Reviews focus on service breakdowns and a clunky booking process. One reviewer says they paid for cleaning but ended up doing it themselves. Another points to a poor website and a booking system that depends on bank transfers with no receipts. Together, the two entries contrast a low-scoring service complaint with a high numeric rating alongside booking frustrations.
Examples from available reviews (Dec 2021 – Mar 2026).
Owners paid for cleaning but were left to clean themselves.
“So we're paying for cleaning which we need to do ourselves?”
Company's website looked poor and bookings required bank transfers without receipts.
“IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL.”
One review describes a basic service failure: cleaning was paid for but not done, leaving owners to finish it themselves. Another review flags booking administration problems, pointing to manual bank transfers and a weak website flow.
One reviewer paid for cleaning that was not provided, which reads as poor value. Another entry gives a high numeric rating despite critical comments, showing sharply different views of value.
A reviewer called the website poor and tied it to a difficult booking journey. They also said bookings rely on bank transfers and come without receipts, creating a disjointed path from booking to payment.
These reviews do not describe accommodation condition, fittings, or durability. There is not enough here to judge product quality.
Reviewers mention missing receipts and unclear booking instructions. The cleaning complaint also suggests mixed messaging about what paid services include, such as who is meant to do the cleaning.
Both reviews focus on day-to-day operations and service steps, not facilities or features. The feedback is split between a strongly negative service account and a high numeric rating paired with website and booking issues.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: March 2026
Owners paid for cleaning but were left to clean themselves.
“So we're paying for cleaning which we need to do ourselves?”
BEWARE of Park Leisure Holidays (UK). Not only does their website look shoddy and cheap, but my experience with them was horrible. To begin with, they only accept payment through bank transfers. They claim it's for security purposes, but the more likely reason is that they won't give you a paper receipt to prove you paid them. So instead you have no proof. Luckily I was already in Europe when I tried to book with them so I went down to my local bank and made a transfer from there. IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL. IT WILL DISAPPOINT AND YOU WON’T LIKE IT.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Park Leisure runs and manages holiday parks and holiday home sites across the UK. It handles bookings for short breaks and arrangements for holiday home ownership. Park teams usually look after on-site facilities, maintenance, and guest services at each location. The organisation posts listings and booking details online. Customers reach Park Leisure through online booking channels and park reception teams.