Reviews show a clear split: many travellers praise individual guides and drivers for being informative and friendly, producing memorable visits. At the same time there are repeated operational complaints — missed pick-ups, wrong meeting points, slow communication and some coach or equipment problems — that have led to refund disputes and additional costs for guests. Several reviews name specific guides positively and others describe serious service breakdowns; this pattern suggests variability between trips. Consumers considering Evan Evans Tours should confirm meeting locations and contact details in advance, review the supplier’s refund and contingency policies, and check recent reviews for the specific route or guide they plan to book.
Examples from available reviews (Nov 2021 – Feb 2026).
They left us at Stonehenge, provided no help or refund and no communication.
“We were completely stranded at Stonehenge.”
Guide's extensive knowledge made the Oxford and Cambridge tour exceptional.
“her very extensive knowledge”
They skipped St Paul's, costing us £230 and denied a refund.
“No refund, we can't control St Paul's schedule.”
Guide made racist remarks, and coach and audio equipment were poor.
“He is a basically racist for the Asian people.”
Guides and drivers are frequently praised for knowledge and friendliness, but a notable number of reviews report rude staff, missed pick-ups and safety concerns.
Several reviewers report paying extra, being denied refunds or missing paid inclusions, leading to repeated complaints about poor value.
Many customers describe enjoyable, informative tours and smooth bookings; others report late departures, uncomfortable or inappropriate coaches and disrupted itineraries.
Tour content and pacing receive praise from some, while others report practical problems such as broken headsets, dirty or old coaches and admission issues.
Frequent complaints concern missed messages, wrong meeting points and slow or absent responses from the company when problems arise.
Overall impressions are split: many reviewers report memorable, well-led trips, while a substantial minority describe serious operational failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Phil and driver Ahmed were knowledgeable and friendly; entries included.
“All entries were included.”
Cameron and Ahmed delivered a knowledgeable, safe and highly recommended tour.
“Cameron was very knowledgeable, clearly speaking and shared interesting facts.”
Afternoon tea bus was amazing with an informative and friendly team.
“James our guide was amazing so informative, approachable and friendly.”
Guide Saul was informative and caring; trip had a lot to see.
“There was a lot to see on the trip.”
Phil was super knowledgeable and entertaining throughout the full day tour.
“Our tour guide Phil was fabulous!”
Staff failed to pass on message and bus left, so we missed the tour.
“the bus had already left.”
Guide's extensive knowledge made the Oxford and Cambridge tour exceptional.
“her very extensive knowledge”
Phil was informative, friendly and helpful, creating a great tour.
“could not have been more informative friendly and helpful.”
Hostess failed to give tickets and was rude and unhelpful.
“she didn't give us the tickets.”
They left us at Stonehenge, provided no help or refund and no communication.
“We were completely stranded at Stonehenge.”
Friendly guide and driver made the Stonehenge and Windsor tour excellent.
“Cameron was very friendly, funny and informative-”
Phil made the tour very enjoyable and fascinating.
“Phil was absolutely amazing”
Phil and the drivers were knowledgeable and provided a great tour.
“Phil was a great tour guide and very knowledgeable.”
They skipped St Paul's, costing us £230 and denied a refund.
“No refund, we can't control St Paul's schedule.”
Cameron and Jake provided a fun, efficiently run and memorable tour.
“The tour was efficiently run.”
Coach driver ran a red light, nearly hitting a pedestrian, raising safety concerns.
“drove straight through a red light on a pedestrian crossing.”
Replacement bus was late, driver lost route, and staff gave no explanation.
“at no point did he speak to us passengers to let us know what was happening or to apologise!”
Top-class service with friendly team and convenient coach pick-up.
“Top class service, friendly helpful team , warm comfortable waiting room.”
Phil and Mark were excellent, making the Cotswolds tour informative.
“Phil is so interesting and give good information.”
They responded promptly and provided a knowledgeable, helpful driver.
“Their responsiveness was excellent,”
Company changed meeting point, mis-sold Windsor admission, later refunded after pushing.
“we no longer meet there”
Hosts provided informative narrative and the tour had ample time and scenery.
“Enough time (even for an old lady), beautiful scenery, informative narrative.”
Guide talked nonstop, coach was cold and the tour felt poorly organised.
“Maria did not stop talking, rarely drawing breath”
Guide made racist remarks, and coach and audio equipment were poor.
“He is a basically racist for the Asian people.”
Had a great time with Cameron and Amit
“Had a great time with Cameron and Amit”
My wife and kids were the most excited about our trip to London and more so our visit to WESTMINSTER ABBEY courtesy of Evan Evans Tours. After a recommendation from a friend I decided to take a chance and give it a try. I searched through their website and I was pleased that it is straightforward with great elaborations, and the customer service team was ready to answer all questions. They helped me choose a perfect location for the kids. The booking was fast and the entire process was flawless. The guides were very friendly, polite and we had great experiences visiting the beautiful sites.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Evan Evans Tours is a UK-based coach and sightseeing operator offering scheduled day tours, private tours and transfer services operating from London to nearby historical and cultural attractions. The company provides coach-based trips and private arrangements aimed at leisure visitors seeking guided visits to regional sites.