Reviews regularly praise guides for their knowledge, clear commentary, and friendly style. Several guests mention inclusive ticketing and smooth coach pick-ups. Some reviews also describe repeated breakdowns, including missed departures, missing tickets, and refused refunds. A small number raise safety issues and inappropriate staff behaviour.
Examples from available reviews (Nov 2021 – Feb 2026).
Phil was super knowledgeable and entertaining throughout the full day tour.
“Our tour guide Phil was fabulous!”
Afternoon tea bus was amazing with an informative and friendly team.
“James our guide was amazing so informative, approachable and friendly.”
They left us at Stonehenge, provided no help or refund and no communication.
“We were completely stranded at Stonehenge.”
Coach driver ran a red light, nearly hitting a pedestrian, raising safety concerns.
“drove straight through a red light on a pedestrian crossing.”
Many reviews describe polite hosts, well-organised pick-ups, and supportive staff on site. Others report breakdowns where passengers had no tickets, were left at locations, or received no help. These incidents often lead to refund requests that customers say were refused.
Several reviewers note good value when admissions are included and the itinerary runs as planned. Other accounts describe missed visits to paid attractions and refunds that were denied, which they see as reducing value. Pricing itself comes up less often than what’s included and how refunds are handled.
Most positive feedback focuses on the guides, with many guests calling the commentary engaging and informative and the delivery friendly. A minority mention rushed timing, constant narration, cold coaches, or disorganisation that hurt enjoyment. Many overall impressions hinge on strong guiding alongside occasional logistical problems.
A small number of reviews raise serious safety concerns, including a coach going through a red light and reports of inappropriate remarks by staff. Other issues include uncomfortable coach temperature and audio equipment that didn’t work properly. These points appear less often than guide praise but stand out when mentioned.
Many complaints point to little or no advance notice about schedule changes, late replacement coaches, or moved meeting points. In other cases, customers describe staff responding quickly and helpfully. When passengers weren’t told about changes, it led directly to missed departures and confusion.
Reviews split between very positive, guide-led tours and a smaller set describing operational problems and safety concerns. Positive trips highlight knowledgeable guides and smooth logistics. Negative experiences focus on ticketing, refunds, and serious safety or conduct incidents.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Phil and driver Ahmed were knowledgeable and friendly; entries included.
“All entries were included.”
Cameron and Ahmed delivered a knowledgeable, safe and highly recommended tour.
“Cameron was very knowledgeable, clearly speaking and shared interesting facts.”
Afternoon tea bus was amazing with an informative and friendly team.
“James our guide was amazing so informative, approachable and friendly.”
Guide Saul was informative and caring; trip had a lot to see.
“There was a lot to see on the trip.”
Phil was super knowledgeable and entertaining throughout the full day tour.
“Our tour guide Phil was fabulous!”
Staff failed to pass on message and bus left, so we missed the tour.
“the bus had already left.”
Guide's extensive knowledge made the Oxford and Cambridge tour exceptional.
“her very extensive knowledge”
Phil was informative, friendly and helpful, creating a great tour.
“could not have been more informative friendly and helpful.”
Hostess failed to give tickets and was rude and unhelpful.
“she didn't give us the tickets.”
They left us at Stonehenge, provided no help or refund and no communication.
“We were completely stranded at Stonehenge.”
Friendly guide and driver made the Stonehenge and Windsor tour excellent.
“Cameron was very friendly, funny and informative-”
Phil made the tour very enjoyable and fascinating.
“Phil was absolutely amazing”
Phil and the drivers were knowledgeable and provided a great tour.
“Phil was a great tour guide and very knowledgeable.”
They skipped St Paul's, costing us £230 and denied a refund.
“No refund, we can't control St Paul's schedule.”
Cameron and Jake provided a fun, efficiently run and memorable tour.
“The tour was efficiently run.”
Coach driver ran a red light, nearly hitting a pedestrian, raising safety concerns.
“drove straight through a red light on a pedestrian crossing.”
Replacement bus was late, driver lost route, and staff gave no explanation.
“at no point did he speak to us passengers to let us know what was happening or to apologise!”
Top-class service with friendly team and convenient coach pick-up.
“Top class service, friendly helpful team , warm comfortable waiting room.”
Phil and Mark were excellent, making the Cotswolds tour informative.
“Phil is so interesting and give good information.”
They responded promptly and provided a knowledgeable, helpful driver.
“Their responsiveness was excellent,”
Company changed meeting point, mis-sold Windsor admission, later refunded after pushing.
“we no longer meet there”
Hosts provided informative narrative and the tour had ample time and scenery.
“Enough time (even for an old lady), beautiful scenery, informative narrative.”
Guide talked nonstop, coach was cold and the tour felt poorly organised.
“Maria did not stop talking, rarely drawing breath”
Guide made racist remarks, and coach and audio equipment were poor.
“He is a basically racist for the Asian people.”
Had a great time with Cameron and Amit
“Had a great time with Cameron and Amit”
My wife and kids were the most excited about our trip to London and more so our visit to WESTMINSTER ABBEY courtesy of Evan Evans Tours. After a recommendation from a friend I decided to take a chance and give it a try. I searched through their website and I was pleased that it is straightforward with great elaborations, and the customer service team was ready to answer all questions. They helped me choose a perfect location for the kids. The booking was fast and the entire process was flawless. The guides were very friendly, polite and we had great experiences visiting the beautiful sites.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Evan Evans Tours is a UK coach tour operator that runs guided day trips and sightseeing from London. It schedules excursions to regional landmarks and historic towns, travelling by coach with guided commentary. Trips typically include coach transport, on-board commentary, and packaged admissions when relevant. Customers can book single-day tickets or pre-arranged group travel with set meeting points and published departure times.