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We Collect & Analyse Reviews

John Fowler Holidays
Experiences & Reviews

John Fowler Holidays is a UK holiday operator offering short breaks and family stays in caravans, bungalows and lodges at coastal and countryside parks. It sells breaks directly and via travel partners, and customers commonly research accommodation condition, on-site facilities and booking policies when comparing providers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 13d
Overall Rating
2.0

Our Analysis

🎯

Service quality

Many reviews report poor customer service responses, inconsistent on-site staff support and unresolved issues raised during stays, with only occasional reports of helpful staff.

Share
21%
Weak
💰

Value for money

Multiple reviewers describe paying for higher-grade accommodation or services and finding the standard poor, calling refunds or compensation insufficient or slow.

Share
9%
Weak
⚡

User experience

Guests frequently report disrupted or disappointing stays: closed facilities, limited entertainment, or booking mismatches affecting the overall holiday experience.

Share
21%
Weak
🔧

Product quality

Numerous reports of worn, dirty or poorly maintained accommodation and some closed or limited facilities; a small number of reviews note acceptable or improved standards.

Share
16%
Weak
📞

Communication

Reviews often mention late or automated replies, poor pre-arrival communication and delayed or missing refunds or information from the company.

Share
13%
Weak
⭐

Overall experience

Overall impressions are largely negative across reviews, with a minority describing positive stays where staff or maintenance issues were promptly resolved.

Share
21%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Lynn Purkiss
trustpilot.com Sep 30, 2025

My holiday at Killigarth Manor John Fowler Friendly staff

Zoe on reception was always helpful and stripey Nathan doing the entertainment,he is always full of fun an...

A
Alex Marks
trustpilot.com Sep 30, 2025

Ruda Caravan Park - Sept 2025

So, booking process great, email communication great. Now the park. First, 95% of the staff were great, welcoming, friendly and helpful. Second, our "...

H
Heather Stephens
trustpilot.com Sep 30, 2025

Poor experience

At night you could hear rodents scurrying around under the cabin. Keeping you awake at night. I did not see any bait boxes around. There was a lose fl...

B
Brian Harding
trustpilot.com Sep 30, 2025

Have been staying at Ruda holiday park…

Have been staying at Ruda holiday park for over 40 years. We will forget the shambles parkdean left it in. This week beginning 15th of September we ar...

J
Julie Davis
trustpilot.com Sep 30, 2025

Visited Southbay holiday park in…

Visited Southbay holiday park in Brixham and booked the premium plus caravan . Trust me this is no where premium plus !! It’s a bog standard caravan a...

D
DR
trustpilot.com Sep 30, 2025

Don't Waste Your Money - John Fowler Holidays

Stayed at John Fowler Holidays - Ruda Holiday Park, Croyde Devon, with family. Stayed in a caravan which cost over £200 per night. The issues with the...

K
Kerry Wilde
trustpilot.com Sep 30, 2025

Housing immigrants where there are young families

I was really disappointed this year we stayed with john fowler perran View. A couple of years ago. With our grandson. He rally liked cornwall. Perranp...

G
George
trustpilot.com Sep 30, 2025

Poor - poor customer service

Haven't even gone on the holiday yet but already experiencing poor customer service / just found out through Jen investigation the pool...

N
Nick Saunders
trustpilot.com Sep 30, 2025

Ruda Holiday Park 2025

Ruda Holiday Park 2025 We returned to this site for a static caravan holiday for many years when our daughters were growing up, the site was owned the...

a
alan wert
trustpilot.com Sep 30, 2025

I highly recommend this place

I highly recommend this place. The service is terrible. The manager was very unfriendly. I reported my problem with a dirty hot tub, and she said the...

S
Sherry Herbert
trustpilot.com Sep 30, 2025

We booked a gold star bungalow

We booked a gold star bungalow. The shower didn't work, the tv also didn't work, these things were not fixed during our week's stay. The bungalow...

S
Stacy
trustpilot.com Sep 30, 2025

JOHN FOWLER ST IVES HOLIDAY VILLAGE

JOHN FOWLER ST IVES HOLIDAY VILLAGE. Visited last year. Arrived to cabin furniture sofas soaked and the oven not working. They tried drying them with...

H
Hi-ace-Days & Holidays
trustpilot.com Sep 30, 2025

Absolute joke of a company

Absolute joke of a company. We booked a lodge through Hoseasons, only for this company to cancel it 2 days before we were due to go. The reason given...

E
Elizabeth Rabin
trustpilot.com Sep 30, 2025

John fowler is very friendly at sandy…

John fowler is very friendly at sandy glade any problems they sort...

l
lee
trustpilot.com Sep 30, 2025

Avoid at all costs

Currently staying at hayle and its shocking, very shocking. No entertainment at all and with it still being holiday season. They charge a high price s...

G
Gareth
trustpilot.com Sep 30, 2025

Stayed at Surfer's Paradise Croyde

Stayed at Surfer's Paradise Croyde, run by John Fowler Holidays. I was there for 4 days, and the toilets and showers were not cleaned once. They were...

C
Candice Johnson
trustpilot.com Sep 30, 2025

We have been coming to Ruda for many…

We have been coming to Ruda for many years, but 2 years ago decided it was getting very bad. We missed Croyde and decided to give it a go under John F...

C
Charlotte
trustpilot.com Sep 30, 2025

Sandy Glade Brean Sands Awful

Stayed at Sandy Glade Brean Sands in August. The chalet was awful and we left early. The smell was unbearable so bad in fact I have reported the condi...

J
Jenny&Chris
trustpilot.com Sep 30, 2025

Llanrhidian Purple Badger. Don’t bother booking.

We have came here at Llanrhidian Holiday Park with the family 2nd visit this year came last year a few times too We have loved it as a family. we stay...

A
Amy Clarke
trustpilot.com Sep 30, 2025

Disgusting…

The holiday at tolroy manor but my only real complaint was the lack of cleanliness definitely the dirtiest place I have stayed… first of all it stank,...

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Conclusion

Reviews show repeated concerns about accommodation cleanliness and maintenance, plus frequent complaints about communication and how issues are handled. A minority of guests report positive, prompt service and improved standards at some parks. If you are considering John Fowler Holidays, check latest park-specific feedback, ask about exact accommodation standards (including any ‘fixed plot’ guarantees) and confirm facility opening times before booking. Keep booking records and photos, and clarify refund or escalation processes in advance if you need additional consumer protection.