Many guests focus on strict cancellation rules and repeated refusals to issue refunds. Several reviewers say properties did not match the listing and mention maintenance, cleanliness, or upkeep problems. Several owners and some long-term customers describe the agency as professional and dependable when dealing with owners. A small number of reviews describe serious safety and communication issues that go beyond typical service complaints.
Examples from available reviews (Sep 2022 – Mar 2026).
Family upset over refusal to refund and lack of empathy during pandemic.
“Your No Cancelation policy is unreasonable.”
Property misrepresented and had multiple maintenance and cleanliness issues.
“Firstly,the house had been changed from what it was like on their site.”
Owners report Hogans complied with refund instructions in exceptional cases.
“We as owners refuse to take payment in these cases and have told Hogans to refund the client ,and they have complied with our instructions.”
Comfortable cottage with attentive host and peaceful setting.
“The cottage was very comfortable with all of the mod cons that one would need.”
Most negative feedback centres on refused refunds and strict enforcement of cancellation terms. Owners and a few long-standing customers describe the agency as professional and back its charging policies. A repeated theme is the gap between guest complaints and owner accounts.
Many guests say cancellation charges feel like poor value when plans change or emergencies arise. Some owners and customers view the charges as fair and legitimate. Positive stay reviews point to cleanliness and adequate facilities as adding value.
Some reviewers praise an easy booking process and cottages that feel comfortable and well equipped. Multiple guests say maintenance or cleanliness issues were not fixed during their stay. One review alleges a serious personal-safety incident; it stands out as a rare and severe outlier.
Several reviews say the properties were misrepresented on the website and had maintenance problems. Other reviews describe cottages as spotless, well equipped, and fitted with modern conveniences. Overall, comments point in different directions on property standards.
Many negative reviews mention weak communication, especially around refunds and cancellations. Some reviewers say staff were dismissive or would not share management contact details. A few posts accuse false advertising, and these claims appear alongside other communication complaints.
Reviews split between many low-rated service complaints and smaller clusters of positive guest or owner experiences. Several posts mention threats of legal action or aggressive staff replies as part of the negative pattern. A small subset raises unusually serious safety and advertising concerns that differ from routine service criticism.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Owners report Hogans complied with refund instructions in exceptional cases.
“We as owners refuse to take payment in these cases and have told Hogans to refund the client ,and they have complied with our instructions.”
Property misrepresented and had multiple maintenance and cleanliness issues.
“Firstly,the house had been changed from what it was like on their site.”
Company refused refunds and enforces strict cancellation policies.
“no refund even if Armageddon happens”
Reviewer alleges false advertising and poor company communication.
“This is a scammer company which advertises houses to let for a fraction of the real cost.”
Long-term customer finds the agency professional and reliable.
“I have been with Hogans for 4 years and have found them excellent.”
Cottage owner defends charging policies and praises company professionalism.
“I think that blaming Hogans for charging when people cancel a holiday is unfair.”
Customer cancelled quickly but was denied refund citing T&C.
“they are keeping the full payment”
Property had many issues and company refused responsibility or resolution.
“Hogans Irish Cottages totally wiped their hands of any responsibility.”
Comfortable cottage with attentive host and peaceful setting.
“The cottage was very comfortable with all of the mod cons that one would need.”
Disabled son's appointment caused cancellation but company charged high fee.
“They proceed to charge me 368 euros for cancellation.”
House poor quality and customer relations threatened legal action.
“They even threatened me with legal action if I give them negative review.”
Company refused cancellation for bereavement and demanded a death certificate.
“They insisted I provided a death certificate and if I didnt have that to bring the body to the office.”
Reviewer alleges sexual assault and false office representation during booking.
“I was fondled by the manager...”
Reviewer warns of poor customer service and strict no-refund policy.
“Avoid - very poor customer service.”
Staff refused refunds during COVID and responded rudely to cancellation.
“the staff laughed and said "there are none”
Family upset over refusal to refund and lack of empathy during pandemic.
“Your No Cancelation policy is unreasonable.”
Reviewer criticises cancellation policy and warns against booking.
“Very bad cancellation policy”
Company refused refund despite weeks' notice; customer service criticised.
“Avoid this company - they offer terrible customer service - refund was requested with weeks notice and they wont refund the amount paid.”
No cancellation terms and company refused to provide management contact.
“Awful customer service.”
I recently booked a self-catering holiday cottage in Ireland through Hogans Irish Cottages and I must say, it was a delightful experience. With over 600 properties to choose from across the country, booking my dream vacation home online was as easy as ABC.
The process was smooth and user-friendly; I simply selected my preferred dates of travel, location, and property type. Once that was done, a list of available options popped up on my screen with detailed information about each property’s facilities, locality details including nearby attractions and things to do - this feature made my life so much easier.
Being an international traveler with no local contacts can be overwhelming sometimes but the team at Hogan's provided me exceptional customer support whenever required which really eased off underlying anxiety of planning for such travel.
Upon arrival at the property we found it spotless! The house had all amenities we could possibly need during our stay- comfy bedding sets , fresh towels,a fully equipped kitchen & some basic groceries inclusive . It felt very homely.
Overall I am glad that opted for Hogans Irish Cottage for our 2 week vacay plans where i ended having one the best holidays experiences . Despite unfortunate weather whilst there – there were plenty of things to keep us occupied !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hogan's Cottages runs a holiday cottage booking service focused on self-catering stays. It lists cottages in coastal and rural areas and manages online bookings and payments. For owners, it provides property management support such as listing admin and coordinating guest check-ins. Customers can book online or by phone and contact support for reservations and questions.