Guests often describe clean, well-equipped cottages in strong locations, with an online booking process that’s easy to follow. Many mention responsive staff who sort permissions and answer questions quickly. A notable group report serious problems such as damp, filth, pests and no running water. Several also say communication is poor or missing when issues arise.
Examples from available reviews (Aug 2019 – Mar 2026).
Beautiful, well-equipped harbourside cottage with magnificent harbour views.
“This is a beautiful cottage, very clean and comfortable with magnificent view of the harbour.”
Excellent service with quick responses to online and telephone queries.
“excellent service and quick responses to online and telephone queries”
No running water and no response from owner or company.
“there is no running water.”
Found the cottage filthy with cockroaches and poor company response.
“the cockroaches joined us”
Many reviewers say booking is simple and efficient. Several highlight staff who respond fast and get owner approval for special requests. A smaller number describe frustrating hand-offs or unhelpful behaviour.
Few reviews comment directly on value. Guests who found cottages clean and well-equipped describe the price as reasonable and liked the low upfront deposit. Those who ran into hygiene or maintenance problems say it was poor value for money.
People often say the website and booking form are easy to use, and the dog-friendly filters help. Some mention snags, including a diary that forces an eight-day selection and a confusing booking-review step. Most stays are described as relaxing, family-friendly and good for groups.
Many cottages are described as spotless, comfortable and well-equipped, with good views and working amenities. Several reviews report major failures, including visible damp, filthy conditions, cockroaches and no running water. Other properties are described as basically fine but in need of simple TLC.
Several guests praise quick replies online and by phone. Others say neither owners nor the company responded, with contact limited to chasing payment. The most serious on-site complaints often come with reports of no response.
Reviews range from very happy stays in scenic, comfortable cottages to very low-rated visits marked by hygiene or maintenance failures. Many experiences are positive, while a smaller cluster describes severe problems. These failures tend to drive the lowest ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (6) · Reviews (1) · Quotes shortened · As of: March 2026
No running water and no response from owner or company.
“there is no running water.”
Property was damp, musty, dirty and unsafe in one bedroom.
“Property had damp walls clearly visible and extremely musty.”
Lovely location and comfortable cottage, but mattresses became too hot.
“location superb and cottage very good and comfortable.”
Clean, tidy and comfortable cottage with enjoyable farm animals.
“Everything was clean , tidy and comfortable.”
Beautiful, clean house in a quiet location ideal for groups.
“house was beautiful and clean.”
Beautiful, well-equipped harbourside cottage with magnificent harbour views.
“This is a beautiful cottage, very clean and comfortable with magnificent view of the harbour.”
Wonderful holiday in a house with wonderful views from the sunroom.
“wonderful views from the sunroom”
Well presented property comfortably accommodating two families with home comforts.
“Very well presented property which can comfortably accommodate 2 families”
Immaculately clean cottage in a great location, though access is narrow.
“Immaculately clean with lovely furnishings and facilities.”
Functional interior needing TLC but good shower, beds and kitchen.
“in need of some TLC.”
Booking was very easy with a low initial deposit.
“Very easy to book a cottage.”
Easy to find and book a dog-friendly cottage near the beach.
“Easy to find and all information was there.”
Spacious modern cottage in excellent condition with great views and hot tub.
“Everything in the cottage worked and was of the highest standard”
Enjoyable holiday in a lovely cottage, but more towels were needed.
“Could do with more towels”
Overall okay but the booking review was confusing.
“Review of booking confusing”
Relaxing, spotless, homely stay with easy re-booking and welcoming owners.
“re-booking was made very easy.”
Good booking form and dog-friendly properties, though diary forces eight-day selection.
“You have to select 8 days on the diary”
Helpful staff obtained owner permission quickly allowing booking within four hours.
“She got the agreement of the owners to take an extra dog”
Excellent service with quick responses to online and telephone queries.
“excellent service and quick responses to online and telephone queries”
Describes cottage as the best and most beautiful with breathtaking views.
“simply the best and most beautiful cottage I have ever rented.”
Arrived at a filthy cottage and experienced illness and poor response.
“dirty dusty filthy with infectious conditions”
While looking for low-cost vacation packages on the Internet, I came across a number of advertisements in a variety of locations, each with a different price range.
Getting input at such a quick rate creates a challenge in that it is difficult to obtain a response.
When I sought to contact someone for clarification, I was transferred to overflow help, which was frustrating but wonderful since it was better than sitting in an automated line.
I choose to book the Yr Hen Glotly holiday package from the Quality Cottage online booking office.
Given that I've chosen to book directly with the airline, I'm keeping my fingers crossed that I'll be able to secure the best deal available because so far customer service is amazing.
Found the cottage filthy with cockroaches and poor company response.
“the cockroaches joined us”
Company demanded payment but failed to communicate about booking restrictions.
“they refuse to communicate except for demanding the balance be paid.”
Clear website, great selection and informative staff; booking was painless.
“The whole process was simple and painless from booking to stay”
Wonderful stay in a picturesque North Wales cottage with helpful staff.
“had a wonderful stay in a picturesque cottage in North Wales”
Staff were unhelpful and seemed primarily focused on making money.
“Not helpful and don’t really give a continental, just about making money.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Quality Cottages is a UK holiday cottage booking agency listing self-catering properties in coastal, harbourside and rural areas. The website provides property descriptions, photos, availability calendars and an online booking form. It promotes filters for dog-friendly and group stays, takes deposits and then collects the remaining balance. Support is available by phone and email, and the company works with cottage owners on bookings and guest requests.