Reviews for Palace Resorts in this sample are mixed but lean strongly negative overall. One guest praised rooms, views and attentive staff, while many more report billing disputes, alleged unauthorised charges, unresolved refunds and difficult customer‑service interactions. Several reviews raise serious allegations about dispute escalation and legal concerns tied to timeshare issues; those are repeatedly mentioned and worth investigating further via independent news or official sources. If you are considering Palace Resorts, read booking and payment terms carefully, document any charges, and contact your payment provider promptly for disputed transactions; also review recent news and official channels before committing to a timeshare presentation or long‑term agreement.
Examples from available reviews (Apr 2022 – Feb 2026).
The resort provided excellent service, spacious rooms and spectacular views.
“They consistently went above and beyond to ensure our comfort and satisfaction during our stay.”
They charged my card without consent and haven't refunded me.
“I was debited for $8,700 which caused me bank charges”
Loyal members denied promised free week and received poor service.
“they said it was a mistake, and they wouldn’t escalate it.”
Reviewer says U.S. citizens were arrested on false charges while on holiday in Mexico.
“They got U.S citizens arrested on false charges.”
Mixed reports: one reviewer praises attentive staff and above‑and‑beyond service; several others report rude staff, denied member benefits and long unresolved service issues.
Few mentions: one guest praised the all‑inclusive package and room amenities, while several reviewers labelled offers deceptive or warned against timeshare commitments.
No reviewers discussed website or app usability; feedback concentrates on on‑site operations, billing and guest interactions rather than digital platforms.
Two reviews mention property condition: one notes spacious, well‑equipped rooms; another calls resorts 'disgusting' and warns of theft, indicating inconsistent reports on physical quality.
Multiple complaints focus on billing, refunds and dispute handling; several reviewers describe promised refunds not issued and lack of escalation or resolution.
Overall impressions skew negative: many reviews allege serious disputes, billing problems and mistreatment; one review gives a distinctly positive all‑inclusive experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Member praises resort but criticises consistently poor, unresolved customer service.
“If you ever need to call for something just know that your problem will NEVER be resolved.”
Membership paid for but benefits unusable; reviewer calls them dishonest and inefficient.
“They are so dishonest and so inefficient.”
They charged my card without consent and haven't refunded me.
“I was debited for $8,700 which caused me bank charges”
Loyal members denied promised free week and received poor service.
“they said it was a mistake, and they wouldn’t escalate it.”
Rude staff denied extension, locked guests out, member threatening lawsuit.
“Staff was horribly rude.”
Reviewer alleges the resort kidnaps people and warns others to avoid it.
“Kidnapping people is their speciality”
Reviewer claims the company had people arrested in Mexico and warns to stay away.
“Watch news this crooked company had people arrested in mexico”
Reviewer says the company escalated civil matter into false criminal charges.
“Elevated a civil matter to bogus criminal charges.”
Reviewer calls the company a scam and says it shouldn't operate in the USA.
“A scam company that should NOT be allowed to operate in the USA.”
Reviewer warns against trusting the company, alleging robbery and kidnapping.
“This is just a scheme to rob and kidnap tourists.”
Reviewer demands Palace be banned and pay millions to held couple.
“they need to pay millions to the couple held hostage”
Reviewer accuses Palace of detaining Americans over a timeshare dispute.
“Stop kidnapping Americans over Trump policies...”
Reviewer warns the company jailed American tourists after they disputed card charges.
“They had american tourists thrown in jail”
Reviewer says U.S. citizens were arrested on false charges while on holiday in Mexico.
“They got U.S citizens arrested on false charges.”
Reviewer warns timeshare disputes may lead to arrest in Mexico.
“You may get arrested in Mexico if you dispute charges.”
Reviewer accuses the company of lying and failing to deliver promises.
“Company lies and does not deliver on promises!”
Reviewer strongly advises avoiding the timeshare presentations.
“Stay away from the timeshare presentations!!!!!”
Reviewer advises avoiding the resort after a couple were jailed over an AMEX dispute.
“Do not stay here or do business with these people.”
Reviewer calls the resort 'trash' and urges others to avoid it.
“Absolutely trash. Walk away now.”
Reviewer says timeshare means 8–10 years in a Mexican prison.
“When they say timeshare they mean 8-10 years in a Mexican prison.”
Reviewer reports everything was terrible and advises not to do business.
“DO NOT DO BUSINESS WITH THIS PLACE.”
Reviewer accuses the hotel's leaders of being criminals and insults them.
“The million dollar criminals running this hotel chain should be arrested.”
I recently had the pleasure of staying at Palace Resorts, and I must say it was an excellent experience. From the moment we arrived, we were greeted with warm smiles from the staff who were eager to help us settle in.
The accommodations were lovely with spacious rooms that had all the amenities one would need for a comfortable stay. The resort's all-inclusive package ensured that we never went hungry or thirsty, as there was always plenty of food and drinks available at any time of day.
One thing that stood out to me was the level of service provided by their staff members. They consistently went above and beyond to ensure our comfort and satisfaction during our stay.
The resort's location couldn't have been better! We enjoyed breathtaking views every morning overlooking stunning natural landscapes which made our vacation even more memorable.
Overall, my experience with Palace Resorts exceeded my expectations in so many ways. I highly recommend this destination for anybody looking for a luxurious all-inclusive vacation package experience full of great experiences!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Palace Resorts is a hospitality company operating all‑inclusive resort properties aimed at leisure travellers. People searching Palace Resorts reviews commonly seek information on guest service, billing and dispute handling, timeshare presentations and property standards. This summary aggregates user‑submitted reviews to highlight recurring themes in recent guest feedback.