Reviews Analysed
21
We Collect & Analyse Reviews
Luxury Coastal
Experiences & Reviews
Luxury Coastal is a holiday accommodation specialist that lists and manages premium coastal cottages, apartments and short‑break properties. The company provides an online booking platform and guest support services for people searching for coastal holiday rentals.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Staff and agents are generally responsive and helpful during booking and check‑in; one review reported an unresolved on‑site issue.
Share
Strong
12%
💰
Value for money
Few reviews mention price; two guests felt cleanliness or missing welcome items did not match the amount paid.
Share
Weak
3%
⚡
User experience
Most reviewers describe easy online booking, clear instructions and convenient locations; a small number reported problems during stays.
Share
Strong
29%
🔧
Product quality
Properties are often praised for cleanliness, furnishings and views; a minority reported stained towels, worn bedding or cleanliness lapses.
Share
Strong
15%
📞
Communication
Customers report clear confirmations and prompt staff replies in most cases; one review described slow or inadequate responses while on holiday.
Share
Strong
13%
⭐
Overall experience
The majority of guests report positive stays, repeat bookings and recommendations; a few experienced issues that affected their holiday.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Luxury Living in Style at Luxury Coastal Cottage
"I recently booked a luxury coastal cottage with Luxury Coastal and had an amazing experience. From the moment I arrived, I was blown away by the stunning location and high-quality accommodation. The cottage itself was beautifully decorated and furnished to an incredibly high standard. The attention to detail was impressive, with everything from luxurious bedding to high-end appliances provided for my convenience. One of the highlights of my stay at Luxury Coastal was definitely the breathtaking views from my cottage's window. It made for a truly memorable trip as I could enjoy these stunning vistas while sitting back in my cozy living room. Additionally, another fantastic feature about staying with Luxury Coastal is their exceptional customer service team who were always available to answer any questions or queries that I had throughout my stay. They went above and beyond to ensure that all of our needs were met promptly and efficiently."
Conrad Cassin
Collected.reviews
Jul 09, 2022
Featured for: Detailed praise for accommodation and service
I've been following the website for a…
"I've been following the website for a while and have joined their emailing list. Website really easy to use and..."
Steve Symons
Trustpilot
Sep 30, 2025
Featured for: Highlights site usability and communication
Team at StIves aren’t the best
"Team at StIves aren’t the best. Had a number of issues with our letting and they were slow to respond and then only acknowledged it,..."
Sally
Trustpilot
Sep 30, 2025
Featured for: Example of slow response, unresolved issues
Great location and nice cottage with hot tub
"Great location, just a short drive to fabulous beaches, easy to find and park and a nice cottage with a really great hot tub. I would give more stars..."
Mrs F.
Trustpilot
Sep 30, 2025
Featured for: Mixed feedback: location praised, amenities criticised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mr R Reynolds
trustpilot.com
Sep 30, 2025
The agent made our booking very easy as…
The agent made our booking very easy as we asked to book at a apartment that we stayed at back in 2023. We have relatives in CARBIS BAY, so the proper...
D
Dr Ian Buckley
trustpilot.com
Sep 30, 2025
Pre-review?
This request for a review comes two weeks BEFORE my holiday begins. However, the proces...
J
Jennifer Marshman
trustpilot.com
Sep 30, 2025
Clean comfortable convenient to town…
Clean comfortable convenient to town park riverfront perfect location well app...
S
Steve Symons
trustpilot.com
Sep 30, 2025
I've been following the website for a…
I've been following the website for a while and have joined their emailing list. Website really easy to use and...
J
Janice
trustpilot.com
Sep 30, 2025
It was very easy
...
S
Suzanne
trustpilot.com
Sep 30, 2025
Excellent communication from the staff
Excellent communication from...
B
Brian
trustpilot.com
Sep 30, 2025
Wow what a lovely place
Wow what a lovely place , the view is the best bar none and the apartment was awesome with everything...
M
Mrs Gibson
trustpilot.com
Sep 30, 2025
Quick and easy to manage.
...
S
Stuart Taylor
trustpilot.com
Sep 30, 2025
Very easy to use great service and top…
Very easy to use great service and top locations to stay at...
J
Julie Connor
trustpilot.com
Sep 30, 2025
Was easy to use
...
A
Alicia
trustpilot.com
Sep 30, 2025
Morgan Sweet Apple Tree Glamping
Stayed here with my partner, on arrival the host was super friendly and greeted us both and recommended us some local attractions. The location and su...
A
Anthony Bowen
trustpilot.com
Sep 30, 2025
Booking was easy.
...
B
Bev Fellows
trustpilot.com
Sep 30, 2025
Easy online booking with fast…
Easy online booking w...
S
Sue Wells
trustpilot.com
Sep 30, 2025
Easy booking process
Although we haven't been to Bramley Apple Tree g...
C
Chloe
trustpilot.com
Sep 30, 2025
Always had such a brilliant experience…
Always had such a brilliant experience with luxury coastal...
O
Olivia
trustpilot.com
Sep 30, 2025
Great staycation!
Great cabins, really clean, spacious wit...
S
Sally
trustpilot.com
Sep 30, 2025
Team at StIves aren’t the best
Team at StIves aren’t the best. Had a number of issues with our letting and they were slow to respond and then only acknowledged it,...
M
Mrs F.
trustpilot.com
Sep 30, 2025
Great location and nice cottage with hot tub
Great location, just a short drive to fabulous beaches, easy to find and park and a nice cottage with a really great hot tub. I would give more stars...
S
Sharon
trustpilot.com
Sep 30, 2025
Cant really fault the location....however
Cant really fault the location of this apartment. However I did have issues with the cleanliness. I did address this and housekeeping was offered as a...
G
Gary Byrne
trustpilot.com
Sep 30, 2025
From start to checking in to our lodge…
From start to checking in to our lodge at Roadford lakes the experience was easy and hassl...
Conclusion
Customer feedback shows strong and consistent ease of booking and clear pre‑arrival communication for Luxury Coastal properties. Many guests praised cleanliness, well‑equipped accommodation and coastal views, with several repeat bookings and recommendations. However, a small number of reviews flagged issues: delayed or inadequate local responses in one location, and occasional cleanliness or wear‑and‑tear problems (towels, bedding, missing welcome items). Prospective guests should review property descriptions and arrival instructions, confirm check‑in arrangements and inspect the property on arrival so any issues can be raised promptly.