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We Collect & Analyse Reviews

NH Hotels
Experiences & Reviews

NH Hotels is a European hotel brand within the NH Hotel Group, operating economy to upscale city and resort hotels under NH and NH Collection. The group runs properties aimed at both business and leisure travellers across multiple countries, offering standard hotel services such as reservations, on-site restaurants and meeting facilities. For people researching NH Hotels, reviews often help assess staff reliability, booking and billing practices, and property condition across locations.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 43%
Latest Review 15d
Overall Rating
2.5

Our Analysis

🎯

Service quality

Staff performance varies: some guests praise helpful, attentive staff; many report rude behaviour, unresponsiveness and service failures.

Share
22%
Mixed
💰

Value for money

Frequent complaints about extra or duplicate charges, denied refunds and unclear pet or incidental fees left guests disputing payments.

Share
7%
Weak
⚡

User experience

Booking and check-in issues recur: unstable online bookings, redirected calls, missing confirmations and restrictive payment requirements caused problems.

Share
10%
Weak
🔧

Product quality

Rooms are often clean and comfortable, but reviews also report noisy radiators, poor air conditioning, mould or lock failures in some properties.

Share
17%
Mixed
📞

Communication

Guests report unanswered emails and calls, lack of follow-up after incidents and little response from management on complaints.

Share
15%
Weak
⭐

Overall experience

Overall impressions tilt negative: several stays involved unresolved disputes or serious incidents, though some reviewers describe satisfactory experiences.

Share
29%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

N
Nada Sinan
trustpilot.com Sep 30, 2025

Beware we got robbed🚫🚫🚫🚫 NH Hannover on…

Be aware 🚫🚫🚫🚫🚫 We got robbed This is the first time that such an incident happened and we are frequent travelers Me and my husband where in Hannover f...

J
Jenny Gilders
trustpilot.com Sep 30, 2025

Impossible to book no phone for hotel

The booking process is technically unstable. I have been charged via Apple Pay. I received no confirmation email, so i called the hotel numb...

O
Ole
trustpilot.com Sep 30, 2025

NH collection Budapest City hotel

NH collection Budapest City hotel. Charged twice for same booking. Once at online booking as New York palace hotel, and when ch...

A
Alshayma
trustpilot.com Sep 30, 2025

Extremely Poor Guest Service at NH…

Extremely Poor Guest Service at NH Hotel Copenhagen: I’ve traveled extensively across the world — and without hesitation, I can say that NH Hotel Cope...

N
New Voice Studio Brilla-Paglin
trustpilot.com Sep 30, 2025

NH Collection milano Touring - good beds great restaurant

We were guests at the NH Collection Milano Touring last month. We belong to NH and have almost always enjoyed the hotels. This one was quite nice exce...

R
Ralph
trustpilot.com Sep 30, 2025

We stayed four days at the NH in Paris…

We stayed four days at the NH in Paris at the Gare de L'Est. This was certainly one of the most unpleasant hositality experiences ever, worldwide. Nob...

L
Lyn
trustpilot.com Sep 30, 2025

Good location and service

We stayed at the NH Porto Jardin Hotel and the staff where very helpful. We had a superior room which was very clean and spacious. The room was at the...

M
Mr Amrik Mahi
trustpilot.com Sep 30, 2025

Very bad experience Rotterdam hotel

What we booked and asked for was three single beds. We got a double bed and sofa bed. When I showed the staff my request and their response, they shru...

S
Sharon Fistolera
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, excellent hospitality, very clean and comfor...

C
Caroline Gray
trustpilot.com Sep 30, 2025

Hotel in Palermo on busy motorway

Hotel in Palermo on busy motorway , dual carriage. Air conditioning didn’t keep the room cool but we couldn’t open the windows due to the deafening so...

C
Caroline McGowan
trustpilot.com Sep 30, 2025

Trip to Köln

Just back from business trip with my husband and daughter. Stayed at NH Collection Hotel Köln Media Park. Had a very nice stay, good hotel, very clean...

f
federico
trustpilot.com Sep 30, 2025

We booked the hotel via Booking.com

We booked the hotel via Booking.com, but 24 hours before our stay, my friend got sick with flu A. We tried to cancel and request a partial refund with...

F
Frederik Funder
trustpilot.com Sep 30, 2025

“I am extremely disappointed with my…

“I am extremely disappointed with my experience at NH Collection Copenhagen. Despite having sufficient funds in my Danske Bank virtual card, it was no...

M
MaikeUndMichael
trustpilot.com Sep 30, 2025

„Hund willkommen“

„Hund willkommen“: We would strongly advise anyone traveling with dogs to an NH hotel (in this case Jerez) to have the additional costs confirmed in a...

E
Erdinc
trustpilot.com Sep 30, 2025

Terrible Customer Service at Hotel NH Amsterdam Schiphol Airport

On our first morning, there was a loud noise coming from the radiator, resembling the sound of a drill machine running in the room. We reported the is...

B
Bitt
trustpilot.com Sep 30, 2025

We really had a great time at nh milan…

We really had a great time at nh milan the room was very beatiful and very comfortable with a very big tub...

S
Susan Frazier
trustpilot.com Sep 30, 2025

The hotel is fine

The hotel is fine, not great, but who in this day and age does not understand that many have respiratory issues triggered by chemical perfumes. The NH...

L
Laura G
trustpilot.com Sep 30, 2025

Bad customer service, buyer beware

This is a 4-star, soon to be 5-star NH hotel. When you stay at a hotel like this, you expect better than average service. Hotel was beautiful, breakfa...

K
Kat Douglas
trustpilot.com Sep 30, 2025

AVOID AT ALL COSTS

Stayed in their Colombo hotel in April and had nearly £1400 stolen from my room by their room boy. The hotel treated me like absolute dirt and refuse...

B
Beccy
trustpilot.com Sep 30, 2025

NH PISA

NH PISA We stayed here for three nights.We were given adjacent rooms which was perfect for the family. The hotel is ideally located opposite the train...

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Conclusion

Reviews for NH Hotels in this sample show a clear split between guests who experienced prompt, helpful staff and clean, comfortable rooms, and those who encountered service breakdowns, booking or payment problems and unresolved incidents. Several reports cite double charges, unexpected pet fees or refused refunds; others highlight missing confirmations or redirected phone calls during booking. More serious reviews describe theft or security lapses and poor follow‑up from management. Prospective guests should confirm pricing and payment policies in writing, retain booking confirmations and keep valuables secure; reviews also note many positive stays, particularly where staff were responsive and rooms were well maintained.