Reviews Analysed
21
We Collect & Analyse Reviews
National Trust
Experiences & Reviews
The National Trust is a UK conservation charity that cares for historic houses, gardens, coastline and countryside. It operates a large portfolio of properties across England, Wales and Northern Ireland and offers public admission, events and membership subscriptions. Many visitors interact with the organisation through on-site services (cafés, shops, tours), holiday lettings and membership administration. People searching reviews typically look for information on site conditions, membership value, customer service and operational reliability.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
28d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Frequent reports of poor administration and frontline interactions (hotline, cancellations, on-site staff); a minority of visitors praise helpful guides or resolved cases.
Share
Weak
19%
💰
Value for money
Multiple complaints about event and entry pricing, costly shops and membership value; a small number of reviewers accept some costs as necessary for maintenance.
Share
Weak
13%
⚡
User experience
Visitors describe mixed site experiences: positive gardens and tours but frequent criticisms of access, parking, on-site facilities and membership interactions.
Share
Weak
22%
🔧
Product quality
Several reports of failing amenities (WiFi, heating, showers), limited or processed café options and site hazards; other reviews praise well-maintained estates and guided tours.
Share
Weak
10%
📞
Communication
Many reviewers report unclear or missing communication around payments, cancellations, refunds and voucher acceptance; a few highlight helpful follow-up from support staff.
Share
Weak
15%
⭐
Overall experience
Recent reviews more often describe frustration with administration and on-site issues, though some long-term members report consistently positive visits and tours.
Share
Weak
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Nightmare organisation and wasteful
"Nightmare organisation, set up a joint membership for the direct debit to bounce as it seems there is no way of knowing the date the payment should go..."
Sammii
External Source
Sep 26, 2025
Featured for: membership payments and paperwork waste
Cottage rental a disaster
"Rented a cottage in the Cotswolds and on arrival found the WiFi router blinking red. No Internet access and this drove the media centre. So nothing ac..."
NBild
External Source
Sep 24, 2025
Featured for: cottage WiFi and responsiveness failures
Login to my life member account not possible
"Complaint to the National Trust / Login to my life member account not possible / I have been a life member of the National Trust for many years and su..."
Bernie
External Source
Sep 01, 2025
Featured for: login problem resolved by support
Absolutely adore the NT
"Absolutely adore the NT. Slightly horrified to see so many negative reviews - hard to know if its politically motivated or genuine experience? We've h..."
Gio
External Source
Sep 19, 2025
Featured for: longstanding member positive experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
C
Customer Service Professional
External Source
Sep 27, 2025
Sent back to the car park!
My 15 month old son and I went to Godolphin house (Cornwall) on Saturday morning. The estate is listed as open from "dusk till dawn". We arrived at ~0...
S
Sammii
External Source
Sep 26, 2025
Nightmare organisation and wasteful
Nightmare organisation, set up a joint membership for the direct debit to bounce as it seems there is no way of knowing the date the payment should go...
N
NBild
External Source
Sep 24, 2025
Cottage rental a disaster
Rented a cottage in the Cotswolds and on arrival found the WiFi router blinking red. No Internet access and this drove the media centre. So nothing ac...
J
Judy Dee
External Source
Sep 21, 2025
Barbed wire
I recently visited a national trust property in Norfolk with my dog, I paid for parking and was given a map with the dog walks on it. I was totally di...
G
Gio
External Source
Sep 19, 2025
Absolutely adore the NT
Absolutely adore the NT. Slightly horrified to see so many negative reviews - hard to know if its politically motivated or genuine experience? We've h...
L
Lisa Bray
External Source
Sep 17, 2025
You CANNOT cancel monthly membership
Beware you CANNOT cancel your membership even when paying by monthly DD. This IS NOT clear when...
S
Shanni
External Source
Sep 15, 2025
I stayed at Arlington Row in the…
I stayed at Arlington Row in the Cotswolds. The only heating was storage heaters that I had to turn on when I arrived for them to start working the ne...
U
Unhappy customer
External Source
Sep 13, 2025
£50 to see Santa in Sunnycroft
The money grabbers are at it again. £50 for 2 children to see santa with their parents at Telford Sunnycroft. Absolute disgrace. We've gone from a cou...
R
Rose Abraham-Hall
External Source
Sep 12, 2025
Visited Wallington NT with my family
Visited Wallington NT with my family. Did not have the best experience, which is very disappointing, considering we’re long standing members. We have...
M
MRS ANNE WYATT
External Source
Sep 12, 2025
Dryham park
Dryham park Visit today, Parking good, bus to main entrance much appreciated, gardens were wonderful , well attended.House a little dark, interesting....
L
Lynnjoann
External Source
Sep 09, 2025
The DEMISE OF THE NT.Being a Member For…
The DEMISE OF THE NT.Being a Member For Over 30 yrs. to Read On here of Their Downfall in The Eyes of its Members & Visitors , We are NOT Surprised !...
M
Michael Cornwell
External Source
Sep 09, 2025
Having cancelled membership in June…
Having cancelled membership in June then received info for AGM in August NOW I have received the magazine in Se...
I
Ian M
External Source
Sep 09, 2025
Elitist, over priced shops
National Trust shops are overpriced and elitist. After paying for entry, families are pushed past shelves of £6 chutneys and £20 scarves but find hard...
A
Andrew P
External Source
Sep 08, 2025
Dishonest Charity
My elderly father (in his 90s) accidentally paid for membership for my late mother. The National Trust refused to refund it. At first they told me the...
A
A B
External Source
Sep 02, 2025
No longer will their member
Experienced rude aggressive woman in hotline. Absolutely no reason. Was polite and just wanted to pay for my family membersh...
B
Bernie
External Source
Sep 01, 2025
Login to my life member account not possible
Complaint to the National Trust / Login to my life member account not possible / I have been a life member of the National Trust for many years and su...
J
John Jolly
External Source
Sep 01, 2025
National Distrust
I will keep this post to the absolute minimum, but as a long term member of The National Trust, I am appalled, and gravely disappointed in the disinge...
P
Paul F
External Source
Aug 26, 2025
Arlington Court
Visited Arlington Court on August Bank Holiday and thoroughly enjoyed the experience, which was further enhance by Graham who conducted a local histor...
I
Iain
External Source
Aug 18, 2025
Disappointing price point and access
I haven’t been a member of the National Trust for many years and stopped visiting sites for a while as when I arrived at a property I’d be pounced on...
D
David wood
External Source
Aug 18, 2025
Having newspaper family vouchers for…
Having newspaper family vouchers for national trust we were very disappointed to find you can’t use at Fountains abbey as previously advertised,...
Conclusion
Reviews in this sample highlight consistent themes: administrative and membership issues (payment dates, cancellations, unwanted post), communication gaps (voucher acceptance, refunds, meeting requests) and a number of on-site operational problems (accommodation amenities, limited café offerings, occasional safety concerns). At the same time, several reviewers note positive experiences with estate maintenance and guided tours. If you are considering membership or a holiday let, check cancellation terms, confirm voucher or event acceptance in advance and ask about on-site facilities such as WiFi or parking. For unresolved problems, several reviewers report that Supporter Relations or a named support officer can sometimes resolve account or login issues.