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We Collect & Analyse Reviews

FBM Holidays
Experiences & Reviews

FBM Holidays is a UK holiday‑letting brand that lists and manages bookings for self‑catering cottages and holiday properties. Consumers searching reviews typically look for information on property cleanliness and condition, booking and cancellation handling, customer support responsiveness and value for money. This summary collates reviewer feedback so prospective bookers can assess service, property standards and communication before booking.

Overview & Key Metrics

Reviews Analysed 10
Positive Sentiment 40%
Latest Review 13d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Some guests praised helpful staff and sales negotiators, but more reviewers reported late cancellations, arrival problems and unsatisfactory in‑stay support.

Share
22%
Weak
💰

Value for money

Several reviewers reported price rises and added fees after a takeover; a number said the total cost no longer represented good value.

Share
8%
Weak
⚡

User experience

Guest experience varied: a few praised efficient booking and clear COVID guidance, while others described tired properties, difficult layouts and disrupted stays.

Share
8%
Mixed
🔧

Product quality

Multiple reviewers reported poor cleanliness, mould, blocked drains and broken or tired fittings; a minority described well‑kept, elegant cottages.

Share
11%
Weak
📞

Communication

Some customers received timely updates and clear online guidance, but many reported missed callbacks, late emails and inadequate responses to issues.

Share
22%
Weak
⭐

Overall experience

Overall impressions lean negative: several holidays affected by cancellations, cleanliness and service failures, though a few stays were praised.

Share
28%
Weak

View all 10 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 10 reviews

All Customer Reviews

Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: September 2025

G
Greg Williams
trustpilot.com Sep 30, 2025

Just completed on a purchase on Friday…

Just completed on a purchase on Friday Manorbier, The service was excellent we were kept informed throughout we were ve...

R
Redrow
trustpilot.com Sep 30, 2025

No longer FBM but…

No longer FBM but holidaycottages.co.uk! We have holidayed with FBM Tenby for the last 17 years, with reasonable price family accommodation. However s...

O
Owen Hill
trustpilot.com Sep 30, 2025

Northcliffe House 4 Tenby

Shabby entrance, peeling paint. Had to make up own bed, fitted sheet was wrong size for the bed. Two showers room both had loose toilet seats, one sho...

D
Dodge
trustpilot.com Sep 30, 2025

Vile , not covid cleansed

Critical: Quality Do not be fooled by the so called "deep clean" this place was absolutely filthy , much of it a biohazard with the current covid situ...

M
Mark Griffin
trustpilot.com Sep 30, 2025

Please be aware that FBM Holidays is no…

Please be aware that FBM Holidays is no longer trading and taken over by another company. After many years of faultless holidays, our first experience...

M
Margaret Duvall
trustpilot.com Sep 30, 2025

Nice Georgian house but in need of a good clean and update.

We have stayed in Tenby town on holiday for over 50 years - obviously we love it. We have booked with FBM twice now and have been disappointed with th...

R
Rebecca Thomas
trustpilot.com Sep 30, 2025

Booked holiday and then they cancelled…

Booked holiday and then they cancelled shortly before we were due to go. Not apologetic. By the time of cancellation most other options were boo...

J
Janet Wright
trustpilot.com Sep 30, 2025

I cannot fault fbm holidays and the way…

I cannot fault fbm holidays and the way that they have managed our booking for a holiday we were due to take in May. They have responded quickly in vi...

A
Anthony Cullen
trustpilot.com Sep 30, 2025

FBM holiday poor customer service

Still waiting to hear whether my holiday tomorrow is cancelled due to Covid-19 government travel restrictions. I have phoned them 4 times in the last...

F
Finn David
Collected.reviews Dec 01, 2021

Holiday at West Wales Holiday Cottages

Our stay at West Wales Holiday Cottages courtesy of FBM Holidays is unforgettable. I had no idea of where to take my family for a vacation but the customer support team were available to answer all my questions and indeed helped me choose the best place. The booking was efficient and didn't have to spend extra. On arrival at the cottages, we found a team ready waiting for us and we were treated to a very warm welcome. For a moment we were VVIPS. The cottages were well kept, elegant and everything we needed was readily available. The tour guides were polite and took us to beautiful sceneries. We really enjoyed every minute and we have beautiful photos and videos that remind us of the trip.

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Conclusion

Reviewer feedback for FBM Holidays shows a mix of experiences: a minority report efficient booking, helpful staff and clear COVID guidance, while more reviews describe cleanliness, maintenance and check‑in problems. Several guests highlighted poor communication around cancellations, missed callbacks and keys, and a subset complained about increased fees after a change of ownership. When considering FBM Holidays, check recent guest comments for the specific property, confirm key‑collection and cancellation policies in writing, and request up‑to‑date photos or cleaning records where cleanliness is a priority.