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We Collect & Analyse Reviews

Hogan's Cottages
Experiences & Reviews

Hogan's Cottages is an Irish holiday cottage agency that lists and manages self‑catering properties and processes bookings on behalf of owners. Information commonly sought by consumers includes booking terms, cancellation policy, property condition and how the agency handles disputes between guests and owners.

Overview & Key Metrics

Reviews Analysed 18
Positive Sentiment 22%
Latest Review 28d
Overall Rating
1.8

Our Analysis

🎯

Service quality

Most reviews report problems with customer service and complaint handling; a minority of long‑standing owners praise the agency's professionalism.

Share
24%
Weak
💰

Value for money

Numerous complaints focus on strict no‑refund or cancellation terms and retained payments; a few guests mention good value and included amenities.

Share
16%
Weak

User experience

Some guests praise an easy online booking process; others report confusing or problematic in‑person interactions and policy application.

Share
3%
Mixed
🔧

Product quality

Reports on property condition vary: several guests describe clean, well‑equipped cottages, while others report poor maintenance and multiple issues.

Share
8%
Weak
📞

Communication

Many reviewers describe unresponsive or adversarial communication and stonewalling; a smaller group notes helpful hosts and prompt replies.

Share
24%
Weak

Overall experience

Overall impressions range widely: positive stays for some, but many negative accounts centre on refunds, cancellations and unsatisfactory support.

Share
24%
Weak

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 18 reviews

All Customer Reviews

Sources: Trustpilot (17) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mark Lar
trustpilot.com Sep 30, 2025

No money back Ever

I like the employee who wrote the unbiased review. It comes down to this, no refund even if Armageddon happens, I had alot things happen, I had booked...

R
Rico Maolain
trustpilot.com Sep 30, 2025

Scam alert Hogan's Irish Cottages

This is a scammer company which advertises houses to let for a fraction of the real cost. Look of daft.ie for examples and you will see plenty of hous...

c
clive Buckley
trustpilot.com Sep 30, 2025

Very Good Company…

I have been with Hogans for 4 years and have found them excellent. They cannot be held responsible when they are only acting as agents for the home ow...

A
Angela Vaughan
trustpilot.com Sep 30, 2025

I think that blaming Hogans for…

I think that blaming Hogans for charging when people cancel a holiday is unfair. The home owner is not running a charity and the reasons for canceling...

P
Paul
trustpilot.com Sep 30, 2025

Extremely Unfair questionable T&C and application

Worst Customer Service ever, Booked a cottage and within six minutes cancelled the booking but they are keeping the full payment they just keep referr...

D
Debbi Metcalfe
trustpilot.com Sep 30, 2025

Avoid booking with Hogans Irish Cottages - Worst ever customer service

As the owner of the rented property informed me that she was away and I did not want to spend time on my holiday making a complaint. I took photos of...

E
Eileen Somerville
trustpilot.com Sep 30, 2025

I have just spent a lovely week in the…

I have just spent a lovely week in the Ramblers Rest in Manorhamilton. The cottage was very comfortable with all of the mod cons that one would need....

M
Mr Thomas Williams
trustpilot.com Sep 30, 2025

Terrible experience.

Wow. I'd wish I'd read these reviews before booking. I'd book a cottage on the Thursday. My son is disabled and we received a request for a hospital a...

B
Brian Rogers
trustpilot.com Sep 30, 2025

If I could give zero stars I would

If I could give zero stars I would. The house I booked was of very poor quality. Hogan's customer relations team have one purpose, that is to get you...

C
Cormac S
trustpilot.com Sep 30, 2025

Cancellation declined: Show us the death certificate

I had to cancel my trip due to a death in the family. Hogans Irish cottages (also trading as Sykes in the UK) customer service were unwilling to cance...

P
Paul
trustpilot.com Sep 30, 2025

I was fondled by the manager...

I went to book in person with Hogans Irish Cottages - the gentlemen in the office Jeff was initially very pleasant but asked me extremely detailed per...

S
Sean
trustpilot.com Sep 30, 2025

Avoid

Avoid - very poor customer service. No refund polic...

R
RKS
trustpilot.com Sep 30, 2025

Avoid Hogan's Irish Cottages

Avoid Hogan's Irish Cottages! Plans changed due to covid, and we needed to cancel our booking. The staff were incredibly rude and refused to provide a...

G
G. Suen
trustpilot.com Sep 30, 2025

Hogans Irish cottages

Hogans Irish cottages Please take Note. Our Family are upset and disappointed with your lack of understanding to our situation. We have booked and pai...

C
Carol Almeida
trustpilot.com Sep 30, 2025

Very bad cancellation policy

Very bad cancellation policy, the customer service doesn’t work...

J
Jp
trustpilot.com Sep 30, 2025

Avoid this company

Avoid this company - they offer terrible customer service - refund was requested with weeks notice and the...

E
Emily Suen
trustpilot.com Sep 30, 2025

Awful customer service

Awful customer service. No stated cancellation period and no grounds to hold deposits when given sufficient not...

K
Kassulke
Collected.reviews Sep 27, 2022

Upscale Living At Affordable Price

I recently booked a self-catering holiday cottage in Ireland through Hogans Irish Cottages and I must say, it was a delightful experience. With over 600 properties to choose from across the country, booking my dream vacation home online was as easy as ABC.

The process was smooth and user-friendly; I simply selected my preferred dates of travel, location, and property type. Once that was done, a list of available options popped up on my screen with detailed information about each property’s facilities, locality details including nearby attractions and things to do - this feature made my life so much easier.

Being an international traveler with no local contacts can be overwhelming sometimes but the team at Hogan's provided me exceptional customer support whenever required which really eased off underlying anxiety of planning for such travel.

Upon arrival at the property we found it spotless! The house had all amenities we could possibly need during our stay- comfy bedding sets , fresh towels,a fully equipped kitchen & some basic groceries inclusive . It felt very homely.

Overall I am glad that opted for Hogans Irish Cottage for our 2 week vacay plans where i ended having one the best holidays experiences . Despite unfortunate weather whilst there – there were plenty of things to keep us occupied !

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Conclusion

The provided reviews show a marked pattern of customer complaints about strict cancellation terms and retained payments, including examples where guests sought refunds for emergencies. Multiple reviews describe unsatisfactory or abrupt customer‑relations behaviour when raising complaints. Conversely, a minority of reviews and some owners report positive stays, clean properties and professional interactions. Property condition appears inconsistent across listings. Prospective bookers should review cancellation terms closely, consider travel insurance and check recent guest feedback for the specific cottage before booking.