Reviews Analysed
21
We Collect & Analyse Reviews
Palace Resorts
Experiences & Reviews
Palace Resorts is a hospitality company operating all‑inclusive resort properties aimed at leisure travellers. People searching Palace Resorts reviews commonly seek information on guest service, billing and dispute handling, timeshare presentations and property standards. This summary aggregates user‑submitted reviews to highlight recurring themes in recent guest feedback.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
14d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Mixed reports: one reviewer praises attentive staff and above‑and‑beyond service; several others report rude staff, denied member benefits and long unresolved service issues.
Share
Weak
12%
💰
Value for money
Few mentions: one guest praised the all‑inclusive package and room amenities, while several reviewers labelled offers deceptive or warned against timeshare commitments.
Share
Mixed
7%
⚡
User experience
No reviewers discussed website or app usability; feedback concentrates on on‑site operations, billing and guest interactions rather than digital platforms.
Share
Mixed
0%
🔧
Product quality
Two reviews mention property condition: one notes spacious, well‑equipped rooms; another calls resorts 'disgusting' and warns of theft, indicating inconsistent reports on physical quality.
Share
Mixed
5%
📞
Communication
Multiple complaints focus on billing, refunds and dispute handling; several reviewers describe promised refunds not issued and lack of escalation or resolution.
Share
Weak
24%
⭐
Overall experience
Overall impressions skew negative: many reviews allege serious disputes, billing problems and mistreatment; one review gives a distinctly positive all‑inclusive experience.
Share
Weak
52%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Unforgettable Experience At Palace Resorts
"I recently had the pleasure of staying at Palace Resorts, and I must say it was an excellent experience. From the moment we arrived, we were greeted with warm smiles from the staff who were eager to help us settle in. The accommodations were lovely with spacious rooms that had all the amenities one would need for a comfortable stay. The resort's all-inclusive package ensured that we never went hungry or thirsty, as there was always plenty of food and drinks available at any time of day. One thing that stood out to me was the level of service provided by their staff members. They consistently went above and beyond to ensure our comfort and satisfaction during our stay. The resort's location couldn't have been better! We enjoyed breathtaking views every morning overlooking stunning natural landscapes which made our vacation even more memorable. Overall, my experience with Palace Resorts exceeded my expectations in so many ways. I highly recommend this destination for anybody looking for a luxurious all-inclusive vacation package experience full of great experiences!"
Uriel
Collected.reviews
Apr 18, 2022
Featured for: Positive detailed service
Payment taken from credit card by Moon Palace resort without my consent
"I booked a trip to Moon Palace resort Cancun using Booking.com. I booked the hotel on a 'pay at the hotel' basis and didn't expect for a minute that t..."
James Simpson
Trustpilot
Sep 30, 2025
Featured for: Unauthorised large charge
Dishonest and unapologetic
"We’ve been members of palace resorts for 16 years, and until this year have been very pleased. Long story short, we were told that we had earned a fre..."
Adam Benns
Trustpilot
Sep 30, 2025
Featured for: Long‑term member complaint
DO NOT USE THIS COMPANY!
"DO NOT USE THIS COMPANY! They got U.S citizens arrested on false charges. The husband works for the Michigan state Police. They have been in jail over..."
Tristian Dewey
Trustpilot
Sep 30, 2025
Featured for: Alleges arrests and charges
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
James Simpson
trustpilot.com
Sep 30, 2025
Payment taken from credit card by Moon Palace resort without my consent
I booked a trip to Moon Palace resort Cancun using Booking.com. I booked the hotel on a 'pay at the hotel' basis and didn't expect for a minute that t...
A
Adam Benns
trustpilot.com
Sep 30, 2025
Dishonest and unapologetic
We’ve been members of palace resorts for 16 years, and until this year have been very pleased. Long story short, we were told that we had earned a fre...
D
Dwight Anderson
trustpilot.com
Sep 30, 2025
I would rate this place 0 stars
I would rate this place 0 stars. Staff was horribly rude. As a diamond member this company is going to court. Not in 1 year In this moment. They said...
J
Jesse Vought
trustpilot.com
Sep 30, 2025
Kidnapping people is their speciality
Kidnapping people is their speciali...
R
Ron “two big” b
trustpilot.com
Sep 30, 2025
Watch news this crooked company had…
Watch news this crooked company had people arrested in mexico...
R
Robert Greenberg
trustpilot.com
Sep 30, 2025
Elevated a civil matter to bogus…
Elevated a civil matter to bogu...
N
Nikki
trustpilot.com
Sep 30, 2025
A scam company that should NOT be…
A scam company that should NOT b...
G
Grandpa D
trustpilot.com
Sep 30, 2025
Never trust this company
Never trust this company. Their resorts are disgusting and you will get robbed. These pictur...
S
Suesan Butterfield
trustpilot.com
Sep 30, 2025
Palace needs to be ban from Americans &…
Palace needs to be ban from Americans & they n...
k
karla cooper
trustpilot.com
Sep 30, 2025
Stop kidnapping Americans over Trump…
Stop kidnapping Americans over Trump policies... Don't go to The Palace until they release 2 Americans over a civil timeshare dispute...
S
Scott Schrader
trustpilot.com
Sep 30, 2025
Do not use this company
Do not use this company. They had american tourists thrown in jail bec...
T
Tristian Dewey
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY! They got U.S citizens arrested on false charges. The husband works for the Michigan state Police. They have been in jail over...
D
David Stefan
trustpilot.com
Sep 30, 2025
Americans getting arrested for disputing charges
Be careful doing a time share. You may get...
A
A.R.
trustpilot.com
Sep 30, 2025
Crooks
Company lies and does not del...
T
Tamir Ness
trustpilot.com
Sep 30, 2025
This place sucks!!
This place sucks!!! Stay away from t...
K
Kay
trustpilot.com
Sep 30, 2025
Do not stay here or do business with…
Do not stay here or do business with these people. There are several reports of...
J
Joshua Bittman
trustpilot.com
Sep 30, 2025
Absolutely trash
Absolutely trash. Walk away now. Look at organizations like...
B
Brian “Brian ” D
trustpilot.com
Sep 30, 2025
When they say timeshare they mean 8-10…
When they say timeshare they mean 8-10 years in a Mexican prison. Steer clear of this company and...
R
Rob
trustpilot.com
Sep 30, 2025
Terrible everything
Terrible everything. DO NOT...
C
Chris Burke
trustpilot.com
Sep 30, 2025
The million dollar criminals running…
The million dollar criminals running this hotel chain should be arres...
Conclusion
Reviews for Palace Resorts in this sample are mixed but lean strongly negative overall. One guest praised rooms, views and attentive staff, while many more report billing disputes, alleged unauthorised charges, unresolved refunds and difficult customer‑service interactions. Several reviews raise serious allegations about dispute escalation and legal concerns tied to timeshare issues; those are repeatedly mentioned and worth investigating further via independent news or official sources. If you are considering Palace Resorts, read booking and payment terms carefully, document any charges, and contact your payment provider promptly for disputed transactions; also review recent news and official channels before committing to a timeshare presentation or long‑term agreement.