Hogan's Cottages
Experiences & Reviews
Hogan's Cottages is an Irish holiday cottage agency that lists and manages self‑catering properties and processes bookings on behalf of owners. Information commonly sought by consumers includes booking terms, cancellation policy, property condition and how the agency handles disputes between guests and owners.
Overview & Key Metrics
Our Analysis
Service quality
Most reviews report problems with customer service and complaint handling; a minority of long‑standing owners praise the agency's professionalism.
Value for money
Numerous complaints focus on strict no‑refund or cancellation terms and retained payments; a few guests mention good value and included amenities.
User experience
Some guests praise an easy online booking process; others report confusing or problematic in‑person interactions and policy application.
Product quality
Reports on property condition vary: several guests describe clean, well‑equipped cottages, while others report poor maintenance and multiple issues.
Communication
Many reviewers describe unresponsive or adversarial communication and stonewalling; a smaller group notes helpful hosts and prompt replies.
Overall experience
Overall impressions range widely: positive stays for some, but many negative accounts centre on refunds, cancellations and unsatisfactory support.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 18 verified reviews (September 2022 – September 2025).
Upscale Living At Affordable Price
"I recently booked a self-catering holiday cottage in Ireland through Hogans Irish Cottages and I must say, it was a delightful experience. With over 600 properties to choose from across the country, booking my dream vacation home online was as easy as ABC. The process was smooth and user-friendly; I simply selected my preferred dates of travel, location, and property type. Once that was done, a list of available options popped up on my screen with detailed information about each property’s facilities, locality details including nearby attractions and things to do - this feature made my life so much easier. Being an international traveler with no local contacts can be overwhelming sometimes but the team at Hogan's provided me exceptional customer support whenever required which really eased off underlying anxiety of planning for such travel. Upon arrival at the property we found it spotless! The house had all amenities we could possibly need during our stay- comfy bedding sets , fresh towels,a fully equipped kitchen & some basic groceries inclusive . It felt very homely. Overall I am glad that opted for Hogans Irish Cottage for our 2 week vacay plans where i ended having one the best holidays experiences . Despite unfortunate weather whilst there – there were plenty of things to keep us occupied !"
Cancellation declined: Show us the death certificate
"I had to cancel my trip due to a death in the family. Hogans Irish cottages (also trading as Sykes in the UK) customer service were unwilling to cance..."
Avoid booking with Hogans Irish Cottages - Worst ever customer service
"As the owner of the rented property informed me that she was away and I did not want to spend time on my holiday making a complaint. I took photos of..."
No money back Ever
"I like the employee who wrote the unbiased review. It comes down to this, no refund even if Armageddon happens, I had alot things happen, I had booked..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: September 2025
No money back Ever
I like the employee who wrote the unbiased review. It comes down to this, no refund even if Armageddon happens, I had alot things happen, I had booked...
Scam alert Hogan's Irish Cottages
This is a scammer company which advertises houses to let for a fraction of the real cost. Look of daft.ie for examples and you will see plenty of hous...
Very Good Company…
I have been with Hogans for 4 years and have found them excellent. They cannot be held responsible when they are only acting as agents for the home ow...
I think that blaming Hogans for…
I think that blaming Hogans for charging when people cancel a holiday is unfair. The home owner is not running a charity and the reasons for canceling...
Extremely Unfair questionable T&C and application
Worst Customer Service ever, Booked a cottage and within six minutes cancelled the booking but they are keeping the full payment they just keep referr...
Avoid booking with Hogans Irish Cottages - Worst ever customer service
As the owner of the rented property informed me that she was away and I did not want to spend time on my holiday making a complaint. I took photos of...
I have just spent a lovely week in the…
I have just spent a lovely week in the Ramblers Rest in Manorhamilton. The cottage was very comfortable with all of the mod cons that one would need....
Terrible experience.
Wow. I'd wish I'd read these reviews before booking. I'd book a cottage on the Thursday. My son is disabled and we received a request for a hospital a...
If I could give zero stars I would
If I could give zero stars I would. The house I booked was of very poor quality. Hogan's customer relations team have one purpose, that is to get you...
Cancellation declined: Show us the death certificate
I had to cancel my trip due to a death in the family. Hogans Irish cottages (also trading as Sykes in the UK) customer service were unwilling to cance...
I was fondled by the manager...
I went to book in person with Hogans Irish Cottages - the gentlemen in the office Jeff was initially very pleasant but asked me extremely detailed per...
Avoid
Avoid - very poor customer service. No refund polic...
Avoid Hogan's Irish Cottages
Avoid Hogan's Irish Cottages! Plans changed due to covid, and we needed to cancel our booking. The staff were incredibly rude and refused to provide a...
Hogans Irish cottages
Hogans Irish cottages Please take Note. Our Family are upset and disappointed with your lack of understanding to our situation. We have booked and pai...
Very bad cancellation policy
Very bad cancellation policy, the customer service doesn’t work...
Avoid this company
Avoid this company - they offer terrible customer service - refund was requested with weeks notice and the...
Awful customer service
Awful customer service. No stated cancellation period and no grounds to hold deposits when given sufficient not...
Upscale Living At Affordable Price
I recently booked a self-catering holiday cottage in Ireland through Hogans Irish Cottages and I must say, it was a delightful experience. With over 600 properties to choose from across the country, booking my dream vacation home online was as easy as ABC.
The process was smooth and user-friendly; I simply selected my preferred dates of travel, location, and property type. Once that was done, a list of available options popped up on my screen with detailed information about each property’s facilities, locality details including nearby attractions and things to do - this feature made my life so much easier.
Being an international traveler with no local contacts can be overwhelming sometimes but the team at Hogan's provided me exceptional customer support whenever required which really eased off underlying anxiety of planning for such travel.
Upon arrival at the property we found it spotless! The house had all amenities we could possibly need during our stay- comfy bedding sets , fresh towels,a fully equipped kitchen & some basic groceries inclusive . It felt very homely.
Overall I am glad that opted for Hogans Irish Cottage for our 2 week vacay plans where i ended having one the best holidays experiences . Despite unfortunate weather whilst there – there were plenty of things to keep us occupied !
Conclusion
The provided reviews show a marked pattern of customer complaints about strict cancellation terms and retained payments, including examples where guests sought refunds for emergencies. Multiple reviews describe unsatisfactory or abrupt customer‑relations behaviour when raising complaints. Conversely, a minority of reviews and some owners report positive stays, clean properties and professional interactions. Property condition appears inconsistent across listings. Prospective bookers should review cancellation terms closely, consider travel insurance and check recent guest feedback for the specific cottage before booking.