Amazing Experience at Pierre & Vacances! - I recently stayed at Pierre & Vacances for my vacation and I must say that it was an amazing experience. The location, the facilities, and the staff were exceptional. The booking process was very convenient with their offer of a €1 deposit and easy payment plan. Additionally, they offered free cancellation extension which gave me peace of mind knowing that in case something comes up unexpectedly, I could cancel without any charges. The room was cozy yet spacious enough to accommodate all of us comfortably with a fully equipped kitchenette where we were able to prepare our own meals. Also, there is Wi-Fi available throughout the premises which allowed us to keep connected even when on vacation. Moreover, what stood out for me was the excellent customer service provided by their efficient staff who went above and beyond to ensure our stay was enjoyable. They welcomed us warmly and addressed all our concerns promptly in a friendly manner. Their hospitality made me feel like I had found a home away from home. In conclusion, if you're planning your next vacation or breakaway in Europe either by the sea or mountainside or countryside, Pierre & Vacances is definitely worth considering as you will have guaranteed satisfaction with your choice!
Pierre & Vacances
Reviews & Experiences
The supplied reviews show a pattern of site-to-site variation: some properties and stays are described positively for location and staff, while many reports flag serious problems. Recurring issues include booking or payment errors, poor accommodation condition, hygiene concerns and slow or missing responses from customer service. Several reviewers also highlight unexpected fees or a lack of clear pricing information. If considering Pierre & Vacances, check recent, property-specific reviews, confirm fees (pets, extras) before paying and retain payment confirmations (one reviewer cited PayPal Purchase Protection). For unresolved issues, document communications and persist with official complaint channels and your payment provider.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jun 2022 – Oct 2025).
Disastrous experience with Pierre & Vacances: saved only by PayPal Purchase Protection - I booked a 9-night stay in Sardinia through the Pierre & Vacances website. I received confirmation both from the platform and from PayPal, so everythi...
A DREADFUL ZERO STAR! WE STAY AT PIERRE ET VACANCES IN ORIGO MARE FUERTEVENTURA DO NOT BOOK THIS HELLACIOUS HOTEL- FULL OF HAZARDOUS AND HORRENDOUS! T...
Superb ski chalet - Superb self catering ski chalet L’Hevana; great facilities, superb location in centre of M...
What reviewers often mention
Service quality
Reviews mostly report unhelpful, rude or absent staff and poor on-site handling of problems; a minority of stays describe attentive, helpful staff.
Value for money
Many guests describe hidden charges, oversold or poor-standard accommodation for the price; a few reviews mention attractive booking offers.
User experience
Several reviewers report booking or payment failures and missing reservations; others note convenient booking options and flexible payment on select bookings.
Product quality
Multiple reports describe dilapidated, dirty or unsafe accommodation and poor food quality at some sites; some properties are praised for good facilities.
Communication
Frequent complaints about unanswered emails, delayed refunds and lack of response via phone or social channels; occasional reports of clear, helpful replies.
Overall experience
Overall impressions in these reviews are mainly negative for specific sites, though a small number of guests report fully satisfactory stays.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (11) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Don’t go here - Stayed at the hotel Costa Malaga in Torremolinos For 7 nights horrible hotel ended up staying in room for 3 days with food poisoning and a really bad...
Hidden fees - We had to pay 60 euros to bring our dog to their hotel in...
Wouldn’t advise a holiday at their Fuerteventura site - OngoMarc. Very poor customer service, hair found embedded into the food, staff shrug shoulders...
Disastrous experience with Pierre & Vacances: saved only by PayPal Purchase Protection - I booked a 9-night stay in Sardinia through the Pierre & Vacances website. I received confirmation both from the platform and from PayPal, so everythi...
Drunken guests screaming at midnight - I live in the Block in front of the structure in Carnolès. Drunken guests are talking out loud, keep laughing and screaming at midnight. Called...
One star is generous for this run down, very basic apartment and complex. Laughably, we were given an inventory to make a note of anything that we wan...
Pierre Vacances Mottaret Meribel - It's not as advertised. Exceptionally dilapidated. Unsuitable for 4 people in an apartment said to be suitable for 5.. at best really only suitable fo...
A DREADFUL ZERO STAR! WE STAY AT PIERRE ET VACANCES IN ORIGO MARE FUERTEVENTURA DO NOT BOOK THIS HELLACIOUS HOTEL- FULL OF HAZARDOUS AND HORRENDOUS! T...
Superb ski chalet - Superb self catering ski chalet L’Hevana; great facilities, superb location in centre of M...
Awful - Awful. No-one answers messages on social media. Have been waiting 3 months for a refund. Have phoned customer service 15+ times. Apparently it is on i...
Terrible customer service and they don't keep their promise - If there is a zero star to provide, then I will, but the lowest is one. I was booking my holiday with Pierre et Vacances to go to Pont Royal. The holi...
Amazing Experience at Pierre & Vacances! - I recently stayed at Pierre & Vacances for my vacation and I must say that it was an amazing experience. The location, the facilities, and the staff were exceptional.
The booking process was very convenient with their offer of a €1 deposit and easy payment plan. Additionally, they offered free cancellation extension which gave me peace of mind knowing that in case something comes up unexpectedly, I could cancel without any charges.
The room was cozy yet spacious enough to accommodate all of us comfortably with a fully equipped kitchenette where we were able to prepare our own meals. Also, there is Wi-Fi available throughout the premises which allowed us to keep connected even when on vacation.
Moreover, what stood out for me was the excellent customer service provided by their efficient staff who went above and beyond to ensure our stay was enjoyable. They welcomed us warmly and addressed all our concerns promptly in a friendly manner. Their hospitality made me feel like I had found a home away from home.
In conclusion, if you're planning your next vacation or breakaway in Europe either by the sea or mountainside or countryside, Pierre & Vacances is definitely worth considering as you will have guaranteed satisfaction with your choice!
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Pierre & Vacances
Pierre & Vacances is a European operator of self-catered holiday residences and resorts, offering apartments, chalets and holiday villages across coastal and mountain destinations. The brand markets short-break and family-oriented accommodation via its website and travel partners; individual properties operate with local management and can vary in amenities and policies.