The provided reviews show a marked pattern of customer complaints about strict cancellation terms and retained payments, including examples where guests sought refunds for emergencies. Multiple reviews describe unsatisfactory or abrupt customer‑relations behaviour when raising complaints. Conversely, a minority of reviews and some owners report positive stays, clean properties and professional interactions. Property condition appears inconsistent across listings. Prospective bookers should review cancellation terms closely, consider travel insurance and check recent guest feedback for the specific cottage before booking.
Examples from available reviews (Sep 2022 – Feb 2026).
Booking was straightforward and the holiday cottage was clean and well-equipped.
“we found it spotless!”
Company refused cancellation for bereavement and demanded a death certificate.
“They insisted I provided a death certificate and if I didnt have that to bring the body to the office.”
Property had many issues and company refused responsibility or resolution.
“Hogans Irish Cottages totally wiped their hands of any responsibility.”
Company refused refunds and enforces strict cancellation policies.
“no refund even if Armageddon happens”
Most reviews report problems with customer service and complaint handling; a minority of long‑standing owners praise the agency's professionalism.
Numerous complaints focus on strict no‑refund or cancellation terms and retained payments; a few guests mention good value and included amenities.
Some guests praise an easy online booking process; others report confusing or problematic in‑person interactions and policy application.
Reports on property condition vary: several guests describe clean, well‑equipped cottages, while others report poor maintenance and multiple issues.
Many reviewers describe unresponsive or adversarial communication and stonewalling; a smaller group notes helpful hosts and prompt replies.
Overall impressions range widely: positive stays for some, but many negative accounts centre on refunds, cancellations and unsatisfactory support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Owners report Hogans complied with refund instructions in exceptional cases.
“We as owners refuse to take payment in these cases and have told Hogans to refund the client ,and they have complied with our instructions.”
Property misrepresented and had multiple maintenance and cleanliness issues.
“Firstly,the house had been changed from what it was like on their site.”
Company refused refunds and enforces strict cancellation policies.
“no refund even if Armageddon happens”
Reviewer alleges false advertising and poor company communication.
“This is a scammer company which advertises houses to let for a fraction of the real cost.”
Long-term customer finds the agency professional and reliable.
“I have been with Hogans for 4 years and have found them excellent.”
Cottage owner defends charging policies and praises company professionalism.
“I think that blaming Hogans for charging when people cancel a holiday is unfair.”
Customer cancelled quickly but was denied refund citing T&C.
“they are keeping the full payment”
Property had many issues and company refused responsibility or resolution.
“Hogans Irish Cottages totally wiped their hands of any responsibility.”
Comfortable cottage with attentive host and peaceful setting.
“The cottage was very comfortable with all of the mod cons that one would need.”
Disabled son's appointment caused cancellation but company charged high fee.
“They proceed to charge me 368 euros for cancellation.”
House poor quality and customer relations threatened legal action.
“They even threatened me with legal action if I give them negative review.”
Company refused cancellation for bereavement and demanded a death certificate.
“They insisted I provided a death certificate and if I didnt have that to bring the body to the office.”
Reviewer alleges sexual assault and false office representation during booking.
“I was fondled by the manager...”
Reviewer warns of poor customer service and strict no-refund policy.
“Avoid - very poor customer service.”
Staff refused refunds during COVID and responded rudely to cancellation.
“the staff laughed and said "there are none”
Family upset over refusal to refund and lack of empathy during pandemic.
“Your No Cancelation policy is unreasonable.”
Reviewer criticises cancellation policy and warns against booking.
“Very bad cancellation policy”
Company refused refund despite weeks' notice; customer service criticised.
“Avoid this company - they offer terrible customer service - refund was requested with weeks notice and they wont refund the amount paid.”
No cancellation terms and company refused to provide management contact.
“Awful customer service.”
I recently booked a self-catering holiday cottage in Ireland through Hogans Irish Cottages and I must say, it was a delightful experience. With over 600 properties to choose from across the country, booking my dream vacation home online was as easy as ABC.
The process was smooth and user-friendly; I simply selected my preferred dates of travel, location, and property type. Once that was done, a list of available options popped up on my screen with detailed information about each property’s facilities, locality details including nearby attractions and things to do - this feature made my life so much easier.
Being an international traveler with no local contacts can be overwhelming sometimes but the team at Hogan's provided me exceptional customer support whenever required which really eased off underlying anxiety of planning for such travel.
Upon arrival at the property we found it spotless! The house had all amenities we could possibly need during our stay- comfy bedding sets , fresh towels,a fully equipped kitchen & some basic groceries inclusive . It felt very homely.
Overall I am glad that opted for Hogans Irish Cottage for our 2 week vacay plans where i ended having one the best holidays experiences . Despite unfortunate weather whilst there – there were plenty of things to keep us occupied !
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hogan's Cottages is an Irish holiday cottage agency that lists and manages self‑catering properties and processes bookings on behalf of owners. Information commonly sought by consumers includes booking terms, cancellation policy, property condition and how the agency handles disputes between guests and owners.