Unforgettable Experience At Palace Resorts - I recently had the pleasure of staying at Palace Resorts, and I must say it was an excellent experience. From the moment we arrived, we were greeted with warm smiles from the staff who were eager to help us settle in. The accommodations were lovely with spacious rooms that had all the amenities one would need for a comfortable stay. The resort's all-inclusive package ensured that we never went hungry or thirsty, as there was always plenty of food and drinks available at any time of day. One thing that stood out to me was the level of service provided by their staff members. They consistently went above and beyond to ensure our comfort and satisfaction during our stay. The resort's location couldn't have been better! We enjoyed breathtaking views every morning overlooking stunning natural landscapes which made our vacation even more memorable. Overall, my experience with Palace Resorts exceeded my expectations in so many ways. I highly recommend this destination for anybody looking for a luxurious all-inclusive vacation package experience full of great experiences!
Palace Resorts
Reviews & Experiences
Reviews for Palace Resorts in this sample are mixed but lean strongly negative overall. One guest praised rooms, views and attentive staff, while many more report billing disputes, alleged unauthorised charges, unresolved refunds and difficult customer‑service interactions. Several reviews raise serious allegations about dispute escalation and legal concerns tied to timeshare issues; those are repeatedly mentioned and worth investigating further via independent news or official sources. If you are considering Palace Resorts, read booking and payment terms carefully, document any charges, and contact your payment provider promptly for disputed transactions; also review recent news and official channels before committing to a timeshare presentation or long‑term agreement.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Apr 2022 – Oct 2025).
Payment taken from credit card by Moon Palace resort without my consent - I booked a trip to Moon Palace resort Cancun using Booking.com. I booked the hotel on a 'pay at the hotel' basis and didn't expect for a minute that t...
Dishonest and unapologetic - We’ve been members of palace resorts for 16 years, and until this year have been very pleased. Long story short, we were told that we had earned a fre...
DO NOT USE THIS COMPANY! They got U.S citizens arrested on false charges. The husband works for the Michigan state Police. They have been in jail over...
What reviewers often mention
Service quality
Mixed reports: one reviewer praises attentive staff and above‑and‑beyond service; several others report rude staff, denied member benefits and long unresolved service issues.
Value for money
Few mentions: one guest praised the all‑inclusive package and room amenities, while several reviewers labelled offers deceptive or warned against timeshare commitments.
User experience
No reviewers discussed website or app usability; feedback concentrates on on‑site operations, billing and guest interactions rather than digital platforms.
Product quality
Two reviews mention property condition: one notes spacious, well‑equipped rooms; another calls resorts 'disgusting' and warns of theft, indicating inconsistent reports on physical quality.
Communication
Multiple complaints focus on billing, refunds and dispute handling; several reviewers describe promised refunds not issued and lack of escalation or resolution.
Overall experience
Overall impressions skew negative: many reviews allege serious disputes, billing problems and mistreatment; one review gives a distinctly positive all‑inclusive experience.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Payment taken from credit card by Moon Palace resort without my consent - I booked a trip to Moon Palace resort Cancun using Booking.com. I booked the hotel on a 'pay at the hotel' basis and didn't expect for a minute that t...
Dishonest and unapologetic - We’ve been members of palace resorts for 16 years, and until this year have been very pleased. Long story short, we were told that we had earned a fre...
I would rate this place 0 stars. Staff was horribly rude. As a diamond member this company is going to court. Not in 1 year In this moment. They said...
Kidnapping people is their speciali...
Watch news this crooked company had people arrested in mexico...
Elevated a civil matter to bogu...
A scam company that should NOT b...
Never trust this company. Their resorts are disgusting and you will get robbed. These pictur...
Palace needs to be ban from Americans & they n...
Stop kidnapping Americans over Trump policies... Don't go to The Palace until they release 2 Americans over a civil timeshare dispute...
Do not use this company. They had american tourists thrown in jail bec...
DO NOT USE THIS COMPANY! They got U.S citizens arrested on false charges. The husband works for the Michigan state Police. They have been in jail over...
Americans getting arrested for disputing charges - Be careful doing a time share. You may get...
Crooks - Company lies and does not del...
This place sucks!!! Stay away from t...
Do not stay here or do business with these people. There are several reports of...
Absolutely trash. Walk away now. Look at organizations like...
When they say timeshare they mean 8-10 years in a Mexican prison. Steer clear of this company and...
Terrible everything. DO NOT...
The million dollar criminals running this hotel chain should be arres...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Palace Resorts
Palace Resorts is a hospitality company operating all‑inclusive resort properties aimed at leisure travellers. People searching Palace Resorts reviews commonly seek information on guest service, billing and dispute handling, timeshare presentations and property standards. This summary aggregates user‑submitted reviews to highlight recurring themes in recent guest feedback.