Reviews Analysed
2
We Collect & Analyse Reviews
Park Leisure
Experiences & Reviews
Park Leisure is a UK holiday operator name commonly searched by travellers and caravan owners looking for park-based accommodation and related services. People searching reviews typically want clarity on booking procedures, payment methods, on-site services (such as cleaning and maintenance), and owner-management arrangements. Independent reviews help prospective customers verify operational reliability, communication practices and whether contractual responsibilities are met.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
13d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reviews report operational failures: agreed cleaning not completed and owners experiencing unsatisfactory service leading them to leave the park.
Share
Weak
25%
💰
Value for money
An owner reports being charged for cleaning that they then had to do themselves, raising concerns about billed services versus delivered value.
Share
Weak
13%
⚡
User experience
One reviewer criticises the website and booking flow as poor and describes the payment process as insecure and inconvenient.
Share
Weak
13%
🔧
Product quality
No reviews refer to the physical condition or quality of accommodation; there is insufficient information to assess product quality.
Share
Mixed
0%
📞
Communication
Reviews describe limited or unsatisfactory communication: lack of receipts and dismissive explanations after service failures.
Share
Weak
25%
⭐
Overall experience
Both reviews express a negative overall outcome, with customers discouraged by unresolved booking and cleaning issues.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 2 verified reviews (December 2021 – September 2025).
Flight booking
"BEWARE of Park Leisure Holidays (UK). Not only does their website look shoddy and cheap, but my experience with them was horrible. To begin with, they only accept payment through bank transfers. They claim it's for security purposes, but the more likely reason is that they won't give you a paper receipt to prove you paid them. So instead you have no proof. Luckily I was already in Europe when I tried to book with them so I went down to my local bank and made a transfer from there. IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL. IT WILL DISAPPOINT AND YOU WON’T LIKE IT.
"
Smiltley Karen
Collected.reviews
Dec 01, 2021
Featured for: Strong warning to avoid booking
Parkleisure requested us
"Parkleisure requested us, as owners of a caravan being rented out to holiday makers, to pay for the cleaning after every customer. This is absolutely..."
Rillah Reiziger
Trustpilot
Sep 30, 2025
Featured for: Owner moved caravan away
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: September 2025
R
Rillah Reiziger
trustpilot.com
Sep 30, 2025
Parkleisure requested us
Parkleisure requested us, as owners of a caravan being rented out to holiday makers, to pay for the cleaning after every customer. This is absolutely...
S
Smiltley Karen
Collected.reviews
Dec 01, 2021
Flight booking
BEWARE of Park Leisure Holidays (UK). Not only does their website look shoddy and cheap, but my experience with them was horrible. To begin with, they only accept payment through bank transfers. They claim it's for security purposes, but the more likely reason is that they won't give you a paper receipt to prove you paid them. So instead you have no proof. Luckily I was already in Europe when I tried to book with them so I went down to my local bank and made a transfer from there. IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL. IT WILL DISAPPOINT AND YOU WON’T LIKE IT.
Conclusion
The supplied reviews flag recurring operational and communication problems: one customer criticises the website and the requirement to pay by bank transfer without a receipt, while an owner reports being charged for cleaning that was not carried out. For consumers, check and obtain written confirmation of payment methods, receipts and cleaning responsibilities before booking or listing a property. Owners should request clear contractual terms about cleaning and inspection procedures. If these issues are a concern, prospective customers and owners may wish to seek alternative providers or obtain contract-level assurances in writing.