Reviews Analysed
21
We Collect & Analyse Reviews
Quality Cottages
Experiences & Reviews
Quality Cottages operates an online holiday cottage lettings service focused on self-catering properties in the UK. The company provides property listings, an online booking platform and telephone/email support for reservations. Consumers searching reviews commonly look for information on booking ease, property condition, customer support and policies such as deposits and rebooking.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviewers describe prompt, helpful staff and booking assistance; a minority report unresponsiveness during urgent issues.
Share
Strong
11%
💰
Value for money
Few reviews mention price explicitly; some note low initial deposits while others call specific properties overpriced for condition.
Share
Mixed
4%
⚡
User experience
Booking and rebooking are frequently described as quick and straightforward, though a few reviewers found forms or insurance options confusing.
Share
Strong
15%
🔧
Product quality
Majority report clean, well-equipped cottages and good locations; isolated reports describe damp, poor cleanliness or missing utilities.
Share
Strong
28%
📞
Communication
Many reviewers report efficient phone or email replies and helpful agents; at least one review describes no reply from owner or helpline.
Share
Strong
11%
⭐
Overall experience
Most guests report positive stays, praising cleanliness, comfort and location; a small number describe seriously negative experiences on arrival.
Share
Strong
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
No customer service
"Just arrived at the cottage we booked after a 7 hour drive to find there is no running water. Tried calling the mobile number for the owner which goes..."
Scott P
Trustpilot
Sep 30, 2025
Featured for: illustrates severe service failure
Very disappointed with 'villa' near…
"Very disappointed with 'villa' near Neyland. Property had damp walls clearly visible and extremely musty. '3rd' top bedroom not fit for purpose very d..."
Bellamy's Pad
Trustpilot
Sep 30, 2025
Featured for: example of product quality issues
Great swift service
"Searched the site for dog friendly cottages and found one we were interested in but it stated would accept 1 less dog than we have. Phoned the team to..."
Mrs Simpson
Trustpilot
Sep 30, 2025
Featured for: demonstrates quick helpful communication
This is a beautiful cottage
"Harbourside cottage at Fishguard. This is a beautiful cottage, very clean and comfortable with magnificent view of the harbour. The cottage as everyth..."
joanne eastwood
Trustpilot
Sep 30, 2025
Featured for: detailed positive product-quality example
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Scott P
trustpilot.com
Sep 30, 2025
No customer service
Just arrived at the cottage we booked after a 7 hour drive to find there is no running water. Tried calling the mobile number for the owner which goes...
B
Bellamy's Pad
trustpilot.com
Sep 30, 2025
Very disappointed with 'villa' near…
Very disappointed with 'villa' near Neyland. Property had damp walls clearly visible and extremely musty. '3rd' top bedroom not fit for purpose very d...
M
Mr Cavanagh
trustpilot.com
Sep 30, 2025
Bodafor
Our fifth visit in ten years! Had a lovely time again, location superb and cottage very good and comfortable. Aberdaron has something special...
E
Eileen Cummings
trustpilot.com
Sep 30, 2025
Wonderful stay at Y Stabal
Wonderful stay at Y Stabal . Everything was clean , tidy a...
G
Gemma
trustpilot.com
Sep 30, 2025
Hendy Plas Marian, Anglesey
We had a wonderful stay Hendy Plas Marian. 8 of us stayed there for 3 nights over Easter, house was beautiful and clean. Ni...
j
joanne eastwood
trustpilot.com
Sep 30, 2025
This is a beautiful cottage
Harbourside cottage at Fishguard. This is a beautiful cottage, very clean and comfortable with magnificent view of the harbour. The cottage as everyth...
D
Donna Mylechreest
trustpilot.com
Sep 30, 2025
The Dairy
We had a wonderful holiday whilst staying at The Dairy in Marloes. The house was everything we...
A
Andrew Roberts
trustpilot.com
Sep 30, 2025
Very well presented property which can…
Very well presented property which can comfortably accommodate 2 familie...
K
Kate Warlow
trustpilot.com
Sep 30, 2025
Perfect for a family Easter break.
We stayed at Ty Mor, Manorbier last week. Simply perfect! Great location a short walk from the castle, beach and village shop. Immaculately clean with...
J
Jude S
trustpilot.com
Sep 30, 2025
Great Location
Robust practical interior, in need of some TLC. However, a really good shower, comfortable beds and well equ...
P
Petec
trustpilot.com
Sep 30, 2025
Very easy to book a cottage.
Very easy to book a cottage. With lo...
J
Jeanette Lewis
trustpilot.com
Sep 30, 2025
Was looking for a short break near…
Was looking for a short break near beach with my dog. Easy to f...
S
Shelagh Riley
trustpilot.com
Sep 30, 2025
Shore Cottage is a beautiful spacious…
Shore Cottage is a beautiful spacious modern cottage with the best views and a super hot tub. Everything in the cottage worked and was of the highest...
k
katie
trustpilot.com
Sep 30, 2025
Good holiday
Good holiday, great location. Lovel...
s
starts
trustpilot.com
Sep 30, 2025
Generally OK
Generally OK. Review...
S
SC
trustpilot.com
Sep 30, 2025
A really relaxing holiday at Ty Fferm
A really relaxing holiday at Ty Fferm, Solva. We had to re-scheule our holiday due to illness last year and re-booking was made very easy. Ty Fferm wa...
K
Keith Brady
trustpilot.com
Sep 30, 2025
Great Quality Dog Friendly Properties
You have to select 8 days on the diary, which is nit so good, but...
M
Mrs Simpson
trustpilot.com
Sep 30, 2025
Great swift service
Searched the site for dog friendly cottages and found one we were interested in but it stated would accept 1 less dog than we have. Phoned the team to...
M
Marsha Leeman
trustpilot.com
Sep 30, 2025
excellent service and quick responses…
excellent service and quick respon...
P
Pieter Engel Gravemaker
trustpilot.com
Sep 30, 2025
The best!
Haven view. ref.309713 I can make it a very long story, but is is simply the best and most beautiful cottage I have ever rented. And I have...
Conclusion
Reviews for Quality Cottages show a pattern of mostly positive stays: many guests praise cleanliness, comfortable accommodation and easy booking. Several reviews note quick, helpful phone and email support which enabled bookings or changes. However, there are isolated but serious negative reports — for example no running water on arrival and issues with damp or cleanliness — and a few comments about confusing booking elements or insurance. Prospective bookers should read recent, property-specific reviews, confirm arrival arrangements with the company or owner, and document any issues immediately on arrival.