The supplied reviews flag recurring operational and communication problems: one customer criticises the website and the requirement to pay by bank transfer without a receipt, while an owner reports being charged for cleaning that was not carried out. For consumers, check and obtain written confirmation of payment methods, receipts and cleaning responsibilities before booking or listing a property. Owners should request clear contractual terms about cleaning and inspection procedures. If these issues are a concern, prospective customers and owners may wish to seek alternative providers or obtain contract-level assurances in writing.
Examples from available reviews (Dec 2021 – Feb 2026).
Company's website looked poor and bookings required bank transfers without receipts.
“IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL.”
Owners paid for cleaning but were left to clean themselves.
“So we're paying for cleaning which we need to do ourselves?”
Reviews report operational failures: agreed cleaning not completed and owners experiencing unsatisfactory service leading them to leave the park.
An owner reports being charged for cleaning that they then had to do themselves, raising concerns about billed services versus delivered value.
One reviewer criticises the website and booking flow as poor and describes the payment process as insecure and inconvenient.
No reviews refer to the physical condition or quality of accommodation; there is insufficient information to assess product quality.
Reviews describe limited or unsatisfactory communication: lack of receipts and dismissive explanations after service failures.
Both reviews express a negative overall outcome, with customers discouraged by unresolved booking and cleaning issues.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Owners paid for cleaning but were left to clean themselves.
“So we're paying for cleaning which we need to do ourselves?”
BEWARE of Park Leisure Holidays (UK). Not only does their website look shoddy and cheap, but my experience with them was horrible. To begin with, they only accept payment through bank transfers. They claim it's for security purposes, but the more likely reason is that they won't give you a paper receipt to prove you paid them. So instead you have no proof. Luckily I was already in Europe when I tried to book with them so I went down to my local bank and made a transfer from there. IF YOU WANT TO BOOK FOR YOUR HOLIDAYS, DON'T TRY THIS COMPANY AT ALL. IT WILL DISAPPOINT AND YOU WON’T LIKE IT.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Park Leisure is a UK holiday operator name commonly searched by travellers and caravan owners looking for park-based accommodation and related services. People searching reviews typically want clarity on booking procedures, payment methods, on-site services (such as cleaning and maintenance), and owner-management arrangements. Independent reviews help prospective customers verify operational reliability, communication practices and whether contractual responsibilities are met.