Skip to content
We Collect & Analyse Reviews

Evan Evans Tours
Experiences & Reviews

Evan Evans Tours is a UK-based coach and sightseeing operator offering scheduled day tours, private tours and transfer services operating from London to nearby historical and cultural attractions. The company provides coach-based trips and private arrangements aimed at leisure visitors seeking guided visits to regional sites.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 57%
Latest Review 30d
Overall Rating
3.3

Our Analysis

🎯

Service quality

Guides and drivers are frequently praised for knowledge and friendliness, but a notable number of reviews report rude staff, missed pick-ups and safety concerns.

Share
25%
Mixed
💰

Value for money

Several reviewers report paying extra, being denied refunds or missing paid inclusions, leading to repeated complaints about poor value.

Share
5%
Weak
⚡

User experience

Many customers describe enjoyable, informative tours and smooth bookings; others report late departures, uncomfortable or inappropriate coaches and disrupted itineraries.

Share
26%
Mixed
🔧

Product quality

Tour content and pacing receive praise from some, while others report practical problems such as broken headsets, dirty or old coaches and admission issues.

Share
9%
Mixed
📞

Communication

Frequent complaints concern missed messages, wrong meeting points and slow or absent responses from the company when problems arise.

Share
10%
Weak
⭐

Overall experience

Overall impressions are split: many reviewers report memorable, well-led trips, while a substantial minority describe serious operational failures.

Share
26%
Mixed

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Darius Harris
trustpilot.com Sep 30, 2025

We had a very disappointing experience…

We had a very disappointing experience with Evans Evans Tours on 25 September. After waiting outside for 30 minutes, we had to approach the office our...

A
Antonina
trustpilot.com Sep 30, 2025

Best Tour ever

Today on the 12th of September we had an awesome experience of visiting Oxford and Cambridge with our guide Yun Bai. We are thankful to her for her ve...

A
Andrew Evans
trustpilot.com Sep 30, 2025

Stone Hendge and Bath.

Phil our tour guide could not have been more informative friendly and helpful. He's is very educated on British history and British archi...

F
Federica
trustpilot.com Sep 30, 2025

Very disappointed

Yesterday, August 30, 2025, I purchased four tickets for the Harry Potter studio tour with a bus transfer from Vittoria. As soon as we arrived, we exi...

C
Cemali Altuntaş
trustpilot.com Sep 30, 2025

Stranded at Stonehenge! No Help, No Refund, No Response! Terrible

Terrible, terrible experience! If you’re thinking of booking a tour from here, think again. They left Stonehenge without picking us up. You can never...

K
Karen Brady
trustpilot.com Sep 30, 2025

Stonehenge Inner/outer & Windsor Tour

We did the Inner/outer Stonehenge Circle/ Windsor tour with Guide- Cameron and driver - Zohier. We had an excellent experience- Cameron was very frien...

A
Ava Burnett
trustpilot.com Sep 30, 2025

FANTASTIC

Phil was absolutely amazing he made thi...

B
Belia
trustpilot.com Sep 30, 2025

Phil was a great tour guide and very…

Phil was a great tour guide and very knowledgeable. Both bus dr...

B
Billie
trustpilot.com Sep 30, 2025

AVOID EVAN EVANS TOURS

AVOID EVAN EVANS TOURS! Left late for St Paul's, "Oh, they don't open until 2pm." Bad traffic, upon arrival tour guide said, "Line too long, we'll ski...

S
Satisfied Customer
trustpilot.com Sep 30, 2025

Fun and Memorable Tour

Our “good time facilitator”Cameron and skilled driver Jake made our trip to Leeds Castle, Canterbury Cathedral, and the Dover White Cliffs such a fun...

W
Will
trustpilot.com Sep 30, 2025

Evans and Evans employs dangerous drivers.

Evans and Evans employs dangerous drivers. At 1.00pm 23 May 2025 on Walton Street Knightsbridge, their coach driver EE22 SYM drove straight through a...

L
Laaljay
trustpilot.com Sep 30, 2025

Absolute shambles

Evan Evans have many positive reviews but when things go wrong they seem to have no idea how to handle it. We were on the bus trip to ABBA Voyage. Due...

c
customer
trustpilot.com Sep 30, 2025

Evan Evans Coach from Victoria to ABBA…

Evan Evans Coach from Victoria to ABBA Voyager. Top class service, friendly helpful team , warm comfortable waiting roo...

C
Catherine Sauvé
trustpilot.com Sep 30, 2025

Cotswold

It was an excellent tour in the Cotswold! Our guide Phil and the driver Mark were amazing. Phil is so interesting and give go...

D
Doug Blandy
trustpilot.com Sep 30, 2025

I arranged a private day tour with Evan…

I arranged a private day tour with Evan Evans Tours, supporting genealogical research in the Berkshires. Their responsiveness was excellent, and the d...

B
Brian
trustpilot.com Sep 30, 2025

Horrible Tour Company

This is my first negative review ever but this tour company was so bad, it warrants a review. It started off by the tour company listing the wrong sta...

J
Julie Dolan
trustpilot.com Sep 30, 2025

Tour to Stonehenge and Bath was…

Tour to Stonehenge and Bath was wonderful. Hosts were Manon and driver Lloyd....

B
Beth W
trustpilot.com Sep 30, 2025

Great Attraction, worst tour guide.

We we are seasoned travellers and have just come from a Rhine River cruise and then an ocean cruise to Norway and Iceland. Professionally Guided tours...

K
KI SOO YOON
trustpilot.com Sep 30, 2025

I visited to Stonehenge(inner circle)…

I visited to Stonehenge(inner circle) and Winsor Castle with my family on Aug.31, 2024. The visit places were amazing and very impressed. However the...

N
Nomin shine
trustpilot.com Sep 30, 2025

Stonehenge/ castle/ bath

Had a great time wi...

Share Your Experience

Help other customers by sharing your experience with Evan Evans Tours. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Reviews show a clear split: many travellers praise individual guides and drivers for being informative and friendly, producing memorable visits. At the same time there are repeated operational complaints — missed pick-ups, wrong meeting points, slow communication and some coach or equipment problems — that have led to refund disputes and additional costs for guests. Several reviews name specific guides positively and others describe serious service breakdowns; this pattern suggests variability between trips. Consumers considering Evan Evans Tours should confirm meeting locations and contact details in advance, review the supplier’s refund and contingency policies, and check recent reviews for the specific route or guide they plan to book.