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Quality Cottages
Reviews & Experiences

Reviews for Quality Cottages show a pattern of mostly positive stays: many guests praise cleanliness, comfortable accommodation and easy booking. Several reviews note quick, helpful phone and email support which enabled bookings or changes. However, there are isolated but serious negative reports — for example no running water on arrival and issues with damp or cleanliness — and a few comments about confusing booking elements or insurance. Prospective bookers should read recent, property-specific reviews, confirm arrival arrangements with the company or owner, and document any issues immediately on arrival.

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Overview & Key Metrics

Review count
21
Sources
trustpilot.com, Collected.reviews
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Most reviewers describe prompt, helpful staff and booking assistance; a minority report unresponsiveness during urgent issues.

💰

Value for money

Few reviews mention price explicitly; some note low initial deposits while others call specific properties overpriced for condition.

⚡

User experience

Booking and rebooking are frequently described as quick and straightforward, though a few reviewers found forms or insurance options confusing.

🔧

Product quality

Majority report clean, well-equipped cottages and good locations; isolated reports describe damp, poor cleanliness or missing utilities.

📞

Communication

Many reviewers report efficient phone or email replies and helpful agents; at least one review describes no reply from owner or helpline.

⭐

Overall experience

Most guests report positive stays, praising cleanliness, comfort and location; a small number describe seriously negative experiences on arrival.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

S
Scott P
trustpilot.com Sep 30, 2025

No customer service - Just arrived at the cottage we booked after a 7 hour drive to find there is no running water. Tried calling the mobile number for the owner which goes...

B
Bellamy's Pad
trustpilot.com Sep 30, 2025

Very disappointed with 'villa' near Neyland. Property had damp walls clearly visible and extremely musty. '3rd' top bedroom not fit for purpose very d...

M
Mr Cavanagh
trustpilot.com Sep 30, 2025

Bodafor - Our fifth visit in ten years! Had a lovely time again, location superb and cottage very good and comfortable. Aberdaron has something special...

E
Eileen Cummings
trustpilot.com Sep 30, 2025

Wonderful stay at Y Stabal . Everything was clean , tidy a...

G
Gemma
trustpilot.com Sep 30, 2025

Hendy Plas Marian, Anglesey - We had a wonderful stay Hendy Plas Marian. 8 of us stayed there for 3 nights over Easter, house was beautiful and clean. Ni...

j
joanne eastwood
trustpilot.com Sep 30, 2025

This is a beautiful cottage - Harbourside cottage at Fishguard. This is a beautiful cottage, very clean and comfortable with magnificent view of the harbour. The cottage as everyth...

D
Donna Mylechreest
trustpilot.com Sep 30, 2025

The Dairy - We had a wonderful holiday whilst staying at The Dairy in Marloes. The house was everything we...

A
Andrew Roberts
trustpilot.com Sep 30, 2025

Very well presented property which can comfortably accommodate 2 familie...

K
Kate Warlow
trustpilot.com Sep 30, 2025

Perfect for a family Easter break. - We stayed at Ty Mor, Manorbier last week. Simply perfect! Great location a short walk from the castle, beach and village shop. Immaculately clean with...

J
Jude S
trustpilot.com Sep 30, 2025

Great Location - Robust practical interior, in need of some TLC. However, a really good shower, comfortable beds and well equ...

P
Petec
trustpilot.com Sep 30, 2025

Very easy to book a cottage. With lo...

J
Jeanette Lewis
trustpilot.com Sep 30, 2025

Was looking for a short break near beach with my dog. Easy to f...

S
Shelagh Riley
trustpilot.com Sep 30, 2025

Shore Cottage is a beautiful spacious modern cottage with the best views and a super hot tub. Everything in the cottage worked and was of the highest...

k
katie
trustpilot.com Sep 30, 2025

Good holiday, great location. Lovel...

s
starts
trustpilot.com Sep 30, 2025

Generally OK. Review...

S
SC
trustpilot.com Sep 30, 2025

A really relaxing holiday at Ty Fferm, Solva. We had to re-scheule our holiday due to illness last year and re-booking was made very easy. Ty Fferm wa...

K
Keith Brady
trustpilot.com Sep 30, 2025

Great Quality Dog Friendly Properties - You have to select 8 days on the diary, which is nit so good, but...

M
Mrs Simpson
trustpilot.com Sep 30, 2025

Great swift service - Searched the site for dog friendly cottages and found one we were interested in but it stated would accept 1 less dog than we have. Phoned the team to...

M
Marsha Leeman
trustpilot.com Sep 30, 2025

excellent service and quick responses…

P
Pieter Engel Gravemaker
trustpilot.com Sep 30, 2025

The best! - Haven view. ref.309713 I can make it a very long story, but is is simply the best and most beautiful cottage I have ever rented. And I have...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Quality Cottages

Quality Cottages operates an online holiday cottage lettings service focused on self-catering properties in the UK. The company provides property listings, an online booking platform and telephone/email support for reservations. Consumers searching reviews commonly look for information on booking ease, property condition, customer support and policies such as deposits and rebooking.