Many guests describe major cleanliness and hygiene issues during their stays. Several say bookings failed on arrival and refunds took a long time. A smaller set of reviews highlights well-equipped self-catering chalets and easy bookings. Complaints also mention surprise fees and late-night noise.
Examples from available reviews (Jun 2022 – Mar 2026).
Suffered food poisoning and rash; dirty hotel with unhelpful staff.
“ended up staying in room for 3 days with food poisoning”
Paid an unexpected €60 dog fee not shown in pricing overview.
“This fee was not specified in the pricing overview.”
Booking missing on arrival; customer service unhelpful and rude.
“the booking did not exist and no room had been reserved”
Superb self-catering chalet with great facilities and helpful staff.
“Superb self catering ski chalet L’Hevana;”
Several reviews mention rude or unhelpful reception staff, including cases where price guarantees were not honoured. More than one guest says the front desk could not find their booking at arrival. A few stays note attentive staff, but these positives are limited.
Multiple reviewers describe surprise charges, such as a dog fee not shown when booking. Some also say staff tried to apply higher prices after the booking was made. Only a few reviews argue the stay was good value overall.
Guests report loud noise from other customers at night and at least one safety incident on uneven paths. Several describe stays that fell short of the condition shown in advertising. A minority report smooth bookings and enjoyable visits.
Several accounts describe run-down or poorly cleaned apartments and hygiene issues in food service. At least one guest reports getting sick from food and finding hair embedded in meals. One review praises a well-kept self-catering chalet, but that kind of feedback is rare.
Multiple reviewers mention slow or no replies to enquiries and long waits for refunds. Communication problems at arrival appear in more than one complaint. Positive communication comes up in only a minority of reviews.
Reviews split sharply between many serious complaints and a small number of positive stays, pointing to very mixed outcomes for guests. The negative comments focus on cleanliness, service failures, surprise fees, and safety or noise problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Suffered food poisoning and rash; dirty hotel with unhelpful staff.
“ended up staying in room for 3 days with food poisoning”
Paid an unexpected €60 dog fee not shown in pricing overview.
“This fee was not specified in the pricing overview.”
Experienced poor customer service, unhygienic food and rude staff.
“Very poor customer service, hair found embedded into the food”
Booking missing on arrival; customer service unhelpful and rude.
“the booking did not exist and no room had been reserved”
Noisy drunken guests late at night; reception did not respond.
“Drunken guests are talking out loud, keep laughing and screaming at midnight.”
Run-down, basic apartment with many faults and poor cleanliness.
“not very clean”
Apartment dilapidated, overcrowded and not as advertised.
“It's not as advertised.”
Uneven paths caused injuries; staff were unhelpful and discriminatory.
“MY MOTHER TRIPPED OFF AND BROKEN HER LOWER LEG!”
Superb self-catering chalet with great facilities and helpful staff.
“Superb self catering ski chalet L’Hevana;”
Awaiting refund for three months; messages unanswered and poor communication.
“Have been waiting 3 months for a refund.”
Customer service refused to honour price guarantee and were unhelpful.
“they were the most unhelpful.”
I recently stayed at Pierre & Vacances for my vacation and I must say that it was an amazing experience. The location, the facilities, and the staff were exceptional.
The booking process was very convenient with their offer of a €1 deposit and easy payment plan. Additionally, they offered free cancellation extension which gave me peace of mind knowing that in case something comes up unexpectedly, I could cancel without any charges.
The room was cozy yet spacious enough to accommodate all of us comfortably with a fully equipped kitchenette where we were able to prepare our own meals. Also, there is Wi-Fi available throughout the premises which allowed us to keep connected even when on vacation.
Moreover, what stood out for me was the excellent customer service provided by their efficient staff who went above and beyond to ensure our stay was enjoyable. They welcomed us warmly and addressed all our concerns promptly in a friendly manner. Their hospitality made me feel like I had found a home away from home.
In conclusion, if you're planning your next vacation or breakaway in Europe either by the sea or mountainside or countryside, Pierre & Vacances is definitely worth considering as you will have guaranteed satisfaction with your choice!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Pierre & Vacances runs holiday residences and aparthotels across Europe. Listings describe a mix of self-catering apartments, seaside resorts, and ski chalets. Accommodation ranges from studios to multi-bedroom chalets for short holiday lets. Many locations offer online booking and on-site reception. Public property pages обычно list facilities, nearby activities, and seasonal availability.