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Luxury Coastal
Reviews & Experiences

Customer feedback shows strong and consistent ease of booking and clear pre‑arrival communication for Luxury Coastal properties. Many guests praised cleanliness, well‑equipped accommodation and coastal views, with several repeat bookings and recommendations. However, a small number of reviews flagged issues: delayed or inadequate local responses in one location, and occasional cleanliness or wear‑and‑tear problems (towels, bedding, missing welcome items). Prospective guests should review property descriptions and arrival instructions, confirm check‑in arrangements and inspect the property on arrival so any issues can be raised promptly.

Overview & Key Metrics

Review count
41
Sources
trustpilot.com, Collected.reviews
Last updated
February 2026

What reviewers often mention

🎯

Service quality

Staff and agents are generally responsive and helpful during booking and check‑in; one review reported an unresolved on‑site issue.

💰

Value for money

Few reviews mention price; two guests felt cleanliness or missing welcome items did not match the amount paid.

User experience

Most reviewers describe easy online booking, clear instructions and convenient locations; a small number reported problems during stays.

🔧

Product quality

Properties are often praised for cleanliness, furnishings and views; a minority reported stained towels, worn bedding or cleanliness lapses.

📞

Communication

Customers report clear confirmations and prompt staff replies in most cases; one review described slow or inadequate responses while on holiday.

Overall experience

The majority of guests report positive stays, repeat bookings and recommendations; a few experienced issues that affected their holiday.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing 40 of 41 reviews

All Reviews

Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026

G
G w
trustpilot.com Feb 15, 2026

Quick - Quick, easy and e...

F
Francisco
trustpilot.com Feb 13, 2026

helpful people un charge - ...

T
Tracy
trustpilot.com Feb 12, 2026

Online booking easy, Packed with information and after booking a slight change occurred which was to the property, which didn’t aff...

W
Wendy Doherty
trustpilot.com Feb 09, 2026

Awesome stay! - We did a last minute 2 night stay at saffron lodge. We have stayed on roadford lakes 3 times previously, once in Lily and twice in Orchid and all the...

M
Mike
trustpilot.com Feb 09, 2026

Prompt and easy to use. Any...

R
R Hurdman
trustpilot.com Feb 06, 2026

Indigo made our booking experience seamless - so efficient, helpful and responsive. I would recommend...

L
Lynn Taggart
trustpilot.com Feb 05, 2026

Easy to book - ...

A
Amanda --
trustpilot.com Feb 04, 2026

The staff are always helpful and always…

a
anne burton
trustpilot.com Feb 04, 2026

impressed - Quick and easy to book over the phone. Very f...

D
Deana
trustpilot.com Feb 04, 2026

Booking process - This is purely a review of the booking process as our stay is later in the year. I had difficulty with the the payment portal so needed to c...

s
sue
trustpilot.com Jan 16, 2026

Booking experience was straightforward with friendl...

T
Teresa Fry
trustpilot.com Jan 16, 2026

The booking process was handled with efficiency and courtesy. Very plea...

F
Fiona
trustpilot.com Jan 15, 2026

LuxuryCoastal - efficient service - Staff-professsional, polite and informative. Prompt responses to email que...

T
Toby Elliott
trustpilot.com Jan 14, 2026

Easy booking! - Property seems lovely, looking forward to stayin...

S
Su
trustpilot.com Jan 14, 2026

Easy! - Easy website navigati...

R
Richard
trustpilot.com Jan 13, 2026

A good platform to book Cornwall holidays on - The booking was straightforward and they allow you to pay a deposit and additional payments you want to make up until the full balance is due. All...

J
JRobson
trustpilot.com Jan 12, 2026

Highly recommend staying here! - Had a great stay and lodge was better...

M
Mrs L C Williamson
trustpilot.com Jan 12, 2026

Booking process was smooth and we are

A
Andrew Clapham
trustpilot.com Jan 12, 2026

Excellent..... - ...

L
Lisa
trustpilot.com Jan 09, 2026

Booked through luxury coastal many…

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Luxury Coastal

Luxury Coastal is a holiday accommodation specialist that lists and manages premium coastal cottages, apartments and short‑break properties. The company provides an online booking platform and guest support services for people searching for coastal holiday rentals.