient.”
Many reviews describe payments being taken without a confirmed hotel reservation, along with cancellations close to check-in. Several customers say they couldn’t reach the company when problems came up. Some reviewers mention fast, efficient service, but these notes appear less often than complaints about cancellations and payments.
Many users highlight competitive prices and smaller upfront deposits than other sites. Other reviews describe fees at the property that were not disclosed or were higher than advertised. Negative accounts include unexpected resort or agency charges.
Several reviewers say booking is simple and confirmations are clear when reservations go smoothly. Another set of comments mention not being able to view bookings, confusing payment steps, and difficulty cancelling online. Problems with booking-management tools show up repeatedly in negative reviews.
Some guests report comfortable, clean rooms and decent breakfasts. Others say rooms didn’t match what was shown, or that cleanliness and food quality varied by hotel. A few reviews mention poor staff response during an emergency, but these cases are limited.
Many reviews say customer service doesn’t respond, and that automated chat doesn’t help. A smaller number report quick replies and useful support. When support can’t be reached, it often comes up alongside payment or cancellation disputes.
Reviews split clearly between smooth stays that matched expectations and sharply negative reports of payments lost or no room on arrival. High-rating reviews focus on easy bookings and hotels that matched what was promised. Low-rating reviews repeatedly describe cancellations after payment and weak support, leading to strongly polarized experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Reviews (12) · Reviews (1) · Quotes shortened · As of: February 2026
Reservation cancelled without notice despite full payment.
“Reservation cancelled without prior notice after being paid in full.”
Cannot view booking to pay balance or cancel and worried.
“I will not be able to see my booking again”
They answered quickly to my enquiry.
“They answered quickly.”
They took payment but did not book the hotel and were unreachable.
“they took my money but did not book my room”
Friendly staff and great prices near transport links.
“Friendly staff, great prices”
Extremely comfortable rooms with excellent cleanliness and varied breakfast.
“Extremely comfortable rooms.”
Impossible to contact them; advises booking directly with hotel.
“Impossible to get hold off- Book your hotel directly!”
Roomdi provided vouchers, updates and the hotel matched the booking.
“everything was as was advertised or better”
Booking was easy and the stay matched expectations.
“Booking was easy and everything exactly as expected”
Hotel has nice pool and beach but average food and cleanliness.
“Hotel has very nice pool and beach”
Room was misrepresented and staff were unhelpful during a medical emergency.
“Room was not as shown on photos”
Unable to cancel reservation and received no response from customer service.
“We have tried contacting them but have not received a response.”
Booking proceeded without problems and everything went smoothly.
“Our booking was ok and we didn't have any problems or surprises.”
Easy booking at a competitive price and a perfect stay.
“the site allows you to book easily, at a very competitive price”
Reservation cancelled unexpectedly due to payment timing confusion and poor customer service.
“Disgusting lack of customer service.”
Very nice, quiet hotel with spacious room and friendly staff.
“Very nice hotel, perfectly situated, very quiet, spacious room, great breakfast, staff very friendly”
Repeated happy stay with lovely hotel, great service and location.
“Lovely hotel, fabulous service.”
Booking was very easy with a small £15 deposit and later balance.
“Very easy to book on Roomdi.”
Website worked well with easy reservation and competitive prices.
“Web works very well.”
Reservation was easy and customer service was fast and efficient.
“it was easy to make the reservation and the customer service afterwards was fast and very efficient.”
Unclear payment steps caused cancellation and loss of the initial payment.
“The steps in the payment procedure are not clear.”
Easy reservation process and best price compared to other sites.
“The reservation process was easy and the price was the best from all the sites I checked.”
Straightforward booking but cancellation charge is hard to find.
“cancellation charge which is difficult to view anywhere.”
Reviewer claims $909 was taken and company ruled against them.
“They stole $909 from me”
Never reserve with Roomdi; unhelpful and unreachable customer service.
“Nooit bij roomdi reserveren erger kan niet.”
Resort fee was understated and guest was charged the higher amount.
“the actual fee was $44.95”
Automated chat and support are ineffective and provide no help.
“DO NOT book through this site.”
Reviewer accuses the company's customer service of being a scam.
“Your customer service is ascam”
Reservation was cancelled three days before travel with no helpful support.
“our reservation was no longer available”
Roomdi used a UK agency leading to an unexpected €120 charge.
“I expect you to conpensate, the €120 I had to pay instantly”
Reviewer says the site is a scam with no real customer service.
“They are scammest website ever.”
Paid booking but hotel was oversold and no room was available.
“end up not getting a room for the night”
Customer service does not respond at all.
“Customer service doesnt answer at all...”
Cancelling a booking is impossible and there is no My Booking option.
“when you try to cancel a Booking there is no way to do it.”
Hotel had no record of a paid booking and service was unavailable, costly.
“hotel had no knowledge of our booking”
I wanted to make my honeymoon special for my wife, so I did the online hotel booking with Roomdi. The booking process was very easy, I got a lot of options to choose from. They also suggested to me some of the best hotels that are available in the location that I specified. I am super happy with their service and would highly recommend Roomdi to my friends. I'm very happy with the services received. They were efficient and always available to answer my questions.Thank you Roomdi team for helping me to save time during wedding season. I would use them again for any future travel plans.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Roomdi runs an online hotel booking platform where users search and book rooms by date, location, and room type. It shows nightly rates and booking conditions, and takes online payments to confirm reservations. Customers get electronic confirmations and can view booking details on the website. Roomdi works on desktop and mobile and offers support through email and chat.