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North Wales Holiday Cottages
Reviews & Experiences

Reviewers most often highlight responsive, helpful staff and reliable communication—owners and guests note fast problem resolution and supportive advice. Website and owner tools are praised for clarity, with specific mentions of 360 tours and an owner portal that produces booking and financial reports. Booking and payment processes are described as efficient, and one reviewer mentioned a rapid refund after cancellation. However, there is at least one strong complaint about a perceived reservation failure and trust, so prospective customers should confirm booking reservations in writing and check property inspection status before arrival.

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Overview & Key Metrics

Review count
14
Sources
trustpilot.com
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Owners and guests repeatedly describe the team as responsive, proactive and solution‑focused, with many examples of staff stepping in to resolve issues.

💰

Value for money

Very few reviewers mention price; one guest called their holiday 'good value', but most feedback focuses on service rather than rates.

⚡

User experience

Several reviewers praise the website, booking flow and owner portal (360 tours, reports), though the sample size is small so findings are limited.

🔧

Product quality

Property descriptions and standards are usually reported as accurate and satisfactory, but a few reports note inspection or condition issues.

📞

Communication

Frequent mentions of clear, prompt email and phone contact; reviewers highlight helpful, informative responses and quick handling of queries.

⭐

Overall experience

Most reviewers report positive overall stays and owner relationships, citing reliability and ease of booking; a minority raise trust or booking grievances.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 14 reviews

All Reviews

Sources: Trustpilot (14) · Quotes shortened · As of: October 2025

P
Polly Lovegrove
trustpilot.com Sep 30, 2025

A wonderful Welsh company with a long standing team, which speaks volumes about their values and dedication. They...

D
Darcy
trustpilot.com Sep 30, 2025

Stayed in an Air bnb in GYRN GOCH, the area is beautiful, which is a shame because the A499 goes straight through it, along with some other lovely vil...

M
Meinir Davies
trustpilot.com Sep 30, 2025

NWHC - always there with their support. - NWHC are always there ready to help and advise. If they don't know the answer to a question they will find out. They are also...

E
Elwyn Jones
trustpilot.com Sep 30, 2025

North Wales Holiday Cottages (NWHC) are very proactive and are also reactive to any problems that we house owners experien...

J
Julie Hawksworth
trustpilot.com Sep 30, 2025

Great to work with. - As cottage owners it is very important for us to have a competent and professional letting agent. North Wales Holiday cottages are both of these, this...

W
WILSON DRAPER
trustpilot.com Sep 30, 2025

As an owner, I've been working with North Wales Holiday Cottages for many years. During our collaboration together, we have grown! What has been, and...

P
Paul Smith
trustpilot.com Sep 30, 2025

Nice friendly and professional team.

M
Mrs E J
trustpilot.com Sep 30, 2025

An experienced agent is what counts!! - NWHC know their market and are very experienced in the holiday lettings game. Really helpful to owners an...

s
stephen dallaway
trustpilot.com Sep 30, 2025

First class no nonsense all round…

J
J Beesley
trustpilot.com Sep 30, 2025

I cannot speak highly enough of NWHC - NWHC have been managing my property for over 4years now and I cannot speak more highly of them. Such a friendly team, wonderful coverage to maximise m...

M
MISS. JACKIE PIKE
trustpilot.com Sep 30, 2025

Faultless service. - Booked a cottage in Conwy in April for a weeks holiday in July. The website was clear, informative and I loved the 360 tour of the properties. Reserva...

P
Peter Parkin-Child
trustpilot.com Sep 30, 2025

Hassle free cancellation - We had booked a holiday cottage for my mum’s 70th birthday, but due to changes to travel restrictions because of Covid-19, we had to cancel. The team...

J
John Norrish
trustpilot.com Sep 30, 2025

Really thought I should offer my opinion of the Company, I think the previous review was extremely harsh when you consider a booking is not a booking...

M
Mike Ashworth
trustpilot.com Sep 30, 2025

Not to be trusted - So angry with this company Basically indicated through email discussions that I intended to book a week in a property, but was in an email conversatio...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About North Wales Holiday Cottages

North Wales Holiday Cottages is a regional holiday lettings agency focused on self-catering cottages across North Wales. Consumers typically use such agencies for property listings, online booking and owner support. When researching this company, reviewers often check responsiveness, booking clarity, and accommodation standards.