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We Collect & Analyse Reviews

Pierre & Vacances
Experiences & Reviews

Pierre & Vacances is a European operator of self-catered holiday residences and resorts, offering apartments, chalets and holiday villages across coastal and mountain destinations. The brand markets short-break and family-oriented accommodation via its website and travel partners; individual properties operate with local management and can vary in amenities and policies.

Overview & Key Metrics

Reviews Analysed 12
Positive Sentiment 17%
Latest Review 13d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Reviews mostly report unhelpful, rude or absent staff and poor on-site handling of problems; a minority of stays describe attentive, helpful staff.

Share
18%
Weak
💰

Value for money

Many guests describe hidden charges, oversold or poor-standard accommodation for the price; a few reviews mention attractive booking offers.

Share
18%
Weak
⚡

User experience

Several reviewers report booking or payment failures and missing reservations; others note convenient booking options and flexible payment on select bookings.

Share
9%
Weak
🔧

Product quality

Multiple reports describe dilapidated, dirty or unsafe accommodation and poor food quality at some sites; some properties are praised for good facilities.

Share
13%
Weak
📞

Communication

Frequent complaints about unanswered emails, delayed refunds and lack of response via phone or social channels; occasional reports of clear, helpful replies.

Share
20%
Weak
⭐

Overall experience

Overall impressions in these reviews are mainly negative for specific sites, though a small number of guests report fully satisfactory stays.

Share
22%
Weak

View all 12 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 12 reviews

All Customer Reviews

Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: September 2025

m
michelle rodman
trustpilot.com Sep 30, 2025

Don’t go here

Stayed at the hotel Costa Malaga in Torremolinos For 7 nights horrible hotel ended up staying in room for 3 days with food poisoning and a really bad...

S
Simeon Smeele
trustpilot.com Sep 30, 2025

Hidden fees

We had to pay 60 euros to bring our dog to their hotel in...

M
Michael
trustpilot.com Sep 30, 2025

Wouldn’t advise a holiday at their…

Wouldn’t advise a holiday at their Fuerteventura site - OngoMarc. Very poor customer service, hair found embedded into the food, staff shrug shoulders...

G
Gabriele Picchiani
trustpilot.com Sep 30, 2025

Disastrous experience with Pierre & Vacances: saved only by PayPal Purchase Protection

I booked a 9-night stay in Sardinia through the Pierre & Vacances website. I received confirmation both from the platform and from PayPal, so everythi...

C
Camilla Menegale
trustpilot.com Sep 30, 2025

Drunken guests screaming at midnight

I live in the Block in front of the structure in Carnolès. Drunken guests are talking out loud, keep laughing and screaming at midnight. Called...

C
Charlotte Brehaut
trustpilot.com Sep 30, 2025

One star is generous

One star is generous for this run down, very basic apartment and complex. Laughably, we were given an inventory to make a note of anything that we wan...

E
Edward
trustpilot.com Sep 30, 2025

Pierre Vacances Mottaret Meribel

It's not as advertised. Exceptionally dilapidated. Unsuitable for 4 people in an apartment said to be suitable for 5.. at best really only suitable fo...

E
Empress Rasta
trustpilot.com Sep 30, 2025

A DREADFUL ZERO STAR!

A DREADFUL ZERO STAR! WE STAY AT PIERRE ET VACANCES IN ORIGO MARE FUERTEVENTURA DO NOT BOOK THIS HELLACIOUS HOTEL- FULL OF HAZARDOUS AND HORRENDOUS! T...

M
Mike G
trustpilot.com Sep 30, 2025

Superb ski chalet

Superb self catering ski chalet L’Hevana; great facilities, superb location in centre of M...

L
Lizzie Pawsey
trustpilot.com Sep 30, 2025

Awful

Awful. No-one answers messages on social media. Have been waiting 3 months for a refund. Have phoned customer service 15+ times. Apparently it is on i...

T
Themaltesir
trustpilot.com Sep 30, 2025

Terrible customer service and they don't keep their promise

If there is a zero star to provide, then I will, but the lowest is one. I was booking my holiday with Pierre et Vacances to go to Pont Royal. The holi...

I
Ivy Bartell
Collected.reviews Jun 18, 2022

Amazing Experience at Pierre & Vacances!

I recently stayed at Pierre & Vacances for my vacation and I must say that it was an amazing experience. The location, the facilities, and the staff were exceptional.

The booking process was very convenient with their offer of a €1 deposit and easy payment plan. Additionally, they offered free cancellation extension which gave me peace of mind knowing that in case something comes up unexpectedly, I could cancel without any charges.

The room was cozy yet spacious enough to accommodate all of us comfortably with a fully equipped kitchenette where we were able to prepare our own meals. Also, there is Wi-Fi available throughout the premises which allowed us to keep connected even when on vacation.

Moreover, what stood out for me was the excellent customer service provided by their efficient staff who went above and beyond to ensure our stay was enjoyable. They welcomed us warmly and addressed all our concerns promptly in a friendly manner. Their hospitality made me feel like I had found a home away from home.

In conclusion, if you're planning your next vacation or breakaway in Europe either by the sea or mountainside or countryside, Pierre & Vacances is definitely worth considering as you will have guaranteed satisfaction with your choice!

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Conclusion

The supplied reviews show a pattern of site-to-site variation: some properties and stays are described positively for location and staff, while many reports flag serious problems. Recurring issues include booking or payment errors, poor accommodation condition, hygiene concerns and slow or missing responses from customer service. Several reviewers also highlight unexpected fees or a lack of clear pricing information. If considering Pierre & Vacances, check recent, property-specific reviews, confirm fees (pets, extras) before paying and retain payment confirmations (one reviewer cited PayPal Purchase Protection). For unresolved issues, document communications and persist with official complaint channels and your payment provider.