Reviewer feedback for FBM Holidays shows a mix of experiences: a minority report efficient booking, helpful staff and clear COVID guidance, while more reviews describe cleanliness, maintenance and check‑in problems. Several guests highlighted poor communication around cancellations, missed callbacks and keys, and a subset complained about increased fees after a change of ownership. When considering FBM Holidays, check recent guest comments for the specific property, confirm key‑collection and cancellation policies in writing, and request up‑to‑date photos or cleaning records where cleanliness is a priority.
Examples from available reviews (Dec 2021 – Feb 2026).
Property was filthy and not cleaned properly before arrival.
“it absolutely stinks”
Prices increased dramatically and added fees made holidays unaffordable.
“the prices have increased dramatically”
Booking was cancelled at short notice, leaving limited options.
“Booked holiday and then they cancelled shortly before we were due to go.”
Service was excellent; staff kept us well informed.
“The service was excellent we were kept informed throughout”
Some guests praised helpful staff and sales negotiators, but more reviewers reported late cancellations, arrival problems and unsatisfactory in‑stay support.
Several reviewers reported price rises and added fees after a takeover; a number said the total cost no longer represented good value.
Guest experience varied: a few praised efficient booking and clear COVID guidance, while others described tired properties, difficult layouts and disrupted stays.
Multiple reviewers reported poor cleanliness, mould, blocked drains and broken or tired fittings; a minority described well‑kept, elegant cottages.
Some customers received timely updates and clear online guidance, but many reported missed callbacks, late emails and inadequate responses to issues.
Overall impressions lean negative: several holidays affected by cancellations, cleanliness and service failures, though a few stays were praised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (9) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Service was excellent; staff kept us well informed.
“The service was excellent we were kept informed throughout”
Prices increased dramatically and added fees made holidays unaffordable.
“the prices have increased dramatically”
Property was dirty, run-down, and in urgent need of upgrades.
“Very poor property”
Property was filthy and not cleaned properly before arrival.
“it absolutely stinks”
Keys were missing and later broke; communication was poor.
“the key for the apartment was not in the key safe”
Townhouse was tired, poorly cleaned, and required maintenance.
“in need of a good overall clean and decorating.”
Booking was cancelled at short notice, leaving limited options.
“Booked holiday and then they cancelled shortly before we were due to go.”
They managed our booking well and responded quickly.
“They have responded quickly”
They repeatedly promised callbacks but failed to provide timely responses.
“Shocking customer service and lack of communication”
Our stay at West Wales Holiday Cottages courtesy of FBM Holidays is unforgettable. I had no idea of where to take my family for a vacation but the customer support team were available to answer all my questions and indeed helped me choose the best place. The booking was efficient and didn't have to spend extra. On arrival at the cottages, we found a team ready waiting for us and we were treated to a very warm welcome. For a moment we were VVIPS. The cottages were well kept, elegant and everything we needed was readily available. The tour guides were polite and took us to beautiful sceneries. We really enjoyed every minute and we have beautiful photos and videos that remind us of the trip.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
FBM Holidays is a UK holiday‑letting brand that lists and manages bookings for self‑catering cottages and holiday properties. Consumers searching reviews typically look for information on property cleanliness and condition, booking and cancellation handling, customer support responsiveness and value for money. This summary collates reviewer feedback so prospective bookers can assess service, property standards and communication before booking.